Itdesk

What Itdesk does

itDesk Sp. z o.o. is a privately held Polish IT services firm headquartered in Opole, tracing its origins to Ken Komputery II, founded in 1996 by Paweł Cisakowski and Krzysztof Adamski. The current entity was formed through the 2011 merger of Ken Komputery II with itDesk Rafał Borecki, bringing the three founders under one roof. The company is self-described as the most stable and longest-established IT firm in Opole, operating four interconnected service lines: Business Solutions (ERP/CRM implementation, principally enova365 as the largest authorized Soneta partner in Opole Voivodeship, plus INSERT systems, integrated with e-commerce platforms and marketplaces); Software House (custom websites, web applications, mobile apps for iOS and Android, and .NET desktop/server software using PHP, Laravel, Symfony, CakePHP, Blazor, ASP.NET, JavaScript, Vue.js, React, and TypeScript); IT Service (managed IT support, network design, backup, cybersecurity, Microsoft 365, Dell hardware, Synology NAS, and ESET security reselling); and AI for Business (chatbots, voicebots, RPA, document processing, and process automation launched in H2 2024).

The technical stack blends multi-language application development with Microsoft Azure cloud hosting for business applications and proprietary products including Callback24, ngoCRM, Video CV, Flexrekruter, and FireCheck. AI capabilities are implemented through third-party models (OpenAI, Google Gemini, DeepSeek) and workflow tools (n8n, Zapier), with no proprietary AI models or disclosed training data. Reported operational scale includes a team of 30 specialists managing 1,389 computers and servers, 175 completed applications and integrations, 90 ERP/CRM/BI implementations, and 300+ permanent client relationships in Poland and abroad.

itDesk's business model is services-led and quote-based. Revenue is generated through professional services (IT outsourcing, custom development, AI consulting), recurring subscriptions (enova365 support contracts, managed IT support packages), managed services (infrastructure, hosting), and one-time licenses for proprietary products. Go-to-market combines direct enterprise field sales in the Opole region, inside sales across Poland, remote delivery for distributed clients, and international software development work. The firm is founder-controlled with no external institutional investors and registered share capital of 80,000 PLN. As of 2024, itDesk is constructing a new headquarters to accommodate approximately 50 employees, reflecting both consolidation of existing locations and an expected headcount ramp.

Name

Itdesk

Legal name

itDesk Sp. z o.o.

Website

https://itdesk.eu

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

itDesk is a Polish IT services firm based in Opole, founded in 1996, delivering managed IT support, enova365 ERP implementation, custom software development, and AI automation to over 300 SMEs and enterprises across Poland and select international markets.

Ownership category

akta.pro rank

Product category

Managed IT Services and ERP Implementation

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Other Computer Related Services (541519)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEAJAN

ITSM Managed Services (Run/Operate/Optimize)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEAMAF

Service Desk & ITSM Outsourcing

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Outsourcing & Offshoring Services

SECONDARYBPAEAJAD

ITSM Tooling Integration, Automation & Orchestration

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEAOAE

IT Asset Discovery, Inventory & CMDB Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Asset Management & Software Licensing Services

Keywords

• Managed IT services
• ERP system implementation
• Custom software development
• IT outsourcing services
• AI business automation

Headquarters

HQ city

Opole

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. IT Outsourcing and Staffing: Flexible outsourcing of programmers, business analysts, server administrators, and IT service technicians to client companies. Provides rapid access to experienced specialists for project support and digital transformation.
2. ERP/CRM Implementation and Support: Implementation, technical support, training, add-ons and integrations for enova365 ERP system. Also implements InSERT systems. Ongoing support contracts for system maintenance.
3. Software Development: Custom software development including websites, web applications, mobile applications (iOS/Android/Flutter/Xamarin), and desktop/server applications. Uses PHP, Laravel, React, Vue.js, .NET and other technologies.
4. IT Infrastructure Services: IT infrastructure management including network design, server hosting, business application hosting, cloud services, and hardware procurement (Dell equipment, NAS servers).
5. AI Solutions and Automation: AI implementation services including chatbots, voicebots, process automation, data analysis, and AI workshops for business optimization.
6. IT Support and Maintenance: Comprehensive IT support for businesses including security audits, data backup, antivirus software, hardware leasing/purchase, and network maintenance.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

itDesk is an Opole-based IT company that delivers managed IT support, ERP/CRM implementation (enova365, InSERT), custom software development (web, mobile, .NET), and AI-driven process automation (chatbots, voicebots, RPA) to business clients across Poland and internationally. Services are organized into four divisions — Business Solutions, Software House, IT Service, and AI for Business — supplemented by proprietary products (Callback24, ngoCRM, Video CV, Flexrekruter, FireCheck) and hardware resale through partners such as Dell, Microsoft, Synology and ESET.

Product overview

itDesk is a Polish IT company (Opole-based, founded 1996) offering comprehensive IT solutions through four main divisions: Business Solutions (enova365 and INSERT ERP systems implementation and integration with e-commerce platforms including PrestaShop, Shopware, Magento, Shoper, Sote, Baselinker, Allegro, eBay, Amazon), Software House (custom software development, mobile apps, web applications, .NET programming), IT Service/Support (IT outsourcing, network infrastructure, cybersecurity, backup, Microsoft 365), and AI for Business (AI chatbots, voicebots, RPA, and AI process automation). The company also develops proprietary products including Callback24 (callback scheduling), ngoCRM (NGO CRM), Video CV (video recruitment), Flexrekruter (recruitment management), and FireCheck (compliance tool). The architecture is service-based with specialized departments handling ERP implementations, custom development, IT infrastructure, and AI solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support and Outsourcing (Obsługa informatyczna firm) Comprehensive IT support and outsourcing service for businesses covering infrastructure maintenance, network management, cybersecurity, data backup, antivirus, hardware leasing and on-call service. Targeted at SMBs and mid-market companies without in-house IT departments.
• enova365 ERP Implementation and Support (System enova365) Authorized implementation, technical support, certified training, add-ons and integrations for the enova365 ERP system. Delivered to Polish businesses across industries including accounting, manufacturing, transportation, e-commerce and nonprofits.
• InSERT Accounting and Business Software (InSERT Partner) Implementation and support services for InSERT accounting and business management software solutions from INSERT, offered to Polish accounting offices and SMBs.
• Developer and IT Specialist Outsourcing (Outsourcing programistów) Staff augmentation service supplying experienced programmers (PHP, Laravel, Symfony, CakePHP, Blazor, ASP.NET, JavaScript, Vue.js, React, TypeScript), business analysts, server administrators and IT service technicians to client projects for digital transformation and ad-hoc needs.
• Custom Software Development (Tworzenie dedykowanego oprogramowania) Custom software development service delivering tailored business applications, websites, web apps, desktop/server apps, mobile apps and integrations using multi-stack technologies (PHP, Laravel, .NET, Blazor, React, Vue.js, TypeScript).
• Mobile Application Development (Tworzenie aplikacji mobilnych) Mobile application development service for iOS and Android using Flutter and Xamarin frameworks, targeting businesses needing custom cross-platform apps.
• Web Application Development (Tworzenie aplikacji webowych) Web application development service building internet applications in PHP, Laravel, Symfony, CakePHP, Blazor, ASP.NET, JavaScript, Vue.js and React for Polish and international clients.
• .NET Desktop and Server Application Development (Programowanie .NET) .NET-based desktop and server application development service using Blazor and ASP.NET, integrated with Microsoft Azure infrastructure.
• Business Application Hosting on Private Cloud (Hosting aplikacji biznesowych) Private cloud-based hosting service for ERP systems and business applications with remote access, server maintenance and infrastructure management. Targets companies running enova365 and other business applications.
• Microsoft 365 Implementation and Management Microsoft 365 / Office 365 / Exchange Online implementation, migration and ongoing management service delivered through itDesk's certified Microsoft partnership.
• LAN / WAN / VPN Network Design and Build (Projektowanie i budowa sieci) Local and wide area network design, construction and maintenance service, including VPN deployment for business clients across Poland.
• Data Backup and Security (Bezpieczeństwo danych)

Quantifiable outcome

• 30 specialists managing 1389 computers and servers
• +3 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability11 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Soneta / InSERTcoreImplementation/ SI/ Consulting Partner · 1 January 2012Authorized implementation partner for enova365 ERP system. itDesk is the largest authorized Soneta partner in Opole Voivodeship, providing implementation, technical support, training, add-ons and integrations for enova365 and InSERT products.
• MicrosoftcoreTechnology or IntegrationCertified Microsoft partner with competencies in Windows, Office, SQL Server, Hyper-V virtualization, Azure cloud, and Microsoft 365. Competencies confirmed through vendor certifications.
• SynologyminorChannel Partner/ Reseller/ DistributorNAS storage solutions partner for data backup and archiving services.
• DellminorChannel Partner/ Reseller/ DistributorPreferred hardware vendor for workstations, laptops, and servers for client deployments.
• DiabScale.aiminorStrategic or Co-development PartneritDesk provides patronage for the development of DiabScale.ai startup - an AI-based community and platform for diabetes control.
• ESETminorChannel Partner/ Reseller/ DistributorAntivirus and cybersecurity software distribution for business clients.

Scale indicators7 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• BPSC: Polish ERP/IT services firm focused on enterprise resource planning, business process automation, and IT support for SMEs. Direct overlap on ERP implementation and managed IT services.
• Soneta: Vendor of enova365 and creator of the platform itDesk implements. Comparable in product category (Polish ERP/IT services) and overlapping client base, though operating one layer up the stack.
• Teta SA: Polish ERP software house providing Teta ERP and adjacent IT services to Polish SMEs and accounting offices. Comparable customer profile (accounting firms, SMBs) and ERP-centric offering.
• Streamsoft: Polish ERP and IT services company serving Polish SMEs with similar ERP implementation, custom development, and IT support offerings. Comparable in scale and customer segment focus.

Emerging players

• Transition Technologies: Polish IT outsourcing and software development group with growing international footprint. Comparable in custom software development, IT outsourcing, and digital transformation offerings for enterprise clients.
• Netguru: Polish software house and digital consultancy providing web/mobile development, AI, and product design. Comparable in technology stack and emerging AI/automation services, though typically serving more digital-native clients.
• Future Processing: Polish software house offering custom software development, AI/ML, and IT consulting. Comparable in custom development capabilities and emerging AI service line for SMB and mid-market customers.

Broad incumbents

• Asseco Poland: Major Polish IT conglomerate offering ERP, banking software, and IT services. Operates across the same customer segments and product categories as itDesk but at group level.
• Inetum (Poland): Global IT services group with substantial Polish operations (formerly Asseco Data Systems). Competes for mid-market IT outsourcing, application services, and digital transformation projects in Poland.
• Comarch: Largest Polish IT company with broad ERP, software services, and IT outsourcing portfolio. Comparable business model across ERP, custom software, and managed IT services, but at vastly greater scale and geographic reach.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/itDeskGrupa
• LinkedInlinkedin.com/company/itdeskgrupa

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Itdesk