GettingOut
GettingOut is a consumer-facing communication platform enabling friends and family of incarcerated individuals to connect via phone calls, video visits, messaging, photos, and fund deposits across US and Canadian correctional facilities.
- Company typePrivate
- Founded2015
- HeadquartersFruitland, United States
- Headcount11–50
- GTM typeB2C
- OfferingSoftware
What GettingOut does
GettingOut is a consumer-facing communication platform that enables friends and family members to stay connected with incarcerated individuals in correctional facilities across the United States and Canada. The platform unifies phone calls, video visitation (scheduled and on-demand), messaging, photo sharing, and financial deposit services (Trust & Commissary, prepaid phone, bail) into a single account system accessible via web, native iOS/Android apps, 24/7 phone customer service, and physical kiosks installed in facility lobbies. Identity verification (Telmate Verified) is enforced at facilities requiring caller authentication, and the platform is offered with bilingual English/Spanish support.
The underlying technology integrates with facility-based tablet systems, Telmate phone infrastructure, and ConnectNetwork account portability, all operated under parent Global Tel*Link Corporation d/b/a ViaPath Technologies. Financial transactions are processed by TouchPay Holdings, LLC d/b/a GTL Financial Services, a Licensed Money Transmitter. The product is tightly bound into the ViaPath/Telmate ecosystem, which limits its standalone architectural autonomy but provides deep facility-side integration that would be difficult for an independent competitor to replicate.
The business model is transaction-based and direct-to-consumer: users create self-serve accounts, deposit prepaid funds, and pay per use for communication services at facility-specific rates that are not publicly disclosed. Revenue is generated through transaction fees on communications (phone, video, messages, photos), commissary and trust deposits, and bail payments, with all flows captured within the ViaPath corporate structure. The addressable customer base consists of families and friends of the approximately 1.9 million individuals incarcerated in US correctional facilities, a captive and recurring demand pool that supports stable per-transaction economics rather than rapid top-line expansion.
GettingOut firmographics
Firmographics- Name
- GettingOut
- Legal name
- TouchPay Holdings, LLC d/b/a GTL Financial Services
- Website
- https://gettingout.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- GettingOut is a consumer-facing communication platform enabling friends and family of incarcerated individuals to connect via phone calls, video visits, messaging, photos, and fund deposits across US and Canadian correctional facilities.
- Ownership category
- akta.pro rank
GettingOut industry classification
Industry- Product category
- Correctional Communications Software
- NAICS
- Investigation, Guard, and Armored Car Services (56161)
- SIC
- Services-Detective, Guard & Armored Car Services (7381)
- akta.pro primary industry
- Correctional Food, Commissary & Inmate Services (Managed Services) (BPAKANAI)
- akta.pro secondary industries
- Payment Processing for Collections (Lockbox, ACH, Card, IVR) (FSAKAJAJ), Embedded Payments (Pay-ins, Pay-outs, Wallets) (FSAGALAB)
Keywords
Where GettingOut is headquartered
LocationHeadquarters
- HQ city
- Fruitland
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
GettingOut business model
Business model- GTM type
- B2C
- Offering type
- Software
- Cost components
- Technology or R&D, Operations, Infrastructure, Marketing or Sales, Personnel
Revenue model
- Communication Services Transaction Fees: GettingOut generates revenue through transaction fees charged to friends and family members who deposit funds to pay for inmate communication services including phone calls, video visits, messaging, and photo sharing. Fees vary by facility and service type.
- Trust & Commissary Deposits: Funds deposited into inmate trust and commissary accounts allow incarcerated individuals to purchase items from facility commissaries including snacks, toiletries, and clothing. Transaction processing fees apply.
- Bail Payments: Bail payments processed through phone or facility kiosk, subject to transaction fees. This service is not available at all facilities and cannot be made online.
- Prepaid Phone Time: Prepaid phone time purchases allow inmates to make outbound calls. Deposits over $50 include free voicemails valid for 60 days after purchase.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Communication services (calls, video visits, messages, photos) |
| Transaction based/ take rate | Pay-as-you-go | Friends & Family Account - prepaid communication funds |
| Transaction based/ take rate | Pay-as-you-go | Inmate Account - controlled by incarcerated individual |
| Transaction based/ take rate | Pay-as-you-go | Trust & Commissary Account |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels4 records
GettingOut product offering
Product offeringCore offering
GettingOut is a communication platform that enables incarcerated individuals to connect with friends and family through phone calls, video visitation (scheduled and on-demand), messaging, and photo sharing. The service also handles financial transactions including inmate trust/commissary deposits, prepaid phone funding, and bail payments. Access is provided via web, iOS/Android mobile apps, phone, and in-facility lobby kiosks, with identity verification handled through the proprietary Telmate Verified system.
Product overview
GettingOut is a communication services platform designed to help friends and family stay connected with incarcerated loved ones. The platform operates as a unified system combining multiple service modules: a web-based portal and mobile applications (Android and iOS) providing access to phone services via the Telmate Phone System, video visitation (both scheduled and on-demand via Visit Now), messaging with photo sharing, and deposit services for funding inmate accounts, commissary, and prepaid phone time. The system also integrates identity verification through Telmate Verified for facilities requiring caller authentication. All services are operated in partnership with ViaPath Technologies (formerly GTL/Telmate), with financial transactions processed through TouchPay Holdings LLC.
Differentiator
Problem solved
Functional benefit
Brands
- GTL Financial Services: GTL Financial Services is the d/b/a name under which TouchPay Holdings, LLC operates the deposit and financial services for GettingOut.
Products and services
- GettingOut Web Platform
Quantifiable outcome
- Inmates who are better connected to the outside world are more likely to obtain early release.
Companies that use GettingOut
Customer profileSegments1 record
Ideal customer profiles1 record
GettingOut technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
GettingOut partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- TouchPay Holdings, LLC (d/b/a GTL Financial Services)coreTouchPay Holdings processes all cash transactions for prepaid phone accounts, as well as Trust/Commissary and bail payments. GTL Financial Services is the owner and manager of the GettingOut website and is a wholly-owned subsidiary of Global Tel*Link Corporation d/b/a ViaPath Technologies. TouchPay operates as a Licensed Money Transmitter.
- ConnectNetworkcoreConnectNetwork provides phone services and AdvancePay accounts for inmates. GettingOut links to ConnectNetwork for phone service setup and video visitation features. The platforms share user authentication and account systems.
- Global Tel*Link Corporation (d/b/a ViaPath Technologies)coreParent company of GettingOut and GTL Financial Services. ViaPath Technologies provides correctional facility communication solutions including phone, video visitation, and messaging services. GettingOut operates as a consumer-facing product under the ViaPath umbrella.
Scale indicators1 record
Recent moves6 records
Expansion highlights4 records
GettingOut competitors and assessment
Company assessmentDirect peers
- JPay (Securus / Aventiv): Corrections-focused platform for inmate messaging, email, video visitation, and commissary/money deposits; now part of the Securus/Aventiv portfolio and historically a leading direct competitor in the same niche as GettingOut.
- NCIC Inmate Communications: Provider of inmate telephone, video visitation, and related communication services to county, state, and federal correctional agencies; competes for the same facility contracts as GettingOut and offers a parallel consumer deposit/communication stack.
- Paytel Communications: Regional inmate telephone and communication services provider; competes head-to-head with the larger platforms for facility contracts and offers analogous Friends & Family deposit and call-pricing economics.
- Prodigy Telephone Systems: Provider of inmate telephone services and related communication products to county and regional jails; a direct competitor in the same correctional communications RFP-driven market.
- Securus Technologies (Aventiv / AIP): Largest U.S. inmate communications provider, offering phone, video visitation, messaging, and commissary deposit services to correctional facilities — directly comparable product set and customer base to GettingOut.
Emerging players
- CorrLinks: Smaller-scale inmate messaging/email platform used in select correctional agencies; overlaps with GettingOut's messaging/photo feature set but is narrower in scope and facilities served.
Others
- ConnectNetwork: ViaPath-owned phone/video account platform directly linked from GettingOut for AdvancePay and video visitation; functions as a co-distribution channel for the same end-user rather than an external competitor.
- TouchPay Holdings (GTL Financial Services): Sister entity under the same ViaPath parent that processes GettingOut's cash, credit/debit, Trust/Commissary, and bail transactions as a licensed money transmitter; an internal/captive payments partner rather than a competing channel.
Broad incumbents
- Keefe Group: Major corrections-industry supplier providing commissary, technology, and inmate services; overlaps with GettingOut through Trust/Commissary deposits and facility-channel reach into the same customer base.
- ViaPath Technologies (Global Tel*Link): Parent of GettingOut and a top-tier incumbent in correctional phone, video visitation, and tablet services; while not a peer competitor, it operates the broader product line whose contracts underpin GettingOut's distribution.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Customer concentration
GettingOut financial estimates
Financial estimateRevenue estimate
Valuation estimate
GettingOut leadership team
Management profileNumber of profiles
GettingOut funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GettingOut M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GettingOut
What does GettingOut do?
GettingOut is a communication platform that enables incarcerated individuals to connect with friends and family through phone calls, video visitation (scheduled and on-demand), messaging, and photo sharing. The service also handles financial transactions including inmate trust/commissary deposits, prepaid phone funding, and bail payments. Access is provided via web, iOS/Android mobile apps, phone, and in-facility lobby kiosks, with identity verification handled through the proprietary Telmate Verified system.
Is GettingOut a public or private company?
GettingOut is a private company. It is classified as corporate owned and is currently operating.
When was GettingOut founded?
GettingOut was founded in 2015. It employs 11 to 50 people.
Where is GettingOut based?
GettingOut is headquartered in Fruitland, United States, in the North America region.
How does GettingOut make money?
Four revenue lines are on record. Communication Services Transaction Fees are the primary driver. The others are trust & Commissary Deposits, bail Payments and prepaid Phone Time.
Who are GettingOut's main competitors?
Direct peers on record are JPay (Securus / Aventiv), NCIC Inmate Communications, Paytel Communications, Prodigy Telephone Systems and Securus Technologies (Aventiv / AIP). CorrLinks is listed as an emerging player. Others are ConnectNetwork and TouchPay Holdings (GTL Financial Services). Broad incumbents are Keefe Group and ViaPath Technologies (Global Tel*Link).
Does GettingOut have an API?
No public API is recorded for GettingOut.
What industry is GettingOut in?
GettingOut's product category is Correctional Communications Software. Its primary akta.pro industry code is BPAKANAI, Correctional Food, Commissary & Inmate Services (Managed Services), with a secondary code of FSAKAJAJ, Payment Processing for Collections (Lockbox, ACH, Card, IVR). Its NAICS code is 56161 and its SIC code is 7381.