Division of Technology Services

Name

Division of Technology Services

Legal name

Division of Technology Services

Website

https://dts.utah.gov

Company type

Private

Founded year

2006

Operating status

Operating

Ownership category

akta.pro rank

Product category

State Government IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)

akta.pro primary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

akta.pro secondary industries

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA), Enterprise LAN/WAN & SD-WAN Services (BPAEAEAD)

Keywords

• Government IT services
• Identity access management
• Citizen portal services
• State agency hosting
• Public sector cybersecurity

Headquarters

HQ city

Taylorsville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Government IT Services: DTS provides IT services to executive branch state agencies as a division within the Department of Government Operations. Services include application support, hosting, networking, security, and communication services funded through state government appropriations.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

DTS is the centralized IT service provider for the executive branch of the State of Utah, delivering IT infrastructure, application development, hosting, networking, security, and communication services to all state agencies. Core offerings include UtahID single sign-on, the MyUtah citizen portal, enterprise hosting at the Salt Lake Data Center, statewide cybersecurity via the Utah Cyber Center, and supporting services like computer support, network operations, and customer experience programs.

Product overview

Division of Technology Services (DTS) is Utah's executive branch IT service provider operating as a platform of interconnected services rather than a single product. The core portfolio centers on MyUtah (citizen portal) and UtahID (identity/access management), complemented by Application Development, Hosting/Database, Network, Security, Computer Support, and Communication Services. Key initiatives include an AI Program (including generative AI chatbot), Human Capital Management Payroll System upgrade, Verifiable Digital Credentials, Data Privacy Services, and Customer Experience Program. The organization also maintains infrastructure standards including the Utah Design System for web consistency and migrated to Genesys Cloud for contact center operations. DTS's services are delivered through internal infrastructure including Salt Lake Data Center with secondary and cloud hosting environments.

Differentiator

Problem solved

Functional benefit

Products and services

• MyUtah

Quantifiable outcome

• UtahID supports over 30 million logins per month
• +4 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core and minor.

• GovRAMPcoreTechnology or Integration · 21 March 2025The State of Utah partnered with GovRAMP to enhance cybersecurity measures and ensure compliance with national security standards. This initiative protects sensitive government data, mitigates cyber risks, and streamlines procurement for cloud service providers. Utah adopted GovRAMP's standardized approach ensuring cloud vendors meet rigorous security requirements before engaging with state agencies. Policy took effect July 1, 2025.
• Utah Department of Transportation (UDOT)minorStrategic or Co-development Partner · 30 October 2024DTS collaborated with UDOT to provide essential wireless connectivity to the Department of Workforce Services' tiny home shelter (27 homes and a guard building) for homeless residents in Salt Lake City. Permanent wireless infrastructure was successfully installed ensuring continuous connectivity.
• IBM CloudabilitycoreTechnology or IntegrationDTS implemented IBM Cloudability as the core Cloud Technology Business Management (TBM) solution to address challenges in managing cloud and infrastructure costs. This enabled shift from reactive, manual approach to proactive, automated, insights-driven cloud cost management.
• Utah Commission on Criminal and Juvenile Justice (CCJJ)coreStrategic or Co-development PartnerDTS collaborated with CCJJ on the Public Safety Portal project, a comprehensive statewide data portal serving as a central repository for criminal justice metrics from 400+ stakeholders including arresting agencies, courts, jails, correctional facilities, and probation offices.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Pennsylvania Office of Information Technology: Pennsylvania's statewide IT organization providing enterprise IT services, infrastructure, and cybersecurity to executive branch agencies. Operates a similar consolidated state government IT services model as Utah DTS.
• California Department of Technology: The California state government's primary IT department providing centralized technology services, policy, and infrastructure for executive branch agencies. Operates the same core model as Utah DTS: consolidated IT services for a state executive branch, making it the closest direct peer in scope and mandate.
• Texas Department of Information Resources: Texas's central state IT authority delivering statewide technology services, including data center services, cybersecurity, and managed services to state agencies and local governments. Functions as the structural equivalent of Utah DTS within a much larger state government.
• Virginia Information Technologies Agency (VITA): Virginia's consolidated IT services agency serving executive branch agencies with infrastructure, communications, security, and application services. Direct functional peer to Utah DTS in delivering centralized, statutory IT services to a state government.
• Florida Digital Service / DMS: Florida's Department of Management Services oversees the state data center and provides centralized IT infrastructure and services to executive branch agencies. Comparable to Utah DTS in mandate and centralized IT service delivery model.
• Ohio Department of Administrative Services - Office of Information Technology: Ohio's central IT organization providing technology services and infrastructure to state agencies through the Department of Administrative Services. Direct functional peer in delivering consolidated IT services to a state executive branch.
• New York State Office of Information Technology Services (ITS): New York's central IT service organization providing consolidated technology services to state agencies, including networking, security, hosting, and application development. Operates the same executive-branch IT shared services model as Utah DTS, scaled to a much larger state.
• Washington State Department of Enterprise Services (WaTech): Washington State's consolidated IT and enterprise services organization providing cybersecurity, cloud, and infrastructure services to state agencies. Direct structural peer to Utah DTS in operating model and centralized government IT delivery.
• Colorado Office of Information Technology (OIT): Colorado's central state IT office delivering technology services, applications, and infrastructure to executive branch agencies. Functions under a similar consolidated state IT service mandate as Utah DTS.
• Georgia Technology Authority (GTA): Georgia's state government IT authority providing statewide network, cybersecurity, and managed services to executive branch agencies. Functions as the same shared-services IT model as Utah DTS within a comparable state government footprint.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/UtahDTS
• LinkedInlinkedin.com/company/state-of-utah
• Xx.com/DTSUtah

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Division of Technology Services