Person Centered Care Services

What Person Centered Care Services does

Person Centered Care Services (PCCS) is a New York State not-for-profit organization founded in 2001 and headquartered at 150 Granite Avenue, Staten Island, NY. Its core mission is to support people with intellectual and developmental disabilities (IDD) on their search for identity and acceptance through person-centered care. PCCS delivers six core program lines: Day Habilitation Supports, Community Habilitation Services, Residential Supports, Self-Directed Supports (including Self-Directed Services and Fiscal Intermediary services), Employment Supports, and Family Education and Training. The organization currently supports more than 1,000 IDD participants across multiple New York State counties and employs 1,094 people as of March 2026, with 70%+ women and a substantial population of women of color in its workforce.

PCCS's primary revenue stream is fee-for-service reimbursement through New York State Office for People With Developmental Disabilities (OPWDD) waiver programs, covering day habilitation, community habilitation, residential supports, and employment supports. Secondary revenue lines include charitable donations via the Born to Belong campaign, branded merchandise sales through the PCCS Shop, fee-for-service Consultant Services sold to other OPWDD-regulated organizations (strategic planning, policy writing, program auditing, customized training), and the Disability Ally Initiative, which delivers on-site inclusion training to businesses and community organizations. PCCS has no proprietary technology platform, no mobile application, and no disclosed API or AI capabilities — service delivery is fundamentally people-intensive via Direct Support Professionals (DSPs), supported by a structured DSP Career Ladder offering pay increases up to $4/hour and sign-on bonuses up to $300.

The organization distributes services through community-based direct delivery across New York State and through on-site training delivery for the Disability Ally Initiative. Its go-to-market motion is community-led, anchored in 25 years of Staten Island relationships and a broad partnership network including NADSP, NYSRA, OPWDD, SI PPS, AHRC NYC, the American Camp Association, CP Unlimited, and the Staten Island Chamber of Commerce. Leadership is anchored by founder and Executive Director Cris Marchionne (MA) and Deputy Executive Director Alexa Donnelly (LCSW), who herself began her career as a DSP, exemplifying PCCS's internal promotion culture.

Name

Person Centered Care Services

Legal name

Person Centered Care Services

Website

https://pccsny.org

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Person Centered Care Services (PCCS) is a Staten Island, NY nonprofit that delivers OPWDD-funded person-centered support services — including day habilitation, residential, employment, and self-directed supports — to more than 1,000 people with intellectual and developmental disabilities across multiple New York State counties.

Ownership category

akta.pro rank

Headquarters

HQ city

Staten Island

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. OPWDD Waiver Services: Government-funded services through the New York State Office for People With Developmental Disabilities (OPWDD) waiver programs including day habilitation, community habilitation, residential supports, and employment supports
2. Donations and Fundraising: Charitable donations through the Born to Belong campaign supporting children and adults with disabilities
3. Merchandise Sales: Sale of branded merchandise including Born to Belong apparel, mugs, and accessories through the PCCS Shop
4. Consultant Services: Fee-for-service consulting including strategic planning, policy and procedure writing, program auditing, and customized training for other organizations

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Person Centered Care Services (PCCS) is a not-for-profit organization that delivers person-centered supports to people with intellectual and developmental disabilities across New York State. Core offerings include Day Habilitation, Community Habilitation, Residential Supports, Self-Directed Supports (SDS and Fiscal Intermediary services), Employment Supports, and Family Education and Training, supplemented by fee-based Consultant Services and a Disability Ally Initiative training program for businesses and community organizations.

Product overview

Person Centered Care Services (PCCS) is a not-for-profit organization offering a comprehensive suite of disability support services. The core service portfolio includes Day Habilitation Supports, Community Habilitation Services, Residential Supports, Self-Directed Supports (including SDS and Fiscal Intermediary services), Employment Supports, and Family Education and Training. These services are complemented by professional offerings such as Consultant Services (strategic planning, policy writing, program auditing, and customized training) and the Disability Ally Initiative training program. PCCS also operates a workforce development program through its DSP Career Ladder and sells Born to Belong branded merchandise. The organization is regulated by OPWDD and serves individuals across multiple counties from its Staten Island, NY location.

Differentiator

Problem solved

Functional benefit

Products and services

• Day Habilitation Supports Day habilitation services that enhance the lives of people with intellectual and developmental disabilities through structured daytime activities and community engagement. Designed for individuals eligible for OPWDD-funded supports.
• Community Habilitation Services In-home and community-based habilitation services supporting individuals with intellectual and developmental disabilities in their daily lives and community participation. Provided to OPWDD-eligible participants across New York State.
• Residential Supports Residential services providing supported living arrangements for people with intellectual and developmental disabilities in various settings. Offered to individuals and families seeking supported living options funded through OPWDD.
• Self-Directed Supports Self-direction services enabling individuals with intellectual and developmental disabilities to have control over their own services and support arrangements, including Self-Directed Services (SDS) and Fiscal Intermediary (FI) services. Available to OPWDD-eligible individuals who choose to direct their own supports.
• Employment Supports Employment services helping people with intellectual and developmental disabilities find, obtain, and maintain meaningful employment through job coaching, placement, and ongoing support. Aimed at OPWDD-eligible individuals seeking competitive or supported employment.
• Family Education and Training Educational programs and training resources for families of individuals with intellectual and developmental disabilities, including enrollment processes and curriculum through Elevatus training. Targeted at family members supporting an individual with IDD.
• Consultant Services Fee-for-service consulting offered to other organizations including strategic planning assistance, policy and procedure writing, program auditing, and customized training. Services support OPWDD-regulated programs and help organizations develop effective systems and regulatory compliance. Targeted at other human services agencies and OPWDD-regulated providers.
• Disability Ally Initiative A training program that educates businesses, schools, and community organizations on becoming disability allies. The 1-hour customizable training sessions help create inclusive environments and provide tools for supporting people with disabilities. Targeted at corporate, educational, and community organizational buyers.
• Direct Support Professional (DSP) Career Ladder Career development program for Direct Support Professionals that recognizes skills, education, and experience through a structured training ladder. Includes opportunities for pay increases up to $4/hour, sign-on bonuses up to $300, shift differentials, stipends, and education recognition. Designed to recruit and retain DSPs entering the human services field.
• Born to Belong Merchandise Branded merchandise including apparel (t-shirts, ringer shirts, baseball tees) and accessories (mugs, hats) promoting the Born to Belong campaign, made of 100% heavyweight cotton. Available to supporters, donors, and members of the public who wish to support the PCCS mission.

Named customers1 record

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• NADSP (National Alliance for Direct Support Professionals)coreStrategic or Co-development PartnerPCCS is a member of NADSP, which encompasses a national movement to elevate the status of Direct Support Professionals by establishing an interconnected network of DSPs, Frontline Supervisors, self-advocates, family members, and human service organizations.
• OPWDD (Office for People With Developmental Disabilities)coreOthersNew York State regulatory agency that funds and oversees services for people with developmental disabilities. PCCS operates OPWDD-regulated programs including program auditing consultation services.
• CP UnlimitedminorStrategic or Co-development PartnerCollaborates on community events such as the Mix & Mingle summer mixer at Gelaterra, working together to create inclusive social opportunities for people with disabilities.
• NYSRA (New York State Rehabilitation Association)coreStrategic or Co-development PartnerStatewide association of rehabilitation and disability service providers working to advance the field and support members.
• ACA (American Camp Association)minorStrategic or Co-development PartnerPartnership supporting inclusion and accessibility in camp and recreation settings for people with disabilities.
• SI PPS (Staten Island PPS)coreStrategic or Co-development PartnerStaten Island Performing Provider System working on healthcare transformation and community integration.
• AHRC NYCminorStrategic or Co-development PartnerMajor disability services provider in New York City collaborating on shared mission of supporting people with developmental disabilities.
• Staten Island Chamber of CommerceminorChannel Partner/ Reseller/ DistributorBusiness membership organization supporting local businesses and community economic development in Staten Island.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• HeartShare Human Services: HeartShare Human Services provides residential, day, educational, and self-directed programs for people with developmental disabilities in NYC, funded largely through OPWDD. It competes for similar participants and DSP talent in the same metro.
• ADAPT Community Network: ADAPT Community Network (formerly UCP of NYC) operates residential, day, and community-based programs for people with disabilities across NYC. It is a directly comparable OPWDD-funded provider with similar service breadth.
• Wildwood Programs: Wildwood Programs operates OPWDD- and OPWDD-adjacent residential, day, and educational programs for people with IDD in the Capital Region and western NY. It is a comparable non-profit IDD provider operating under similar regulatory and reimbursement structures.
• Birch Family Services: Birch Family Services provides residential, day, educational, and clinical supports for children and adults with developmental disabilities in NYC, primarily OPWDD-funded. It is a direct operational peer with overlapping service lines.
• CP Unlimited: CP Unlimited (formerly Cerebral Palsy Associations of New York State) provides residential, day, employment, and self-directed supports to people with developmental disabilities across NYC. PCCS names CP Unlimited as a partner on community events, confirming direct overlap.
• YAI (Young Adult Institute): YAI is a large NYC-based non-profit providing OPWDD-funded day habilitation, residential, employment, and clinical supports for people with IDD and autism. It is a direct operational peer given overlapping services and funding sources.
• Life's WORC: Life's WORC provides residential, day habilitation, and family support services for people with developmental disabilities in NYC and Long Island. It is a direct peer in the same OPWDD service ecosystem.
• QSAC: QSAC (Quality Services for the Autism Community) provides OPWDD-funded day, residential, and employment supports primarily for individuals with autism across NYC and Long Island. It directly overlaps with PCCS on day habilitation and employment services.
• Services for the UnderServed (S:US): S:US operates OPWDD-funded residential, day, and self-directed programs for people with IDD alongside broader behavioral health and housing services in NYC. It is a comparable multi-service non-profit competing in the same funding environment.
• AHRC NYC: AHRC NYC is one of the largest NYC-based non-profits serving people with intellectual and developmental disabilities, offering day, residential, employment, and self-directed services funded by OPWDD. It is named as a PCCS partner and operates a directly overlapping service portfolio in the same geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/person-centered-care-services
• Xx.com/PCCSny
• Facebookfacebook.com/pccsny

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Person Centered Care Services