York Carers Centre

What York Carers Centre does

York Carers Centre is a registered charity (no. 1127644) founded in 1995 and headquartered at 17 Priory Street, York, England, providing free support services to unpaid carers in the city. The organization serves four primary cohorts — young carers aged 5-18, young adult carers aged 18-25, adult carers over 25, and parent carers — and operates as a Network Partner of the Carers Trust (the UK's largest carer charity). Its service portfolio spans one-to-one advice and support sessions, Carers Assessment of Need, benefits advice (which secured £250,000 in extra benefits for families in FY2024-25), an activities programme of 221 events with 884 attendances, specialized mental health and substance misuse support groups, a Carers Discount Card programme, emergency planning resources, and a Digital Inclusion Workshop. Service delivery is community-led, conducted across the headquarters and satellite venues (30 Clarence Street, Oaken Grove Community Centre in Haxby, The Gateway Centre in Acomb), supplemented by Zoom-based virtual sessions and phone/email support.

The organization is fundamentally a human-services provider with no proprietary technology platform: service delivery relies on trained staff, partnerships, and community activities rather than software. Commodity integrations include Eventbrite for event registration, Zoom for virtual groups, Learningpool for professional training delivery, and Microsoft 365/Forms for mailing-list signups. Compliance covers UK GDPR and the Data Protection Act 2018 (ICO Data Controller registration Z2475619), and the charity is registered with the Fundraising Regulator.

Revenue/income is not publicly disclosed but is generated through charitable donations, grants, and statutory co-commissioning with City of York Council and the Humber and North Yorkshire Health and Care Partnership; all carer-facing services are provided free. Secondary partnerships — with Bishopthorpe Palace (Charity of the Year 2026), Next Door But One, York Dance Space, Rethink Mental Illness York Group, Crombie Wilkinson Solicitors, Spark: York CIC, and York CVS — extend the delivery model into creative programmes, mental health support, free legal clinics, and venue hosting. The customer base is highly diversified across thousands of individual unpaid carers in York, with the organization's stated TAM being the 14,875 unpaid carers recorded in the 2021 Census for the city.

Name

York Carers Centre

Legal name

York Carers Centre

Website

https://yorkcarerscentre.co.uk

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

York Carers Centre is a registered charity in York, England, founded in 1995, providing free support, advice, and activities to unpaid carers of all ages — young carers, young adult carers, adult carers, and parent carers — funded by donations and statutory partners.

Ownership category

akta.pro rank

Product category

Charitable Carer Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Caregiver Support & Education Programs (Center-Based) (HSABANAN)

Keywords

• Unpaid carer support
• Carer advice services
• Carer wellbeing programmes
• Community charity services
• Benefits advice carers

Headquarters

HQ city

York, North Yorkshire

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Charitable Services (Free to Carers): York Carers Centre provides free support services to unpaid carers in York. The organization is funded through charitable donations, grants, and partnerships with local government (City of York Council) and health partnerships (Humber and North Yorkshire Health and Care Partnership). Services include advice, activities, one-to-one support, and benefits assistance - all provided free of charge to carers.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

York Carers Centre is a registered charity that provides free support services to unpaid carers in York, including age-specific support programs (Young Carers 5-18, Young Adult Carers 18-25, Adult Carers, Parent Carers), one-to-one advice sessions, benefits advice, mental health and addiction caregiver support, structured activities, peer support groups, emergency planning, and Carer Awareness Training for professionals. All services are provided free of charge to beneficiaries and funded through charitable donations, grants, and partnerships with local government and health bodies.

Product overview

York Carers Centre is a registered charity providing free support services to unpaid carers in York across all age groups. The organization offers a comprehensive portfolio including: specialized support for Young Carers (ages 5-18), Young Adult Carers (18-25), Adult Carers (over 25), and Parent Carers; mental health and substance misuse/gambling support services; a structured activities program with Carers Connect groups, wellbeing sessions, creative retreats, and mindfulness workshops; practical services including Carers Assessment of Need, Benefits Advice, Emergency Planning, and the Carers Discount Card; professional training and referral services; and digital inclusion support. Services are delivered through in-person activities at various York venues, online/virtual sessions, one-to-one support, and group activities.

Differentiator

Problem solved

Functional benefit

Products and services

• Young Carers Support (Ages 5-18) Free specialized support services for children aged 5-18 in York who provide unpaid care for family members, including age-appropriate advice, information, wellness resources, and local support and help.
• Young Adult Carers Support (Ages 18-25) Free support services for young adults aged 18-25 in York who are unpaid carers, including peer support, YACstars social activities, benefits advice, mental health support, and hospital caring transitions.
• Adult Carers Support (Over 25) Free support services for adult carers over 25 in York, including mental health carer support, substance misuse and gambling carer support, hospital caring support, and benefits advice.
• Parent Carers Support Free specialized support for parents in York who care for children with additional needs or disabilities, including wellness resources, benefits advice, local support, and parent-specific tips.
• Carers Activities Program Free activities programme for registered carers in York, including Carers Connect groups, wellbeing sessions, creative retreats, mindfulness workshops, craft sessions, and afternoon teas, available in-person and online.
• Mental Health Carers Services Free specialized support groups and services for carers in York who care for someone with a mental health condition, including wellbeing groups, mental health afternoon teas, and partnership-delivered group support.
• Substance Misuse and Gambling Carers Support Free support groups for carers in York affected by someone else's substance misuse or gambling, facilitated by staff and volunteers with lived experience.
• Carer Awareness Training Free quarterly online training for professionals in York to improve understanding of the carer role and how to support carers effectively.
• Benefits Advice Free specialized advice on benefits entitlements for carers in York, including Universal Credit, Carer's Allowance, and other financial support, securing £250,000 in extra benefits for families over the past year.
• Digital Inclusion Workshop Free workshop helping carers in York build confidence with digital devices and online safety, providing step-by-step guidance in a supportive environment.

Quantifiable outcome

• 1,973 individual carers supported through in-depth support advice or information
• +4 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Eleven partnerships are on record, tiered flagship, core, secondary and minor.

• Bishopthorpe PalaceflagshipGTM or Marketing Partner · 1 January 2026Bishopthorpe Palace (the official residence of the Archbishop of York) selected York Carers Centre as their Charity of the Year 2026, offering exclusive palace tours to registered carers and raising awareness of carer support.
• Carers TrustcoreStrategic or Co-development PartnerYork Carers Centre is a Network Partner of the Carers Trust, the UK's largest charity for unpaid carers. This partnership provides network support, resources, and recognition for York Carers Centre's work with carers in York.
• City of York CouncilcoreStrategic or Co-development PartnerCity of York Council is a key partner providing funding and collaborative support for carer services in York. The council works with York Carers Centre to ensure carers receive appropriate support and services.
• Humber and North Yorkshire Health and Care PartnershipcoreStrategic or Co-development PartnerHealth and care partnership that collaborates with York Carers Centre to provide integrated support for carers across the region, connecting health services with carer support.
• Next Door But OnesecondaryStrategic or Co-development PartnerNext Door But One theatre company collaborates with York Carers Centre to deliver creative programs including the Carers Creative Retreat and Art and Loss sessions using creative writing, art, music and performance.
• York Dance SpacesecondaryStrategic or Co-development PartnerYork Dance Space partners with York Carers Centre for the Carers Creative Retreat, providing dance and performance elements to help carers connect with nature and each other.
• Rethink Mental Illness York GroupsecondaryStrategic or Co-development PartnerRethink Mental Illness York Group runs the Carers Mental Health Group in partnership with York Carers Centre, providing specialized support for carers of people with mental health conditions.
• York CVSsecondaryStrategic or Co-development PartnerYork CVS Co-Production Champion Ben Hutchinson speaks at York Carers Centre events about changes to mental health support in York and what this means for carers.
• Spark: York CICsecondaryStrategic or Co-development PartnerSpark: York CIC hosts Young Adult Carer activities and social events at their venue, providing a welcoming space for YACs aged 18-25 (or 16+ to join) for peer support and social activities.
• Crombie Wilkinson Solicitors LLPsecondaryImplementation/ SI/ Consulting PartnerCrombie Wilkinson Solicitors provides free legal advice clinics for carers through Belinda Poulter, offering 30-minute appointments for advice on wills, probate, and power of attorney.
• Fundraising RegulatorminorOthersYork Carers Centre is registered with the Fundraising Regulator, demonstrating commitment to ethical fundraising standards and accountability.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Mind: UK mental health charity providing peer support, advice, and local services. Partial overlap through mental health carer support, wellbeing activities, and advice services targeting overlapping beneficiary populations.
• Mobilise: Digital platform providing online support, advice, and community for unpaid carers across the UK. Represents the digital-first competitive threat to community-anchored carers' centres like York Carers Centre.

Direct peers

• Contact (for families with disabled children): UK charity supporting parent carers of disabled children with advice, benefits guidance, and peer networks — directly comparable to York Carers Centre's Parent Carers programme.
• Rethink Mental Illness: National mental health charity running the Carers Mental Health Group in partnership with York Carers Centre. Directly comparable on mental-health carer support services, peer groups, and lived-experience facilitation.
• Age UK York: Local York-based charity providing services and support for older people, overlapping significantly with York Carers Centre's adult-carer and elderly support remit. Same geography, comparable target population.

Broad incumbents

• Alzheimer's Society: National charity supporting people with dementia and their carers. Overlaps with York Carers Centre's dementia-carer support and benefits advice services for families affected by cognitive decline.
• Carers UK: National charity providing information, advice, and advocacy for unpaid carers in the UK. Comparable through its focus on carer support services, benefits guidance, and policy work; broader geographic reach than York Carers Centre.
• Carers Trust: UK-wide charity network for unpaid carers of which York Carers Centre is a Network Partner. Operates the same carer-support model at national scale, including network partner coordination, training, and policy advocacy.

Others

• Carers Allowance / Carer's Allowance Unit (DWP): UK government statutory benefits service for unpaid carers. York Carers Centre's benefits advice service routes carers into this DWP programme, making it both an upstream referral partner and a comparator on benefits navigation.
• Together for Short Lives: UK charity supporting families caring for seriously ill children. Comparable in providing parent-carer support, benefits advice, and wellbeing services for a specialised unpaid-carer population.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/york-carers-centre

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about York Carers Centre