What Arab Bank does

Arab Bank PLC is a publicly listed Jordanian universal bank (Amman Stock Exchange ticker: ARB) founded in 1930 and headquartered in Amman. It operates one of the largest Arab banking networks globally with 600+ branches across 16 countries spanning the Middle East, North Africa, Europe, Asia, and Oceania, supported by wholly-owned subsidiaries including Europe Arab Bank plc, Arab Bank Australia Limited, Islamic International Arab Bank plc, Arab Tunisian Bank, Oman Arab Bank, Arab Bank Iraq, Arab Bank Syria, and Arab Bank (Switzerland) Limited. As of Q1-Q3 2024, the bank held $70.5 billion in total assets (+6% YoY), $38.3 billion in loans (+8% YoY), $51.9 billion in deposits (+7% YoY), and $11.9 billion in equity, with a 17.7% capital adequacy ratio and 73.9% loan-to-deposit ratio. Net income reached $748.6 million for the first nine months of 2024, up 19% year-over-year.

The bank operates four core business segments — Consumer Banking, Corporate & Institutional Banking, Wealth Management, and Fintech — through a horizontal segmentation strategy. Its technology platform comprises the Arabi Mobile app, Arabi Online (internet banking), ArabiConnect (corporate banking), Arabi MobiCash (mobile wallet), and the Reflect digital-only banking app. Its fintech subsidiary ACABES (established 2021) operates the Omnify Banking-as-a-Service API platform launched in October 2024. Innovation infrastructure includes the AB Xelerate accelerator/venture unit, AB iHub co-creation space, and AB Ventures CVC, which have invested in or partnered with Stream, Ubyx, Fuze, and Menaitech. Revenue is generated primarily through net interest income on its $38.3B loan book, fee and commission income (account services, wire transfers, FX, trade finance, credit cards), treasury operations (FX trading, money markets), and emerging digital/API-based revenue from Omnify BaaS.

The bank's go-to-market combines physical branch distribution with digital self-service channels, supported by event-driven B2B relationship building (MENA ICT Forum, EU-Jordan Business Forum, AACO AGM) and a 24/7 customer care center. Strategic priorities evidenced in 2024-2026 include digital transformation (Sanad national digital ID integration, Digital Collection Management, Reflect instant loans, e-Tawfeer Plus daily-interest savings), embedded finance via Omnify, ESG-linked products (Sustainable AT1 issuance in 2023, first Sustainable Finance Allocation and Impact Report in 2024), and exploration of digital assets and stablecoins through AB Xelerate investments in Ubyx and a partnership with Fuze. The bank has been recognized for nine consecutive years as "Best Bank in the Middle East" by Global Finance Magazine and was named Bank of the Year 2024 in the Middle East by The Banker Magazine (Financial Times).

Name

Arab Bank

Legal name

Arab Bank PLC

Website

https://arabbank.com

Company type

Public

Founded year

1930

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Amman

HQ country

Jordan

HQ region

Middle East

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Net Interest Income: Interest income from lending activities including corporate finance, consumer loans, mortgages, and trade finance offset by interest paid on deposits
2. Fee and Commission Income: Fees from account services, wire transfers, foreign exchange transactions, trade finance services, and credit card operations
3. Digital Banking Services: Revenue from digital banking platforms, API services, and embedded finance solutions through Omnify BaaS platform
4. Trade Finance: Services for corporate and institutional clients including letters of credit, guarantees, and documentary credits
5. Treasury Operations: Foreign exchange trading, money market operations, and investment securities

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels5 records

Core offering

Arab Bank provides consumer, corporate, and institutional banking services spanning deposits, lending, trade finance, treasury, wealth management, and credit cards, delivered through a 600+ branch network across 16 countries and digital platforms including Arabi Mobile, Arabi Online, ArabiConnect, and the Omnify Banking-as-a-Service API. It also operates specialized programs for youth (Shabab), children (Junior), premium customers (Premium, Elite), and cross-border banking, and runs an innovation arm (ACABES, AB Xelerate, AB Ventures) supporting fintech partnerships.

Product overview

Arab Bank offers a comprehensive digital banking platform spanning consumer, corporate, and fintech services. The core digital banking infrastructure includes Arabi Mobile (mobile banking app), Arabi Online (internet banking), ArabiConnect (corporate banking platform), and Arabi MobiCash (mobile wallet). The bank's fintech subsidiary ACABES operates Omnify, a Banking-as-a-Service API platform enabling partners to embed financial products. Consumer programs include Elite and Premium (premium banking), Junior (children's savings with BandPay bracelet), Shabab (youth banking), Extra (salary accounts), and Cross Border (regional services). The bank also operates innovation programs through AB Xelerate (accelerator/VC), AB iHub (co-creation space), and AB Ventures. Digital-only offerings include Reflect app (instant account opening, loans, credit cards) and e-Tawfeer Plus digital savings.

Differentiator

Problem solved

Functional benefit

Brands

• Arabi Mobile: Mobile banking application for customers to conduct banking transactions digitally
• Arabi Online
• AB Xelerate
• AB iHub
• AB Ventures
• ACABES
• Omnify
• Reflect
• Elite
• Premium
• Shabab
• Junior
• Extra
• Together
• ArabiConnect
• Arabi MobiCash
• Hala Arabi

Products and services

• Arabi Mobile Mobile banking application enabling customers to conduct banking transactions around the clock from smartphones and tablets. Features include account management, bill payments, fund transfers, and integration with Sanad digital ID verification. Available to consumer and SME customers.
• Arabi Online Internet banking service providing secure account access and management, balance inquiries, fund transfers, bill payments, and account statement viewing from any location. Targets individual and SME customers.
• ArabiConnect Corporate online banking platform offering comprehensive digital banking solutions including account management, local and cross-border reporting, cash and liquidity management, and the Digital Collection Management service. Targets corporate and institutional clients.
• Omnify (Banking-as-a-Service API Platform) Banking-as-a-Service API platform launched by ACABES enabling partner companies to offer embedded financial products by consuming banking APIs. Covers digital onboarding and ID verification, wallets, virtual IBAN, debit and prepaid card services, virtual cards, and payments. Targets fintech and technology partners.
• Reflect Digital Banking App Digital mobile banking application offering instant account opening, credit card issuance, instant loans (300-6,000 JD), e-wallet functionality, and lifestyle features including cashback rewards and buy-now-pay-later options. Targets digitally active consumers.
• Arabi MobiCash Mobile payment application allowing customers to conduct transactions at over 4,200 merchants and service providers using smartphones without physical cards, offering exclusive discounts and doubled reward points.
• e-Tawfeer Plus Digital Savings Account Digital savings account offering daily interest on available balances and Arabi Points rewards for deposited amounts. First of its kind in Jordan offering daily interest on digital savings.
• AB Xelerate Arab Bank's fintech-focused corporate accelerator and venture capital unit investing in early-stage fintech companies and exploring digital asset collaborations.
• AB iHub Multi-purpose co-creation space encouraging open innovation and collaboration in financial technology development.
• AB Ventures Venture Capital and Digital Innovation unit that forms a key pillar in Arab Bank's Digital Innovation Strategy.
• ACABES (Financial Technology Subsidiary) Arab Bank's financial technology subsidiary established in 2021 providing fintech services across sectors and launching platforms like Omnify Banking-as-a-Service.
• Elite Banking Program Highly personalized banking service for valued customers offering Financial Security, Network Access, Investment Services, and Lifestyle Benefits with strong relationship management. Targets high-net-worth individuals.
• Premium Banking Program Program designed for a unique customer segment offering personalized banking experience through a complete bundle of value-added services. Available across MENA markets.
• Junior Banking Program Savings program for children and teens up to 17 years old offering savings accounts with interest, Visa debit card with no monthly fees, smart payment bracelet BandPay, and automatic savings features including Instant Saver and monthly cash prizes.
• Shabab Banking Program Banking program for youth aged 18-25 featuring Shabab Visa Electron debit card with no monthly fees, free internet shopping card, free Arabi Online and Hala Arabi phone banking, and free SMS alerts.
• Extra Salary Account Program Salary account program offering no minimum balance requirement fees, Visa Electron debit card, remittance services, salary advance options, free fund transfers between Arab Bank accounts, and free Arabi Online and Arabi Mobile access.
• Cross-Border Banking Service Cross-border banking services enabling customers to conduct banking transactions in Jordan, Palestine, Lebanon, UAE, Bahrain, and Qatar including cross-border account opening, cash access, fund transfers, and non-resident mortgage loans.
• Digital Collection Management Corporate banking service via ArabiConnect platform enabling customers to create and personalize online accounts for payment tracking, automatic receivables transfer, multi-currency acceptance, and advanced reporting. Targets corporate clients.
• Sanad Digital ID Verification National digital ID verification service integration enabling customer verification and authentication for online banking transactions through the Arabi Mobile app. Integrated with Jordan's official national digital government system.

Quantifiable outcome

• Net income grew 19% to $748.6 million in first nine months of 2024
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• FuzecoreStrategic or Co-development Partner · 16 March 2026AB Xelerate (Arab Bank's fintech accelerator) and Fuze signed MoU to explore collaboration on digital asset products and services in Jordan. Partnership aims to support Jordan's Economic Modernisation Vision by leveraging Fuze's Digital Assets-as-a-Service infrastructure alongside Arab Bank's banking expertise.
• Ubyx Inc.coreStrategic or Co-development Partner · 19 February 2026AB Xelerate made strategic investment in Ubyx Inc., provider of clearing and acceptance infrastructure for tokenized deposits and regulated stablecoins. Investment targets growing cross-border digital money market enabling regulated financial institutions to issue, accept, and redeem digital money across blockchain networks.
• Royal JordaniancoreStrategic or Co-development Partner · 13 December 2024Arab Bank launched digital flight booking service via Arabi Mobile app in collaboration with Royal Jordanian, allowing customers to book flights with 5% discount. Partnership offers seamless travel planning and booking experience within the banking app.
• Al Hussein Technical UniversitycoreStrategic or Co-development Partner · 1 December 2024ACABES (Arab Bank's fintech subsidiary) and HTU signed MoU for academic cooperation providing apprenticeship opportunities, training programs, conferences, and job opportunities for graduates. Part of Arab Bank's commitment to investing in young talent.
• MenaitechminorStrategic or Co-development Partner · 27 November 2024Omnify (Banking-as-a-Service platform by ACABES) signed MoU with Menaitech to provide comprehensive BaaS solutions enabling Menaitech to integrate banking and financial services into its HR technology offerings.
• INJAZminorGTM or Marketing Partner · 6 October 2024Arab Bank collaborated with INJAZ to launch financial entrepreneurship training program for university students, aiming to train over 600 students on entrepreneurial skills including business plans, financing, and market validation.
• VisacoreGTM or Marketing Partner · 3 July 2024Joint Winner Every Hour promotional campaign offering customers chance to win instant cashback on Visa card transactions. Campaign ran until December 2024 promoting digital payment adoption.
• Careem JordancoreStrategic or Co-development Partner · 19 May 2024Arab Bank signed agreement with Careem to streamline earnings payouts for ride-hailing and delivery Captains in Jordan, enabling access to earnings in under 5 minutes instead of up to 48 hours. Partnership addresses financial flexibility needs of gig economy workers.
• Queen Rania FoundationcoreGTM or Marketing Partner · 22 January 2024Arab Bank renewed strategic partnership supporting QRF's education and development projects including early childhood education, school infrastructure, orphan support, child protection, and health awareness programs.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Jordan Islamic Bank: Largest Islamic bank in Jordan, directly comparable to Arab Bank's wholly-owned Islamic International Arab Bank plc subsidiary. Competes for the same Shariah-compliant consumer and corporate banking wallet in the Jordanian market.
• National Bank of Kuwait: One of the largest conventional commercial banks in the MENA region with a similar mix of consumer, corporate, and wealth management services. Directly comparable in scale, cross-border presence, and corporate banking expertise, and notably the prior employer of Arab Bank's CEO Randa Sadik.
• Bank of Jordan: Headquartered in Amman and one of Arab Bank's principal domestic competitors. Offers the same consumer and corporate banking services to the Jordanian market, including retail lending, trade finance, and digital banking.
• Mashreq Bank: UAE-headquartered bank with strong consumer, corporate, and digital banking franchises across MENA. Comparable in cross-border trade finance and a direct competitor for institutional and corporate clients across the GCC.
• Arab National Bank: Saudi Arabian commercial bank in which Arab Bank holds a minority stake. Directly comparable in consumer/corporate banking focus and is a historical commercial partner within the Arab Bank Group's affiliate structure.

Broad incumbents

• Kuwait Finance House: Largest Islamic bank in Kuwait with growing MENA and international footprint. Comparable in operating geographies and increasingly competes with Arab Bank's Islamic banking subsidiary in cross-border Islamic finance.
• Qatar National Bank: Largest bank in MENA by assets with extensive regional and international branch network. Operates a similar consumer and institutional banking model across the same GCC and Levant geographies Arab Bank targets.
• Emirates NBD: Major UAE-headquartered banking group with diversified consumer, corporate, and Islamic banking franchises across MENA. Comparable regional incumbent with broader product portfolio and larger asset base, competing directly in cross-border and trade finance.

Regional players

• Bank Audi: Major Lebanese banking group with presence across MENA. Comparable in retail and corporate banking orientation and historical strength in trade and correspondent banking across Levant markets where Arab Bank operates.
• Bank of Palestine: Palestinian commercial bank with growing presence in digital and corporate banking. Operates in overlapping markets with Arab Bank's Palestinian franchise and competes directly for retail and SME banking share.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/arabbankgroup
• Facebookfacebook.com/ArabBankGroup
• Instagraminstagram.com/arabbankgroup
• LinkedInlinkedin.com/company/arab-bank

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments17 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arab Bank