What Hotpack does

Hotpack, operating as Hotpack Packaging Industries LLC, is a UAE-based manufacturer and distributor of disposable food packaging products headquartered in National Industries Park, Jebel Ali, Dubai. Founded in 1995 and operating with approximately 1,500 employees, the company offers a catalogue of more than 3,500 SKUs spanning paper, tissue, plastic, hygiene and protection, baking and decoration, biodegradable, aluminium, wooden, glass, dispenser, and combo-pack categories, organized under sub-brands including Soft n Cool, Marjaan, Eco Store, and Hygic Professional. Distribution is conducted through a proprietary Shopify-based e-commerce webstore (hotpackwebstore.com) with companion iOS and Android mobile apps, a dedicated B2B wholesale channel, and physical retail locations, all serving the UAE market with free delivery on orders above AED 99.

The business generates revenue through one-time product sales across both B2C e-commerce and B2B wholesale channels, priced in UAE Dirham via per-unit and bulk-tier pricing, alongside a customization services stream that applies customer logos and artwork to paper cups, bags, and packaging at MOQs starting around 500-1,000 pieces. Customers are diversified across restaurants and cafes, bakeries and patisseries, hotels and hospitality, healthcare and medical facilities, e-commerce retailers, event planners, and offices; the webstore displays 4,003+ customer reviews with 85% positive ratings, indicating established consumer-side traction. The company is privately held with no disclosed institutional investors, funding rounds, M&A activity, or restructuring events in the available record, and it primarily markets through digital channels including social media (Facebook, Instagram, TikTok, YouTube, Twitter), email, seasonal themed collections tied to occasions such as Ramadan, Eid, and UAE National Day, and customer review social proof.

Name

Hotpack

Legal name

Hotpack Packaging Industries LLC

Website

https://hotpackwebstore.com

Company type

Private

Founded year

1995

Operating status

Operating

Short description

Hotpack Packaging Industries LLC is a Dubai-based, privately held manufacturer and distributor of over 3,500 disposable food packaging SKUs serving UAE food service, hospitality, healthcare, bakery, and retail customers via e-commerce, wholesale, and physical retail channels with 1,500 employees.

Ownership category

akta.pro rank

Product category

Disposable Food Packaging

NAICS

Other Paperboard Container Manufacturing (322219), Corrugated and Solid Fiber Box Manufacturing (322211)

SIC

Paperboard Containers & Boxes (2650), Wholesale-Paper & Paper Products (5110), Miscellaneous Plastics Products (3080)

akta.pro primary industry

Paper-Based Foodservice Packaging (Cups, Lids, Trays, Takeout Containers) (IMALACAJ)

akta.pro secondary industries

Foodservice Disposables (cups, plates, bowls, trays, clamshells) (IMAMAHAI), Foodservice & Single-Use Plastic Packaging (Cups, Lids, Cutlery) Manufacturing (IMANAEAI), Napkins, Tableware & Foodservice Disposables (Plates, Cups, Cutlery) (CRADALAD)

Keywords

• Disposable food packaging
• Sustainable packaging solutions
• Food service supplies
• Biodegradable containers
• Custom printed packaging

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Product Sales - Retail E-commerce: Direct sales of disposable food packaging products to consumers and businesses through the hotpackwebstore.com e-commerce platform with per-unit and bulk pricing.
2. Wholesale and Bulk Orders: B2B sales channel targeting restaurants, cafes, catering companies, and hospitality businesses with volume-based pricing and dedicated wholesale accounts.
3. Customization Services: Branded packaging solutions where Hotpack prints customer logos and designs on packaging products for a premium, with minimum order quantities and artwork requirements.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Hotpack manufactures and supplies over 3,500 disposable food packaging products across paper, plastic, tissue, aluminum, wooden, and biodegradable material categories. The company sells these products directly through its e-commerce webstore to both individual consumers and businesses, and offers customization services for branded/printed packaging. Operations are based in Dubai, UAE with a workforce of approximately 1,500 employees.

Product overview

Hotpack is a UAE-based sustainable packaging company offering over 3,500 disposable food packaging products through its e-commerce webstore platform. The product portfolio spans multiple categories including paper products (cups, bags, boxes, bowls), tissue products under the Soft n Cool brand, plastic products, hygiene & protection items, baking & decoration supplies, bio-degradable/eco-friendly products, aluminium packaging, wooden products, dispensers, and combo packs. The company operates an Eco Store sub-brand focusing on sustainable solutions. Key offerings include customizable paper cups with branding options, with products serving diverse sectors including food service, hospitality, healthcare, retail, e-commerce, and households. The platform provides business-to-consumer (B2C) and business-to-business (B2B) sales through its webstore with free delivery on orders above AED 99 in the UAE.

Differentiator

Problem solved

Functional benefit

Brands

• Soft n Cool: Facial tissues, maxi rolls, and paper products brand
• Marjaan
• Hotpack Webstore
• Eco Store
• Hygic Professional

Products and services

• Paper Products Wide range of disposable paper packaging including paper cups (single wall, double wall, ripple, kraft), paper bags, paper boxes, paper bowls, paper trays, and paper plates for food service businesses.
• Tissue Products Tissue and hygiene paper products including facial tissues, maxi rolls, paper napkins, toilet rolls, C-fold tissues, V-fold tissues, wet tissues, and kitchen rolls sold under the Soft n Cool brand.
• Plastic Products Plastic packaging solutions including PET products, plastic bags, takeaway containers, cutlery, bowls, plates, trays, cups, bottles, stirrers, straws, and plastic rolls for food service and household use.
• Hygiene & Protection Products Personal protective equipment and hygiene products including disposable face masks, face shields, nitrile and plastic gloves, chef hats, nurse caps, shoe covers, biohazard waste bags, toilet seat covers, and hygiene combo packs.
• Baking & Decoration Supplies Baking supplies and cake decoration products including piping bags, cake boxes, cake boards, baking moulds, baking paper, cupcake liners, and sweet boxes.
• Bio-Degradable Products Eco-friendly sustainable packaging including biodegradable plates, containers, bowls, cutlery, burger boxes, and compartment containers made from sugarcane bagasse and other compostable materials.
• Aluminium Products Aluminium packaging solutions including aluminium foils, aluminium containers, aluminium platters, and foil wraps for food storage and preparation.
• Wooden Products Natural wooden disposable products including wooden cutlery, coffee stirrers, boat trays, toothpicks, cones, fruit picks, cocktail umbrellas, bamboo skewers, and bamboo chopsticks.
• Dispensers Dispenser products for tissue, soap, cups, gloves, nurse caps, aluminium foil, and toilet seat covers for commercial and household use.
• Combo Packs Pre-packaged bundled product sets combining multiple items at discounted prices for households and businesses.
• Glass Products Glass packaging including glass jars with metal lids for food storage and preservation.
• Labels & Stickers Decorative and themed stickers including holiday editions (Ramadan, Eid, Christmas, UAE National Day) for personal and commercial use.
• Customization Services Custom printing and branding services allowing businesses to add their logos and designs to paper cups, bags, and other packaging products for brand promotion. First artwork edit is free; subsequent edits are AED 25 each. Custom printed paper cups start from AED 1,350.00 for 1,000 pieces.
• Eco Store Line Dedicated sub-brand featuring environmentally friendly and sustainable packaging solutions including biodegradable, compostable, and recyclable products.
• Soft n Cool Brand Brand for tissue and paper products including facial tissues, maxi rolls, napkins, kitchen towels, hand wash liquids, cleaning products, and surface disinfectants.

Quantifiable outcome

• 4,003+ customer reviews with 85% positive (3,393 five-star reviews)
• +1 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Dart Container Corporation: Largest US manufacturer of foodservice disposables including foam, plastic, and paper cups/containers/tableware. Direct peer in core product categories (cups, containers, cutlery) serving foodservice operators.
• Duni Group: European foodservice packaging specialist focused on napkins, tableware, and sustainable packaging solutions. Comparable in branded foodservice disposables with emphasis on tableware and tissue products overlapping with Hotpack's Soft n Cool brand.
• Pactiv Evergreen: North American leader in foodservice and beverage packaging including paper cups, containers, and tableware. Closely comparable in product mix and customer base (restaurants, QSR, hospitality), though primarily serving Western markets.
• Huhtamaki: Global foodservice packaging leader with paper and plastic cups, containers, and tableware across30+ countries. Directly comparable as a multi-material foodservice disposables manufacturer with established GCC/Middle East presence competing for the same UAE F&B customers.
• Genpak: North American foodservice packaging manufacturer producing cups, containers, lids, and tableware for restaurants and foodservice operators. Comparable in product breadth across disposable foodservice categories.
• Sabert Corporation: Global foodservice packaging manufacturer specializing in sustainable, compostable containers and tableware. Direct competitor in the biodegradable/eco-friendly foodservice packaging segment where Hotpack's Eco Store sub-brand competes.

Regional players

• Detpak: Australia-based paper foodservice packaging manufacturer producing cups, bags, and wraps for QSR and bakery customers. Comparable in paper-based foodservice packaging focus but primarily serving Australia-Pacific rather than UAE.
• Falcon Pack: UAE-based manufacturer of paper and aluminum food packaging including cups, containers, and foil products. Direct regional competitor in the UAE disposable food packaging market with overlapping customer base.
• Taghleef Industries: UAE-headquartered global BOPP and CPP film manufacturer serving packaging converters. Adjacent UAE-based packaging player, though primarily upstream films rather than finished disposable foodservice products.

Broad incumbents

• Sealed Air: Major global packaging company with significant foodservice packaging division. Broader portfolio than Hotpack (protective packaging, food packaging), but competes for the same hospitality and food processing customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/i/flow/login?redirect_after_login=%2Fhotpackglobal
• YouTubeyoutube.com/channel/UC2pFvjfBcLfymvRNhY1OPbg
• Facebookfacebook.com/Hotpack.Global
• LinkedInlinkedin.com/company/hotpack-global
• Instagraminstagram.com/hotpack.global/?hl=en
• TikToktiktok.com/@hotpackglobal?lang=en

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hotpack