City of Waltham

Municipal Government Servicescity.waltham.ma.us

The City of Waltham is a Massachusetts municipal government serving approximately 62,000 residents with public safety, water/sewer, public works, permitting, recreation, and senior services through 40+ departments funded by property taxes, utility fees, and licensing revenue.

Company typePublic
Founded1738
HeadquartersWaltham, United States
Headcount1,001–5,000
GTM typeB2C
OfferingServices

What City of Waltham does

The City of Waltham is a municipal government entity headquartered at 610 Main Street in Waltham, Massachusetts (Middlesex County), serving approximately 62,000 residents across its jurisdictional boundaries. Originally incorporated as a town in 1738 with roots to 1636 settlement, the City operates through more than 40 departments including Police, Fire, Public Works, Water and Sewer, Recreation, Library, Health, Housing, Planning, and the Mayor's Office. It provides essential public services — public safety, water/sewer utilities, trash and recycling collection, road maintenance, permitting and inspections, zoning administration, recreation programs, senior services, and emergency management — to residents, businesses, and visitors within city limits.

The City's technology backbone consists of a citizen-facing web portal built on the CivicPlus Content Management System (in place since 1997), the OpenGov financial transparency platform for interactive budget and audit data, GIS mapping services for parcel and zoning lookups, and an online permitting and payments system supporting building, plumbing, gas, electrical, and other municipal permits. Supporting platforms include the iWorQ portal for service requests and the Notify Me emergency alert subscription system. The City has implemented Next Generation 9-1-1 capabilities including text-to-911, TTY, and automatic cellphone location services. The Waltham Community Electricity municipal aggregation program, launched in 2021 with Dynegy Energy and Eversource, pools the city's electricity load to procure competitive supply, delivering over $22M in cumulative participant savings and 11,600 MWh of annual renewable energy purchases.

The City's revenue model is tax-and-fee based, with no commercial revenue in the private-sector sense. Primary revenue streams include quarterly property tax bills (fiscal year July 1 to June 30), usage-based water and sewer charges (with minimums of $9.21 and $16.38 per quarter respectively, averaging $1,140.60 annually for 12,000 cubic feet of usage), annual motor vehicle excise taxes, building permits ($22 per $1,000 commercial, $12 per $1,000 residential), metered parking ($1/hour, $6/day max, $70/month, $500/year), and licensing fees ranging from $62 to $300. Funds are managed across General Fund, Special Revenue Funds (parking meters, CPA), and Enterprise Funds (water, sewer, Veterans Memorial Skating Rink). Operations are funded by a captive local tax base with no shareholders, parent company, or private ownership structure; the entity is governed by a Mayor and City Council under Massachusetts General Laws.

City of Waltham firmographics

Firmographics

Name: City of Waltham
Legal name: City of Waltham
Website: https://city.waltham.ma.us
Company type: Public
Founded year: 1738
Operating status: Operating
Headcount range: 1,001–5,000 employees
Short description: The City of Waltham is a Massachusetts municipal government serving approximately 62,000 residents with public safety, water/sewer, public works, permitting, recreation, and senior services through 40+ departments funded by property taxes, utility fees, and licensing revenue.
Ownership category
akta.pro rank

City of Waltham industry classification

Industry

Product category: Municipal Government Services
NAICS: Water, Sewage and Other Systems (2213), Administration of Air and Water Resource and Solid Waste Management Programs (924110)
SIC: Water Supply (4941), Sanitary Services (4950)
akta.pro primary industry: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)
akta.pro secondary industries: Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Municipal Franchise / Contracted MSW Hauling (Public Sector) (EUAIAAAE)

Keywords

Municipal government services
Public safety services
Water and sewer utilities
Building permitting
Recreation and library services

Where City of Waltham is headquartered

Location

Headquarters

HQ city: Waltham
HQ country: United States
HQ region: North America

Offices8 records

Markets served

City of Waltham business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

Property Taxes: Real estate taxes assessed on property owners, billed quarterly with preliminary (Q1, Q2) and actual (Q3, Q4) payment cycles. Fiscal year runs July 1 through June 30.
Water and Sewer Charges: Water and sewer billing based on usage, through MWRA partnership. Water minimum charge $9.21, sewer minimum $16.38. Average annual bill for 12,000 cubic feet is $1,140.60.
Excise Taxes: Annual motor vehicle excise taxes billed per registration based on Registry of Motor Vehicles data as of January 1.
Building Permits and Fees: Commercial building permits $22 per $1,000 of estimated cost; residential $12 per $1,000. Additional fees for plumbing, gas, electrical, and other permits.
Parking Fees: Metered parking at $1/hour, $6/day maximum. Monthly passes $70, yearly $500. Senior passes $5/year.
Licensing and Regulatory Fees: Various licenses including food service, body art, tobacco sales, hawker/peddler, and other business permits.

Pricing tiers

Model	Billing	Price
Unit Pricing	Pay-as-you-go	Building Permits
Usage-based	Monthly	Parking Fees
Usage-based	Monthly	Water and Sewer
One time/ perpetual license	Pay-as-you-go	Health Department Licenses

Distribution channels5 records

Marketing channels8 records

City of Waltham product offering

Product offering

Core offering

The City of Waltham is a municipal government that delivers essential public services to approximately 62,000 residents and businesses within its jurisdiction. Core offerings include police and fire protection, water and sewer utilities, trash and recycling collection, public works, building permitting and inspections, planning and zoning, recreation facilities, senior services, library services, and emergency management. Service delivery combines in-person department offices, an online self-service portal built on CivicPlus, and field-based operations funded primarily through property taxes, water/sewer charges, permits, and licensing fees.

Product overview

The City of Waltham operates a comprehensive municipal services platform delivered through its official website, serving as a unified hub for citizen engagement. The primary offering is the City Government Online Services Portal, built on the CivicPlus Content Management System, which provides integrated access to department services including permit applications, bill payments, and service requests. Supporting services include the Waltham Community Electricity Program for utility cost savings, the OpenGov Financial Transparency Portal for budget and audit data access, Next Generation 9-1-1 emergency telecommunications, GIS mapping services, recreation facilities, library services, and recycling/waste management. The platform serves residents, businesses, and visitors by consolidating government interactions into a single online destination.

Differentiator

Problem solved

Functional benefit

Products and services

City Government Online Services Portal

Quantifiable outcome

$22M cumulative savings on electricity costs for participants (2021-2023)
+2 more outcomes

Companies that use City of Waltham

Customer profile

Named customers3 records

Segments5 records

Ideal customer profiles3 records

City of Waltham technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature5 records

City of Waltham partnerships and signals

Strategic signal

Partnerships

Eight partnerships are on record, tiered core and minor.

EversourcecoreOthers · 1 January 2021Eversource continues to deliver electricity, repair power outages, and maintain the electricity grid for Waltham residents and businesses. Eversource also sends monthly electricity bills. Under the Community Electricity program, Eversource Basic Service rates change every six months for residential/commercial and every three months for industrial customers.
CivicPluscoreTechnology or Integration · 1 January 1997CivicPlus provides the Content Management System powering the City of Waltham's official website. CivicPlus has been providing website technology since 1997. The website is listed as 'Government Websites by CivicPlus'.
Massachusetts Water Resources Authority (MWRA)coreOthersWaltham is a member community of MWRA. The city pays MWRA to treat and dispose of sewage. Water and Sewer rates are based on annual apportioned charges from MWRA. Waltham receives its water supply through MWRA connections.
Dynegy EnergycoreOthersDynegy Energy is the electricity supplier for Waltham Community Electricity program. Contact: 866-220-5696. Residents can enroll in or leave the program through the WCE website (waltham-cea.com).
Capitol Waste ServicescoreOthersCapitol Waste Services handles residential trash and recycling collection in Waltham. They pick up recycling from Casella Recycling Center and transport trash to Braintree Transfer Station for processing at Covanta SEMASS waste-to-energy facility. Contact: 855-533-3400.
Casella Recycling CenterminorOthersRecycling processing facility that separates different kinds of recyclables using sorting machines, then bales materials for companies to purchase and recycle into new products.
Minuteman Hazardous Waste (Lexington)minorOthersMonthly household hazardous waste collection events held at 60 Hartwell Ave, Lexington from April to November. Waltham residents can properly dispose of hazardous materials through this regional partnership.
OpenGovcoreTechnology or IntegrationOpenGov provides the data visualization platform for Waltham's Financial Transparency Portal. This enables citizens to interactively explore city budget, capital improvement program, and audit report data.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

City of Waltham competitors and assessment

Company assessment

Direct peers

City of Quincy, MA: Norfolk County municipality of comparable scale (~100K residents) operating public works, water/sewer, permitting, parking, and emergency services under Massachusetts General Laws with overlapping departmental structure.
City of Somerville, MA: Nearby Middlesex County municipality (~80K residents) providing the full suite of municipal services with comparable departmental structure, CivicPlus-style digital services, and OpenGov transparency tooling.
City of Watertown, MA: Adjacent Middlesex County town of similar size (~35K residents) operating municipal aggregation, public works, water/sewer enterprise, and Community Electricity-style programs under the same Massachusetts legal regime.
City of Medford, MA: Middlesex County municipality of similar scale (~60K residents) delivering the same core services — police, fire, public works, water/sewer, permits, recycling — under identical Massachusetts General Laws.
City of Framingham, MA: Mid-sized Middlesex County municipality (~72K residents) operating all comparable municipal services including water/sewer enterprise, public works, Community Electricity-style aggregation, and OpenGov transparency.
City of Newton, MA: Neighboring Middlesex County municipality with similar population (~90K), delivering full municipal services including its own water/sewer utility, public works, and permitting systems under identical state regulatory framework.
Town of Brookline, MA: Adjacent Norfolk County municipality (~65K residents, comparable to Waltham's ~62K) running public works, water/sewer utilities, municipal aggregation, and CivicPlus-hosted digital services under the same state framework.
City of Cambridge, MA: Adjacent Middlesex County municipality of comparable scale (~120K residents) operating under the same Massachusetts General Laws framework, delivering the same core municipal services (police, fire, public works, water/sewer, permitting, OpenGov transparency).

Broad incumbents

City of Boston, MA: Much larger neighboring Suffolk County municipality providing the same broad municipal service portfolio but at metropolitan scale (~675K residents); Waltham is part of Boston's broader labor market and MWRA service area.

Others

Massachusetts Water Resources Authority (MWRA): Regional authority that treats and supplies water to Waltham under a member-community partnership. Functionally an upstream counterparty for Waltham's Water & Sewer Division rather than a competitor, but the closest institutional analog for municipal water utility operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

City of Waltham financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Waltham leadership team

Management profile

Number of profiles

Profiles9 records

City of Waltham funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Waltham M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Waltham

What does City of Waltham do?

Is City of Waltham a public or private company?

City of Waltham is a public company. It is classified as state government owned and is currently operating.

When was City of Waltham founded?

City of Waltham was founded in 1738. It employs 1,001 to 5,000 people.

Where is City of Waltham based?

City of Waltham is headquartered in Waltham, United States, in the North America region.

How does City of Waltham make money?

Six revenue lines are on record. Property Taxes are the primary driver. The others are water and Sewer Charges, excise Taxes, building Permits and Fees, parking Fees and licensing and Regulatory Fees.

Who are City of Waltham's main competitors?

Direct peers on record are City of Quincy, MA, City of Somerville, MA, City of Watertown, MA, City of Medford, MA, City of Framingham, MA, City of Newton, MA, Town of Brookline, MA and City of Cambridge, MA. City of Boston, MA is listed as a broad incumbent. Massachusetts Water Resources Authority (MWRA) is listed as an others.

Does City of Waltham have an API?

No public API is recorded for City of Waltham.

What industry is City of Waltham in?

City of Waltham's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities), with a secondary code of BPAIALAD, Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance). Its NAICS code is 2213 and its SIC code is 4941.