City of Durham
- Company typePublic
- Founded1869
- HeadquartersDurham, United States
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
City of Durham firmographics
Firmographics- Name
- City of Durham
- Legal name
- City of Durham
- Website
- https://durhamnc.gov
- Company type
- Public
- Founded year
- 1869
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Ownership category
- akta.pro rank
City of Durham industry classification
Industry- Product category
- Municipal Government Services
- NAICS
- Utilities (221), Waste Collection (5621)
- SIC
- Water Supply (4941), Refuse Systems (4953)
- akta.pro primary industry
- Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)
- akta.pro secondary industry
- Parks, Recreation & Cultural Services (BPAIACAI)
Keywords
Where City of Durham is headquartered
LocationHeadquarters
- HQ city
- Durham
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
City of Durham business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Property Taxes: Primary revenue source for city operations, with FY 2026-27 budget holding property tax rate steady despite decreased property tax revenue
- Water and Sewer Utility Fees: Tiered water rates and utility billing for approximately 80,000 water connections, generating revenue for water management operations
- Stormwater Utility Fee: Fees charged for stormwater management services
- Development and Permit Fees: Building permits, zoning fees, and development-related charges through the City-County Building & Safety Department
- Federal and State Funding: American Rescue Plan funding and other federal/state grants for infrastructure and community programs
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Tiered Water Rates based on consumption levels |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
City of Durham product offering
Product offeringCore offering
The City of Durham is a municipal government providing essential public services to Durham, North Carolina residents and businesses through more than 30 departments. Core offerings include water treatment and distribution (serving approximately 80,000 connections across 1,200 miles of water lines), wastewater collection and reclamation, public transit (GoDurham bus service and ACCESS paratransit), parking services (Park Durham), public safety (Police, Fire, and 911 Emergency Communications), building and safety permitting, planning and zoning, solid waste collection, parks and recreation, and community engagement programs. The City operates with a FY 2026-27 budget of $767 million funded primarily through property taxes, utility fees, permit fees, and federal/state funding.
Product overview
City of Durham operates as a municipal government providing comprehensive public services through a combination of physical infrastructure and digital platforms. The city's digital portfolio includes Durham One Call (a 311 service system), the official durhamnc.gov website portal, GoDurham public transit services, Park Durham parking services, an Open Data Portal, and Durham Television Network. Core utility services include water management with automated meter reading technology. Supporting programs include Digital Inclusion initiatives and Innovate Durham innovation program. The overall architecture is a platform-plus-modules model where the main website serves as the central hub for service access, integrated with department-specific systems for water management, transportation, and community services.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Serve approximately 80,000 water connections and manage 1,200 miles of water lines
- +1 more outcomes
Companies that use City of Durham
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles3 records
City of Durham technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
City of Durham partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- GoTrianglecoreRegional transit partnership providing regional bus service connecting Durham with other Triangle area cities including Raleigh and Chapel Hill
- NCWorks Career CentercoreWorkforce development partnership providing career services, job training, and employment assistance through the Durham location
- Durham CountycoreCity-county partnership for shared services including Planning & Development, Building & Safety, Emergency Management, and other joint operations
- Duke UniversityminorCollaboration on Duke and Gregson Corridor Study for transportation planning improvements
- Central Pines Regional CouncilminorRegional planning partnership through Triangle West TPO for transportation planning coordination
- CivicPluscoreWebsite platform provider powering durhamnc.gov official city website with CivicEngage content management system
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
City of Durham competitors and assessment
Company assessmentBroad incumbents
- City of Charlotte, NC: Largest North Carolina municipal government operating a broader portfolio of utilities, transit (CATS/LYNX), and economic development. Functions as a larger-scale comparator for Durham's operational and capital planning approaches.
- City of Pittsburgh, PA: Mid-sized US municipal government with similar population scale and an aging water/sewer infrastructure profile. Provides relevant peer insight on infrastructure renewal and rate-setting in legacy cities facing similar capital reinvestment pressures.
- City of Atlanta, GA: Mid-sized Southeastern US municipal government with a comparable service portfolio including water (DWM), transit (MARTA), and a 311 system (ATL311). Comparable demographic and infrastructure profile, useful for peer benchmarking on digital service delivery.
Direct peers
- City of Winston-Salem, NC: North Carolina municipal government of similar size with a parallel service portfolio including water/sewer utilities, public transit (Winston-Salem Transit Authority), and community development programs. Comparable budget scale and council-manager governance structure.
- Town of Cary, NC: Adjacent Research Triangle municipal government providing similar utilities, transit connections, and parks services. Smaller than Durham but operates with comparable efficiency metrics and shares the same regional labor/talent market.
- City of Greensboro, NC: Mid-sized North Carolina municipal government providing comparable services including water/wastewater utilities, public transit, and parks/recreation. Similar population tier and budget scale as Durham, making it a useful operational benchmark.
- Town of Chapel Hill, NC: Neighboring Triangle-region municipality that jointly hosts Durham's South Durham Water Reclamation Facility. Comparable governance model and service mix, with shared infrastructure dependencies that make it a natural operational peer.
- City of Raleigh, NC: Neighboring North Carolina municipal government of comparable scale within the Research Triangle, operating parallel functions including water utilities, public transit, and consolidated city-county services. Direct competitor for regional talent, business investment, and federal funding.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
City of Durham social profiles
Digital presenceCity of Durham financial estimates
Financial estimateRevenue estimate
Valuation estimate
City of Durham leadership team
Management profileNumber of profiles
Profiles8 records
City of Durham funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City of Durham M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City of Durham
What does City of Durham do?
The City of Durham is a municipal government providing essential public services to Durham, North Carolina residents and businesses through more than 30 departments. Core offerings include water treatment and distribution (serving approximately 80,000 connections across 1,200 miles of water lines), wastewater collection and reclamation, public transit (GoDurham bus service and ACCESS paratransit), parking services (Park Durham), public safety (Police, Fire, and 911 Emergency Communications), building and safety permitting, planning and zoning, solid waste collection, parks and recreation, and community engagement programs. The City operates with a FY 2026-27 budget of $767 million funded primarily through property taxes, utility fees, permit fees, and federal/state funding.
Is City of Durham a public or private company?
City of Durham is a public company. It is classified as state government owned and is currently operating.
When was City of Durham founded?
City of Durham was founded in 1869. It employs 1,001 to 5,000 people.
Where is City of Durham based?
City of Durham is headquartered in Durham, United States, in the North America region.
How does City of Durham make money?
Five revenue lines are on record. Property Taxes are the primary driver. The others are water and Sewer Utility Fees, stormwater Utility Fee, development and Permit Fees and federal and State Funding.
Who are City of Durham's main competitors?
Broad incumbents on record are City of Charlotte, NC, City of Pittsburgh, PA and City of Atlanta, GA. Direct peers are City of Winston-Salem, NC, Town of Cary, NC, City of Greensboro, NC, Town of Chapel Hill, NC and City of Raleigh, NC.
Does City of Durham have an API?
No public API is recorded for City of Durham.
What industry is City of Durham in?
City of Durham's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities), with a secondary code of BPAIACAI, Parks, Recreation & Cultural Services. Its NAICS code is 221 and its SIC code is 4941.