Town of Vienna

What Town of Vienna does

The Town of Vienna is an incorporated municipal government in Fairfax County, Virginia, serving approximately 16,276 residents across 4.4 square miles in the Northern Virginia metropolitan area. It was incorporated in 1890 (originally settled as Ayr Hill) and provides essential public services including police protection (41 sworn officers plus 11 civilian staff), water and sewer utilities to ~5,600 residential and commercial customers, parks and recreation across 12 parks (156.62 acres), public works maintaining 65 miles of roads and 73 miles of sidewalks, planning and zoning, economic development, and general administration. Digital service delivery is provided through the Vienna Connect mobile app (SeeClickFix), Tyler Portico online payments, ArcGIS-powered map gallery, Granicus-streamed public meetings, and the Vienna Alerts notification system.

The Town is funded by a diversified stream of taxes and fees. The primary revenue lever is the real estate tax at $0.19 per $100 of assessed value (semi-annual billing on July 28 and December 5), supplemented by a meals tax increased to 4% effective January 1, 2026, vehicle license fees ($18–$38 per vehicle collected via Fairfax County), dog licenses ($10 annually), tiered business license fees, water/sewer user charges, and recreation program fees. Outreach to residents and businesses is multi-channel: the Viennava.gov website, monthly Vienna Voice newsletter, weekly Town Business Matters newsletter, TVCN cable access (channels 27 and 38), and active social channels on Facebook, X, Instagram, YouTube, and LinkedIn.

The Town's GTM motion is direct-to-resident/government-to-citizen: services are accessed at Town Hall (127 Center St. S), via online and mobile channels, by phone/email, or at community facilities including the Vienna Community Center, Vienna Police Department (215 Center St. S), and historic sites operated in partnership with Historic Vienna, Inc. Customer segments are organized geographically: approximately 16,276 in-town residents (primary segment), ~1,373 local businesses, and roughly 1,900 non-resident utility customers receiving water/sewer service outside town limits. The Town operates within an ecosystem of regional partnerships — most notably with Fairfax County (for permits, vehicle licensing, and shared public safety initiatives), NOVA Parks (for the 45-mile W&OD Trail), and the Fairfax County Water Authority (treated water supply).

Name

Town of Vienna

Legal name

Town of Vienna

Website

https://viennava.gov

Company type

Private

Founded year

1890

Operating status

Operating

Headcount range

51–100 employees

Short description

The Town of Vienna is an incorporated municipal government in Fairfax County, Virginia, serving 16,276 residents across 4.4 square miles with police, water/sewer utilities, parks and recreation, planning/zoning, and public works services funded by real estate and meals taxes and user fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Police Protection (922120), Water, Sewage and Other Systems (2213), Executive Offices (921110), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Parking & Curbside Management Authorities (Municipal Parking, Permits, Loading Zones) (BPAIALAL), Environmental Public Health (Food Safety, Water Quality, Sanitation) (BPAIAJAE)

Keywords

• Municipal government services
• Public safety services
• Water and sewer utilities
• Parks and recreation
• Planning and zoning

Headquarters

HQ city

Vienna

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Others, Technology or R&D

Revenue model

1. Real Estate Tax: Primary revenue source - 19 cents per $100 of assessed property value, collected semi-annually on July 28 and December 5
2. Meals Tax: 4% tax on prepared food and beverage sales (increased from 3% effective January 1, 2026)
3. Vehicle License Fee: $33 for vehicles 4,000 lbs or less, $38 for vehicles over 4,000 lbs, $18 for motorcycles - collected by Fairfax County on behalf of Town
4. Dog License Fees: $10 per dog annually, with exemptions for service dogs
5. Water and Sewer Service: Water service to nearly 5,600 residential and commercial customers, with about one-third located outside Town limits
6. Business License Fees: Various rates based on business classification including retail merchants ($0.17/$100), contractors ($0.12/$100), professional services ($0.52/$100), and various other categories
7. Recreation Program Fees: Revenue from parks and recreation classes, programs, facility rentals, and camps

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels13 records

Core offering

The Town of Vienna is an incorporated municipal government that delivers essential public services to approximately 16,276 residents and 1,373 businesses within its 4.4-square-mile boundaries in Fairfax County, Virginia. Core offerings include police protection (Vienna Police Department), water and sewer utilities (serving about 5,600 customers), parks and recreation programs across 12 parks and the Vienna Community Center, planning and zoning administration, public works and infrastructure maintenance (65 miles of roadway, 73 miles of sidewalks), and business/economic development services.

Product overview

The Town of Vienna operates as a municipal government providing essential public services and community programs. Its core offerings include public safety through the Vienna Police Department (41 sworn officers), water and sewer utilities serving approximately 5,600 customers, and comprehensive Parks and Recreation services across 12 parks. The Town provides digital services through the Vienna Connect mobile app for issue reporting, an online payment portal for taxes and utilities, the TVCN cable access network for government broadcasts, and the Vienna Voice monthly newsletter. Additional services include permit and zoning administration, economic development support, and various community facilities including the Vienna Community Center and Bowman House Arts & Craft Center.

Differentiator

Problem solved

Functional benefit

Brands

• TVCN (Town of Vienna Community Network): The Town's cable access channel available on channel 27 on Cox and 38 on Verizon Fios, broadcasting Town Council and Planning Commission meetings and original Town videos
• Vienna Way
• Vienna Voice
• Vienna Connect
• Explore Vienna VA

Products and services

• Vienna Police Department
• Water and Sewer Services Municipal water distribution and sewer services serving approximately 5,600 residential and commercial customers, with water sourced from Potomac River and Occoquan Reservoir via Fairfax County Water Authority.
• Parks and Recreation Programs Year-round recreational programs including concerts, summer camps, sports leagues, fitness classes, volunteer events, and facility rentals across 12 parks totaling 156.62 acres.
• Vienna Community Center Year-round recreational facility offering hundreds of programs including fitness classes, sports, arts and crafts, senior programs, and facility rentals, managed by the Parks and Recreation Department.
• Online Payment System Web-based portal (Tyler Portico) for paying utility bills, real estate taxes, permit fees, business license taxes, meals taxes, parking tickets, and Parks and Recreation program fees, with e-check and credit/debit card options.
• Vienna Connect Mobile App Mobile application for iOS and Android that allows residents to report non-emergency issues, submit service requests, upload photos, and track requests directly with Town staff.
• Vienna Online Map Gallery Interactive GIS-based mapping portal providing access to development activity, environmental features, pedestrian network, public parking, snow routes, and trash collection routes for the Town.
• Planning and Zoning Services Municipal planning, zoning administration, permit issuance, and code compliance services for properties within the Town of Vienna, including plan review and zoning map updates.
• Public Works Services Municipal infrastructure maintenance including roadway upkeep, sidewalk maintenance, sanitation and recycling collection, leaf and mulch collection, snow removal, and water main break response across the Town.
• Town of Vienna Community Network (TVCN) Cable access channel broadcasting Town Council and Planning Commission meetings, original Town videos, and community programming on Cox channel 27 and Verizon Fios channel 38.
• Economic Development Services Services supporting business attraction, retention, and growth within the Town, including the Explore Vienna VA website, business outreach (Town Business Matters newsletter), and assistance with permits and applications.
• Vehicle License Fee Administration Vehicle license fees collected by Fairfax County on behalf of the Town of Vienna, included on personal property tax statements, based on vehicle weight class.
• Dog Licensing Annual dog license ($10 per dog) sold by the Town of Vienna with exemptions for guide/service dogs; licenses go on sale November 1 and expire December 31.
• Business License Administration Business license fee administration for various business classifications including retail merchants, contractors, professional services, and other categories operating within the Town.

Quantifiable outcome

• 97% of survey respondents rated overall feeling of safety in Vienna as excellent or good
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Fairfax County Police DepartmentcoreStrategic or Co-development PartnerPartnership for deer management program conducted in select Fairfax County parks including Town of Vienna property. The Fairfax County Police Department leads the program in partnership with the Vienna Police Department.
• Fairfax County Water AuthoritycoreStrategic or Co-development PartnerTown purchases treated surface water from Potomac River and Occoquan Reservoir supplied through the Fairfax County Water Authority and Army Corps of Engineers for distribution to Vienna customers.
• NOVA ParkscoreStrategic or Co-development PartnerNOVA Parks manages the W&OD Trail (Washington & Old Dominion Railroad Regional Trail), a 45-mile trail spanning between Shirlington and Purcellville that runs through the heart of Vienna.
• U.S. Army Corps of EngineersminorStrategic or Co-development PartnerWater supply partnership through the Occoquan Reservoir for Vienna's water distribution.
• Historic Vienna, Inc. (HVI)coreStrategic or Co-development Partner501(c)(3) nonprofit corporation established by Town Council in 1976 to preserve and promote Vienna's heritage. HVI operates the Freeman Store and Museum and Town's historic Little Library, sponsors community events, and maintains historic properties.
• Northern Virginia Model Railroaders ClubminorStrategic or Co-development PartnerClub has been housed at the Vienna Depot (built 1859) since 1977 and hosts open houses on the third Saturday of most months.
• Optimist Club of Greater ViennaminorStrategic or Co-development PartnerCurrently maintains the Red Caboose (unveiled 1990 as part of Town's 100th anniversary celebration) located along Church Street.
• Dominion EnergyminorOthersStreetlight outages are serviced by Dominion Energy. Residents report outages directly to Dominion Energy via phone (866-DOM-HELP) or website.
• Fairfax County (Building Permits)coreStrategic or Co-development PartnerFairfax County serves as the building official for the Town of Vienna, reviewing structural, mechanical, electrical, plumbing, fire, and health-related requirements before issuing permits.
• Fairfax County (Vehicle Licensing)coreStrategic or Co-development PartnerFairfax County collects vehicle license fees on behalf of the Town of Vienna, included on personal property tax statements.

Scale indicators17 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Fairfax County Government: The county government within which Vienna is embedded, providing overlapping but broader-scope services (building permits, vehicle licensing, water supply via Fairfax Water). Functions as the higher-tier jurisdictional authority and service partner for Vienna.

Direct peers

• Town of Leesburg: An incorporated town in Loudoun County, Virginia with a comparable municipal service portfolio (police, utilities, parks, planning/zoning) and similar population scale. Operates as a town within a larger county, structurally analogous to Vienna.
• City of Falls Church: A small independent city in Northern Virginia with its own police department, water system, and parks services. Operates the same full-service municipal-government model at a slightly smaller scale, geographically adjacent to Vienna.
• Town of Herndon: An incorporated town in Fairfax County, Virginia, with a comparable population (~24,000), similar property-tax-and-meals-tax revenue model, and parallel service portfolio including its own police department, water/sewer utility, and parks/recreation. Direct jurisdictional peer within the same county.
• Town of Purcellville: An incorporated town in Loudoun County, Virginia operating the same municipal service mix (police, water/sewer, parks/recreation, planning/zoning) for a similarly-sized small-town population, providing a structural peer for budget and operations comparison.
• City of Manassas Park: A small independent city in Northern Virginia providing its own police, public works, parks, and recreation services. Comparable in scale and full-service municipal structure, though operating as an independent city rather than an incorporated town.
• City of Fairfax: An independent city adjacent to the Town of Vienna in Northern Virginia with its own police, utilities, and parks functions. Operates the same municipal-government model with overlapping regional labor markets and economic base.
• Town of Front Royal: An incorporated Virginia town with its own police department, utilities, and parks. Comparable full-service municipal operating model at similar population scale, though in a different regional economic context.
• Town of Warrenton: An incorporated Virginia town providing police, water/sewer, parks/recreation, and planning services. Comparable in scale and full-municipal-service scope, though serving a more rural demographic than Vienna.

Regional players

• NOVA Parks: The Northern Virginia regional park authority that manages the W&OD Trail running through Vienna. Functions as a parks/recreation peer and core partner, operating across multiple jurisdictions in the region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/TownofViennaVA
• YouTubeyoutube.com/user/townofviennava
• Facebookfacebook.com/TownofViennaVA
• LinkedInlinkedin.com/company/town-of-vienna-va-government
• Instagraminstagram.com/townofviennava

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Vienna