Rhode Island Energy

What Rhode Island Energy does

Rhode Island Energy is the regulated electricity and natural gas distribution utility serving customers across the state of Rhode Island. Operating under the legal entity The Narragansett Electric Company, the company is a wholly-owned subsidiary of PPL Corporation (NYSE: PPL), which acquired it from National Grid in 2022 and rebranded the Rhode Island operations as Rhode Island Energy. As a regulated public utility, the company delivers electricity and natural gas through owned infrastructure — power lines, substations, gas pipelines, and metering equipment — under state oversight by the Rhode Island Public Utilities Commission and federal oversight by FERC. The company employs between 1,001 and 5,000 staff and is headquartered in Providence.

The company's core technology platform is the Advanced Metering Functionality (AMF) program, which deploys two-way communicating smart meters that transmit usage and status data directly to utility systems, enabling remote service connections, faster outage detection without customer calls, and fewer field visits. The AMF deployment is part of a statewide rollout covering 540,000 meters, with completion planned through Burrillville by fall 2026. Supporting products include the MyMeter customer portal (launched September 2025) for daily/hourly usage tracking, an interactive Outage Map updated every 15 minutes, SMS-based outage reporting (text to 743674), and Green Button Connect for standardized third-party data sharing. Infrastructure programs include a four-year vegetation management cycle covering 1,200 miles of power lines approved by the Rhode Island PUC. Commercial customers participate in the Strategic Energy Management Program (SEMP), which has produced documented savings such as $5M+ annually at Quonset Business Park over a five-year period.

Revenue is generated through state-regulated delivery charges comprising a fixed Customer Charge, a usage-based Distribution Energy Charge, and a usage-based Transmission Charge, plus pass-through of state-mandated charges (Renewable Energy Growth Program, LIHEAP, Renewable Energy Distribution, Energy Efficiency Programs). Less than 2.5% of a typical residential bill represents company profit, with rates reviewed by state and federal regulators. The company serves residential, commercial, and industrial customers exclusively in Rhode Island through direct utility service, with digital self-service via rienergy.com, mobile app, SMS, and phone-based customer support at 855-RIE-1101. GTM is sales-led by nature of the regulated franchise model.

Name

Rhode Island Energy

Legal name

The Narragansett Electric Company d/b/a Rhode Island Energy

Website

https://rienergy.com

Company type

Public

Founded year

1926

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Rhode Island Energy is the regulated electricity and natural gas distribution utility serving residential, commercial, and industrial customers throughout Rhode Island. It operates as The Narragansett Electric Company, a wholly-owned subsidiary of PPL Corporation (NYSE: PPL), and is currently deploying 540,000 AMF smart meters statewide.

Ownership category

akta.pro rank

Product category

Electricity and Natural Gas Distribution Utility

NAICS

Electric Power Transmission, Control, and Distribution (22112), Natural Gas Distribution (221210), Electric Power Generation, Transmission and Distribution (2211), Natural Gas Distribution (2212)

SIC

Electric Services (4911), Natural Gas Transmisison & Distribution (4923), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Investor-Owned Electric Distribution Utilities (IOUs) (EUADABAA)

akta.pro secondary industries

Municipal / Public Gas Distribution Systems (TLAGADAB), Capital Planning, Portfolio Prioritization & Investment Optimization (EUAJAEAD), Customer Billing & Revenue Management (rate configuration, billing, adjustments, revenue assurance) (EUANAIAC)

Keywords

• Electricity distribution services
• Natural gas utility
• Energy delivery services
• Smart meter programs
• Outage management services

Headquarters

HQ city

Providence

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Technology or R&D, Personnel, Supply Chain, Others

Revenue model

1. Electricity Delivery: Regulated utility revenue from electricity delivery services. Delivery charges cover power lines, equipment, storm cleanup, repairs, billing, and customer service. Components include Customer Charge, Distribution Energy Charge, and Transmission Charge.
2. Natural Gas Delivery: Natural gas distribution services to residential and commercial customers in Rhode Island, including service for Aquidneck Island and statewide coverage.
3. State-Mandated Charges: Collection and pass-through of state-mandated charges including Renewable Energy Growth Program Charge, LIHEAP (Low Income Home Energy Assistance Program), Renewable Energy Distribution Charge, and Energy Efficiency Programs Charge.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Rhode Island Energy is the regulated electric and natural gas distribution utility serving residential, commercial, and industrial customers across Rhode Island. Revenue is earned through state-regulated delivery charges covering electricity and gas distribution, transmission, customer service, and storm response. The company is deploying Advanced Metering Functionality smart meters across its service territory and provides energy efficiency programs, outage management, vegetation management, and digital self-service tools.

Product overview

Rhode Island Energy, operating as Narragansett Electric Company and part of PPL Corporation, provides electricity and natural gas utility services to Rhode Island. The core product portfolio centers on Advanced Metering Functionality (AMF) smart meters that enable two-way communication between customer premises and utility systems, supported by the MyMeter Customer Portal for energy usage tracking. Additional services include the Green Button Connect data sharing platform for third-party energy management tools, an interactive Outage Map for real-time outage visibility, and the Delivery Charges System covering electricity delivery costs. The company also offers the Strategic Energy Management Program (SEMP) for commercial customers, a Vegetation Management Program for infrastructure protection, and Power Restoration Services with priority-based storm response. Bill payment options span digital payments (AMEX, Apple Pay, Venmo, Google Pay, PayPal), text payments, and assistance programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Advanced Metering Functionality (AMF) Two-way communication smart meters that transmit usage and status information directly to Rhode Island Energy systems, enabling faster outage detection and response, remote service connections, and improved troubleshooting with fewer field visits. Includes an AMF Customer Portal for tracking energy usage.
• MyMeter Customer Portal Online and mobile platform providing customers personalized energy insights including detailed daily and hourly usage trends, energy alerts, customizable markers for tracking events, and energy savings goal tracking with progress monitoring.
• Outage Map Real-time interactive map displaying power outages across Rhode Island service territory, showing restoration updates, county-level outage counts, and estimated restoration times, updated every 15 minutes.
• Green Button Connect Industry-standard data sharing program enabling customers to securely share utility data (bill history, electricity kWh usage, therms, rate class) with authorized third-party vendors offering energy management, analytical, and savings tools.
• Strategic Energy Management Program (SEMP) Long-term partnership program helping large commercial and industrial customers improve energy efficiency through energy assessments, incentive programs, and ongoing monitoring to achieve energy cost savings.
• Vegetation Management Program Preventive maintenance program managing tree and vegetation growth near power lines through cyclical trimming, transmission corridor maintenance, EPA-approved herbicide application, and mowing on rights-of-way to reduce outages and fire hazards.
• Power Restoration Services Storm response and outage restoration services including priority-based repair of transmission lines, substations, distribution lines, and individual customer connections, with real-time outage reporting via text and online tools.
• Outage Alert System Notification service enabling customers to receive power outage alerts via text messaging (text OUTAGE to 743674) and email, with status updates and estimated restoration times.
• Electricity Delivery Service Regulated electricity delivery service covering power lines, equipment, storm cleanup, repairs, billing, and customer service via Customer Charge, Distribution Energy Charge, and Transmission Charge.
• Natural Gas Distribution Service Natural gas distribution service to residential and commercial customers across Rhode Island, including service for Aquidneck Island and statewide coverage, with $146.5 million requested over two years to maintain gas infrastructure.
• Bill Payment Options Multiple payment channels including online bill pay, digital payments (AMEX, Apple Pay, Venmo, Google Pay, PayPal), text payments, phone payments via Paymentus, and assistance programs for eligible households.

Quantifiable outcome

• Power restored to 99% of customers within two days during February 2026 historic snowstorm (reduced from 50,000 peak outages to 336 customers)
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• Grid One SolutionscoreImplementation/ SI/ Consulting Partner · 1 October 2024Grid One Solutions serves as the authorized contractor supporting Rhode Island Energy's Advanced Metering Functionality (AMF) meter upgrade project. The company conducts meter checks on existing equipment and installs new AMF meters across the state. Technicians wear Rhode Island Energy badges and drive identified contractor vehicles.
• Quonset Business ParkcoreStrategic or Co-development Partner · 1 January 2019Quonset Business Park in North Kingstown, Rhode Island has partnered with Rhode Island Energy through the Strategic Energy Management Program (SEMP) for over five years. This collaboration has resulted in over $5 million in annual energy cost savings, driven by investments exceeding $7 million in projects that save over 26 million kWh of electricity and 350,000 therms of natural gas.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• National Grid: Former parent company of The Narragansett Electric Company before selling to PPL in 2022. National Grid operates regulated electric and gas distribution across the Northeast (Massachusetts, New York, Rhode Island historically) under a similar IOU model, making it the most directly comparable peer for franchise structure, customer mix, and regulatory exposure.
• Exelon Corporation: Large multi-state regulated electric and natural gas distribution operator across the Mid-Atlantic, Midwest, and Northeast (BGE, ComEd, PECO, etc.). Comparable in scale of AMI programs, grid modernization capex, and state-level rate-case dynamics.
• Avangrid: Regulated utility holding company (Iberdrola subsidiary) with electric and gas distribution in Connecticut, Massachusetts, Maine, and New York. Comparable in franchise territory overlap, IOU structure, and exposure to state-level decarbonization mandates in the Northeast.
• ConEdison: Large New York-based regulated utility delivering electric, gas, and steam services. Comparable in regulated multi-product (electric + gas) delivery model, urban/suburban customer base, AMI and grid-modernization programs, and exposure to aggressive state decarbonization mandates.
• Public Service Enterprise Group (PSEG): New Jersey-based regulated utility holding company with electric and gas distribution serving the Northeast. Comparable in IOU structure, electric + gas delivery model, AMI deployment, and energy efficiency program management.

Direct peers

• PPL Electric Utilities: Pennsylvania regulated electric distribution subsidiary of PPL Corporation, sharing the same parent. Operates with similar AMI deployment, regulatory rate-case mechanics, and service-quality programs as Rhode Island Energy, providing a clean internal benchmark.
• Unitil Corporation: Smaller-cap regulated utility distributing electricity and natural gas in New Hampshire, Massachusetts, and Maine. Closely comparable to RIE in scale, business mix (electric + gas distribution), and New England regulatory environment.
• Eversource Energy: Largest energy delivery company in New England, serving Massachusetts, Connecticut, and New Hampshire with regulated electric, natural gas, and water distribution. Operates under the same Northeast regulatory framework and similar customer mix as Rhode Island Energy, including AMI deployment and energy efficiency programs.
• Liberty Utilities: Multi-state regulated utility (subsidiary of Algonquin Power & Utilities) operating electric, natural gas, and water distribution across the Northeast and U.S. Comparable in IOU structure, smaller-state franchise footprint, and energy efficiency program offerings.

Others

• Ørsted: Offshore wind developer whose Revolution Wind project supplies power to Rhode Island Energy and Connecticut utilities under 20-year fixed-price agreements. Not a direct distribution competitor but a key strategic supply-side partner for RIE's renewable energy transition and state mandate compliance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/wearerienergy
• YouTubeyoutube.com/channel/UCMM1OacMwQzYIIkzPBVkozQ
• Facebookfacebook.com/wearerienergy
• LinkedInlinkedin.com/company/wearerienergy
• Instagraminstagram.com/RhodeIslandEnergy

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rhode Island Energy