Town of Holly Springs

What Town of Holly Springs does

The Town of Holly Springs is a municipal government entity incorporated by the North Carolina General Assembly in January 1877, operating under a Council-Manager form of government with a Mayor and Town Council and an appointed Town Manager (Randy Harrington). It serves approximately 47,321 residents across 19.88 square miles in Wake County, North Carolina, and is supported by 251-500 employees across Administration, Finance, Police, Fire, Public Works, Development Services, Parks & Recreation, Utilities & Infrastructure, and Communications & Marketing.

The Town delivers a comprehensive suite of municipal services through a unified digital and physical infrastructure built on a CivicPlus Content Management System, a 311 customer service center (phone and online), a WaterSmart utility portal, EZ Texting SMS alerts, ArcGIS StoryMaps for historical tours, and an interactive development activity map. Operational assets include a Holly Springs Hopper microtransit service with real-time routing operating 7 days per week, a wastewater treatment plant and water resources operations, a Holly Springs Business Park and Catalyst BioCampus for economic development, and 12+ parks and recreation facilities including the W.E. Hunt Recreation Center, Cultural Center, Bass Lake Park, North Main Athletic Complex, and Sugg Farm.

Revenue is generated through property taxes, utility fees (water, wastewater, garbage, recycling, yard waste), development and permit fees, parks & recreation program and facility fees, and state-distributed sales tax. The Town's economic base is anchored by a pharmaceutical and biotechnology cluster built around CSL Seqirus (formerly Novartis), FUJIFILM Biotechnologies, and Amgen, with the UNC Rex Holly Springs Hospital (opened November 2021) as a healthcare anchor and the Holly Springs Chamber of Commerce (nearly 400 members, 31-year history) supporting local business engagement. The Town is currently celebrating its 150th anniversary with a year-long campaign beginning July 2026.

Name

Town of Holly Springs

Legal name

Holly Springs, NC

Website

https://hollyspringsnc.gov

Company type

Private

Founded year

1877

Operating status

Operating

Headcount range

251–500 employees

Short description

The Town of Holly Springs is a municipal government in Wake County, North Carolina, serving approximately 47,321 residents with utilities, public safety, parks, development, and transportation services. Revenue is funded through property taxes, utility fees, and development fees, anchored by a biotech-pharmaceutical cluster.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Landscaping Services (56173)

SIC

Services-Amusement & Recreation Services (7900), Refuse Systems (4953)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Seasonal Color, Planting & Horticultural Services (BPABADAL)

Keywords

• Municipal government services
• Public utilities management
• Parks and recreation
• Public safety services
• Community development

Headquarters

HQ city

Holly Springs

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Property Taxes: Primary revenue source for municipal operations, collected annually based on property values
2. Utility Services: Water, wastewater, garbage, recycling, and yard waste collection fees billed to residents and businesses
3. Development Fees: Permit fees, inspection fees, and development review charges for new construction and renovations
4. Parks & Recreation Fees: Program registrations, facility rentals, memberships, and admissions for recreational activities and venues
5. Sales Tax Revenue: Portion of state sales tax distributed to municipalities based on population and consumption

Pricing tiers

Distribution channels6 records

Marketing channels8 records

Core offering

The Town of Holly Springs is a municipal government entity providing administrative, public safety, utility, recreational, and development services to approximately 47,321 residents across 19.88 square miles in Wake County, North Carolina. Its core offerings include water and wastewater utilities, garbage and recycling collection, police and fire services, parks and recreation programs and facilities, building permits and inspections, and the Holly Springs Hopper on-demand microtransit. The Town also supports economic development through downtown investment grants and business attraction programs, operating under a Council-Manager form of government with an elected Mayor and Town Council.

Product overview

The Town of Holly Springs provides comprehensive municipal services to approximately 47,321 residents across 19.88 square miles. The Town operates a unified service delivery model through multiple departments including Utilities & Infrastructure (water, wastewater, stormwater), Parks & Recreation (facilities, programs via HURRAHS guide, and the Farmers Market), Public Safety (Police and Fire), Development Services (permits, planning, inspections), Transportation (Holly Springs Hopper microtransit), and 311 Customer Care. Residents access services through the Town website powered by CivicPlus, the WaterSmart Portal for utility billing, online program registration, and various notification systems. The Town also supports economic development through its Downtown Investment Grant program and maintains a Transparency Portal for public access to budgets and meeting records.

Differentiator

Problem solved

Functional benefit

Products and services

• Holly Springs 311 Customer Service
• Utilities & Infrastructure Services
• Parks & Recreation Programs (HURRAHS)
• Parks, Facilities & Greenways
• Development Services
• Public Safety Services (Police & Fire)
• Transportation Services
• Holly Springs Farmers Market
• Economic Development Services
• Solid Waste Services (Garbage, Recycling & Yard Waste)
• Transparency Portal

Quantifiable outcome

• 47,321 residents served
• +3 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core.

• CSL Seqirus (formerly Novartis Vaccines)coreStrategic or Co-development Partner · 1 January 2006Pharmaceutical company that announced building a vaccine manufacturing facility in Holly Springs in 2006, leading to a new economic era for the town. This major investment attracted additional biotech companies including FUJIFILM and Amgen to the area.
• FUJIFILM BiotechnologiescoreStrategic or Co-development PartnerBiotech company with major manufacturing facility in Holly Springs biotech campus area, attracted to the region following the CSL Seqirus investment. Represents significant employment and economic development for the town.
• AmgencoreStrategic or Co-development PartnerBiotechnology company with facility in Holly Springs biotech campus area, part of the biotech hub that emerged following the 2006 Novartis/CSL Seqirus announcement.
• Wake CountycoreStrategic or Co-development PartnerWake County provides library services (Holly Springs Community Library in shared facility with Cultural Center), animal control services, solid waste management (South Wake Landfill), and other regional services. The town participates in county programs and services.
• Catalyst BioCampuscoreStrategic or Co-development PartnerPurpose-built biotech campus in Holly Springs designed to attract life sciences and biotechnology companies. Available properties include sites for biotech manufacturing and research facilities.
• Holly Springs Business ParkcoreStrategic or Co-development PartnerTown-developed business park with available land and space for commercial and industrial development, including 420 Green Oaks Pkwy location, designed to attract businesses and create jobs.
• UNC Health/Rex HealthcarecoreStrategic or Co-development PartnerUNC Rex Holly Springs Hospital opened November 2021, allowing residents to receive specialized medical care locally. The hospital opening led to additional medical offices locating in town.

Scale indicators16 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Town of Wake Forest, NC: Fast-growing Wake County municipality with similar small-town character, downtown revitalization, and parks/greenway investment patterns.
• Town of Morrisville, NC: Small Wake County municipality anchored by tech and life-sciences employers, sharing Holly Springs' biotech-and-tech-corridor economic base and small-town governance model.
• Town of Wendell, NC: Small, fast-growing eastern Wake County town with parallel residential development pressure, downtown revitalization efforts, and parks/greenway expansion needs.
• Town of Fuquay-Varina, NC: Wake County town formed by merging Fuquay Springs and Varina, with a similar population size to Holly Springs, comparable parks and recreation investment, and parallel residential growth dynamics.
• Town of Knightdale, NC: Wake County town of comparable mid-size profile, sharing similar challenges around rapid residential growth, parks investment, and commuter-rail-adjacent infrastructure planning.
• Town of Apex, NC: Neighboring Wake County town with a similar growth trajectory from a small downtown to a high-growth suburb, and a comparable mix of residential development, parks programming, and life-sciences-adjacent employers.
• Town of Cary, NC: Adjacent Wake County municipality of similar suburban profile with comparable Parks & Recreation, public safety, and water/wastewater utility operations, making it the closest structural peer for Holly Springs.
• Town of Garner, NC: Wake County municipality of similar population scale offering analogous municipal services, with comparable suburban residential growth pressure on infrastructure.

Broad incumbents

• City of Durham, NC: Larger Research Triangle city with a more developed life-sciences cluster and similar biotech employer base, providing a broader-incumbent reference point for municipal service delivery and economic development.
• City of Raleigh, NC: Wake County seat and broader incumbent that shares regional service and economic-development dynamics with Holly Springs, but operates at a much larger scale and as the urban core of the Research Triangle.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ToHollySprings
• Facebookfacebook.com/HollySpringsGov
• LinkedInlinkedin.com/company/town-of-holly-springs

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Holly Springs