Western Tidewater Regional Jail Authority

What Western Tidewater Regional Jail Authority does

Western Tidewater Regional Jail Authority (WTRJ) is a regional government correctional authority established in 1990 and headquartered at 2402 Godwin Blvd, Suffolk, Virginia. It provides secure detention, custody, healthcare, rehabilitation, and communication services for inmates from its four member jurisdictions: the cities of Franklin, Hampton, and Suffolk, and Isle of Wight County. With approximately 63 employees serving around 1,400 inmates, the facility operates as a consolidated regional jail serving Southeast Virginia under a multi-jurisdiction governance model and maintains PREA (Prison Rape Elimination Act) certification, most recently renewed in 2025.

WTRJ's core product portfolio is built on an integrated inmate services platform that combines an internal Inmate Management System (JailTracker / OMS Public Safety Cloud) with third-party inmate-facing digital services. These include the GTL Connect Network and Viapath for phone account management and lobby kiosks, GettingOut for video visitation and messaging on inmate tablets, Oasis Commissary for canteen ordering (with a $200/week inmate cap and $200/week family cap), and a digital mail delivery system routing incoming personal mail to inmates via a Facility Messages tablet app. The facility also offers medical services structured around a published co-pay fee schedule ($10 nurse sick call up to $200/day hospitalization) and a rehabilitation/education program suite covering GED preparation, career education, substance abuse treatment, anger management, parenting classes, AA meetings, and the W.O.R.T.H. women's program. Food services are delivered through Aramark's Fresh Favorites / iCare gifts channel.

The business model is a hybrid of public funding and inmate/user fees. Primary revenue comes from contributions by the four member localities, characterized as recurring subscription-style public funding. Secondary revenue streams are transactional: medical co-pays, commissary purchases, phone service fees, and other inmate account charges. Distribution runs through on-site visitation kiosks (six in lobby, one ADA-compliant), lobby fund-deposit kiosks, inmate-block tablets, and third-party vendor websites (Oasis, Aramark icaregifts, GettingOut, Connect Network). Marketing and procurement channels are minimal and government-typical: the official wtrj.org website, a Paycor-hosted employment portal, and an open/closed RFPs portal for vendor procurement.

Name

Western Tidewater Regional Jail Authority

Legal name

Western Tidewater Regional Jail Authority

Website

https://wtrj.org

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Western Tidewater Regional Jail Authority is a Virginia regional government jail serving inmates from Franklin, Hampton, Suffolk, and Isle of Wight County. It operates secure detention, inmate communications, commissary, medical, and rehabilitation programs on an integrated inmate management platform.

Ownership category

akta.pro rank

Product category

Correctional Services

NAICS

Correctional Institutions (92214), Correctional Institutions (922140)

akta.pro primary industry

Correctional Facility Operations (Prisons & Jails) (BPAKANAA)

akta.pro secondary industries

Adult Corrections (Prisons & Jails) (BPAIAFAD), Correctional/Detention Facility Health Departments (HLAJAAAH), Correctional Food, Commissary & Inmate Services (Managed Services) (BPAKANAI), Correctional Health, Mental Health & Substance Abuse Services (In-Custody) (BPAKANAG)

Keywords

• Correctional facility services
• Regional jail authority
• Inmate detention services
• Corrections management
• Inmate rehabilitation programs

Headquarters

HQ city

Suffolk

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Public Funding: Funded by member jurisdictions including the cities of Franklin, Hampton, Suffolk and the County of Isle of Wight in Virginia
2. Inmate Services and Fees: Revenue from inmate medical co-pays, commissary sales, phone services, and other inmate-related fees charged to inmates' accounts

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Western Tidewater Regional Jail Authority is a regional correctional authority providing secure inmate detention, custody, healthcare, and rehabilitation services for the cities of Franklin, Hampton, Suffolk and Isle of Wight County in Virginia. The organization delivers an integrated suite of inmate-facing services including detention, 24-hour medical care, educational and substance abuse programs, commissary, phone, video visitation, and digital mail/messaging, supported by an inmate management system and integrations with third-party vendor platforms.

Product overview

Western Tidewater Regional Jail Authority (WTRJ) is a regional correctional authority serving the cities of Franklin, Hampton, Suffolk, and Isle of Wight County in Virginia. The organization operates a unified inmate management platform providing secure detention services alongside comprehensive inmate-facing digital services. The core product portfolio consists of an integrated Inmate Management System for housing and records, combined with Video Visitation, Inmate Messaging and Mail, an Inmate Phone System, Oasis Commissary, a Medical Co-Pay Program, and Inmate Programs (rehabilitation and education). These products collectively support custody, communication, commissary, healthcare, and reintegration services for approximately 1,400 inmates. WTRJ serves the cities of Franklin, Hampton, Suffolk, and the County of Isle of Wight.

Differentiator

Problem solved

Functional benefit

Products and services

• Inmate Management System

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature2 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Aramark (Fresh Favorites/iCare)coreChannel Partner/ Reseller/ DistributorAramark provides food service for inmates including prepared items like cheeseburgers, pizza, soft drinks, and chicken wings. Family and friends can order items through icaregifts.com for direct delivery to inmates.
• Oasis CommissarycoreChannel Partner/ Reseller/ DistributorOasis provides commissary services allowing inmates and their families to order hygiene items, clothing, snacks, and other comfort items. Inmates can order up to $200 in-house weekly and receive up to $200 from family members.
• ViapathcoreTechnology or IntegrationViapath provides inmate phone services and lobby kiosk systems for fund deposits. The company handles inmate telephone services including debit and collect calls, with call monitoring and recording capabilities.
• GettingOutcoreTechnology or IntegrationGettingOut provides video visitation platform and mobile app enabling inmates to schedule visits with family and friends via tablet or home computer. Also provides messaging and communication services.
• GTL (Connect Network)coreTechnology or IntegrationGTL provides the Connect Network platform for inmate phone account setup and management. Funds can be deposited for inmate phone calls and canteen purchases through the platform.
• BrightView Health Treatment CentercoreStrategic or Co-development PartnerProvides addiction treatment services to inmates as part of the facility's substance abuse recovery programs.
• Fifth Judicial Circuit Drug Treatment CourtminorStrategic or Co-development PartnerPartnership program for handling court-involved individuals with substance abuse disorders, providing treatment-focused approach for eligible inmates.

Scale indicators1 record

Recent moves5 records

Expansion highlights3 records

Market position

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/western-tidewater-regional-jail-authority

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Western Tidewater Regional Jail Authority