City and County of Honolulu

What City and County of Honolulu does

The City and County of Honolulu is a consolidated municipal government entity established in 1907 that provides comprehensive public services to the residents and visitors of Oahu, Hawaii. Operating through 30+ departments and two semi-autonomous agencies — the Honolulu Authority for Rapid Transportation (HART) and the Honolulu Board of Water Supply — the City employs 10,500+ staff and delivers services spanning public transit (TheBus bus network and Skyline automated rail), wastewater treatment (e.g., the 10.77 million gallons-per-day Kailua Regional Wastewater Treatment Plant), refuse collection, affordable housing development, parks and recreation (5 botanical gardens, 50+ beach parks, Honolulu Zoo, Neal S. Blaisdell Center, golf courses), emergency services, driver licensing, property tax collection, and building permitting. Service delivery operates across physical offices (Honolulu Hale, Kapolei Hale, Kapalama Hale, Satellite City Halls), online portals (HNL 311, Honolulu Open Data, CivCheck permit automation), and the Holo Card fare system.

The underlying technology infrastructure includes transit systems, wastewater treatment facilities, emergency dispatch systems, and digital government services platforms. Recent technology initiatives include CivCheck automated permit verification for the Department of Planning and Permitting, the Hawaii Digital ID mobile driver's license, the O'ahu Hazard Explorer for the Department of Emergency Management, and the Honolulu Ocean Safety Digital Reporting system. The City maintains an open data portal at data.honolulu.gov and a centralized Kōkua Command Center at the Department of Community Services headquarters for service coordination. Infrastructure investments include $85+ million in capital improvements at Kailua WWTP and a $2 million FTA Transit-Oriented Development Planning grant supporting a 2,500+ unit affordable housing pipeline across ten TOD sites.

Revenue is generated primarily through real property taxation, supplemented by service fees (driver licensing, vehicle registration, building and camping permits, business licenses), transit fares (TheBus and Skyline rail), and enterprise services (golf courses, Honolulu Zoo admissions, Blaisdell Center events). The City operates under Mayor Rick Blangiardi and the Honolulu City Council, with a workforce spanning executive leadership (Managing Director Krishna F. Jayaram), department directors, and deputy directors across every operational unit.

Name

City and County of Honolulu

Legal name

City and County of Honolulu

Website

https://honolulu.gov

Company type

Private

Founded year

1907

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

The City and County of Honolulu is a consolidated municipal government serving all Oahu residents and visitors through 30+ departments, providing transit (TheBus, Skyline rail), wastewater treatment, affordable housing, parks, emergency services, permitting, and licensing via a 10,500+ employee workforce.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Bus and Other Motor Vehicle Transit Systems (485113), Regulation and Administration of Transportation Programs (926120)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Sanitary Services (4950), Refuse Systems (4953), Water Supply (4941)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Local Transportation, Parking & Mobility Administration (BPAIACAM), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Regional/County Public Bus Operators (THAIAEAB)

Keywords

• Municipal government services
• Public transportation
• Wastewater management
• Parks and recreation
• Affordable housing

Headquarters

HQ city

Honolulu

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Property Tax Revenue: Primary revenue source from real property taxes collected from Oahu residents and property owners.
2. Service Fees: Fees collected for driver licenses, vehicle registration, building permits, camping permits, business licenses, and other government services.
3. Transit Fares: Revenue from TheBus public transit fares and Skyline rail fares.
4. Enterprise Services: Revenue from municipal golf courses, Honolulu Zoo admissions, Neal S. Blaisdell Center events, and other enterprise operations.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

The City and County of Honolulu delivers core municipal government services to Oahu residents and visitors, including public transportation via TheBus bus system and Skyline rail, wastewater treatment and refuse collection, parks and recreation facilities, driver licensing and motor vehicle registration, affordable housing development, emergency management, property tax administration, and permitting and licensing services delivered through both physical Satellite City Hall locations and digital portals.

Product overview

The City and County of Honolulu provides comprehensive municipal services to Oahu residents through a multi-platform service delivery model combining in-person offices, online portals, mobile applications, and public transit systems. Core services include public transportation (TheBus, Skyline rail, Holo Card fare system, TheHandi-Van paratransit), motor vehicle and driver licensing, parks and recreation (parks, botanical gardens, golf courses, zoo, Blaisdell Center), emergency services, environmental services (wastewater, refuse collection), housing assistance, and community engagement tools (HNL 311 portal, Honolulu Open Data). Digital service enhancements include CivCheck for permit automation, Hawaii Digital ID mobile app, O'ahu Hazard Explorer for disaster preparedness, and a digital reporting system for Ocean Safety. Transit infrastructure includes the Skyline automated rail system and various capital improvement projects.

Differentiator

Problem solved

Functional benefit

Products and services

• TheBus Public Transit

Quantifiable outcome

• 20% drop in unsheltered homeless individuals on Oahu
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Voya FinancialcoreStrategic or Co-development Partner · 23 July 2026Voya Financial has served as provider for the City and County of Honolulu's Deferred Compensation Plan since 1979, with the partnership extended under a new 5-year contract. The plan represents approximately $1.2 billion in assets serving nearly 9,300 participants, selected through competitive RFP process.
• Wealthspire Retirement AdvisorycoreImplementation/ SI/ Consulting Partner · 23 July 2026Wealthspire Retirement Advisory served as the City's independent retirement plan advisor during the competitive Request for Proposal process for the Deferred Compensation Plan contract.
• EAH HousingcoreStrategic or Co-development Partner · 14 July 2026EAH Housing was selected as the preferred negotiating partner for redevelopment of Iwilei Center with approximately 800-900 affordable housing units planned, as part of the Iwilei-Kuwili Transit-Oriented Development plan.
• DTL, BDP Quadrangle, Wilson Okamoto Corporation, and Nippon KoeiminorImplementation/ SI/ Consulting Partner · 14 July 2026Planning consultants selected to prepare a master plan for the Kūwili Station Transit-Oriented Development Redevelopment Area as part of broader TOD strategy.
• Hawaiian Dredging Construction CompanycoreImplementation/ SI/ Consulting Partner · 18 June 2026Awarded $23.6 million biotower rehabilitation project at Kailua Regional Wastewater Treatment Plant as part of $85+ million capital improvement program.
• Nan, Inc.coreImplementation/ SI/ Consulting Partner · 18 June 2026Awarded $61.7 million for new dewatering building at Kailua Regional Wastewater Treatment Plant as part of capital improvement projects.
• BOW Construction Management Service, Inc.minorImplementation/ SI/ Consulting Partner · 12 June 2026Serving as consultant overseeing traffic management, business access, and emergency services during California Avenue roadway improvement project.
• Feed the Hunger Fund (FTHF)minorStrategic or Co-development Partner · 26 May 2026Partner with Office of Economic Revitalization for the City's first small business loan program, announced during National Homeownership Month.

Scale indicators15 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• King County, Washington: Consolidated county-city government serving the Seattle metropolitan area; operates King County Metro Transit (bus, rail, paratransit), housing and community development programs, and wastewater treatment. Most structurally similar to Honolulu as a consolidated urban-jurisdiction operator of multi-modal transit and housing.
• City of Portland (Oregon): City government with substantial housing, parks, and multi-modal transit programs. Comparable mid-sized urban footprint and active transit-oriented development strategy.
• City of Seattle: Coastal city with Sound Transit partnership, municipal housing programs, and large parks/enterprise footprint. Comparable scale of transit, housing, and emergency services investment.
• City of Boston: Compact coastal city operating municipal services including housing, transportation, parks, and Boston Public Schools. Comparable scale of consolidated municipal services and active TOD strategy.
• City and County of Denver: Consolidated city-county government operating Denver-based services including partnership with RTD for transit, affordable housing programs, and parks/recreation. Comparable scale and consolidated governance structure to Honolulu.
• City of Phoenix: Large municipal government operating housing programs, parks, and transit partnerships. Comparable scale of consolidated services and workforce size (10,000+ employees).
• Miami-Dade County: Consolidated county government operating Metrobus, Metrorail, Metromover, and major affordable housing initiatives. Coastal jurisdiction with tourism-driven tax base, comparable to Honolulu's economic mix.
• City of San Francisco: Coastal city operating Muni (bus, light rail, historic streetcars), major affordable housing pipeline, and tourism-dependent enterprise revenue. Comparable island/coastal urban profile and multi-modal transit operation.

Broad incumbents

• Los Angeles County Metropolitan Transportation Authority (LA Metro): Major multi-modal transit operator (bus, light rail, subway, BRT) serving Los Angeles County with TOD planning initiatives. Larger in scale than Honolulu but most directly comparable on transit operations and TOD strategy.
• New York City Metropolitan Transportation Authority (MTA): Largest U.S. transit operator running subway, bus, commuter rail, and paratransit under a public authority structure. Far larger scale but offers a comparable model of integrated multi-modal transit operations and TOD-driven regional development.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/HonoluluGov
• YouTubeyoutube.com/channel/UCvvTb1M5u_R2NeUf6eW1JVA
• Facebookfacebook.com/HonoluluGov
• LinkedInlinkedin.com/company/hnlcityjobs
• Instagraminstagram.com/mayorrickhnl

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City and County of Honolulu