City of Keene

Municipal Government Serviceskeenenh.gov

City of Keene is a municipal government in Cheshire County, New Hampshire, serving residents and businesses with public safety, water/sewer, permitting, parks, recreation, library, and airport services through an $80.4 million annual operating budget and a multi-channel digital service platform.

Company typePrivate
Founded1873
HeadquartersKeene, United States
Headcount251–500
GTM typeB2C
OfferingServices

What City of Keene does

The City of Keene is a municipal government entity serving Keene, New Hampshire, in Cheshire County, incorporated as a city in 1873. It provides a comprehensive suite of municipal services through multiple departments: Police (CALEA-accredited since March 2013), Fire, Public Works, Parks & Recreation, Public Library, Keene Dillant-Hopkins Airport, Finance, City Clerk, Community Development, and Economic Development. The city's FY2025-2026 operating budget totals $80,412,389, funded primarily by $30,291,365 in property taxation and $22,890,746 in estimated operating revenues (utility charges, permits, fees, licenses), with an additional $5,566,255 appropriated for capital expenditures. Resident and business service delivery is multi-channel: in-person service counters at City Hall (3 Washington Street) and five department locations, plus a growing digital footprint built around the OpenGov permitting/zoning/inspections portal, SeeClickFix for citizen issue reporting, ArcGIS-based interactive parking map, online utility and parking payment (Passport), property search tools, and a Constant Contact-powered email subscription system across multiple topic lists.

The city's business model is fundamentally that of a public utility funded by compulsory taxation and user fees, not commercial revenue generation. Revenue streams include property taxation (~$30.3M), water/sewer and other utility billing, dog and business licensing fees, building permits, parking fees ($2 public pool admission, pay-online portal), vehicle registration via eb2gov, and group electricity purchasing through Keene Community Power. Technology operates as enabling infrastructure rather than a product — OpenGov, SeeClickFix, ArcGIS, Passport, Constant Contact, and eb2gov are all third-party SaaS integrations stitched into the keenenh.gov portal ecosystem. The city has invested meaningfully in sustainability infrastructure: a 643.2 kW solar array installed December 2018 via Power Purchase Agreement with ReVision Energy generates ~738,779 kWh annually, a Honeywell Energy Services contract delivered 683 tons CO2 savings/year and $1.48M in cost avoidance, and the City Council adopted 100% Renewable Energy goals in January 2019. A planned 1.2 MW solar array on the municipal complex roof is anticipated to reduce GHG by ~1.8M lbs annually.

Customer segments span City Residents (primary), Local Businesses (permits, licensing, economic development), Property Owners (taxation, assessment, 79-E Tax Relief), Visitors and Tourists (airport, parking, recreation), and Job Seekers. The city operates with a hybrid segmentation approach and serves not only its own residents but also the broader Monadnock Region for some services. Governance is through an elected City Council and appointed City Manager (Elizabeth Dragon), with a current focus on the Downtown Infrastructure Project (utility, streetscape, and accessibility upgrades) overseen by an appointed Ombudsman (George Downing, June 2025). Recent organizational changes include the April 2024 resignation of Fire Chief Donald Farquhar (with Deputy Chief Martin assuming officer-in-charge duties), the April 2024 hiring of Rick Wood as Fire Marshal, and the appointment of a new Parks & Recreation Director.

City of Keene firmographics

Firmographics

Name: City of Keene
Legal name: City of Keene
Website: https://keenenh.gov
Company type: Private
Founded year: 1873
Operating status: Operating
Headcount range: 251–500 employees
Short description: City of Keene is a municipal government in Cheshire County, New Hampshire, serving residents and businesses with public safety, water/sewer, permitting, parks, recreation, library, and airport services through an $80.4 million annual operating budget and a multi-channel digital service platform.
Ownership category
akta.pro rank

City of Keene industry classification

Industry

Product category: Municipal Government Services
NAICS: Other General Government Support (92119), Water Supply and Irrigation Systems (221310)
SIC: Water Supply (4941)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

Keywords

Municipal government services
Public safety services
Utility services
Parks recreation programs
Permitting licensing services

Where City of Keene is headquartered

Location

Headquarters

HQ city: Keene
HQ country: United States
HQ region: North America

Offices5 records

Markets served

City of Keene business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Others

Revenue model

Property Taxation: Primary municipal funding source through property taxes. The 2025-2026 budget proposes $30,291,365 to be raised by taxation.
Operating Revenues: Various fees and service charges including $22,890,746 in estimated operating revenues in the 2025-2026 fiscal year.
Licensing Fees: Various license fees including dog licenses (Male/Female $10.00, Neutered/Spayed Dogs $7.50, Senior Citizen first dog $2.00, Puppies up to 7 months $7.50), with late fees starting June 1, 2026.
Utility Services Revenue: Water and sewer services with billing; interest charges on delinquent accounts beginning July 10, 2026.

Pricing tiers

Model	Billing	Price
One time/ perpetual license	Annual	Dog License Fees
Unit Pricing	Pay-as-you-go	Public Pool Admission
One time/ perpetual license	Annual	Vehicle Registration

Go-to-market motion1 record

Distribution channels7 records

Marketing channels10 records

City of Keene product offering

Product offering

Core offering

The City of Keene delivers essential municipal government services to residents, businesses, and visitors of Keene, New Hampshire, and the broader Monadnock Region. Core offerings include public safety (police and fire), water and sewer utilities, parks and recreation facilities, library services, municipal airport operations, permitting and licensing, economic and community development, and infrastructure maintenance. Services are delivered through in-person city hall and department locations, an integrated online service portal for permits and inspections, GIS-based mapping tools, mobile issue-reporting platforms, and multi-channel public communications.

Product overview

The City of Keene operates a unified municipal website portal providing comprehensive access to city services and government functions. The core offering consists of the main city website integrated with specialized digital platforms including a centralized permitting and zoning portal (via OpenGov), parking payment and management systems (via Passport), interactive GIS mapping, and email notification services. Additional modules provide community power programs, property search tools, and citizen issue reporting capabilities through SeeClickFix.

Differentiator

Problem solved

Functional benefit

Brands

Keene Community Power: A group purchasing program for electricity supply for residents and businesses in Keene, renewed until December 2027.
Ward Optimization Weeks (WOW!)
NotifyKeene
Keene In Focus Podcast

Products and services

City of Keene Official Municipal Website Official municipal website providing access to city services, departments, government information, news, public notices, and online resources for residents, businesses, and visitors of Keene, NH.
Online Permitting, Zoning, and Inspections Portal Unified digital platform enabling residents, contractors, and business owners to apply for building permits, manage zoning requests, and schedule inspections through a single integrated interface.
Parking Payment Portal

Quantifiable outcome

25% reduction in municipal GHG emissions from 1995-2015, exceeding 20% target
+4 more outcomes

Companies that use City of Keene

Customer profile

Named customers2 records

Segments5 records

Ideal customer profiles4 records

City of Keene technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature4 records

City of Keene partnerships and signals

Strategic signal

Partnerships

Eight partnerships are on record, tiered core, moderate and minor.

ReVision EnergycoreTechnology or Integration · 1 December 2018Partnership with Brentwood, NH-based ReVision Energy to install 643.2-kilowatt grid-tied solar electric system on roof of Public Works Department and Keene Police Department. The 2,010 solar panels generate approximately 738,779 kWh annually. System financed through Power Purchase Agreement (PPA) with no upfront cost to the city.
Honeywell Energy SolutionscoreTechnology or Integration · 1 March 20185-year Energy Services Contract with Honeywell Energy Solutions for lighting efficiency improvements, building envelope upgrades, energy management systems, and heating plant improvements. Resulted in 683 tons CO2 saved per year with $1,484,063 cumulative cost avoidance.
George Downing (Downtown Project Ombudsman)coreStrategic or Co-development PartnerHired as dedicated Ombudsman for Downtown Infrastructure Project to serve as impartial point of contact for downtown businesses and residents, ensuring concerns are heard and addressed throughout construction. Part-time position starting June 2, 2025.
Keene State CollegemoderateStrategic or Co-development PartnerPartnership with Keene State College students for community surveys and research, including energy cost survey conducted by students Maia Roderick and Lauren Peyser for understanding how energy costs affect residents.
C&S Wholesale GrocersminorOthersDuring July 2025 water main break emergency, C&S Wholesale Grocers provided 24-packs of bottled water donation (one per household impacted) at Public Works facility at 350 Marlboro Street.
Constellation (Exelon)coreTechnology or IntegrationContracted for Green-e Energy certified Renewable Energy Certificates supporting clean and renewable electricity generation for municipal operations. RECs sourced from wind renewable resources within the United States.
New Hampshire Fire AcademyminorOthersState-level fire training institution that conducted live fire training evolutions at Keene Fire Station 110 Hastings Avenue on May 31, 2025 under certified state instructors.
Insituform TechnologiesminorOthersContractor for sewer rehabilitation program beginning April 7, 2025. Company will clean and install liner inside existing sewer mains on multiple city streets over approximately six months.

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

City of Keene competitors and assessment

Company assessment

Direct peers

City of Nashua, NH: Second-largest city in New Hampshire with a similar full-service municipal structure. Comparable in providing water/sewer utilities, public safety, permitting, and recreation services to residents and businesses.
City of Concord, NH: State capital of New Hampshire with comparable mid-size municipal service portfolio (police, fire, public works, water/sewer, parks). Directly comparable as a peer municipal government operating in the same state regulatory environment.
City of Lebanon, NH: Smaller New Hampshire municipal government with comparable service mix including public works, water/sewer, recreation, and digital permitting. Operates in a similar Upper Valley/New England context with overlapping customer base characteristics.

Others

Accela: Civic permitting and licensing platform vendor for municipal governments. Comparable as an enabling technology peer whose software powers permitting workflows analogous to Keene's OpenGov implementation.
OpenGov: Provider of the civic permitting and zoning platform used by the City of Keene. Comparable as an enabling technology vendor whose product directly shapes Keene's digital service delivery and resident experience.
Granicus: Government communications and citizen engagement software provider serving municipal clients. Comparable as an enabling technology provider for public-sector communications, meeting notices, and subscription services analogous to Keene's outreach capabilities.
Tyler Technologies: Large provider of municipal software (ERP, permitting, public records) to similar-sized US cities. Comparable as a vendor peer whose platform stack underpins comparable municipal government operations.

Broad incumbents

City of Manchester, NH: Largest city in New Hampshire offering a broader portfolio of municipal services at greater scale. Comparable as an incumbent municipal government in the same state but operates with significantly larger budget and service area.

Regional players

City of Portland, ME: Regional peer municipal government in northern New England with similar service portfolio and sustainability commitments. Comparable in scale of operations but serves a larger urban population.
City of Brattleboro, VT: Adjacent regional peer municipality in southern Vermont with comparable small-city municipal services, parks/recreation focus, and downtown revitalization efforts. Operates in a different state regulatory environment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

City of Keene financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Keene leadership team

Management profile

Number of profiles

Profiles10 records

City of Keene subsidiaries and ownership

Company hierarchy

Subsidiaries6 records

City of Keene funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Keene M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Keene

What does City of Keene do?

Is City of Keene a public or private company?

City of Keene is a private company. It is classified as state government owned and is currently operating.

When was City of Keene founded?

City of Keene was founded in 1873. It employs 251 to 500 people.

Where is City of Keene based?

City of Keene is headquartered in Keene, United States, in the North America region.

How does City of Keene make money?

Four revenue lines are on record. Property Taxation is the primary driver. The others are operating Revenues, licensing Fees and utility Services Revenue.

Who are City of Keene's main competitors?

Direct peers on record are City of Nashua, NH, City of Concord, NH and City of Lebanon, NH. Others are Accela, OpenGov, Granicus and Tyler Technologies. City of Manchester, NH is listed as a broad incumbent. Regional players are City of Portland, ME and City of Brattleboro, VT.

Does City of Keene have an API?

No public API is recorded for City of Keene.

What industry is City of Keene in?

City of Keene's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 92119 and its SIC code is 4941.