What Nama Dhofar Services does

Nama Dhofar Services (نماء لخدمات ظفار) is a state-owned utility provider and wholly-owned subsidiary of Nama Group, the Omani state-owned utilities holding company. Founded in 2001 and headquartered on 23 July Street in Salalah, the company holds an exclusive franchise to deliver electricity distribution, potable water supply, and wastewater collection and treatment services across all wilayats of Dhofar Governorate in the Sultanate of Oman. With over 24 years of operational experience, the company serves more than 308,000 registered customers through 31 available services spanning residential, commercial, industrial, and government segments.

The company's core technology consists of utility management systems for electricity, water, and wastewater distribution and billing, underpinned by physical infrastructure including electricity substations and voltage reduction stations, water collection reservoirs and transmission/distribution networks, and wastewater treatment facilities. Treated wastewater is sold as processed water to customers for industrial, construction, irrigation, and agricultural use. Digital touchpoints include an e-services portal (bill viewing/payment, account management, self-meter reading submission, bill calculator), a fixed-bill programme called Thabit, a 24/7 emergency call center (80077700), and active social media channels. Distribution to consumers combines physical infrastructure with customer service offices, water tanker services for uncovered Salalah neighborhoods, and third-party billing agents (ONEIC, OIFC).

Nama Dhofar Services operates under a regulated tariff-based subscription revenue model, with pricing tiers determined by Omani regulatory authorities and structured by consumption level and customer category. The company is part of Nama Group's 2023 restructuring that consolidated multiple regional electricity distributors and connected northern and southern power grids through the Rabt programme. As a state-owned entity aligned with Oman Vision 2040, it operates without private equity or venture capital investment, under oversight of relevant Omani ministries including a cooperation agreement with the Ministry of Agriculture, Fisheries and Water Resources for drinking water quality monitoring.

Name

Nama Dhofar Services

Legal name

Nama Dhofar Services (نماء لخدمات ظفار)

Website

https://dhofarservices.nama.om

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Nama Dhofar Services is a state-owned utility company under Nama Group providing electricity, water, and wastewater services to 308,000+ registered residential, commercial, industrial, and government customers across all wilayats of Dhofar Governorate, Oman, via regulated tariffs and integrated physical infrastructure.

Ownership category

akta.pro rank

Headquarters

HQ city

Salalah

HQ country

Oman

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D

Revenue model

1. Electricity Services: Revenue generated from electricity distribution and supply services to residential, commercial, industrial, and government customers across Dhofar Governorate, based on regulated tariff rates.
2. Water Supply Services: Revenue from potable water supply services through network distribution to all wilayats of Dhofar Governorate, with tariff-based billing.
3. Wastewater Services: Revenue from wastewater collection and treatment services across multiple wilayats in Dhofar Governorate, with processed water sold to customers for industrial and agricultural use.
4. Processed Water Sales: Treated wastewater is sold at competitive government rates to customers for industrial, construction, irrigation, and agricultural purposes.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Nama Dhofar Services provides integrated electricity distribution, potable water supply, and wastewater collection and treatment services across Dhofar Governorate in Oman. The company serves over 308,000 registered residential, commercial, industrial, and government customers through physical distribution networks, customer service offices, a digital e-services portal, and a 24/7 call center.

Product overview

Nama Dhofar Services operates as a unified utility services platform providing three core integrated services—electricity distribution, water supply, and wastewater management—across Dhofar governorate in Oman. The company manages approximately 308,000 registered customers through 31 available services. The core offering consists of electricity services covering the entire Dhofar region, water distribution via collection reservoirs and transmission networks, and wastewater treatment infrastructure. Digital add-on services include an e-services portal for bill management and service requests, the Thabit fixed billing program for predictable monthly payments, emergency services hotline, bill calculator, and self-meter reading submission. All services are unified under the Nama Dhofar Services brand as part of the Nama Group (formerly Mazoon Electricity Company) restructuring.

Differentiator

Problem solved

Functional benefit

Products and services

• Electricity Services (خدمات الكهرباء) Provides reliable and secure electrical power distribution across Dhofar Governorate, serving residential, commercial, industrial, and governmental customers through an integrated network with substations and voltage reduction stations.
• Water Services (خدمات المياه) Delivers safe and high-quality potable water supply to all wilayats of Dhofar Governorate through an integrated system including collection reservoirs, transmission lines, and distribution networks.
• Wastewater Services (خدمات الصرف الصحي) Provides comprehensive and sustainable wastewater collection and treatment services across multiple wilayats in Dhofar Governorate, with treatment facilities producing reusable processed water for industrial, construction, irrigation, and agricultural use.
• Thabit - Fixed Bill Service (ثابت) A fixed monthly payment service allowing residential customers to pay a consistent amount based on the average of their last 12 months of actual electricity consumption, providing budget predictability across summer and winter seasons.
• Processed Water Sales Treated wastewater sold at competitive government rates to customers for industrial, construction, irrigation, and agricultural purposes, providing a sustainable water reuse solution in Dhofar Governorate.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• Ministry of Agriculture, Fisheries and Water Resources (Oman)coreOthersNama Dhofar Services operates under regulatory oversight and cooperation with Oman's Ministry of Agriculture, Fisheries and Water Resources for water quality monitoring and sector alignment with national water resource strategies. The Ministry's Food Safety and Quality Centre signed a memorandum of cooperation with Nama Water Services for drinking water quality monitoring.
• Oman National Engineering and Investment Company (ONEIC)minorOthersONEIC serves as an agent for Nama Dhofar Services, handling bill collection and customer payments at their office locations throughout Dhofar Governorate. Customers can pay bills at ONEIC offices and via the ONEIC mobile application.
• Oman Investment and Finance Company (OIFC)minorOthersOIFC serves as an agent for Nama Dhofar Services, handling bill collection and customer payments at their office locations. Customers can pay utility bills at OIFC offices and via the OIFC mobile application.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Sharjah Electricity, Water and Gas Authority (SEWA): Sharjah's state-owned integrated utility for electricity, water, and gas. Comparable as a sub-national GCC monopoly utility with similar tariff regulation, customer scale in the hundreds of thousands, and a regional rather than national footprint.
• Qatar General Electricity and Water Corporation (Kahramaa): Qatar's national state-owned utility for electricity and water. Comparable in being a GCC state-owned integrated multi-utility with monopoly status, regulated tariffs, and focus on water security via desalination and reuse.
• Federal Electricity and Water Authority (FEWA): UAE federal authority providing electricity and water to the northern emirates. Comparable as a regional GCC utility serving a defined territory with regulated tariffs and integrated electricity/water services.
• Bahrain Electricity and Water Authority (EWA): Bahrain's state-owned integrated electricity and water utility. Comparable in being a GCC monopoly provider of electricity, water, and wastewater with regulated tariffs and a customer base of similar scale.

Direct peers

• Majan Electricity Company: Omani electricity distribution company (formerly a Nama Group subsidiary pre-2023 restructuring) serving parts of northern Oman. Comparable as an Omani state-affiliated regional electricity distributor with similar tariff structure and customer-segment mix.
• Nama Water Services: Sister company under Nama Group in Oman focused on water services and the Memorandum of Cooperation partner for drinking water quality monitoring. Most directly comparable as a state-owned Nama Group utility with overlapping water/wastewater operations.

Broad incumbents

• Abu Dhabi National Energy Company (TAQA): Abu Dhabi-based integrated power and water utility with generation, transmission, and distribution assets. Comparable as a GCC state-backed multi-utility pursuing water reuse and integrated operations, though broader in scope than Nama Dhofar.
• Dubai Electricity and Water Authority (DEWA): UAE state-owned integrated electricity and water utility serving Dubai. Comparable as a Gulf-region monopoly provider of electricity, water, and wastewater services with similar tariff-regulated model and digital customer channels.
• Saudi Electricity Company: Saudi Arabia's national electricity utility, the largest in the Middle East. Comparable in being a state-influenced GCC electricity distributor with regulated tariffs, large customer base, and ongoing grid and water-related expansion projects.

Emerging players

• ACWA Power: Saudi-listed developer and operator of power generation and desalinated water plants across the Middle East. Comparable as a GCC-based player aligned with the same Oman Vision 2040-style private-investment push into power and water that Nama Group's 2023 restructuring invited.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/nama_dhofar?s=21
• YouTubeyoutube.com/@nama_dhofar
• LinkedInlinkedin.com/company/nama-dhofar-services
• Instagraminstagram.com/nama_dhofar
• Facebookfacebook.com/NamaDhofarServices

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nama Dhofar Services