Ajman Port

What Ajman Port does

Ajman Port, formally the Department of Ports and Customs - Ajman, is a government entity operating under the Government of Ajman in the United Arab Emirates. Restructured under Emiri Decree No. 15 dated December 6, 2011, the department serves as the sole integrated authority for port operations, customs clearance, and maritime traffic regulation within the Emirate of Ajman. It serves three primary customer segments: commercial importers and exporters requiring customs clearance and trader registration; shipping lines and freight forwarders requiring vessel traffic management and port coordination; and individual traders and personal importers requiring simplified customs procedures. The department operates from Ajman, UAE with 101-250 employees.

The department's product portfolio centers on Customs Services (import/export declarations, HS code classification, tariff assessment at 5% of CIF value with 100% duty on cigarettes, duty exemptions, and customs valuation) and Marine Services (vessel arrival/departure management, refloating and towing operations, maritime traffic control, and sustainable maritime transport support). These are delivered through a unified digital service portal at services.apcd.ae that enables online registration, importer code issuance, document submission, and payment processing via the Ajman Pay gateway. Supporting sub-products include an Open Data Portal publishing operational metrics (TEU, VOR, GCR, TTT), a structured Complaints and Feedback Management System with classified resolution timeframes (1-10 business days), the Future Lab innovation environment, a Happiness Meter customer experience tool, and an HS Code Classification Search Tool. Core technology infrastructure includes government digital services platforms with AI integration, container X-ray scanning equipment meeting Federal Authority for Nuclear Regulation standards, and smart inspection technologies.

The business model is government-regulated and transactional. Revenue is generated through customs duties (5% of CIF value on imported goods), service fees for trader registration, importer code issuance, customs clearance procedures, and maritime services, and HS code classification services. Pricing is standardized and publicly disclosed, with payments processed through the Ajman Pay online portal. The department has no private ownership, no funding rounds, and no external investors, operating entirely as a government department. In June 2026, the department launched the Ajman Port and Customs AI Program comprising 20 innovative initiatives for 2026-2027 implementation, targeting enhanced service quality and operational efficiency. Leadership includes Sheikh Dr. Mohammed bin Abdullah Al Nuaimi as Chairman and Sheikh Sultan bin Mohammed Al Nuaimi as Director General.

Name

Ajman Port

Legal name

Department of Ports and Customs - Ajman (دائرة الميناء والجمارك)

Website

https://apcd.ae

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Short description

Ajman Port is the Emirate of Ajman's government department responsible for port operations, customs clearance, and maritime traffic regulation, serving commercial importers/exporters, shipping lines, freight forwarders, and individual traders through a unified digital service portal and a 5% CIF customs duty revenue model.

Ownership category

akta.pro rank

Product category

Port and Customs Services

NAICS

Port and Harbor Operations (488310), Navigational Services to Shipping (48833)

akta.pro primary industry

Port Call Clearance & Documentation (Arrival/Departure, Customs/Immigration/Health) (TLAHAJAA)

akta.pro secondary industry

Export Customs Clearance (Export Declarations & AES/EEI) (TLACAFAB)

Keywords

• Customs clearance services
• Port operations management
• Maritime vessel traffic
• Trade facilitation services
• Import export declarations

Headquarters

HQ city

Al Ajman

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Customs Duties: Government revenue generated from customs duties on imported goods. Standard rate is 5% of CIF (cost, insurance, freight) value of goods. Cigarettes attract 100% customs duty. Exemptions apply for exports, used personal effects, national factories under industrial exemption, diplomatic/military corps, charities, and Gulf/Arab origin goods with certificate of origin.
2. Service Fees: Fees collected for various government services including trader registration, importer code issuance, customs clearance procedures, and maritime services. Online payment processed through Ajman Pay gateway.
3. HS Code Classification Services: Revenue from HS code search and classification services for goods identification.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Ajman Port is a government department that operates the port of Ajman and provides integrated customs clearance and maritime services. Its core offerings include import/export customs clearance with HS code classification, duty assessment (5% of CIF value, 100% for cigarettes), trader registration and importer code issuance, vessel arrival/departure management, vessel traffic control, and refloating/towing operations. These services are delivered to businesses and individuals via a unified online service portal (services.apcd.ae), with payments processed through Ajman Pay.

Product overview

Ajman Port (Department of Ports and Customs – Ajman) operates as a government department providing an integrated suite of customs, maritime, and digital services for the emirate of Ajman, UAE. The core offerings consist of Customs Services (import/export clearance, tariff classification, HS code lookup, duty assessment, and exemptions) and Marine Services (vessel traffic management, refloating/towing). These are delivered through a unified digital service portal — the Unified Customer Registration and Importer Code system — which serves as the single entry point for all service requests. Supporting the core operations are sub-products including an Open Data Portal (public datasets on container throughput, vessel operations, and trade volumes), a structured Complaints and Feedback Management System, the Future Lab (innovation experimentation space), a Happiness Meter (customer experience survey tool), and an HS Code Classification Search Tool. The department has also launched the 'Ajman Port and Customs AI Program' (June 2026) comprising 20 AI-driven initiatives (2026-2027) to modernize operations. Services are delivered via the apcd.ae website, the services.apcd.ae service portal, and the portal.apcd.gov.ae HS code portal.

Differentiator

Problem solved

Functional benefit

Products and services

• Customs Services Comprehensive customs clearance services including import/export declarations, HS code classification, tariff assessment (5% of CIF value, 100% for cigarettes), duty exemptions, and customs valuation for businesses and individuals, accessible via the unified service portal.
• Marine Services
• Unified Customer Registration and Importer Code Issuance
• Open Data Portal
• Future Lab (Innovation Lab)
• HS Code Classification Search Tool

Quantifiable outcome

• Vessel refloating completed in less than 24 hours
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Ministry of Health and Prevention - Ajman Representative OfficecoreStrategic or Co-development PartnerCooperation agreement for organizing health awareness initiatives. The Ministry's Ajman representative office partnered with the department to deliver health services including medical check-ups, vaccinations, and health consultations to port workers. The partnership supports the department's commitment to employee well-being and quality of life.
• International Charity OrganizationminorStrategic or Co-development PartnerCommunity partnership for Ramadan initiatives including Iftar meal distribution. Department employees participated in distributing 1,800 Iftar meals to fasting individuals at the Ramadan tent in Al Bustan area.
• Al Ihsan Charity Association in AjmanminorStrategic or Co-development PartnerSocial responsibility partnership for Ramadan Aman initiative involving packing Ramadan Iftar meals designated for distribution to drivers.
• Ajman Ramadan Events ProgramminorStrategic or Co-development PartnerPartnership in the Reassuring Prayer Rows initiative as part of community programs during Ramadan.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Mawani (Saudi Ports Authority): Saudi Arabia's national port authority operating commercial ports across the Kingdom. Comparable as a GCC government port and customs authority pursuing digital modernization, but operates in a different national market.
• Kuwait Ports Authority: Government entity managing Shuwaikh Port, Shuaiba Port, and Doha Port in Kuwait. Comparable as a GCC state-owned port and customs operator with similar port call, clearance, and maritime traffic services, serving a different national market.

Broad incumbents

• Federal Authority for Identity, Citizenship, Customs & Port Security (UAE): UAE federal body that sets national customs policy and oversees customs operations across all emirates. Ajman Port operates under this federal customs framework; ICA is the policy/regulator counterpart to Ajman's operational role.
• PSA International (Singapore): One of the world's largest container terminal operators, a government-linked entity that has pioneered port digitalization and AI adoption. Useful comparand for Ajman's AI modernization ambitions and integrated digital service portal strategy.
• DP World: UAE-headquartered global port operator running Jebel Ali (the largest port in the Middle East). Overlaps with Ajman Port on container handling, customs facilitation, and maritime services, but operates at vastly larger scale and broader geographic footprint.
• AD Ports Group: Abu Dhabi operator of Khalifa Port and other UAE maritime assets. Comparable as a UAE government-affiliated port authority delivering integrated port, customs, and maritime services, but with significantly larger throughput and digital investment scale.
• Jebel Ali Free Zone Authority (JAFZA): One of the world's largest free zones adjacent to Jebel Ali Port, providing customs, trade licensing, and logistics services. Comparable in customs facilitation function but far larger in scale and serves a different (free-zone) customer base than Ajman.

Direct peers

• Sharjah Ports Authority: Operates Hamriyah Port and Sharjah Port in the neighboring UAE emirate of Sharjah. Most directly comparable as a UAE emirate-level port and customs authority with mid-scale container operations serving regional trade.
• Ras Al Khaimah Ports (RAK Ports): Northern emirate port authority operating Saqr Port and Al Jazeera Port. Comparable as a smaller UAE emirate-level port and customs administrator targeting bulk and regional cargo segments.
• Fujairah Port Authority: Operates the UAE's only multi-purpose port on the Indian Ocean coast. Comparable as a UAE government port authority with vessel traffic management, customs oversight, and bulk/breakbulk operations competing for similar regional trade.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/ajmanport
• Facebookfacebook.com/AjmanPort
• Instagraminstagram.com/ajmanport

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ajman Port