City of Ann Arbor

What City of Ann Arbor does

The City of Ann Arbor is a municipal government entity founded in 1824 and incorporated in 1851, serving approximately 127,885 water customers and the broader population within its 28.6 square mile jurisdiction in Washtenaw County, Michigan - the seventh largest city in the state. The city delivers essential municipal services including drinking water supply (via a consolidated Ann Arbor Water utility operating across 25,633 service lines), wastewater treatment, stormwater and floodplain management, street maintenance across 200 miles of residential and 100 miles of major roads, solid waste collection, parking enforcement, public safety through police and fire departments, parks and recreation, permitting and licensing, and election administration. The mayor (Christopher Taylor, serving since 2014) and 10-member City Council govern the entity.

The city operates a modern digital infrastructure stack anchored by the a2gov.org portal, the A2 Fix It service request app (powered by SeeClickFix), the Engage Ann Arbor public engagement platform (Social Pinpoint), the A2OpenBook financial transparency dashboard, an interactive GIS-based Water Service Line Material Dashboard, and the Everbridge-powered emergency alert system. Service delivery is structured through eight internal divisions including Ann Arbor Water, Water Resource Recovery Facility, Stormwater Division, Public Works, Engineering, Fire Department, Police Department, and the City Clerk's Office. Revenue is generated primarily through property taxes, usage-based water and sewer billing, parking violations and permits, construction and business permit fees, and intergovernmental grants; user fees include a 2.85% credit/debit card transaction fee on Invoice Cloud payments.

Distribution is direct-to-consumer across in-person (City Hall at 301 E. Huron St., W.R. Wheeler Service Center at 4251 Stone School Road), phone (centralized 734.794.6320 customer service), web (a2gov.org), and mobile (A2 Fix It) channels. The city's go-to-market is geographically bounded by municipal boundaries, with strategic partnerships with the University of Michigan, Michigan Technological University, Jacobs, AECOM, Michels Construction, and the Huron River Watershed Council extending research, consulting, and operational capacity beyond direct staffing. Notable recent initiatives include the voter-approved Sustainable Energy Utility (SEU) for clean energy, the $13 million Barton Dam Embankment Remediation project, and a planned network of 50 public EV charging stations.

Name

City of Ann Arbor

Legal name

City of Ann Arbor

Website

https://a2gov.org

Company type

Private

Founded year

1824

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The City of Ann Arbor is a municipal government serving approximately 127,885 water customers and residents within its 28.6 square mile jurisdiction, delivering water utilities, public works, public safety, permitting, parking, and parks services. It operates digital platforms including A2 Fix It and Engage Ann Arbor, funded primarily through property taxes and utility fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132), Sewage Treatment Facilities (221320), Administration of Environmental Quality Programs (9241), Utilities (221)

SIC

Water Supply (4941), Electric, Gas & Sanitary Services (4900), Sanitary Services (4950), Refuse Systems (4953), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Water Supply & Wastewater Utilities Administration (BPAIACAG), Local Transportation, Parking & Mobility Administration (BPAIACAM), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Stormwater Management & MS4 Compliance Services (BPALAMAL)

Keywords

• Municipal water utility
• Public works services
• Wastewater treatment
• Stormwater management
• City administration services

Headquarters

HQ city

Ann Arbor

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Tax Revenue: Annual property tax collections from residential and commercial properties within city limits, with summer and winter tax payment options available through ACH or credit card via Invoice Cloud.
2. Water and Sewer Utility Billing: Charges for water service, sewer service, and stormwater management based on consumption and property characteristics. Payments accepted online, by phone, or in person.
3. Parking Violations and Permits: Revenue from parking tickets, parking permits, and metered parking throughout the city's parking system.
4. Permits and Licenses: Fees collected for construction permits, business licenses, rental housing registration, alarm permits, and various other municipal permits and licenses.
5. Procurement Card Transaction Fees: Revenue from credit card transaction fees on municipal purchases, including 2.85% fee on credit/debit card tax payments.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

The City of Ann Arbor provides municipal government services to approximately 127,885 residents and businesses within its 28.6-square-mile jurisdiction, including drinking water treatment and distribution, wastewater recovery, stormwater and floodplain management, street and bridge maintenance, solid waste collection, public safety (police and fire), parks and recreation, permitting and licensing, elections administration, and treasury services. These services are delivered through in-person city hall offices, the a2gov.org web portal, a customer service phone center, the A2 Fix It mobile app, and direct utility infrastructure, with digital platforms layered for transparency, engagement, and emergency communication.

Product overview

The City of Ann Arbor provides a portfolio of e-government and municipal services delivered through a unified government website and specialized platforms. The core offering includes traditional civic services (water utilities, public works, public safety, parks and recreation) enhanced with digital services such as A2 Fix It for issue reporting, Engage Ann Arbor for public participation, an Open Data Portal for transparency, and A2 OpenBook for financial reporting. The city also operates a Sustainable Energy Utility (SEU) as a first-in-the-nation clean energy initiative, and provides emergency alert systems through Everbridge. These services are supplemented by integrated third-party platforms including SeeClickFix for service requests, Invoice Cloud for tax payments, and AquaHawk for water usage tracking.

Differentiator

Problem solved

Functional benefit

Products and services

• A2 Fix It Online and mobile service request system powered by SeeClickFix that allows Ann Arbor community members to report non-emergency issues such as potholes, broken streetlights, sidewalk problems, and stormwater issues. Targeted at city residents.
• Ann Arbor Water Consolidated water utility combining water treatment, distribution, and customer billing services. Provides drinking water to 127,885 customers through 25,633 service lines within a 28.6-square-mile jurisdiction. Serves residential and commercial properties.
• Engage Ann Arbor Online public engagement platform that enables community participation in city projects, planning decisions, and civic consultation processes. Targeted at residents and stakeholders.
• Online Tax Payment System Online property tax payment system integrated with Invoice Cloud, supporting e-check (ACH) and credit/debit card payments for summer (July 1) and winter (December 1) tax bills. ACH payments have no fees; credit/debit card transactions incur a 2.85% Invoice Cloud transaction fee. Targeted at property owners.
• A2 OpenBook Financial reporting dashboard providing public access to city expenses, revenues, vendor payments, and fund information organized by service area and fund type, including P-Card transaction data. Targeted at residents, journalists, and watchdog groups.
• Open Data Portal City's open data portal providing public access to city data, expenditures, financial information, and various municipal datasets for transparency and research use.
• A2 Emergency Alerts Emergency notification system powered by Everbridge (via Washtenaw County) that delivers alerts via phone, email, and text to residents about emergencies, weather events, and critical city notifications. Supported by 22 outdoor warning sirens citywide.
• Water Service Line Material Dashboard Interactive GIS-based map showing water service line materials for both public (city water main) and private (home connection) sides, enabling residents to verify the composition of their service line as part of the Michigan Lead and Copper Rule compliance program.
• Parking Services City-operated parking system providing metered parking, parking permits, and parking violation enforcement throughout Ann Arbor. Payments accepted online through Invoice Cloud. Targeted at residents, commuters, and visitors.
• Wastewater and Stormwater Management City-operated Water Resource Recovery Facility for wastewater treatment, combined with the Stormwater Division for floodplain management and stormwater infrastructure. Services charged based on usage and property characteristics. Targeted at all properties within city limits.
• Permits, Licenses, and Rental Housing Registration Municipal permitting and licensing services including construction permits, business licenses, rental housing registration, alarm permits, and other permits administered through the STREAM self-service portal. Targeted at property owners, businesses, contractors, and landlords.
• Parks and Recreation City-operated parks system offering recreational facilities, classes, camps, scholarships, and volunteer opportunities. Natural area preservation programs and public park amenities are included. Targeted at city residents and visitors.
• Elections Administration City Clerk's Office administered elections services including voter registration, absentee voting, ballot requests, and election inspector recruitment. Recognized nationally for contingency planning. Targeted at Ann Arbor residents and voters.
• Sustainable Energy Utility (SEU) City-created clean energy agency that installs and maintains city-owned solar panels and battery backup systems for opt-in residents and businesses, accelerating renewable energy transition and lowering energy costs. Targeted at Ann Arbor residents and businesses.

Quantifiable outcome

• 96% of 25,633 total service lines verified for material composition
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core, flagship and minor.

• Michigan Department of Environment, Great Lakes, and Energy (EGLE)coreStrategic or Co-development PartnerEGLE partners with Ann Arbor on multiple environmental initiatives including the Scrap Tire Program ($1.16M grant for rubber-modified asphalt research), drinking water regulation oversight, FERC compliance for Barton Dam, and stormwater/wastewater permits. The city works closely with EGLE through the Water Treatment Plant Facility Plan process reviewing pilot plant performance data.
• Michigan Technological UniversityflagshipStrategic or Co-development PartnerMichigan Tech received $1.16 million in market development grants for rubber-modified asphalt research conducted in partnership with the cities of Detroit and Ann Arbor, Kent County Road Commission, and General Motors Proving Grounds. This research aims to utilize scrap tires in road construction.
• Jacobs and AECOMcoreImplementation/ SI/ Consulting PartnerJacobs and AECOM provide expert consulting support for Ann Arbor Water's research efforts on drinking water quality, treatment process optimization, and emerging contaminant studies. The teams work alongside city staff and University of Michigan collaborators.
• Michels ConstructioncoreImplementation/ SI/ Consulting PartnerMichels Construction is the primary contractor carrying out the $13 million Barton Dam Right Embankment project (March 2025 - June 2027), with engineering support from NTH and Geosyntec, funded by $2 million from the American Rescue Plan Act.
• Kent County Road CommissionminorStrategic or Co-development PartnerPartner in the rubber-modified asphalt research initiative alongside Michigan Technological University, General Motors Proving Grounds, and the cities of Detroit and Ann Arbor.
• General Motors Proving GroundsminorStrategic or Co-development PartnerPartner in rubber-modified asphalt research alongside Michigan Technological University, Kent County Road Commission, and cities of Detroit and Ann Arbor, contributing to sustainable road materials development.
• University of MichiganflagshipStrategic or Co-development PartnerUniversity of Michigan faculty, staff, and students collaborate with Ann Arbor Water on drinking water research, treatment optimization, and emerging contaminant studies. This academic partnership brings research expertise to bear on city water quality challenges.
• Washtenaw County Environmental Health DepartmentcoreStrategic or Co-development PartnerRepresented on Ann Arbor's Water System Advisory Council (WSAC) alongside residents and other stakeholders, providing county-level public health expertise for water quality advisory matters.
• Huron River Watershed CouncilcoreStrategic or Co-development PartnerHuron River Watershed Council Director Daniel Brown serves on the Water System Advisory Council, contributing watershed protection expertise to Ann Arbor's drinking water source protection efforts.

Scale indicators11 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• City of Boulder, Colorado: Mid-size college town (University of Colorado) with strong sustainability programs and a municipally owned utility footprint. Directly comparable to Ann Arbor on city-owned water utility operations, climate/sustainability commitments, and university-town demographics of ~105K residents.
• City of Cambridge, Massachusetts: University-anchored municipality (~120K residents) with a city-owned water system and a strong research-partnership model with MIT/Harvard that mirrors Ann Arbor's University of Michigan drinking-water research collaboration.
• City of Fort Collins, Colorado: Mid-size (~170K) Colorado college town (Colorado State University) with municipally owned utilities and progressive climate/energy programs — comparable scale, governance structure, and clean-energy ambitions to Ann Arbor's SEU.
• City of Madison, Wisconsin: Mid-size university-driven city (University of Wisconsin) with municipal water utility, sustainability leadership, and a major research university partnership model closely parallel to Ann Arbor's U-M collaboration.
• City of Champaign, Illinois: Small university town (University of Illinois) of comparable scale to Ann Arbor with municipal water and public works services — useful as a size-and-demographic peer though with a smaller economic base.
• City of Eugene, Oregon: University-anchored (~175K) Pacific Northwest city (University of Oregon) with municipally owned utilities and progressive climate/sustainability policy — comparable to Ann Arbor's clean-energy direction and mid-size governance.

Regional players

• City of Lansing, Michigan: Michigan state capital and mid-size peer within the same state, providing similar municipal services including water, public works, and parking. Comparable governance structure but larger industrial-economic base and weaker university-town character than Ann Arbor.
• City of Grand Rapids, Michigan: Michigan's second-largest city, a regional municipal peer with comparable water utility, public works, and parking services. Geographic and regulatory peer within Michigan though larger and less university-driven than Ann Arbor.

Broad incumbents

• City of Austin, Texas: Large university-anchored municipality (University of Texas) with municipally owned Austin Energy utility and ambitious climate goals. Operates a similar utility-plus-sustainability portfolio but at materially larger scale than Ann Arbor.
• City of Portland, Oregon: Large Pacific Northwest city known for sustainability policy, municipally owned water bureau (Portland Water Bureau), and progressive clean-energy programs — comparable on sustainability positioning though substantially larger than Ann Arbor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/a2gov
• YouTubeyoutube.com/user/ctnannarbor
• Facebookfacebook.com/TheCityOfAnnArbor
• LinkedInlinkedin.com/company/city-of-ann-arbor
• Instagraminstagram.com/thecityofannarborgovernment
• TikToktiktok.com/@city_of_ann_arbor

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Ann Arbor