Agency Services
Agency Services Inc is a Chicago-area BPO firm that provides data processing, customer service, and underwriting support to independent insurance agencies, brokers, MGAs/MGUs, and carriers across the United States.
- Company typePrivate
- Founded2013
- HeadquartersOak Brook, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
Agency Services firmographics
Firmographics- Name
- Agency Services
- Legal name
- Agency Services Inc
- Website
- https://agencyservicesinc.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Agency Services Inc is a Chicago-area BPO firm that provides data processing, customer service, and underwriting support to independent insurance agencies, brokers, MGAs/MGUs, and carriers across the United States.
- Ownership category
- akta.pro rank
Agency Services industry classification
Industry- Product category
- Insurance BPO Services
- NAICS
- Insurance Agencies and Brokerages (524210)
- SIC
- Insurance Agents, Brokers & Service (6411), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Insurance Program Administration & MGA/MGU Services (FSAEADAK)
- akta.pro secondary industries
- General Customer Service (Order/Account/Inquiries) (BPAAABAA), Billing, Payments & Account Administration Centers (BPAAAAAF)
Keywords
Where Agency Services is headquartered
LocationHeadquarters
- HQ city
- Oak Brook
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Agency Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Professional Services Outsourcing: Provides outsourced insurance professionals, knowledge, and processes to independent insurance agencies and brokers. Services include data processing, customer service, underwriting support, claims management, and management consulting. Revenue likely derived from service fees based on scope of engagement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom professional services based on client needs |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Agency Services product offering
Product offeringCore offering
Agency Services Inc is a BPO firm that provides outsourced insurance professionals, knowledge, and processes to independent insurance agencies, retail brokers, wholesale brokers, program managing brokers, MGAs/MGUs, and carriers. Core service lines are Data Processing Services (AMS data entry, account creation, policy creation, endorsement handling), Customer Service (inbound/outbound phone, email, MVR and loss run handling, document organization, carrier verifications), and Underwriting Support (P&C quoting and submission handling for personal and commercial lines, plus renewals).
Product overview
Agency Services Inc offers a unified BPO service platform for independent insurance agencies and brokers, comprising three core service modules: Data Processing Services (AMS data entry and management), Customer Service (call handling and policy administration), and Underwriting Support (P&C quoting and underwriting assistance). The services are designed as a comprehensive outsourced staffing solution where the company adopts client processes, synchronizes technology, and provides non-personalized or personalized specialists depending on the service type.
Differentiator
Problem solved
Functional benefit
Products and services
- Data Processing Services AMS data entry and policy administration for independent insurance agencies and brokers, including creation of new accounts, addition of driver/vehicle/property information, policy creation and updates, and endorsement handling for P&C insurance lines.
- Customer Service Inbound and outbound phone call handling, email notifications, policy management within the AMS, MVR and loss run handling, document organization, and carrier verifications for MGA/MGU clients.
- Underwriting Support P&C insurance underwriting and quoting services covering personal lines (quotes, MVR reviews, policy processing) and commercial lines (applications, submissions, renewals) for retail agencies, brokers, and aggregating/network brokers.
Companies that use Agency Services
Customer profileSegments5 records
Ideal customer profiles3 records
Agency Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Agency Services partnerships and signals
Strategic signalScale indicators3 records
Recent moves4 records
Expansion highlights3 records
Agency Services competitors and assessment
Company assessmentBroad incumbents
- Concentrix: Concentrix provides large-scale CX and back-office BPO with insurance clients across policy servicing and claims support. A generalist incumbent with overlapping service modules rather than a specialist competitor.
- Cognizant: Cognizant's insurance practice spans policy administration, underwriting support, and digital BPO for carriers and brokers worldwide. Overlaps substantively with Agency Services' services but at significantly larger scale and scope.
- Genpact: Genpact runs insurance operations transformation and BPO for global carriers and large brokers, with capabilities in underwriting, claims, and policy servicing. Functions as a scaled generalist incumbent overlapping Agency Services' core offerings.
- Capgemini: Capgemini's Business Services line includes a large insurance BPO practice covering policy administration, underwriting support, and customer service for global insurers. A broad incumbent with overlapping capabilities but a much wider portfolio.
- TTEC Holdings: TTEC delivers customer experience BPO including licensed insurance agent support, policy servicing, and back-office processing for carriers and agencies. Comparable customer service and account administration footprint.
Direct peers
- WNS Holdings: WNS runs a dedicated insurance BPO practice covering claims processing, policy administration, and underwriting support for global insurers and brokers. Comparable in service mix and target buyer profile, though operating at vastly larger scale.
- Davies Group: Davies provides insurance outsourcing across claims, underwriting, and operations for brokers, MGAs, and carriers. Comparable as a specialist insurance services firm delivering outsourced operational capacity to insurance distribution channels.
- ExlService Holdings: EXL is a publicly traded BPO/analytics firm with a sizable insurance vertical delivering data processing, underwriting support, and customer service to P&C and life insurers and brokers. It is the closest scaled analogue to Agency Services' three-pillar model.
- Mphasis: Mphasis operates an insurance-focused BPO/IT services practice serving carriers and brokers with policy administration, underwriting support, and digital transformation services. Directly overlaps Agency Services' insurance back-office mandate.
Others
- Vertafore: Vertafore is the leading provider of Agency Management Systems (Applied Epic, AMS360) that Agency Services integrates with. An enabling technology peer rather than a direct services competitor, but adjacent given the data processing service relies on these platforms.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Agency Services social profiles
Digital presenceAgency Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Agency Services leadership team
Management profileNumber of profiles
Agency Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Agency Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Agency Services
What does Agency Services do?
Agency Services Inc is a BPO firm that provides outsourced insurance professionals, knowledge, and processes to independent insurance agencies, retail brokers, wholesale brokers, program managing brokers, MGAs/MGUs, and carriers. Core service lines are Data Processing Services (AMS data entry, account creation, policy creation, endorsement handling), Customer Service (inbound/outbound phone, email, MVR and loss run handling, document organization, carrier verifications), and Underwriting Support (P&C quoting and submission handling for personal and commercial lines, plus renewals).
Is Agency Services a public or private company?
Agency Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Agency Services founded?
Agency Services was founded in 2013. It employs 11 to 50 people.
Where is Agency Services based?
Agency Services is headquartered in Oak Brook, United States, in the North America region.
How does Agency Services make money?
One revenue line is on record: professional Services Outsourcing.
Who are Agency Services's main competitors?
Broad incumbents on record are Concentrix, Cognizant, Genpact, Capgemini and TTEC Holdings. Direct peers are WNS Holdings, Davies Group, ExlService Holdings and Mphasis. Vertafore is listed as an others.
Does Agency Services have an API?
No public API is recorded for Agency Services.
What industry is Agency Services in?
Agency Services's product category is Insurance BPO Services. Its primary akta.pro industry code is FSAEADAK, Insurance Program Administration & MGA/MGU Services, with a secondary code of BPAAABAA, General Customer Service (Order/Account/Inquiries). Its NAICS code is 524210 and its SIC code is 6411.