Social Security Corporation

What Social Security Corporation does

Social Security Corporation (المؤسسة العامة للضمان الاجتماعي) is Jordan's national statutory social insurance organization, established under Social Security Law No. 1 of 2014 (with latest amendments effective April 16, 2023) and headquartered in Amman. It administers mandatory social insurance covering old-age pensions, disability, death benefits, work injury, maternity, and unemployment insurance for the Jordanian workforce and foreign workers employed in Jordan, with voluntary subscription available for self-employed and expatriate Jordanians. The organization operates an integrated omnichannel service platform comprising a web-based E-Services Portal (eservices.ssc.gov.jo), native iOS and Android mobile applications, an 18-branch physical network across all Jordanian governorates, a national call center (117117), and IBAN-based electronic payment rails integrated with Jordanian and Gulf banks (Arab Bank, National Bank of Kuwait, Arab Jordan Investment Bank, Housing Bank for Trade and Finance).

The underlying technology is a conventional e-government transactional platform handling enrollment, contribution collection, pension calculation, claims processing (including a dedicated work-injury portal at service1.ssc.gov.jo), and benefit disbursement, with no disclosed AI/ML capability. SSC operates an investment arm — the Social Security Investment Fund (SSIF) — that manages social security reserves and generates investment returns.

SSC's revenue model is statutory rather than commercial: mandatory employer and employee contributions calculated as percentages of covered wages (capped at 3,733 JOD/month for 2026) fund pension, unemployment, maternity, and work-injury benefits on a recurring monthly cycle, supplemented by returns on reserves managed by SSIF. The entity is government-owned and operates under a Board of Directors with no private capital structure, no IPO, and no external funding rounds. Customer segments include employed individuals (insured), employers (compliance contributors), retirees/pensioners, voluntary subscribers, and foreign workers; there is no named enterprise customer base because participation is universal by law. The 2024-2026 Strategic Plan and the July 2026 launch of the فرصتك (Forstek) job-matching platform indicate active expansion of both digital service surface and labor-market intermediation scope.

Name

Social Security Corporation

Legal name

General Organization for Social Security (المؤسسة العامة للضمان الاجتماعي)

Website

https://ssc.gov.jo

Company type

Public

Founded year

1978

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Social Security Corporation is Jordan's national statutory social insurance organization, administering mandatory pension, unemployment, maternity, work-injury, disability, and death benefits to the Jordanian workforce and foreign workers through an e-services portal, mobile apps, 18 branches, and IBAN-based payment rails.

Ownership category

akta.pro rank

Product category

Public Social Insurance / Government Pension Administration

NAICS

Insurance and Employee Benefit Funds (5251), Health and Welfare Funds (525120), Pension Funds (525110), Social Assistance (624)

SIC

Services-Social Services (8300), Life Insurance (6311), Accident & Health Insurance (6321)

akta.pro primary industry

Income Support & Cash Assistance Programs (BPAIAKAE)

akta.pro secondary industry

Family & Child Benefits Administration (Child Allowance, Parental Leave) (BPAIAKAD)

Keywords

• Social insurance administration
• Retirement pension services
• Unemployment insurance benefits
• Work injury compensation
• Maternity insurance coverage

Headquarters

HQ city

Amman

HQ country

Jordan

HQ region

Middle East

Offices18 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Social Security Contributions: Mandatory contributions from employees and employers based on percentages of wages/salaries as established by the Social Security Law. Contributions fund pension, unemployment, maternity, and work injury insurance programs.
2. Investment Returns: Returns on investment of social security reserves held by the corporation through the Social Security Investment Fund (ssif.gov.jo).

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

The Social Security Corporation administers Jordan's mandatory statutory social insurance scheme, providing old-age, disability, and survivor pensions; unemployment insurance; maternity benefits; and work injury compensation to insured workers and their employers. Services are delivered through a digital self-service platform (eservices.ssc.gov.jo), mobile applications, partner-bank payment rails, and a national branch and call-center network, with reserve funds managed by the Social Security Investment Fund.

Product overview

The Social Security Corporation (SSC) operates a unified e-government platform offering social insurance services through a web portal, mobile applications, and dedicated service modules. The core offering consists of electronic services for pension/retirement, unemployment insurance, maternity insurance, work injury coverage, and single payments. Additional modules include the فرصتك (Forstek) employment platform, electronic payment services, and retiree loan facilities. The platform serves both individuals (insured workers and retirees) and businesses (employers), providing comprehensive coverage for old-age, disability, death, work injury, maternity, and unemployment risks as mandated by Jordanian Social Security Law.

Differentiator

Problem solved

Functional benefit

Brands

• فرصتك (Forasatak): Electronic platform for job seekers and employers to connect

Products and services

• Electronic Services Portal (eservices.ssc.gov.jo) Comprehensive online portal giving individuals and businesses access to social security services including retirement applications, unemployment benefits, maternity insurance, work injury claims, corporate registration, single payments, and contribution management.
• Social Security Mobile Application (iOS/Android) Official mobile application on iOS and Android that lets insured individuals and retirees access their social security accounts, view contributions, file requests, and manage services on mobile devices.
• Forstek (فرصتك) Job-Matching Platform Electronic platform designed to connect Jordanian employers with job seekers, supporting the employment services ecosystem as a sub-brand of the Social Security Corporation.
• Old-Age / Retirement Pension Insurance Statutory old-age pension and early retirement insurance service that calculates and disburses monthly pension entitlements to insured individuals based on contribution history and statutory rules.
• Unemployment Insurance Statutory unemployment insurance service that processes unemployment claims and pays compensation to insured individuals who lose their jobs, with statutory benefit ceilings.
• Maternity Insurance Statutory maternity benefit service covering maternity leave compensation for insured female workers in the private sector.
• Work Injury Insurance Statutory work injury insurance service covering occupational accidents and illnesses, including immediate medical treatment, medical committee evaluations, and compensation.
• Electronic Contribution Payment Services Electronic payment services that allow employers and insured individuals to pay social security contributions through partner banks and credit cards, with IBAN-based disbursement to beneficiaries.
• Single Payment (Damaan Waraqa) Service One-time lump-sum payment service for insured individuals who complete or exceed the legal age during their covered service period and do not qualify for an ongoing pension.
• Retiree Loan Service Personal loan facilities made available to Social Security Corporation pensioners through approved partner banks and financial institutions.

Quantifiable outcome

• Comprehensive social insurance coverage combining pension, unemployment, maternity, and work injury benefits in one statutory system

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Arab BankcoreChannel Partner/ Reseller/ DistributorPrimary banking partner for social security payments and collections. Arab Bank (Oman branch) serves as the main account holder for wire transfers. The bank facilitates contribution payments and pension disbursements for insured individuals and retirees.
• National Bank of Kuwait (NBK)coreChannel Partner/ Reseller/ DistributorBanking partner enabling contribution payments for Jordanian expatriates in Kuwait. Facilitates payment transfers for workers remitting contributions from Kuwait.
• Arab Bank of OmancoreChannel Partner/ Reseller/ DistributorBanking partner for Jordanian expatriates in Oman. Enables contribution payments and fund transfers from Oman-based workers.
• Arab Jordan Investment Bank (Qatar)coreChannel Partner/ Reseller/ DistributorBanking partner for Jordanian expatriates in Qatar. Located at Qatar with contact details for facilitating payment services.
• Housing Bank for Trade and Finance (Bahrain)coreChannel Partner/ Reseller/ DistributorBanking partner for Jordanian expatriates in Bahrain. Account number provided for payment transfers from Bahrain.
• Association of Banks (Jordan)coreChannel Partner/ Reseller/ DistributorCoordinates with banks across Jordan to facilitate installment payment plans for indebted establishments, particularly in the tourism sector support initiative.
• Social Security Investment Fund (SSIF)coreOthersInvestment arm of Social Security Corporation responsible for managing and investing social security reserves. Located at ssif.gov.jo.
• Ministry of Labor (Jordan)coreOthersGovernment ministry regulating labor matters and coordinating with social security for worker coverage and compliance.
• International Social Security Association (ISSA)minorStrategic or Co-development PartnerGlobal association of social security institutions. SSC participates as a member, sharing best practices and knowledge with international counterparts.
• International Labor Organization (ILO)minorStrategic or Co-development PartnerUN agency focused on labor standards. Collaborates with SSC on social security policy development and compliance with international labor standards.
• Arab Labor OrganizationminorStrategic or Co-development PartnerArab league organization addressing labor issues. Coordinates on social security matters affecting Arab workers across the region.
• Central Bank of JordancoreOthersCoordinates financial policies including zero-interest tax extensions and seizure suspension procedures for tourism sector support initiatives.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Others

• International Social Security Association (ISSA): International umbrella organization for social security institutions of which SSC is a member. Comparable as the institutional reference body connecting national social security systems worldwide, including Jordan's SSC.

Broad incumbents

• Social Security Administration (SSA) - United States: The U.S. federal social security program administering retirement, disability, and survivor benefits at national scale. Comparable as a statutory social insurance monopoly, though operating in a vastly larger and more diversified economy.

Direct peers

• Caisse Nationale de Sécurité Sociale (CNSS) - Morocco: Morocco's national social security fund providing mandatory pension, disability, death, and work-injury coverage. Directly comparable in scale, mandate, and multi-branch operating model across MENA region.
• Central Provident Fund (CPF) - Singapore: Singapore's mandatory social security savings scheme, widely regarded as a leading example of integrated pension, housing, and healthcare financing. Comparable in statutory monopoly model and digital service maturity.
• Public Institution for Social Security - Kuwait: Kuwait's national social security institution administering mandatory pension and social insurance for Kuwaiti and expatriate workers. Comparable in mandate (retirement, disability, death benefits) and in managing investment of reserves.
• National Pension System (NPS) - India: India's contributory pension scheme for the organized sector, with comparable mandatory enrollment and tiered benefit structure. Relevant peer for digital scale and AUM growth patterns across emerging markets.
• General Organization for Social Insurance (GOSI) - Bahrain: Bahrain's national social insurance body, similar in structure to Jordan's SSC, providing mandatory coverage for private-sector employees including pensions, work injuries, and unemployment. Operates in a comparable GCC regulatory environment.
• Caisse Nationale des Retraites (CNR) - Algeria: Algeria's national retirement fund administering old-age, disability, and survivor pensions under a statutory monopoly. Comparable in regional context and in being a state-mandated pension provider for a sizable workforce.
• General Organization for Social Insurance (GOSI) - Saudi Arabia: Saudi Arabia's national social insurance organization providing mandatory coverage for private-sector employees, including pension, occupational hazards, and unemployment insurance. Operates under the same statutory-monopoly model as Jordan's SSC across a larger workforce base.
• Government of Sharjah Social Services Office: UAE government entity administering social security benefits and pensions for public-sector workers. Functionally similar as a mandatory government social insurance scheme within a Gulf state economy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SSC_Jordan
• YouTubeyoutube.com/channel/UCmzVv-X8RmLUYujy9pf1HsA
• Facebookfacebook.com/JordanSSC
• Instagraminstagram.com/ssc_jordan

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Social Security Corporation