National Agency for Social Protection

What National Agency for Social Protection does

The National Agency for Social Protection (NASP, also branded IHMA) is a state agency under the President of the Republic of Uzbekistan, established by Presidential Decree PF-82 on June 1, 2023, and headquartered at 3 Amir Temur Avenue, Tashkent. It is the authorized state body responsible for developing and implementing unified state policy in social protection and the provision of social services. The Agency serves vulnerable populations across Uzbekistan—persons with disabilities (1,067,571 registered as of July 2026), low-income families (563,403 in the poverty registry, 2,325,027 family members), orphans and children deprived of parental care (80,850 under guardianship), elderly individuals living alone, women affected by violence, and youth. Services span seven functional areas: disability services, child protection, family support, women's protection, elderly care, youth support, and social security. The Agency coordinates the State Social Insurance Fund, which administers maternity and temporary disability benefits.

NASP operates a layered digital infrastructure anchored by the Unified Register of Social Protection—an automated information system that receives electronic data from 60 ministries and departments to identify low-income families, assign child benefits and material assistance, and form a unified beneficiary database, with 99% of pension applications processed online. The Baraka unified social card and mobile app (1,209,361 cards issued as of July 2026) functions as bank card, digital ID, and consolidator of 17 document types, replacing transport cards, disability certificates, and student IDs. The Social Insurance Information Module automates verification of insurance experience and income from tax and labor information systems for proactive benefit assignment. The E-Case case management system manages 616,104 open cases and 1,122,526 completed tasks. The 8,574-mahalla social worker network and Inson Social Service Centers in every regional and district center provide the physical service delivery layer.

The Agency is funded through the Uzbekistan state budget, with all services provided free of charge to eligible citizens. Eligibility is determined through automated means-testing against a minimum consumer expenditure threshold (669,000 UZS per family member per month), asset tests (real estate, vehicles, deposits, securities), and demographic factors. The Agency is pursuing AI and microsimulation modeling integration through its UNDP strategic partnership, and is implementing the 'Zero Bureaucracy – 2030' digital transformation program. Other key international partners include GIZ (dual education for social workers), World Bank (adaptive social protection via the INSON Project), and UNICEF (Child Helpline training and child protection). Total system expenditures were approximately 17,872,502 million UZS for January–November 2025.

Name

National Agency for Social Protection

Legal name

National Agency for Social Protection under the President of the Republic of Uzbekistan

Website

https://ihma.uz

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

101–250 employees

Short description

Uzbekistan's National Agency for Social Protection is a state agency under the President that delivers unified social protection—benefits, insurance, and case management—to vulnerable citizens through the Unified Register, Baraka card, mahalla social workers, and Inson Centers.

Ownership category

akta.pro rank

Product category

Government Social Protection Services

NAICS

Administration of Public Health Programs (923120), Other General Government Support (92119)

SIC

Services-Social Services (8300), Accident & Health Insurance (6321)

akta.pro primary industry

State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI)

akta.pro secondary industries

Disability Benefits Administration (BPAIAKAC), Family & Child Benefits Administration (Child Allowance, Parental Leave) (BPAIAKAD), Social Care & Long-Term Care Benefits Administration (BPAIAKAK)

Keywords

• Social protection services
• Government benefits administration
• Social insurance fund
• Welfare program delivery
• Social services coordination

Headquarters

HQ city

Tashkent

HQ country

Uzbekistan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. State Budget Funding: The Agency is funded through the Republic of Uzbekistan state budget. Expenditures include salaries, social benefits, pensions, material assistance, food, medicines, clothing, prosthetics, housing for orphans, utility services, and capital expenditures. Total system expenditures for January-November 2025 were approximately 17,872,502 million UZS.
2. Social Insurance Fund: The State Social Insurance Fund (under the Agency's coordination) administers and pays maternity benefits and temporary disability benefits. Funded through mandatory social insurance contributions (a portion of personal income tax plus voluntary contributions). From July 1, 2026, temporary disability benefits from the 6th day of illness are paid by the State Social Insurance Fund.

Pricing tiers

Distribution channels6 records

Marketing channels7 records

Core offering

The National Agency for Social Protection under the President of the Republic of Uzbekistan is the authorized state body that delivers social protection benefits, social insurance payments, and social services to vulnerable populations of Uzbekistan. It administers pensions, child benefits, material assistance, maternity and temporary disability benefits, and rehabilitation services through a digital infrastructure (Unified Register, Baraka card, Social Insurance Module) and a nationwide network of Inson Centers and mahalla-level social workers.

Product overview

The National Agency for Social Protection operates a multi-layered digital ecosystem for social protection services in Uzbekistan. The core platform consists of the 'Unified Register of Social Protection' information system and the Social Insurance Information Module, which work together to automatically identify beneficiaries, assign benefits, and manage cases. These are supported by citizen-facing products including the Baraka unified social card (combining payment, identification, and service access), the My IHMA mobile application, and the Social Insurance chatbot. The agency operates through a network of 'Inson' Social Service Centers providing face-to-face services, while the Social Registry and E-Case systems maintain the underlying data infrastructure. Specialized services include the Social Taxi for persons with disabilities, day care services, the Inson volunteering program, and various hotlines including the Child Helpline. All systems are interconnected through interdepartmental electronic integration with 60 government ministries and departments.

Differentiator

Problem solved

Functional benefit

Brands

• Baraka: The first official card and app in Uzbekistan for receiving and managing social benefits. Functions as a bank card and digital identification tool. Can replace transport card, disability certificate, and student ID. By 2027, all types of social payments (except pensions) are planned to be fully transferred to this system.
• Inson Social Service Centers
• Inson Volunteering System

Products and services

• Baraka Unified Social Card and Mobile App First official card and mobile app in Uzbekistan for receiving and managing government social benefits. Functions as a bank card and digital identification tool, consolidating social payments and supporting 17 types of digital documents. Targeted at citizens receiving government social assistance and benefits.
• Inson Social Service Centers Unified facilities providing comprehensive social services including benefits, financial aid, rehabilitation programs, employment support, assistance for persons with disabilities, and psychological and legal counseling. Located in every regional and district center of Uzbekistan.
• Unified Register of Social Protection Information System Automated information system that identifies low-income families using interdepartmental electronic interaction, assigns child benefits and material assistance, and forms a unified database. Receives 16+ types of information from 60 ministries and departments electronically, with 99% of pension applications accepted online.
• State Social Insurance System (Maternity and Temporary Disability Benefits) Proactive system for assignment and payment of maternity benefits and temporary disability benefits through the State Social Insurance Fund. Automatically verifies insurance experience and income from tax and labor information systems, and issues electronic sick leave certificates. Targeted at private sector employees in Uzbekistan.
• My IHMA Mobile Application Mobile application for accessing agency services, applying for social benefits, calculating maternity and sick leave benefits, and accessing social insurance information. Available on Google Play and App Store.
• Inson Social Volunteering System Social volunteering program where trained volunteers provide assistance to persons with disabilities, the elderly, and individuals in need of social support. Provides volunteer coordination and training infrastructure.
• Social Taxi Subsidized transportation service for persons with disabilities. Operates as a city transport alternative for disabled citizens, with 12,296 trips recorded and 220 million UZS subsidy utilized as of July 2026.
• Day Care Service for Children with Disabilities Day care service for children with disabilities, delivered through partnering entrepreneurs. 6,008 children assisted with 539 entrepreneurs participating in service provision as of July 2026.
• Social Insurance Chatbot Chatbot that answers questions about social insurance, providing automated assistance for citizen inquiries regarding insurance coverage, contributions, and benefit assignments.
• Benefit Calculation Calculator Online calculator for estimating maternity benefit and sick leave benefit amounts. Available through the My IHMA application portal.
• Child Helpline Hotline service for child protection, with trained operators providing support to children at risk. Operators trained through international program with UNICEF on child rights and child-centred counselling.
• Sanatorium Rehabilitation Services Sanatorium-based rehabilitation services for vulnerable populations, with 130,011 beneficiaries and 21,652 currently under treatment as of July 2026.

Quantifiable outcome

• Over 81,000 electronic certificates of temporary disability processed automatically in first five months of 2026
• +11 more outcomes

Named customers1 record

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• United Nations Development Programme (UNDP)coreStrategic or Co-development Partner · 20 July 2026Strategic partnership focused on digital transformation of Uzbekistan's social protection system. Joint CHANGE project developing state social insurance, care service standards, and National Strategy formulation. Gender Equality Seal initiative for government organizations. Priority areas include AI technologies, microsimulation modeling, Social Registry integration, long-term care system, inclusive education, and state social insurance actuarial studies.
• German Society for International Cooperation (GIZ)coreStrategic or Co-development PartnerCooperation on dual education development in social protection. Expert analysis and recommendations on training system for social workers and social work assistants. Implementation of dual education program in 'Social Work' field integrating theoretical knowledge at higher education institutions with practical training at Inson Social Service Centers. Conducted under GIZ's PROSPI and TexVET II projects.
• World BankcoreStrategic or Co-development PartnerPartnership through the INSON Project for adaptive social protection and climate change adaptation. World Bank support for training of trainers programs and pilot adaptive social protection system in four districts and cities. Project plans to deliver adaptive assistance packages to nearly 5,000 people in need of social protection.
• UNICEFcoreStrategic or Co-development PartnerJoint initiative with UNICEF for international training program on child rights and child-centred counselling for Child Helpline operators. Support for INSON Project adaptive social protection activities. Collaboration on child protection mechanisms and best interests of the child approach.
• Center for Community Strengthening and Social Wellbeing DevelopmentminorImplementation/ SI/ Consulting PartnerPartner in international training program for Child Helpline operators alongside UNICEF and the Agency. Co-trainers developing modern knowledge and practical skills in effective communication with children.
• Confederation of Employers of UzbekistanminorChannel Partner/ Reseller/ DistributorOpen dialogue on reforms in state social insurance system, new procedure for assigning and paying temporary disability benefits, and mechanism for state financing of maternity benefits. Represents private sector employers affected by new social insurance requirements.
• State Social Insurance FundcoreStrategic or Co-development PartnerState fund responsible for payment of maternity benefits and temporary disability benefits from January 1 and July 1, 2026 respectively. Administers State Social Insurance system with integrated information systems of ten ministries and government agencies.

Scale indicators14 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Department of Social Welfare and Development (DSWD, Philippines): Philippines' national agency delivering social protection, conditional cash transfers, and protective services to vulnerable populations. Operates comparable Pantawid program and has rolled out digital national ID-linked benefits, making it a strong operational analogue.
• IMSS (Instituto Mexicano del Seguro Social): Mexico's national social security institute administering health, maternity, disability, and retirement benefits. Comparable comprehensive social-insurance mandate and large operational footprint across hundreds of clinics and offices.
• BPJS Ketenagakerjaan: Indonesia's national social security agency for employment-related benefits (maternity, disability, old age, death). Highly comparable in mandate, digital-first delivery, and coverage scale, though in a much larger population.
• National Pension System (NPS) / Employees' Provident Fund Organisation (EPFO, India): India's EPFO administers mandatory social insurance and provident fund benefits for hundreds of millions of private-sector employees, including maternity and disability coverage. Comparable scale of digital reform (e.g., online claim processing) and beneficiary base.

Regional players

• National Social Protection Agency of Tajikistan (Агентство по социальной защите): Tajikistan's state agency for social protection, pensions, and disability benefits — a smaller but structurally similar regional counterpart operating within the same CIS social-policy tradition.
• Ministry of Labour and Social Protection of the Population of Kazakhstan: Kazakhstan's central body for social protection policy, pensions, and social assistance across a comparable Central Asian welfare-state model. Closest regional analogue, though Kazakhstan's system predates Uzbekistan's digital overhaul.

Broad incumbents

• Social Security Administration (SSA, United States): The US federal agency administering retirement, disability, and survivor benefits. A long-established incumbent in the same broad category; much larger and more mature but offers a comparable statutory benefit-delivery model.

Others

• UNDP (United Nations Development Programme): UN agency providing policy advisory, digital transformation, and capacity-building support to national social protection systems globally. Strategic partner to NASP via the CHANGE project rather than a competitor.

Emerging players

• PayIt (now part of Tyler Technologies): Govtech platform enabling digital government-to-citizen payments and benefits disbursement across US states and municipalities. Comparable functional capability (digital benefits + ID-linked payments) but operates as a vendor rather than an administering agency.
• Stanchion Cartridges (NSSF Uganda): Uganda's National Social Security Fund, an emerging-market statutory social insurance provider delivering retirement, maternity, and invalidity benefits. Comparable emerging-market statutory social-insurance mandate at smaller scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ijtimoiyhimoya
• Facebookfacebook.com/ijtimoiyhimoyaagentligi

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about National Agency for Social Protection