City of Franklin

What City of Franklin does

The City of Franklin is a municipal corporation operating under Tennessee state law and governed by an elected Board of Mayor and Aldermen, with Mayor Ken Moore and City Administrator Eric Stuckey leading day-to-day operations. Headquartered at 109 3rd Ave South in Franklin, Tennessee, the city delivers a comprehensive suite of municipal services to residents and businesses within its corporate boundaries, organized across approximately 15 departments including Police, Fire, Water Management, Sanitation and Environmental Services, Building and Neighborhood Services, Parks and Recreation, Planning and Sustainability, Engineering, Finance, Human Resources, and Information Technology. The city maintains 501-1,000 employees distributed across interim City Hall locations (Community Development at 120 9th Ave South; Billing & Licensing and IT at 204 9th Ave South; Administration at 740 Columbia Avenue), a Fire Administration at 507 New Highway 96 West, Police Headquarters at 900 Columbia Avenue, and a Sanitation/BOPAE Recycling Facility at 417 Century Court, with a consolidated new City Hall scheduled to open in 2027.

The city's core technology infrastructure consists of standard municipal vendor systems rather than proprietary platforms: UKG for HR and employee self-service, GeoCivix for online plan review and permit transactions, a GIS-based Public Maps Gallery, Nixle for neighborhood-level emergency alerts, Google Translate for multi-language website accessibility, CadientTalent for recruiting, and GovDeals for surplus asset auctions. Citizens access services through an ADA Title II-compliant portal (franklintn.gov), online utility billing ("My Account"), an Inspections and Permits portal, a Customer Service Request System, and a Citizen Alert registration system. Operational scale is reflected in measurable outputs such as 4,200 tons of brush collected following Winter Storm Fern versus a typical annual 2,800 tons, and a service portfolio that recently expanded with 2025 launches of Glass Recycling and Cardboard Recycling Drop-Off Programs.

The business model is tax-and-fee funded public-sector delivery, not commercial revenue generation. Recurring revenue streams include property taxes ($0.296 per $100 of assessed value, among the lowest in Williamson County, billed by Williamson County Trustee), monthly water and sewer utility billing, residential and commercial sanitation fees (including $110/week dumpster service), hotel-motel tax, and transaction-based business licenses and permits (alarm registration, beer, event, film, sign, building, and short-term vacation rental). Pricing includes a $50 non-refundable water/sewer application fee, a $125 excess brush collection fee per load, a 10% utility late fee, and annual property tax billing. Customers are exclusively residents and businesses physically located within city limits — a structurally captive audience — with no go-to-market sales motion beyond public communications through the website, social media, Franklin TV, email notifications, and community events.

Name

City of Franklin

Legal name

City of Franklin, TN

Website

https://franklintn.gov

Company type

Public

Founded year

1799

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The City of Franklin is a Tennessee municipal corporation that delivers public services including utilities, sanitation, public safety, building permits, and parks to residents and businesses within its city limits, funded by property taxes, utility fees, and permit revenue.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Utilities (221), Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Water Supply (4941), Sanitary Services (4950), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Stormwater Management & MS4 Compliance Services (BPALAMAL), Municipal Wastewater Collection (Sewer Networks) (BPALAMAA), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Water and sewer utilities
• Sanitation and recycling
• Building permits and inspections
• Public safety services

Headquarters

HQ city

Franklin

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Property Taxes: City of Franklin collects property taxes at a rate of $0.296 per $100 of assessed value, billed and collected by Williamson County Trustee. Taxes are due first Monday of October and become delinquent March 1.
2. Utility Billing: Monthly water and sewer service billing for residents and businesses. Water meters read monthly, sewer billed based on water delivered. First bill issued 30-45 days after connection.
3. Business Licenses and Permits: Revenue from business licenses, building permits, development fees, and various city permits including alarm registration, beer permits, event permits, film permits, and sign permits.
4. Hotel-Motel Tax: Tax on hotel and motel stays within city limits
5. Sanitation Services Fees: Residential and commercial trash collection fees, including dumpster rental service at $110 per week

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

City of Franklin is a municipal government that provides statutory and public services to residents and businesses within Franklin, Tennessee city limits. Core services include water and sewer utilities, residential and commercial sanitation and recycling, police and fire protection, building permits and inspections, parks and recreation, property tax administration, and affordable housing development. The city operates these services through a citizen portal, in-person service centers, and dedicated municipal departments.

Product overview

City of Franklin operates a unified citizen services portal offering a comprehensive suite of municipal services through department-specific modules. The platform integrates utility billing, sanitation/recycling, building permits, police services, parks/recreation, housing development, property tax, and special events management. Key service modules include the Building and Neighborhood Services One Stop Development Center for permits, the Sanitation and Environmental Services department with expanded recycling programs (Blue Bin, Glass Drop-Off, Cardboard Drop-Off), the Police Department's citizen-facing services including alarm registration and vacation patrol, and the Parks and Recreation system with facility rentals and community events. The portal also provides GIS mapping tools, customer service request submission, and emergency notification registration through its Citizen Alert System. All services are accessible through the main government website with specific department pages for detailed transactions.

Differentiator

Problem solved

Functional benefit

Products and services

• Utility Billing Services (Water and Sewer) Monthly water and sewer utility service for residents and businesses within Franklin city limits. Water meters are read monthly, sewer is billed based on water delivered. Includes online account management and paperless billing; $50 non-refundable application fee for new and transferring customers and 10% late fee on overdue bills.
• Sanitation and Recycling Services Curbside trash, recycling, residential yard waste, brush collection, and BOPAE (Batteries, Oil, Paint, Antifreeze, Electronics) disposal for residents and businesses. Includes 8-cubic yard dumpster service at $110 per week and $125 excess brush fee per load.
• Glass Recycling Drop-Off Program Glass recycling drop-off service for Franklin residents, supplementing curbside collection. Operated at the BOPAE Recycling Facility at 417 Century Court by Recycle Services LLC.
• Cardboard Recycling Drop-Off Program Cardboard recycling drop-off service for volumes exceeding the capacity of standard Blue Bin curbside containers, available at the BOPAE Recycling Facility at 417 Century Court.
• Building Permits and Inspections Building, stormwater, grading, utility, floodplain, and tree removal permit issuance, inspections, and online plan submittal/review through the GeoCivix portal. Includes the One Stop Development Center for streamlined permitting for developers, contractors, and property owners.
• Police Services Public safety services including patrol, criminal investigations, records, internal affairs, alarm registration, vacation patrol requests, crime statistics, E-Bikes program, and the Citizens Police Academy for community engagement.
• Parks and Recreation Services Park reservations, pavilion rentals, sports field rentals, athletic programs, special events (Movies in the Park, Kids Days, Family Day), and greenway/trail access for residents and visitors.
• Property Tax Administration Property tax payment processing, tax relief and freeze programs, and property assessor referrals through Williamson County. Tax rate is $0.296 per $100 of assessed value.
• Housing Development Services Affordable housing programs, Community Development Block Grant administration, fair housing complaint processing, and housing development coordination for Franklin residents.
• Special Events and Event Permitting Event permitting, public gathering applications, film permits, and coordination of signature events including the Pilgrimage Festival, Main Street Festival, Pumpkinfest, Dickens of a Christmas, and Movies in the Park.
• Emergency Notifications (Citizen Alert System) Emergency notification registration system that delivers public safety alerts and city emergency communications to residents' cell phones and email addresses via the Nixle platform.
• Customer Service Request System Online portal for submitting non-emergency service requests such as pothole reports, street light issues, traffic signal problems, drainage concerns, and general city concerns.
• GIS Public Maps Gallery Interactive geographic information system maps allowing residents to locate city services, zoning information, development activity, parks, trash/recycling pickup schedules, ward alderman, fire stations, and hydrants by address.

Quantifiable outcome

• Property tax rate of $0.296 per $100 of assessed value
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Others

• CivicPlus: Provider of municipal websites, citizen engagement, and service-request software used by thousands of U.S. cities similar to Franklin. Directly comparable as a peer operating in the same civic technology stack.
• OpenGov: Government financial transparency, budgeting, and procurement software provider used by similarly-sized U.S. municipalities. Compares as an enabling technology vendor to Franklin's finance and budget operations.
• Tyler Technologies: Major vendor of municipal software (ERP, utility billing, permitting, court, public safety) supplying the technology backbone for many U.S. cities comparable in service profile to Franklin. Ecosystem participant rather than direct competitor.
• Granicus: Civic engagement and government communications technology provider serving municipalities similar to Franklin with meeting management, public records, and resident notification platforms. Adjacent ecosystem vendor.
• Accela: Civic tech platform specializing in permitting, licensing, and code enforcement for local governments — directly analogous to Franklin's GeoCivix-based Building & Neighborhood Services workflow. Comparable enabling technology peer.

Direct peers

• City of Murfreesboro, Tennessee: Tennessee municipality of similar scale delivering full municipal services including water/sewer utilities, sanitation, police, fire, and building permits. Comparable in governance structure (city administrator + council) and service breadth.
• City of Brentwood, Tennessee: Adjacent municipality in Williamson County offering the same municipal service portfolio (utilities, sanitation, permitting, public safety) to a comparable affluent residential base. Directly comparable in service mix, revenue model, and regulatory environment.
• City of Spring Hill, Tennessee: Fast-growing Tennessee city with overlapping municipal responsibilities (utilities, sanitation, development services, public safety). Highly comparable in growth-driven revenue model and residential expansion profile.

Broad incumbents

• Williamson County Government: County-level government overlaying Franklin within the same jurisdiction, handling property tax assessment, schools, and broader public services. Operates as a higher-tier governing body with overlapping tax authority.
• Metropolitan Government of Nashville & Davidson County: Larger consolidated metro government in the same Tennessee region. Provides the same municipal service categories at greater scale, serving as a regional incumbent reference point for governance and service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/cityoffranklin
• YouTubeyoutube.com/cityoffranklin
• Facebookfacebook.com/CityOfFranklin
• Instagraminstagram.com/cityoffranklintn
• LinkedInlinkedin.com/company/city-of-franklin-tn

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles27 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Franklin