Clive

Municipal Government Servicescityofclive.com

The City of Clive, Iowa is a municipal government serving approximately 18,601 residents with administrative, public safety, utility, parks and recreation, and community development services, funded primarily by property taxes, utility billing, permits, and recreation fees, and operated through City Hall, digital portals, and the Greenie AI virtual assistant.

Company typePrivate
Founded1956
HeadquartersClive, United States
Headcount101–250
GTM typeB2C
OfferingServices

What Clive does

The City of Clive, Iowa is a municipal government entity incorporated on October 9, 1956, serving approximately 18,601 residents across Clive's footprint in Polk and Dallas Counties within the Des Moines metropolitan area. The city delivers the full suite of municipal services through internal departments: Public Safety (Clive Police Department, Clive Fire and EMS), Public Works (water, garbage, recycling, streets), Parks and Recreation (including the seasonal Aquatic Center at 1801 NW 114th Street), Community Development (zoning, planning, permitting), the Clive Public Library, and Administrative Services (City Clerk's Office, Finance, Human Resources). It employs 101–250 staff and operates from City Hall at 1900 NW 114th Street, with governance by an elected Mayor (John Edwards, re-elected for a term beginning January 2026) and five-member City Council, administered day-to-day by City Manager Matt McQuillen (in role since January 2018, previously Assistant City Manager since March 2011).

The core product surface is digital-first, anchored by cityofclive.com and a stack of service applications: the Greenie AI-powered virtual assistant (24/7 chatbot and SMS, 75-language support), Community Connect online utility bill pay, a Citizen Service Request Portal for code enforcement and infrastructure issues, Parks and Recreation online registration and facility rental, a City Records Request System, the biennial NRC/Polco Resident Satisfaction Survey platform, and a monthly e-newsletter. Notable technology differentiators are ease-of-use and accessibility rather than proprietary IP — Greenie is positioned as a resident-facing concierge and the City Text Alert Platform provides one- and two-way emergency and operational messaging. The technology stack is integrated rather than custom-built, with no published patents, APIs, or proprietary models.

The business model is a municipal tax-and-fee hybrid. Property taxes (set annually by City Council based on assessed values) are the primary recurring revenue stream, supplemented by monthly utility billing for water and garbage, transactional recreation program fees (aquatic center passes, facility rentals, sports leagues), and one-time permits and licenses (dog and cat licensing, building permits, non-development permits). The city holds no parent company, has no shareholders, and is funded entirely through its operating budget and capital improvement program rather than external capital markets. Distribution is multi-channel: in-person at City Hall, self-service via the website and chatbot, retail-style at parks and recreation facilities, and via social media (Facebook, Instagram, YouTube, LinkedIn, X) plus traditional press releases. Marketing channels emphasize community engagement, citizen satisfaction measurement, and event-based outreach (Clive Festival, Mayor's Tree Lighting, Food Truck Fridays, Cabin Fever Reliever), reflecting a service-delivery GTM motion rather than a competitive acquisition model.

Clive firmographics

Firmographics

Name: Clive
Legal name: City of Clive
Website: https://cityofclive.com
Company type: Private
Founded year: 1956
Operating status: Operating
Headcount range: 101–250 employees
Short description: The City of Clive, Iowa is a municipal government serving approximately 18,601 residents with administrative, public safety, utility, parks and recreation, and community development services, funded primarily by property taxes, utility billing, permits, and recreation fees, and operated through City Hall, digital portals, and the Greenie AI virtual assistant.
Ownership category
akta.pro rank

Clive industry classification

Industry

Product category: Municipal Government Services
NAICS: Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (92512)
SIC: Sanitary Services (4950), Refuse Systems (4953), Water Supply (4941)
akta.pro primary industry: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)
akta.pro secondary industries: Solid Waste & Recycling Services Administration (BPAIACAH), Active Transportation & Micromobility Infrastructure (Bike/Ped Networks, Shared Mobility Programs) (BPAIALAI), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

Municipal government services
Public safety services
Water utility services
Parks and recreation
Civic administration

Where Clive is headquartered

Location

Headquarters

HQ city: Clive
HQ country: United States
HQ region: North America

Offices3 records

Markets served

Clive business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

Property Taxes: Primary municipal revenue source through property tax assessments based on real estate values.
Utility Billing: Water and garbage utility services billed to residential and commercial customers.
Licenses and Permits: Non-development permits and licenses including dog and cat licensing, and various city-issued permits.
Recreation Program Fees: Fees for aquatic center passes, recreation programs, facility rentals, and sports leagues.

Pricing tiers

Model	Billing	Price
Subscription	Monthly	Utility Service Rates
Transaction based/ take rate	Pay-as-you-go	Recreation Programs
Other	Annual	Property Taxes
One time/ perpetual license	Pay-as-you-go	Permits and Licenses

Go-to-market motion1 record

Distribution channels4 records

Marketing channels10 records

Clive product offering

Product offering

Core offering

The City of Clive, Iowa delivers municipal government services to residents and local businesses, including police and fire/EMS protection, water and garbage utilities, parks and recreation programming, library services, community development, permitting and licensing, and citizen engagement. Digital service delivery is centered on the cityofclive.com website, the Greenie AI virtual assistant available 24/7 in 75 languages, online utility bill pay via Community Connect, and a citizen service request portal.

Product overview

Clive, Iowa operates a comprehensive municipal digital platform centered on its city website (cityofclive.com), which serves as the primary interface for residents to access government services. The core offerings include Greenie, an AI-powered virtual assistant available 24/7 via chat and text in 75 languages; an Online Bill Pay system using Community Connect for utility payments; a Citizen Service Request Portal for reporting code violations, potholes, and other municipal issues; Parks and Recreation services with online registration for facilities, aquatic center, and programs; a City Records Request System; and a Resident Satisfaction Survey platform. These digital services are complemented by traditional government functions including voting information, library services, and community engagement tools.

Differentiator

Problem solved

Functional benefit

Brands

Greenie: AI-powered virtual assistant that provides quick and accurate information about various city services and resources in Clive. Greenie is available 24/7 online or by text message and can identify and respond in 75 different languages.

Products and services

City Website (cityofclive.com) Primary digital platform for Clive city government providing access to city services, information, news, and online tools including bill payment, service requests, and records access. For Clive residents, businesses, and visitors.
Greenie Virtual Assistant AI-powered virtual assistant chatbot providing 24/7 access to city information and services through website chat and SMS, capable of identifying and responding in 75 different languages. For Clive residents, businesses, and visitors.
Online Bill Pay (Community Connect) Online utility billing payment service for water and garbage services, switched from previous provider to the Community Connect platform. For Clive residential and commercial utility customers.
Citizen Service Request Portal Online portal for submitting service requests including code enforcement, trash and recycling issues, potholes, stormwater and sanitary sewers, parks issues, city-owned trees, and utility billing inquiries. For Clive residents and businesses.
Parks and Recreation Services Parks and recreation management including aquatic center, facility rentals, recreational programs, special events, and online registration for programs and passes. For Clive residents and visitors.
City Records Request System Online records request system for accessing public city records in compliance with Iowa Code Chapter 22, including police reports, city documents, and meeting records. For residents, journalists, and other requesters.
Resident Satisfaction Survey Platform Biannual resident survey platform to gather feedback on city services, quality of life, and governance. For Clive residents.
City Newsletter (E-Newsletter) Monthly electronic newsletter providing city updates, news, and information to residents, recently migrated to a new platform. For Clive residents and subscribers.
City Text Alert Platform One-way and two-way text alert system for severe weather, road closures, emergencies, and city updates. For Clive residents and subscribers.
Permits and Licenses (Dog/Cat Licensing, Building Permits) City-issued non-development permits and licenses including dog and cat licensing, building permits, and various non-development permits. For Clive residents and businesses.
Water and Garbage Utility Services Water supply and garbage utility services provided to residential and commercial customers through Central Iowa Water Works partnership for water supply, with billing managed by the City Finance Department. For Clive residents and businesses.
Public Safety Services (Police, Fire and EMS) Police protection, fire suppression, and emergency medical services delivered through the Clive Police Department and Clive Fire and EMS. For Clive residents, businesses, and visitors.

Quantifiable outcome

93% of residents rate Clive as a great place to live (2024 Survey)
+4 more outcomes

Companies that use Clive

Customer profile

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Clive technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature2 records

Clive partnerships and signals

Strategic signal

Partnerships

Twelve partnerships are on record, tiered core, major and minor.

Central Iowa Water Works (CIWW)coreStrategic or Co-development PartnerCentral Iowa Water Works provides water supply services and manages water treatment for Clive. Partnership involves water quality monitoring, nitrate level management, and implementation of water use plans including smart irrigation controller pilot programs.
Westcom Dispatch CentercoreStrategic or Co-development PartnerShared emergency dispatch center providing services to West Des Moines, Urbandale, Clive, Waukee, and Norwalk. Matt McQuillen serves as Chair of the Management Committee.
National Research Center (NRC) and PolcocoreStrategic or Co-development PartnerPartnership for biennial resident satisfaction surveys since 2012. Seven surveys conducted (2012, 2014, 2016, 2018, 2020, 2022, 2024) to track resident attitudes and inform strategic planning.
Iowa Public Information Board (IPIB)majorStrategic or Co-development PartnerState agency providing Open Meetings/Open Records (OMOR) training required for newly appointed board and commission members within 90 days of taking office.
Iowa League of CitiesmajorStrategic or Co-development PartnerState organization providing OMOR training options and resources for city board and commission members.
Drake University Law SchoolminorStrategic or Co-development PartnerMayor John Edwards serves as Professor of Law, Associate Dean for Information Resources and Technology, and Director of the Law Library at Drake University Law School.
Des Moines Area Metropolitan Planning Organization (MPO)majorStrategic or Co-development PartnerRegional planning organization for which Matt McQuillen serves on the MPO Surface Transportation Program (STP) Funding Subcommittee.
Des Moines Metropolitan Transit AuthorityminorStrategic or Co-development PartnerRegional transit authority; Mayor John Edwards served twice as Chair of the Board of Trustees and on the MTA Board for more than a decade.
Greater Dallas County Development AlliancemajorStrategic or Co-development PartnerEconomic development partnership for promoting development in Clive and the greater Dallas County region.
Polk County Election OfficeminorOthersCounty election office handling voter registration and elections for Clive residents living east of NW 142nd Street.
Dallas County Election OfficeminorOthersCounty election office handling voter registration and elections for Clive residents living west of NW 142nd Street.
Clive-WDM SchoolsminorStrategic or Co-development PartnerCollaboration with West Des Moines Community School District for joint initiatives.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Clive competitors and assessment

Company assessment

Direct peers

City of Ankeny: Large Des Moines-metro suburb where City Manager McQuillen previously worked. Provides the full municipal service stack (police, fire, utilities, parks, library) and serves as a relevant scale and operational benchmark.
City of Urbandale: Des Moines-metro suburb sharing the Westcom dispatch center and CIWW water partnership with Clive. Offers a similar portfolio of municipal services and serves a comparable suburban residential and commercial base.
City of Altoona: Des Moines-metro suburb operating full municipal services with a similar mix of residential and commercial taxpayers. Relevant peer for benchmarking suburban Iowa municipal operations at Clive's scale.
City of West Des Moines: Adjacent Des Moines-metro suburb with similar governance structure, full municipal services (police, fire, utilities, parks), and overlapping regional partnerships (Westcom dispatch, CIWW water). Directly comparable in population scale and service mix to Clive.
City of Grimes: Des Moines-metro suburb providing municipal services including police, fire, public works, and parks/recreation to a suburban population of comparable scale to Clive.
City of Johnston: Suburban Des Moines-metro city offering comparable municipal services including public safety, public works, parks and recreation. Shares the regional labor market and intergovernmental context with Clive.
City of Waukee: Fast-growing Des Moines-metro suburb and fellow Westcom/CIWW partner. Comparable in providing police, fire, parks, recreation, and utility services to a suburban Des Moines residential population.
City of Pleasant Hill: Des Moines-metro suburb providing police, fire, public works, parks, and recreation services. Comparable governance model and service breadth to Clive.
City of Norwalk: Des Moines-metro suburb that shares the Westcom emergency dispatch partnership with Clive. Operates a comparable set of core municipal services for a similar suburban population.
City of Windsor Heights: Small Des Moines-metro suburb (inner-ring) offering a similar suite of municipal services to a residential population. Useful as a near-peer benchmark for service delivery efficiency at small scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Clive financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Clive leadership team

Management profile

Number of profiles

Profiles11 records

Clive subsidiaries and ownership

Company hierarchy

Subsidiaries11 records

Clive funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Clive M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clive

What does Clive do?

Is Clive a public or private company?

Clive is a private company. It is classified as state government owned and is currently operating.

When was Clive founded?

Clive was founded in 1956. It employs 101 to 250 people.

Where is Clive based?

Clive is headquartered in Clive, United States, in the North America region.

How does Clive make money?

Four revenue lines are on record. Property Taxes are the primary driver. The others are utility Billing, licenses and Permits and recreation Program Fees.

Who are Clive's main competitors?

Direct peers on record are City of Ankeny, City of Urbandale, City of Altoona, City of West Des Moines, City of Grimes, City of Johnston, City of Waukee, City of Pleasant Hill, City of Norwalk and City of Windsor Heights.

Does Clive have an API?

No public API is recorded for Clive.

What industry is Clive in?

Clive's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities), with a secondary code of BPAIACAH, Solid Waste & Recycling Services Administration. Its NAICS code is 925 and its SIC code is 4950.