Resolution Center

What Resolution Center does

Resolution Center, Inc. is a Wisconsin-based 501(c)(3) nonprofit organization founded in 1991 that provides mediation, facilitation, and conflict resolution training services. It operates through two divisions: the Winnebago Conflict Resolution Center (WCRC) in Oshkosh and the Fond du Lac Conflict Resolution Center (FDLCRC) in Fond du Lac, both housed in county courthouses. The organization's core offering is mediation services for individuals and parties in conflict, delivered by a roster of nearly 50 trained volunteer mediators in both court-ordered and voluntary settings, covering foreclosure, small claims, domestic, workplace, neighbor, civil, and probate disputes. Court referrals across eight Wisconsin counties drive the majority of case acquisition, and qualifying cases (court-ordered mediations and Winnebago County residents with at least one unrepresented party) receive up to three hours of free mediation funded by Winnebago County grants.

The Center complements its mediation practice with a training business anchored by a flagship 40-hour Mediation Skills Training program ($925 standard; $175 subsidized for volunteers committing to five hours per month for one year), recognized by SHRM for 39.5 Professional Development Credits and eligible for Continuing Legal Education credits through the Wisconsin Board of Bar Examiners. Additional workshops cover communication, negotiation, conflict management, team building, and workplace dispute resolution. In 30+ years, the organization has completed over 10,000 mediations and trained more than 1,000 mediators, with a 75% agreement rate reported for WCRC mediations.

The business model combines county grant funding (Winnebago County and Fond du Lac County), training fees, fee-for-service mediation for non-qualifying cases, and charitable donations processed through a Square online storefront and the Oshkosh Area Community Foundation. Revenue mechanics are professional-services oriented with no proprietary technology platform: the organization uses standard tools (Microsoft Forms for registration, Square for payments) and has no public app, API, or AI/ML capabilities. The service is delivered in-person at the two courthouse locations and virtually for eligible remote participants.

Name

Resolution Center

Legal name

Resolution Center, Inc.

Website

https://resolutioncenterinc.org

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

1–10 employees

Short description

Resolution Center, Inc. is a Wisconsin-based 501(c)(3) nonprofit founded in 1991 that provides free and fee-based mediation, facilitation, and conflict resolution training across eight Wisconsin counties, serving individuals in dispute, county courts, and professionals seeking mediator certification.

Ownership category

akta.pro rank

Headquarters

HQ city

Oshkosh

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Grant Funding: Primary funding source from Winnebago County grants enables free mediation services for qualifying county residents and court-ordered cases.
2. Training Fees: Fees charged for 40-hour mediation skills training sessions. Standard rate is $925, subsidized to $175 for committed volunteers (5 hours/month for 1 year), and $850 with Early Bird Discount ($100 for volunteers).
3. Mediation Service Fees: For cases not qualifying for free services under grant funding, competitively priced mediation fees represent significant cost reduction over traditional litigation.
4. Donations: Accepts charitable donations to support mission and community conflict resolution services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Resolution Center, Inc. is a Wisconsin-based 501(c)(3) nonprofit that provides court-referred and voluntary mediation, conflict coaching, and facilitation services to individuals and businesses in six Wisconsin counties through its two divisions, Winnebago County Resolution Center (Oshkosh) and Fond du Lac County Resolution Center (Fond du Lac). It also delivers a 40-hour Mediation Skills Training program and supplementary workshops for aspiring and practicing mediators and organizational clients.

Product overview

Resolution Center, Inc. is a nonprofit organization offering a unified portfolio of mediation and conflict resolution services through two operating divisions: the Winnebago Conflict Resolution Center (WCRC) and the Fond du Lac Conflict Resolution Center (FDLCRC). The core service is mediation—facilitated dispute resolution conducted by trained volunteer mediators in both court-ordered and voluntary settings. The organization complements its mediation services with two training products: the flagship 40-Hour Mediation Skills Training (fulfilling Wisconsin Chapter 767 requirements and SHRM professional development credits) and additional Conflict Resolution Training Workshops covering communication, negotiation, team building, and workplace dispute resolution. Specialty mediation programs include the Foreclosure Mediation Program serving multiple Wisconsin counties and the Small Claims Mediation Program in Winnebago and Fond du Lac counties. The organization also offers Conflict Coaching and Facilitation Services for parties not suitable for mediation and groups needing structured consensus-building.

Differentiator

Problem solved

Functional benefit

Products and services

• Mediation Services (General)

Quantifiable outcome

• 75% of mediations result in an agreement between parties
• +3 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered major and minor.

• Wisconsin Association of MediatorsmajorStrategic or Co-development PartnerResolution Center adopted the Ethical Guidelines for the Practice of Mediation from the Wisconsin Association of Mediators as its overarching ethics framework. The Center's 40-hour training served as the model for WAM's Model Standards for Basic Mediation Training.
• SHRM (Society for Human Resource Management)majorStrategic or Co-development PartnerResolution Center is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP and SHRM-SCP recertification activities. Training is valid for 39.5 PDCs.
• State of Wisconsin Board of Bar ExaminersminorStrategic or Co-development PartnerResolution Center applies for Continuing Legal Education Credits through the Wisconsin Board of Bar Examiners for mediation training participants.
• Glacier DentalminorOthersCommunity Room venue at 2300 Witzel Avenue in Oshkosh used for in-person January 2026 mediation training session.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Resolution Systems Institute: Resolution Systems Institute is a Chicago-based nonprofit that provides ADR services, court-annexed mediation program support, and training. It is directly comparable to Resolution Center in mission and nonprofit delivery model, particularly around court-referred mediation and mediator training.
• Wisconsin Association of Mediators (WAM): WAM is the statewide professional association for mediators in Wisconsin. It is directly comparable to Resolution Center because the Center's 40-hour training served as the model for WAM's Model Standards for Basic Mediation Training, and both operate within the same Wisconsin ADR ecosystem serving mediators and referring courts.
• Center for Conflict Resolution (Chicago): CCR Chicago is a nonprofit community mediation center providing free mediation, conflict coaching, and training services in Cook County, Illinois. It mirrors Resolution Center's service portfolio (mediation, training, court referrals) and nonprofit, volunteer-staffed delivery model in a neighboring Midwest state.

Broad incumbents

• JAMS (Judicial Arbitration and Mediation Services): JAMS is the largest private provider of ADR services (mediation, arbitration, neutral evaluation) in the U.S. It is comparable as a broad incumbent operating in the same mediation/ADR space, though its fee-based private model and scale differ materially from Resolution Center's nonprofit, grant-funded community approach.
• American Arbitration Association (AAA): AAA is a national nonprofit ADR provider offering mediation and arbitration services. It is comparable as a larger, established organization operating in the same alternative dispute resolution category, with a broader commercial focus than Resolution Center's community-mediation niche.
• National Association for Community Mediation (NAFCM): NAFCM is the national membership body for community mediation centers across the United States. It is comparable as the broader umbrella organization for the community-mediation model that Resolution Center operates, sharing mission, training standards, and referral-network dynamics.

Regional players

• Community Boards San Francisco: Community Boards is a long-running nonprofit community mediation program in San Francisco, providing volunteer-led mediation and conflict resolution training. It shares Resolution Center's volunteer-driven nonprofit mediation model and court-referral orientation, serving as a West Coast analog.
• Mediation Center of Dutchess County: This New York-based nonprofit provides court-referred and voluntary community mediation, training, and conflict resolution services. It is comparable in mission and operating model to Resolution Center, though it serves a different Northeast region rather than Wisconsin.

Others

• Mediate.com: Mediate.com is the leading online directory and information resource for mediation and ADR services. It is comparable as an enabling/ecosystem participant that connects consumers to community mediation providers like Resolution Center, rather than as a direct competitor.
• Better Business Bureau Wisconsin: BBB Wisconsin provides dispute resolution services including mediation and arbitration between consumers and businesses. It is comparable as an adjacent organization providing ADR services in Wisconsin, though its consumer-complaint focus differs from Resolution Center's broader civil/foreclosure mediation scope.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/mediationwcrc
• LinkedInlinkedin.com/company/resolution-center-inc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resolution Center