Youth One Stop Shop (YOSS)

What Youth One Stop Shop (YOSS) does

Youth One Stop Shop (YOSS) is a New Zealand incorporated society with charitable status, founded in 1994 and headquartered in Palmerston North, providing free, integrated health and social services to young people aged 10-24 in the Manawatu-Whanganui region. Its service portfolio spans six core offerings — Health Services (GPs and nurses), Clinical Psychology, Counselling, Social Work, Youth Work, and Alcohol & Drug Support — delivered through walk-in clinics, an enrolled patient model, school outreach (Highbury Whanau Centre), phone consultations, and a telehealth partnership with Practice Plus. The organisation operates from two locations: its Palmerston North headquarters and a Levin (Horowhenua) regional office.

YOSS does not operate a proprietary technology platform; its digital footprint consists of a content website (yoss.org.nz), a Facebook page, and the Practice Plus telehealth integration for after-hours care. The underlying delivery model is fundamentally human-led and relationship-driven, with multidisciplinary professionals (three GPs, two nurses, a clinical psychologist, counsellors, social workers, and a youth programme facilitator) providing wrap-around care in person.

The business model is government-funded not-for-profit. YOSS receives financial support from four named government and local authority sources — Oranga Tamariki (Ministry for Children), Ministry of Health, Think Hauora (primary health organisation), and Palmerston North City Council — enabling all services to be provided free of charge to end users. Pricing to consumers is zero; sustainability is contingent on maintaining a target enrolment of 1,500 young people and continued multi-agency funding. YOSS is one of several independently operated YOSS organisations across New Zealand (including Whangarei, Rotorua, Taupō, Whanganui, Paraparaumu, Upper Hutt, Wellington, Christchurch, Invercargill), though they are not legally a parent-child structure.

Name

Youth One Stop Shop (YOSS)

Legal name

Youth One Stop Shop

Website

https://yoss.org.nz

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Youth One Stop Shop (YOSS) is a New Zealand incorporated society, founded in 1994 in Palmerston North, providing free, integrated health, mental health, counselling, social work and youth development services to young people aged 10-24 in the Manawatu-Whanganui region, funded by government agencies.

Ownership category

akta.pro rank

Product category

Youth Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Child and Youth Services (62411)

SIC

Services-Health Services (8000)

akta.pro primary industry

Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK)

Keywords

• Youth health services
• Youth counselling services
• Mental health support
• Youth social work
• Alcohol and drug support

Headquarters

HQ city

Palmerston North

HQ country

New Zealand

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Funding: YOSS receives funding from multiple government agencies including Oranga Tamariki (Ministry for Children), Ministry of Health, Think Hauora (primary health organisation), and Palmerston North City Council. This enables all services to be provided free of charge to young people aged 10-24.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

YOSS is an incorporated not-for-profit that delivers free, integrated youth health and wellbeing services to young people aged 10-24 in the Manawatū-Whanganui region. Its core offerings combine medical (GP, nurse, sexual health, contraception, asthma, general wellbeing) services, mental health (clinical psychology, counselling), social work, youth work, and alcohol & drug support within a single, youth-friendly, wrap-around model funded by government contracts.

Product overview

Youth One Stop Shop (YOSS) is a free, youth-focused health and social services organization providing a comprehensive suite of integrated services for young people aged 10-24 in Palmerston North and Horowhenua regions. The core offering combines Health Services (GPs, nurses, walk-in clinics), Clinical Psychology, Counselling, Social Work, Youth Work, and Alcohol & Drug Support—all provided free of charge. YOSS supplements its in-person services with Practice Plus telehealth integration for after-hours virtual GP consultations, enabling extended access to care seven days a week. Additional service processes include patient enrolment, repeat prescription requests, and external agency referral forms. The organization operates from a youth development framework emphasizing harm minimisation, strengths-based approaches, and wrap-around care tailored to individual needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Health Services Free health check-ups and medical consultations for young people aged 10-24, including walk-in services Monday-Friday mornings until 1pm, delivered by GPs and registered nurses covering general health, sexual health, contraception, asthma and mental well-being.
• Counselling Youth-friendly, non-judgemental, confidential and free counselling helping young people express feelings, cope with stress and develop positive self-image.
• Clinical Psychology Assessment and treatment for mental health issues including stress, anxiety, depression and substance abuse, primarily serving young people aged 15-19.
• Social Work Therapeutic social work providing support with self-discovery, problem-solving, and developing tools and strategies to handle life's challenges.
• Youth Work Support services for young people worried about situations in their lives who don't know what to do or where to turn for help.
• Alcohol & Drug Support Youth-friendly drug and alcohol information, advocacy, education, support and advice with an early intervention and prevention approach.
• Horowhenua (Levin) Health Services Regional office in Levin delivering GP, nurse, clinical psychologist (one day per week), counselling and health improvement practitioner services to young people aged 12-24 in Horowhenua.
• School Clinic at Highbury Whanau Centre Outreach clinic at the Highbury Whanau Centre that brings YOSS health services directly to students via nurse Rebecca.
• Practice Plus (After-Hours Telehealth) Virtual GP and telehealth service accessed via YOSS, available from 8:30am seven days a week including evenings, weekends and public holidays; offers free online triage and paid same-day online or phone consultations with a prescriber.

Quantifiable outcome

• All services free for young people aged 10-24
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Practice PlusminorStrategic or Co-development PartnerAfter-hours telehealth partnership for when YOSS is closed. Practice Plus provides virtual GP and telehealth services. With patient consent, consultation summaries are shared with YOSS for enrolled patients. Patient pays consultation fee directly to Practice Plus. Available 8:30am seven days a week including evenings, weekends and public holidays.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Headspace (Australia): National Australian network of youth mental health centres offering free or low-cost mental health, physical health, alcohol/drug and work/study support to 12-25 year olds - the closest international analogue to the YOSS wrap-around model, though at much greater scale and with federal government backing.
• Orygen Youth Mental Health: Australian specialist youth mental health organisation providing clinical mental health care, research and workforce training for 12-25 year olds - broader in scope (research + service delivery) than YOSS but directly comparable in target cohort and free clinical model.

Direct peers

• Vibe (Wellington): Wellington-based youth health and wellbeing provider offering free clinical, counselling and social services to young people, comparable in cohort and integrated service mix to YOSS.
• Youthline NZ: NZ-wide youth helpline and support service providing free counselling, information and referral for young people; overlapping cohort and free-access model with YOSS, though primarily text/phone rather than clinical in-person.
• Whangarei Youth Space: Northland-based integrated youth health and wellbeing service delivering free, multi-disciplinary support to young people, structurally analogous to the YOSS model.
• Whanganui YOSS: An independently operated sister YOSS in the Whanganui region offering the same free, youth-focused wrap-around health, mental health and social services to young people aged roughly 10-24 under the national YOSS brand.
• 198 Youth Health (Auckland): Auckland-based free youth one-stop-shop delivering GP, nursing, counselling, mental health and social work services to young people aged 12-24 - functionally equivalent to YOSS but operating in a different region.
• Wellington YOSS: Wellington-based YOSS offering an integrated youth health and wellbeing model under the national YOSS network, directly comparable in service mix, target cohort and free delivery model.
• Christchurch YOSS: South Island YOSS providing free, integrated youth health, counselling and social services in Christchurch under the same national network model as the Palmerston North site.

Others

• Family Planning NZ: National NZ NGO providing sexual and reproductive health services including for young people; adjacent rather than directly competing, but overlapping in sexual health and contraception use cases for the same youth cohort YOSS serves.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/youthonestopshop
• LinkedInlinkedin.com/company/yoss-palmerston-north

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles21 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Youth One Stop Shop (YOSS)