Schlosshotel Fiss

What Schlosshotel Fiss does

Schlosshotel Fiss is a family-owned five-star luxury hotel in Fiss, Tyrol, Austria, founded in 1991 and operated by the Domenig family. The property sits at 1,438 meters elevation with direct ski-in/ski-out access to the Serfaus-Fiss-Ladis ski area and operates seasonally across winter (December-April) and summer (July-October) peaks. Facilities include a 5,000 m² spa, multiple food and beverage outlets, and the Michelin-starred Beef Club restaurant. The hotel targets affluent leisure travelers across multiple segments, including families, couples, wellness guests, and gourmet diners.

The business model is direct-to-consumer luxury hospitality, monetized primarily through nightly room rates, food and beverage covers, spa services, and on-property ski and outdoor experiences. Go-to-market is anchored on a credentialed brand (Michelin, Falstaff Top 10 Tyrol, Top Employer 2025), with PR representation in DACH, BENELUX, and UK markets, and a direct booking channel supported by an AI chatbot deployed in partnership with Onlim GmbH.

Current strategic posture is reinvestment-led: a Winter 2026/27 ski infrastructure expansion (new sports shop, intelligent ski depot, two ski-in/ski-out lifts) and the planned Summer 2027 launch of the PeaX Adventure Zone extend the family-experience product surface and deepen on-site capture. Headcount is reported in the 101-250 range; financial performance is not publicly disclosed.

Name

Schlosshotel Fiss

Legal name

Schlosshotel Fiss GmbH

Website

https://schlosshotel-fiss.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

101–250 employees

Short description

Schlosshotel Fiss is a family-owned five-star luxury hotel in Tyrol, Austria, serving affluent leisure travelers with ski-in/ski-out access, a 5,000 m² spa, and a Michelin-starred restaurant across seasonal winter and summer operations.

Ownership category

akta.pro rank

Product category

Luxury Mountain Resort Hotels

NAICS

Hotels (except Casino Hotels) and Motels (72111), Skiing Facilities (713920), Traveler Accommodation (7211)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Hotels & Motels (7011)

akta.pro primary industry

Ski & Mountain Full-Service Hotels (THAGAAAJ)

akta.pro secondary industries

Resort-Area Full-Service Hotels (Non–All-Inclusive) (THAGAAAD), Luxury Chalets & Ski-In/Ski-Out Homes (THAMAEAD), Family & Kid-Friendly All-Inclusive Resorts (THAGAKAA)

Keywords

• Luxury alpine hotel
• Family ski resort
• Alpine spa wellness
• Gourmet half-board
• Mountain holiday packages

Headquarters

HQ city

Fiss

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure

Revenue model

1. Luxury Accommodation: 5-star hotel rooms and suites including standard rooms, junior suites, family suites, panorama suites, tower suites, and exclusive chalet suite. Revenue generated from nightly stays with seasonal pricing variations.
2. SHF Luxury Board (Half-board): Inclusive dining package featuring breakfast, afternoon snacks, and multi-course evening dinners with regional and international cuisine
3. Beef Club Fine Dining: Michelin-starred à la carte restaurant offering premium culinary experiences (separate revenue from luxury board)
4. Spa Treatments and Services: Professional massage, body treatments, beauty treatments, private spa suite bookings, personal training sessions
5. Sports Shop and Ski Rental: In-house sports shop, ski and snowboard rental equipment, ski depot services
6. Activity Programs: Guided hiking tours, yoga classes, fitness programs, biohacking sessions, ice bathing, children's adventure weeks
7. Gift Vouchers: Hotel gift vouchers available for purchase for gifting experiences
8. Pet Accommodations: Dog-friendly accommodations with €38.00 per day per dog fee

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels9 records

Core offering

Schlosshotel Fiss operates a 5-star luxury family hotel in Fiss, Tyrol (Austria), at 1,436 m altitude in the Serfaus-Fiss-Ladis region. The hotel sells overnight accommodation in rooms, suites and a private Chalet Suite, the included SHF Luxury Board (breakfast, afternoon snack, multi-course gourmet dinner), à la carte and Michelin-starred fine dining at the Beef Club, a 5,000 m² SHF Spa with indoor and outdoor pools, a dedicated Kids Club plus the new PeaX Adventure Zone (opening summer 2027), and on-site ski rental and sports retail through the SHF Sport Shop. Offerings are bundled into family, wellness and culinary holiday packages spanning both winter and summer seasons.

Product overview

Schlosshotel Fiss is a 5-star luxury family spa hotel in Tyrol, Austria, located at 1,438 meters altitude on the Serfaus-Fiss-Ladis plateau. The hotel offers a comprehensive portfolio of products and services organized around several core pillars: accommodations (Rooms & Suites including exclusive Chalet Suite), dining (SHF Luxury Board with Michelin-starred Beef Club restaurant, Bar & Cigar Lounge, Fine Wine Collection), wellness & spa (5,000 m² SHF Spa with Adult Spa, Family Spa, Aqua Monte Waterworld, Splash Waterworld, and Spa Treatments), family services (Kids Club, Activity Lounge & Family Cinema, PeaX Adventure Zone, Baby & Toddler programs), fitness & activities (Yoga, Biohacking & Ice Bathing, Fitness & Gym, SHF Weekly Programme, Ski-in/Ski-out, Sport Shop & Rental), and seasonal adventures (winter skiing/off-piste activities and summer hiking/biking). The SUPER. SUMMER. CARD add-on provides regional benefits. The hotel is operated by the Domenig family (Simone Domenig as Managing Director) and is renowned for its ski-in/ski-out location, family-oriented luxury concept, and award-winning culinary offerings.

Differentiator

Problem solved

Functional benefit

Brands

• Beef Club: The hotel's à la carte restaurant featuring Michelin-starred cuisine.
• SHF (Schlosshotel Fiss)

Products and services

• Rooms & Suites (and Chalet Suite) Overnight 5-star accommodation in rooms, suites and a standalone private Chalet Suite, including family suites and suites with integrated amenities; the core booked unit of the hotel.
• SHF Luxury Board (Half-Board) Bundled half-board dining included with stays: à la carte breakfast buffet, afternoon snack, and multi-course gourmet dinner with vegan and vegetarian options, served to hotel guests.
• Beef Club Fine-Dining Restaurant On-site fine-dining restaurant under culinary director Thomas Schaefer holding three Gault-Millau toques and one Michelin star; serves à la carte premium dinners to hotel guests and external diners.
• Bar & Cigar Lounge Hotel bar and cigar lounge serving drinks and cigars to hotel guests and outside visitors during operational hours.
• SHF Spa 5,000 m² spa facility with dedicated adult-only and family areas, indoor and outdoor pools, multiple saunas and panoramic treatment rooms, plus day-spa packages for outside guests.
• SHF Spa Treatments À la carte spa and massage treatments booked individually by hotel and day-spa guests within the SHF Spa facility.
• Kids Club Supervised children's club for hotel guests' children, providing age-appropriate entertainment and activities during operating hours throughout the day.
• PeaX Adventure Zone New dedicated adventure and activity zone for children and teenagers at the hotel; preparatory construction works in summer 2026 with the zone debuting for guests in summer 2027.
• Yoga Programme Scheduled yoga classes within the SHF Spa as part of the hotel's wellness programme, available to hotel guests and outside participants.
• Fitness & Gym Facility On-site fitness and gym area available to hotel guests, complementing the broader SHF Spa wellness offering.
• SHF Sport Shop & Ski Rental On-site sports retail and ski rental shop providing ski equipment, accessories and rentals to hotel guests and external customers in the Serfaus-Fiss-Ladis region.
• SHF Weekly Activity Programme Curated seven-day programme of guided activities, wellness sessions and family events for hotel guests, run year-round in both winter and summer seasons.
• Family & Wellness Holiday Packages Bundled hotel packages combining accommodation, SHF Luxury Board and family or wellness inclusions targeted at family holidays and romantic or wellness stays, sold seasonally on the hotel website.
• Gift Vouchers (Wellness, Romantic & Culinary) Branded Schlosshotel Fiss gift vouchers covering wellness, romantic and culinary experiences, sold online and on-property for use at the hotel.

Quantifiable outcome

• 98 out of 100 points in Falstaff Hotel Guide 2025, Top 10 hotels in Tyrol
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability2 records

Feature3 records

Partnerships

One partnership is on record.

• Onlim GmbHcoreTechnology or IntegrationTechnology partnership for AI-powered chatbot service supporting holiday planning and providing information about guest stays. Onlim GmbH, based in Austria, acts as GDPR Art. 28 compliant data processor. All data processed on European servers with regular deletion schedules. No profiling, automated decision-making, or third-party data transfers involved.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• The Chedi Andermatt: 5-star deluxe contemporary alpine hotel in Andermatt, Switzerland, with ski-in/ski-out, Michelin-starred dining, and a large spa. Comparable as a modern luxury alpine ski resort with similar wellness and gastronomy pillars.
• Badrutt's Palace Hotel: Iconic luxury 5-star hotel in St. Moritz, Switzerland, with ski access, multiple Michelin-level restaurants, and large spa. Comparable as a higher-tier alpine luxury competitor for the same ultra-high-net-worth ski clientele.

Direct peers

• Hotel & Chalet Hermitage Lech: Boutique 5-star ski-in/ski-out property in Lech combining hotel rooms and exclusive chalets with fine dining. Directly comparable as a small luxury alpine ski resort with similar chalet suite / hotel hybrid model.
• Alpenresort Schwarz: 5-star family hotel in Obermieming, Tirol with extensive spa, family water worlds, kids club, and ski access. Closely comparable family-luxury wellness alpine resort concept.
• Aurelio Lech: 5-star superior ski-in/ski-out hotel in Lech am Arlberg with Michelin-starred cuisine and luxury spa. Comparable positioning as a small, exclusive alpine ski hotel targeting affluent families and couples.
• Trofana Royal: A 5-star superior luxury hotel in Ischgl, Tyrol, combining ski-in/ski-out access, fine dining, and a top-tier spa. Directly comparable as a premium Tyrolean ski resort hotel competing for the same luxury family and couple segments.
• Forsthofgut Nature Hotel: 5-star family wellness hotel in Leogang, Salzburger Land, with a comparable large spa, family club, ski access, and wellness programs. Comparable as an Austrian luxury family wellness resort.
• Hotel Arlberg Lech: 5-star luxury family-run hotel in Lech with ski-in/ski-out access, fine dining, and extensive spa. Highly comparable as a multi-generational luxury Tyrolean/Vorarlberg ski hotel.

Emerging players

• Leading Family Hotel & Resort: Austrian/DACH marketing cooperative of 4-5 star family hotels; comparable as a curated set of family-focused luxury alpine resorts that compete for the same primary customer segment.

Regional players

• St. Regis Aspen Resort: Luxury ski-in/ski-out hotel in Aspen, USA, with family amenities, spa, and fine dining. Comparable as a North American benchmark for luxury ski resort family positioning, though geographically separate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookde-de.facebook.com/wellnesshotel.tirol
• Instagraminstagram.com/schlosshotel_fiss
• TikToktiktok.com/@schlosshotel_fiss
• LinkedInlinkedin.com/company/schlosshotel-fiss

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Schlosshotel Fiss