The City of North Bay

What The City of North Bay does

The City of North Bay is a single-tier municipal government in Northeastern Ontario, Canada, incorporated as the Corporation of the City of North Bay under Ontario's Municipal Act, 2001. It serves approximately 52,662 residents within the city and a regional catchment of 112,000, delivering core public services including public transit (North Bay Transit and the new BayGo youth transit program), fire and emergency services, water and wastewater management, solid waste collection, road maintenance, recreation programming, and community events. The City is governed by an elected Mayor (Peter Chirico), Deputy Mayor (Maggie Horsfield), and a ten-member Council, with day-to-day operations managed through departments including Infrastructure and Operations (~200 staff), Community Services, Legal Services, and Economic Development.

The City's service portfolio spans physical infrastructure (a $63 million Community & Recreation Centre under construction for August 2026 opening, a 200-slip marina on Lake Nipissing, the Steve Omischl Sports Complex), digital services (E-Service Portal at secure.cityofnorthbay.ca, Explore North Bay GIS Portal, and a Municipal Dashboard on ArcGIS), and community programs (Summer Concert Series, Hot Summer Nights Music Festival, Aqua Dance Fit, Low Impact Zumba, Sketch in the City, BayGo youth transit). It is currently managing the largest capital program in recent municipal history, including the $63M recreation centre, PFAS remediation work funded at approximately $120M by the Department of National Defence near 22 Wing/CFB North Bay, and Trout Lake Road roundabout construction beginning June 2026.

The City generates revenue through a hybrid model: property taxes as the primary ongoing revenue source, user fees for transactional services (burning permits $30-$144, transit fares, recreation programs, marina slip rentals), intergovernmental grants from federal programs (Green and Inclusive Community Buildings, Canada Community-Building Fund, Housing Accelerator Fund) and provincial programs (Ontario Building Faster Fund), and casino revenue sharing. It pursues strategic partnerships to extend service delivery, including with Planet Youth, Canadore College, YMCA North Bay, and Long & McQuade. The organization employs 501-1,000 staff across its operating units and is currently soliciting naming rights partnerships for the new recreation centre as a commercial monetization channel.

Name

The City of North Bay

Legal name

Corporation of the City of North Bay

Website

https://northbay.ca

Company type

Private

Founded year

1925

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The City of North Bay is a single-tier municipal government in Northeastern Ontario, Canada, serving approximately 52,662 residents with public transit, fire and emergency services, water/wastewater, recreation, and community development programs.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Regulation and Administration of Transportation Programs (926120), Administration of Environmental Quality Programs (9241), Marinas (713930)

SIC

Electric, Gas & Sanitary Services (4900), Transportation Services (4700), Water Transportation (4400)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal government services
• Public transit operations
• Fire emergency services
• Recreation community programs
• Water wastewater services

Headquarters

HQ city

North Bay

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Others

Revenue model

1. Property Taxes: Municipal property taxes as primary revenue source for funding city operations, services, and capital projects.
2. Government Grants and Funding: Federal and provincial funding for infrastructure projects including federal funding of $25.7M from Green and Inclusive Community Buildings Program, $9.4M through Canada Community-Building Fund, and provincial Building Faster Fund contributions.
3. User Fees and Service Charges: Fees for various municipal services including transit fares, burning permits, recreation programs, and facility rentals.
4. Casino Revenue Sharing: Revenue sharing contributions from casino operations allocated to community projects including $1.5M for Community Recreation Centre.

Pricing tiers

Distribution channels6 records

Marketing channels8 records

Core offering

The City of North Bay is a municipal government that delivers public administration and community services including public transit, fire and emergency response, water and wastewater treatment, garbage and recycling collection, road maintenance, recreation programs, marina operations, by-law enforcement, building permits, and community events. Services are funded through property taxes, user fees, and federal/provincial grants, and are delivered through City Hall, online portals, field operations, and dedicated facilities such as the transit network, fire stations, marina, and recreation centres.

Product overview

The City of North Bay is a municipal government providing public services and facilities rather than a commercial product company. Its service portfolio includes transportation (North Bay Transit, BayGo youth transit), recreation programs (Summer Concert Series, Hot Summer Nights, Aqua Dance Fit, Sketch in the City, Low Impact Zumba), public facilities (Community & Recreation Centre, Waterfront Marina), public safety (Fire and Emergency Services), and community development (Housing Initiatives, GIS Portal, Municipal Dashboard). These are municipal services offered to residents, not commercial software products.

Differentiator

Problem solved

Functional benefit

Brands

• North Bay Community & Recreation Centre: A new $63-million recreation facility under construction at the Steve Omischl Sports Field Complex, scheduled to open August 2026.
• BayGo
• North Bay Fire and Emergency Services
• North Bay Transit
• Hot Summer Nights Music Festival
• Summer Concert Series

Products and services

• North Bay Transit Public transportation system offering transit services throughout North Bay, including route planning via the Transit Planner tool. Available to all residents and visitors with regular fares and the BayGo free youth program.
• E-Service Portal (MyNorthBay) Online portal providing residents with secure access to city services including burning permit applications and other municipal transactions. Accessible at secure.cityofnorthbay.ca/MyNorthBay/ for residents.
• BayGo Youth Transit Program Free summer transit access program for youth ages 12 to 17, providing unlimited travel on North Bay Transit until September 7, 2026. Designed to reduce transportation barriers for young residents to participate in community, employment, and recreational life.
• North Bay Community & Recreation Centre $63-million recreation facility under construction at the Steve Omischl Sports Complex, scheduled to open August 2026. Built to Zero Carbon Building Design Standard with waste heat recovery, air-source heat pumps, and infrastructure for future solar panels and EV charging.
• North Bay Waterfront Marina 200-slip marina at 225 Memorial Drive on Lake Nipissing, offering seasonal, monthly, weekly, and daily boat slip rentals within a secure gated area for boaters.
• North Bay Fire and Emergency Services Fire protection services providing fire safety education, fire safety standards enforcement, and emergency response including fire suppression, rescue operations, and hazardous materials response to North Bay residents and businesses.
• Housing Development Initiatives Programs supporting housing growth and affordability, including the Building Faster Fund, Housing Accelerator Fund, and related affordable housing initiatives to assist new home construction, reduce building barriers, and support affordable rental and senior housing.
• Municipal Dashboard Online dashboard providing community statistics and key performance indicators to help residents understand city performance and municipal progress. Built on ArcGIS Experience.
• Explore North Bay GIS Portal Geographic Information Systems portal providing public access to North Bay's GIS maps and applications for discovering geographic data.
• Summer Concert Series Free live music series held at the Kiwanis Bandshell on the North Bay Waterfront on selected Wednesday evenings from June through September. Open to all residents and visitors.
• Hot Summer Nights Music Festival Free Civic Holiday weekend event featuring live music tribute acts, local performers, outdoor entertainment, and family-friendly Movie in the Park at the North Bay waterfront.
• Burning Permits Permit service for open-air burning in the City of North Bay, including recreational and non-recreational permits, with prices ranging from $30 to $144 depending on type and renewal status.

Quantifiable outcome

• 13% above housing target resulting in $336,000 Building Faster Fund
• +3 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Planet YouthcoreStrategic or Co-development Partner · 1 May 2025Partner in BayGo youth transit initiative, helping to deliver free transit access for youth ages 12-17. The program aims to reduce transportation barriers and create opportunities for youth to participate in community life.
• Canadore CollegecoreStrategic or Co-development Partner · 1 May 2025Educational institution partner in BayGo youth transit program, collaborating to support youth mobility and community connection in North Bay.
• Long & McQuade Musical InstrumentsminorOthersIn-kind sponsor for Summer Concert Series, providing musical instrument support for the free community concert program at Kiwanis Bandshell.
• YMCA North BayminorStrategic or Co-development PartnerPartner venue for BayGo program activities including free swim sessions for youth participants.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• City of Timmins: Mid-sized Northeastern Ontario single-tier municipality with comparable service offerings and similar demographic and economic challenges. Population approximately 41,000.
• City of Dryden: Small Northwestern Ontario single-tier municipality with comparable service portfolio and similar rural-Northern Ontario operating environment. Population approximately 8,000.
• City of Greater Sudbury: Larger Northeastern Ontario single-tier municipality with comparable service portfolio including transit, fire services, water/wastewater, recreation, marina (Lake Ramsey), and similar Northern Ontario operational challenges. Population approximately 166,000.
• City of Kenora: Small Northwestern Ontario single-tier municipality with similar service mandate and Northern Ontario operational environment. Population approximately 15,000.
• City of Kawartha Lakes: Single-tier Ontario municipality with comparable governance structure and service portfolio, though in a different geographic region (Central Ontario). Population approximately 79,000.
• City of Thunder Bay: Mid-sized Northwestern Ontario single-tier municipality offering comparable municipal services (transit, fire, water/wastewater, marina on Lake Superior). Population approximately 108,000 with similar Northern Ontario economic and demographic profile.
• City of Temiskaming Shores: Small Northeastern Ontario single-tier municipality serving a comparable demographic and geographic profile. Population approximately 10,000 with similar rural-Northern service delivery challenges.
• City of Sault Ste. Marie: Mid-sized Northern Ontario single-tier municipality with similar service portfolio and regional economic role. Population approximately 73,000 with comparable governance structure under Ontario's Municipal Act.
• City of Orillia: Mid-sized Ontario single-tier municipality with comparable service offerings including transit, recreation, and waterfront amenities. Population approximately 33,000.
• City of Elliot Lake: Small Northern Ontario single-tier municipality with similar demographic and economic challenges, including post-industrial transition dynamics. Population approximately 11,000.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cityofnorthbay
• YouTubeyoutube.com/c/thecityofnorthbay
• Facebookfacebook.com/cityofnorthbay
• Instagraminstagram.com/cityofnbay
• LinkedInlinkedin.com/company/city-of-north-bay

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The City of North Bay