What Gemeente Smallingerland does

Gemeente Smallingerland is a Dutch municipality (gemeente) in the province of Friesland (Fryslân) in the northern Netherlands, headquartered in Drachten and serving approximately 56,000 residents across Drachten and 13 surrounding villages in the Friese Wouden (Frisian Forests) region. Its administrative territory is documented in the municipal archive dating back to 1616. As a statutory local government entity under Dutch law, the municipality delivers comprehensive public administration services including civil registry (births, marriages, deaths, BRP registrations), identity documents (passports, driver's licenses), building and environmental permits under the Omgevingswet, local taxation (ozb, rioolheffing, afvalstoffenheffing, toeristenbelasting), waste management through Ecostations and collection services, social assistance and welfare programs, public infrastructure maintenance, parking regulation, and municipal marina operations at multiple harbors.

The municipality operates a digital citizen services platform consisting of interconnected web-based systems: iBurgerzaken (online citizen administration portal for relocation notifications, birth declarations, marriage registrations, death notifications), MijnAfspraakMaken (online appointment scheduling), Melding Openbare Ruimte (public space issue reporting), Digitaal Parkeerloket (parking permit management), Afvalwijzer (personalized waste collection scheduling), and Wijkatlas (neighborhood-level data dashboard covering housing, safety, livability, and population statistics). These integrate with national Dutch e-government infrastructure including DigiD (citizen identity authentication), eHerkenning (business authentication), iDEAL/Wero (payments), RDW (vehicle authority), and CBR (driving fitness authority). The municipality is governed by a College van Burgemeester en Wethouders and overseen by the Gemeenteraad (Municipal Council).

Gemeente Smallingerland's funding model follows standard Dutch municipal mechanics: revenue derives from municipal taxes, central government grants (algemene uitkering from the Rijksoverheid), and service fees for administrative transactions. It is not a commercially traded entity; it operates as a government state entity with no parent company or private ownership. The municipality has multi-stakeholder partnerships with housing corporations (Accolade, WoonFriesland), care organizations (Wender, Carins), advisory services (Duurzaam Bouwloket), and financing institutions (Nationaal Warmtefonds). Distribution occurs through in-person service at the municipal office (currently temporarily relocated during renovation, October 2025 to early 2027), online portals, phone (0512 581 234), live chat, email, and Facebook/Instagram social media channels. The municipality also maintains a bilingual (Dutch and Frisian) web presence reflecting its regional cultural identity.

Name

Gemeente Smallingerland

Legal name

Gemeente Smallingerland

Website

https://smallingerland.nl

Company type

Private

Operating status

Operating

Short description

Gemeente Smallingerland is a Dutch municipality in Friesland, Netherlands, headquartered in Drachten and serving approximately 56,000 residents with public administration, civil registry, permits, social services, waste management, and digital citizen service platforms.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Public Administration (92), Other General Government Support (92119), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Services-Social Services (8300), Refuse Systems (4953)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Local Public Health & Human Services Administration (BPAIACAK), Economic Development & Business Licensing (Local) (BPAIACAN), Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH)

Keywords

• Public administration services
• Municipal government services
• Civil registry services
• Waste management services
• Local government services

Headquarters

HQ city

Drachten

HQ country

Netherlands

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Pricing tiers

Distribution channels4 records

Marketing channels4 records

Core offering

Gemeente Smallingerland is a Dutch municipality providing public administration and civic services to approximately 56,000 residents in the Friesland province. Its core services include civil registry administration (births, marriages, deaths, ID documents), building and environmental permits, waste management, social support services, tax collection, parking permits, and public infrastructure maintenance. The municipality operates a digital service platform alongside in-person service delivery at the municipal office.

Product overview

Gemeente Smallingerland operates a digital citizen services platform consisting of multiple interconnected web-based systems and external integrations. The core infrastructure includes iBurgerzaken (citizen administration portal for online procedures like relocation notifications, births, marriages, deaths), MijnAfspraakMaken (appointment scheduling for in-person services), and the Melding Openbare Ruimte system (public issue reporting). These are supplemented by specialized service portals including Digitaal Parkeerloket (parking permits), Afvalwijzer (waste collection calendars), and the Duurzaam Bouwloket energy advisory service. The municipality also provides community-focused programs including Woonplan De Brede Blik (supported housing), Kamers met Aandacht (youth housing pilot), and maintains municipal harbors at multiple locations. The offering operates as a unified municipal service platform connecting various administrative, environmental, housing, and community services through both online portals and in-person municipal office interactions.

Differentiator

Problem solved

Functional benefit

Products and services

• MijnAfspraakMaken Online appointment scheduling system enabling citizens to book appointments at the municipal office for services such as passport applications, driver's license requests/renewals, residence notifications, and identity card requests.
• iBurgerzaken Digital citizen administration portal enabling online processing of various municipal services including relocation notifications, birth declarations, marriage registrations, death notifications, and official document requests (BRP extracts, VOG certificates).
• Melding Openbare Ruimte Digital reporting system for citizens to report unsafe or nuisance situations in public spaces, including broken streetlights, loose paving stones, garbage, dangerous hanging branches, and other infrastructure issues.
• Digitaal Parkeerloket Online parking management system allowing residents and visitors to apply for parking permits, manage visitor permits, and check-in/out vehicles.
• Afvalwijzer Waste calendar application integrated with the municipal website providing residents with personalized collection schedules for household waste, green waste, paper, and packaging based on their address.
• Energiebespaarlening Energy savings loan program administered through the Nationaal Warmtefonds, offering homeowners favorable terms (starting at 0% interest for incomes below €60,000) for sustainable home improvements including heat pumps, insulation, HR++ glass, and solar panels. Loan amounts range from €1,000 to €65,000.
• Wijkatlas Neighborhood atlas containing extensive information about neighborhoods and districts in Smallingerland, including data on housing, safety, livability, and population. Includes an interactive database allowing users to view information per neighborhood or district by topic, year, and area with tables, charts, and maps.
• Woonplan De Brede Blik Supported housing plan providing residential units for five individuals who struggle within regular housing solutions. Municipality collaborates with housing corporation Accolade and shelter organization Wender.
• Passantenhavens en Camperplaatsen Municipal marina and camper facilities including Passantenhaven Moleneind (26 berths, ~5 camper spots), Passantenhaven Parkhaven (20 berths, ~10 camper spots), Jachthaven Ald Djip in Oudega (60 permanent berths, 18 visitor berths, 10 camper spots), and additional recreational harbors. Includes harbor fee collection and facilities management.
• Duurzaam Bouwloket Independent energy advisory service (contracted by the municipality) providing free, impartial advice on subsidies, sustainable construction, energy saving, and renewable energy generation. Includes subsidy checks, online home checks, and information about the Energiebespaarlening.
• Kamers met Aandacht Two-year pilot program matching young adults (18-23 years) leaving youth care with private homeowners who have rooms to rent. Managed in partnership with Stichting Kamers met Aandacht. Provides supervised housing with the goal of guiding youth toward independent living.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Accolade (Woningcorporatie)coreStrategic or Co-development PartnerWoningcorporatie (housing corporation) Accolade partners with the municipality on housing initiatives including Woonplan De Brede Blik (housing for 5 vulnerable residents), new housing construction, and social housing. Accolade is responsible for building residential units in collaborative housing projects.
• Wender (Opvangorganisatie)coreStrategic or Co-development PartnerOpvangorganisatie (care organization) Wender provides care and support services to vulnerable residents in Woonplan De Brede Blik. They select and support residents to live as independently as possible with appropriate guidance.
• Nationaal WarmtefondsminorOthersNational Climate Fund providing energy savings loans (Energiebespaarlening) to homeowners in Smallingerland. Offers 0% interest for income under €60,000, loans from €1,000 to €65,000 for sustainable home improvements.
• Duurzaam BouwloketminorOthersIndependent sustainability advisory service contracted by the municipality to provide free energy advice to residents. Offers subsidy checks, online home assessments, and guidance on sustainable building and energy savings.
• CarinsminorOthersCarins provides information, help and support services for residents regarding upbringing, care, welfare, finances, and debt issues. Municipality refers residents to Carins for social support services.
• WoonFrieslandcoreStrategic or Co-development PartnerHousing corporation WoonFriesland collaborates with the municipality on social housing, affordable housing development, sustainability of existing housing stock, and tenant support services under the 2026 performance agreements.
• Van WijnencoreImplementation/ SI/ Consulting PartnerConstruction company Van Wijnen from Gorredijk contracted to execute the municipal office renovation project (October 2025 to early 2027). Selected through European tendering process.
• Harwig InstallatietechniekcoreImplementation/ SI/ Consulting PartnerInstallation company Harwig from Emmen contracted for the municipal office renovation, handling technical installations. Selected through European tendering process alongside Van Wijnen.

Recent moves7 records

Expansion highlights6 records

Others

• Vereniging van Nederlandse Gemeenten (VNG): National association representing all Dutch municipalities, providing shared services, lobbying, and the VNG Realisatie standards against which municipal digital platforms (such as iBurgerzaken) are built. Indirect but highly relevant ecosystem player and standards-setter.

Regional players

• Gemeente Tynaarlo: Drenthe municipality of comparable size (~34,000 residents) running a similar mix of citizen services, harbors/recreation, and sustainability programs. Comparable as a Dutch municipality of similar population in a different northern province.

Direct peers

• Gemeente Weststellingwerf: Neighboring Friesland municipality with similar population size (~26,000) and rural-urban profile. Useful benchmark for waste services, harbors, and village-level service delivery.
• Gemeente De Fryske Marren: Friesland municipality with a strong tourism/recreation profile (harbors, campers, water sports) that closely mirrors Smallingerland's marina and camperplaats operations. Direct peer for benchmarking revenue from recreational harbors and tourist taxes.
• Gemeente Leeuwarden: Capital of Friesland (~125,000 residents) and a regional anchor. Comparable as a Friesland municipality running integrated digital services, harbors, and social-housing partnerships, though at materially larger scale.
• Gemeente Heerenveen: Neighboring Friesland municipality of comparable size (~50,000 residents) serving a similar semi-urban town (Heerenveen) and surrounding villages. Closest direct peer for benchmarking service delivery, tax structure, and digital maturity.
• Gemeente Opsterland: Smaller Friesland municipality (~30,000 residents) sharing the Friese Wouden region with Smallingerland. Comparable in rural/village service-delivery challenges and housing-corporation partnership models.
• Gemeente Achtkarspelen: Friesland municipality of similar size (~28,000 residents) with comparable village composition and citizen-services portfolio. Comparable peer for benchmarking digital-maturity and shared services partnerships.
• Gemeente Súdwest-Fryslân: Largest municipality in Friesland (~90,000 residents) with a comparable portfolio of citizen services, harbors, and rural/urban mix. Useful for understanding how a larger Friesland municipality scales digital services and infrastructure investment.

Broad incumbents

• Gemeente Assen: Larger Drenthe municipality (~70,000 residents) with a comparable municipal service portfolio including digital citizen services, harbors/campers, and sustainability programs. Useful benchmark for scaling beyond Smallingerland's current size.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Gemeente-Smallingerland-147503625587327
• Instagraminstagram.com/gemeentesmallingerland
• LinkedInlinkedin.com/company/gemeente-smallingerland

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Smallingerland