Tibox

What Tibox does

Tibox is a privately held Chilean IT services company founded in 2005, headquartered in Vitacura (Santiago), with additional operations in Curicó, Chile, and a regional office in Lima, Peru. The company delivers six integrated service lines: IT Infrastructure & NOC (24/7 network operations center with preventive monitoring, server and firewall administration), Cybersecurity & SOC (24/7 security operations with SIEM, EDR/XDR, and analyst-led threat response), Cloud Solutions (multi-cloud deployment and management across Azure, AWS, and Google Cloud), Intelligent Solutions & Automation, Data Analytics & AI, and IT Consulting & Digital Transformation. Its service delivery is anchored by 24/7 NOC and SOC operations, a broad technology partner ecosystem (Microsoft, AWS, Google Cloud, Fortinet, VMware, Veeam, Cisco, HPE, Dell, Aruba, Symantec, OpenAI, and Anthropic), and ISO 27001:2022 certification covering infrastructure, help desk, and backup administration services, renewed in 2025.

The company targets mid-to-large enterprises and security-conscious organizations across Chile and Peru, addressing pain points around IT complexity, reactive support models, cyber risk exposure, and cloud migration. Tibox operates on an enterprise field sales model with a dedicated commercial team and quote-based pricing, indicating custom contracts likely structured as recurring monthly managed services supplemented by professional services and consulting engagements. Distribution is direct with a self-serve client support portal for existing customers. Tibox is privately held with no disclosed external funding, M&A activity, or parent company. Quantitative outcome claims include 35% fewer critical infrastructure failures for NOC clients, 50% reduction in response times through proactive monitoring, and 80% remote resolution of infrastructure issues.

Name

Tibox

Legal name

Tibox

Website

https://tibox.cl

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

Tibox is a Chilean IT services provider (founded 2005) operating in Chile and Peru, delivering integrated managed IT infrastructure, 24/7 cybersecurity SOC, multi-cloud, automation, data analytics, and digital transformation services to mid-to-large enterprises.

Ownership category

akta.pro rank

Product category

Managed IT and Cybersecurity Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro industry

PRIMARYBPAEAJAN

ITSM Managed Services (Run/Operate/Optimize)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEAJAA

Service Desk & Help Desk Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEABAB

Helpdesk & End-User Support Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYHDABANAA

Data Center Operations & Managed Services (Remote Hands, NOC/SOC)

Hardware, Technology & Telecom/Cloud & Data Center Infrastructure/Data Center Operations & Management

SECONDARYHDAEALAH

IT Knowledge Management & Service Desk Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Service Management (ITSM/ESM) Platforms

Keywords

• Managed IT services
• Cybersecurity operations
• Cloud infrastructure management
• Network operations center
• Digital transformation consulting

Headquarters

HQ city

Vitacura

HQ country

Chile

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Infrastructure Services: Core infrastructure management including servers, networks, firewall administration, and NOC services. Provided as managed services with continuous monitoring and support.
2. Cybersecurity Services: SOC-based security monitoring, threat detection, incident response, and security consulting. Includes 24/7 monitoring services with correlation and analysis capabilities.
3. Cloud Solutions: Cloud infrastructure deployment and management across Azure, AWS, Google Cloud platforms, including Microsoft 365 and Google Workspace administration.
4. Consulting and Digital Transformation: IT consulting services for technology assessment, strategic planning, infrastructure optimization, and digital transformation projects.
5. Data Analytics and AI: Data analytics services and AI solutions to support business decision-making and operational intelligence.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Tibox provides managed IT infrastructure and 24/7 Network Operations Center (NOC) and Security Operations Center (SOC) services, along with cloud migration/management, intelligent automation, data analytics and AI, and IT consulting/digital transformation. The company acts as a single outsourced IT partner for mid-to-large enterprises, bundling infrastructure monitoring, cybersecurity, multi-cloud administration and strategic consulting into recurring managed service contracts.

Product overview

Tibox is an IT services company offering a comprehensive portfolio of six integrated service lines: IT Infrastructure & NOC (24/7 network operations center with monitoring and support), Cybersecurity & SOC (security operations center with continuous threat monitoring), Cloud Solutions (multi-cloud management and migration), Intelligent Solutions & Automation (process automation), Data Analytics & Artificial Intelligence (business intelligence and AI-powered insights), and IT Consulting & Digital Transformation. These services work together as a unified IT partner approach, enabling businesses to strengthen, optimize, and digitize their operations through integrated technology solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Infraestructura TI & NOC Managed IT infrastructure service that runs servers, networks, firewalls and backups with 24/7 Network Operations Center (NOC) monitoring, preventive control and remote resolution for mid and large enterprises.
• Ciberseguridad & SOC Managed cybersecurity service delivering 24/7 Security Operations Center (SOC) monitoring, threat detection, incident response and consulting for security-conscious organizations, integrating SIEM, EDR/XDR, threat intelligence and specialized analysts.
• Servicios Cloud Multi-cloud managed service covering migration, architecture, deployment and ongoing administration of Azure, AWS and Google Cloud environments, plus Microsoft 365 and Google Workspace for businesses operating or moving to the cloud.
• Soluciones Inteligentes & Automatización Process automation service that designs and implements intelligent solutions to streamline and optimize business processes for enterprise customers.
• Analítica de Datos & Inteligencia Artificial Data analytics and artificial intelligence service that builds business intelligence and AI-powered insights, including predictive analytics and anomaly detection, to support decision-making.
• Consultoría TI & Transformación Digital IT consulting and digital transformation service that assesses technology, designs modernization roadmaps and executes digital transformation projects for enterprise customers.

Quantifiable outcome

• 35% reduction in critical infrastructure failures for NOC clients
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration31 records

AI capability4 records

Feature4 records

Partnerships

13 partnerships are on record, tiered core and strategic.

• MicrosoftcoreTechnology or IntegrationMicrosoft technology partner providing Azure cloud services, Microsoft 365 productivity suite, Power BI analytics, Power Apps, Copilot, and Intune device management solutions integrated into Tibox's service offerings.
• AWS (Amazon Web Services)coreTechnology or IntegrationAWS cloud infrastructure partner for cloud deployment, migration, and management services including AWS Backup solutions.
• Google CloudcoreTechnology or IntegrationGoogle Cloud platform partner offering cloud services, Google Workspace, and Gemini AI capabilities integrated into client solutions.
• FortinetcoreTechnology or IntegrationCybersecurity partner providing next-generation firewall (NGFW), network security, and Fortinet-based security solutions for SOC services.
• VMware (Broadcom)coreTechnology or IntegrationVirtualization technology partner for data center and cloud virtualization solutions.
• VeeamcoreTechnology or IntegrationBackup and data protection solutions partner integrated into backup administration and disaster recovery services.
• OpenAIstrategicTechnology or IntegrationAI technology integration partner for AI-powered solutions and automation services.
• AnthropicstrategicTechnology or IntegrationAI technology partner for advanced AI and automation solutions.
• CiscocoreTechnology or IntegrationNetwork infrastructure and security technology partner.
• HPE (Hewlett Packard Enterprise)coreTechnology or IntegrationServer and infrastructure hardware partner.
• DellcoreTechnology or IntegrationServer and infrastructure hardware partner.
• ArubacoreTechnology or IntegrationNetwork infrastructure and wireless solutions partner.
• Symantec (Broadcom)coreTechnology or IntegrationEndpoint security and enterprise security solutions partner.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• TCS (Tata Consultancy Services): Global IT services and consulting firm with significant LatAm delivery presence. Competes for enterprise managed services and digital transformation mandates, though at much larger scale.
• NTT Data: Global IT services provider with Latin American operations offering cloud, cybersecurity, and managed services. Comparable broad incumbent competing for the same enterprise IT services RFPs.
• Accenture: Global consulting and IT services giant with broad LatAm presence including Chile and Peru. Indirect competitor for large enterprise managed services, cloud, and digital transformation contracts.
• IBM: Global incumbent offering cloud, security, and managed infrastructure services across Latin America. Competes with Tibox on enterprise IT outsourcing and security operations in Chile and Peru.

Direct peers

• Logicalis: Global IT solutions and managed services provider with strong presence in Latin America, offering cloud, security, and infrastructure services. Comparable to Tibox given its multi-vendor integration model and enterprise customer base.
• Stefanini: Global IT services firm with strong Latin American roots and broad managed services, cybersecurity, and cloud offerings. Highly comparable in service mix and LatAm market focus, though at much larger scale.
• SoftwareONE: Global software and cloud services company with LatAm operations, helping enterprises manage and optimize cloud and license portfolios. Comparable given its multi-cloud managed services model and vendor partnerships.
• Indra: Spanish-headquartered IT services and consulting firm with significant Latin American operations, offering cybersecurity, cloud, and digital transformation services. Comparable regional IT services peer.
• Sonda: Largest Latin American IT services company headquartered in Chile, offering cloud, cybersecurity, managed services, and digital transformation across the region. Direct comparable given overlapping service portfolio and shared Chilean/regional market.

Regional players

• Tivit: Brazilian-headquartered IT services and digital transformation company focused on Latin America. Comparable in service portfolio (cloud, cybersecurity, managed services) though geographically centered in Brazil rather than the Andean region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@tiboxchile7105
• LinkedInlinkedin.com/company/tibox
• Xx.com/tiboxchile
• Facebookfacebook.com/TiboxCL

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tibox