Borough Council of Pendle

What Borough Council of Pendle does

Pendle Borough Council is a statutory local government authority serving the residents and businesses of the Pendle borough in Lancashire, North West England. Headquartered at Town Hall, Market Street, Nelson BB9 7LG, with a secondary customer service office at 1 Market Street, the council delivers the full suite of district-level statutory and discretionary services including Council Tax administration, Business Rates collection, Benefits processing, Planning and Building Control, Environmental Health (pest control, food safety, noise nuisance), Waste and Recycling (household and commercial), Licensing, Roads and Parking, and Community Support. The council also operates major regeneration, economic development, and environmental programmes — most notably the £25m Nelson Town Deal, £6.5m Colne Levelling Up Fund, £10m Pendle Rise Shopping Centre redevelopment, and a Climate Emergency Action Plan 2020-2025.

The council's digital infrastructure is built on the Jadu CMS platform, delivering the pendle.gov.uk website and the My Account Pendle unified resident portal (launched 2024) which integrates Council Tax, Benefits, and Business Rates account management, payments, service requests, bookings, and case tracking. Procurement is managed through The Chest eTendering portal (procontract.due-north.com), and website analytics are handled via Google Analytics. The council holds Cyber Essentials Plus cybersecurity certification. Distribution is multi-channel: online self-service portal, in-person service centers, telephone (01282 661661), email newsletters via the Get Connected service, and community consultations. Marketing and engagement extend to Facebook, Twitter (@PendleBC), YouTube (Full Council Meeting broadcasts), and dedicated regeneration communication via the Place Pendle platform.

The business model is that of a UK local authority: revenue is generated through Council Tax billing, retained Business Rates, fees and charges for commercial services (e.g., £9.82 per 1100-litre commercial recycling collection, pest control annual contracts), and central government grants including the UK Shared Prosperity Fund (£1,703,204 allocation for 2025-2026) and Towns Fund capital. The council is accountable to local residents through the democratic process and is governed by Leader Councillor David Whipp, Deputy Leader Councillor Asjad Mahmood, and Chief Executive Dean Langton, with a Pendle Vision Board chaired by XLCR's Lee Duerden coordinating economic strategy across 35 public and private sector leaders. No public-facing API, no AI/ML capabilities, and no disclosed headcount or annual operating budget are available in the source data.

Name

Borough Council of Pendle

Legal name

Borough Council of Pendle

Website

https://pendle.gov.uk

Company type

Public

Founded year

1974

Operating status

Operating

Headcount range

251–500 employees

Short description

Pendle Borough Council is a statutory local government authority in Lancashire, England, delivering Council Tax, Business Rates, Planning, Waste, Licensing, and Environmental Health services to borough residents and businesses, alongside major town centre regeneration and climate action programmes.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Environmental Quality Programs (9241)

SIC

Refuse Systems (4953), Sanitary Services (4950)

akta.pro primary industry

City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

akta.pro secondary industry

Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE)

Keywords

• Local government services
• Council tax administration
• Waste and recycling collection
• Planning and building control
• Environmental health services

Headquarters

HQ city

Nelson

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Council Tax: Statutory Council Tax administration, billing, collection, discounts, exemptions, and recovery for local residents.
2. Business Rates: Business rates administration for commercial properties, including billing, collection, and enforcement.
3. Commercial Waste Collection: Commercial waste collection services with recycling options. Collection of 1100 litre recycling bin costs £9.82 per empty.
4. Pest Control Services: Domestic and commercial pest control services with annual contracts available for commercial premises.

Pricing tiers

Distribution channels3 records

Marketing channels6 records

Core offering

Pendle Borough Council is the statutory local government authority for the Borough of Pendle in Lancashire, England, delivering a comprehensive range of resident-facing and business-facing services including Council Tax and Business Rates administration, Waste and Recycling Collection, Planning and Building Control, Environmental Health (pest control, food safety, noise nuisance), Licensing, Roads and Parking, Housing, and Community Support. Its primary digital product is My Account Pendle, an online portal enabling residents and businesses to manage accounts, make payments, request services, and track case progress.

Product overview

Borough Council of Pendle is a local government authority providing a comprehensive portfolio of resident-facing digital and operational services. The primary online product is My Account Pendle, a unified resident portal that integrates Council Tax, Benefits, and Business Rates account management. Supporting core services include Planning and Building Control, Environmental Health (pest control, food safety, noise nuisance), Waste and Recycling Collection (household and commercial), Licensing, Roads and Parking, and Community Support. The council also delivers major regeneration programmes (Nelson Town Deal, Colne Levelling Up, Pendle Rise redevelopment) and environmental initiatives through its Climate Change Action Programme. Get Connected provides email newsletter subscriptions for business and community updates. Services are accessed primarily through the Jadu-powered website, with procurement managed through The Chest eTendering portal.

Differentiator

Problem solved

Functional benefit

Products and services

• My Account Pendle Online resident portal enabling citizens to access and manage their Council Tax, Benefits, and Business Rates accounts, make payments, request services, track case progress, and make bookings.
• Council Tax Services Statutory administration of council tax billing, collection, discounts, exemptions, and arrears recovery for borough residents.
• Business Rates Management of business rates accounts, billing, collection, reliefs, discounts, and rateable value appeals for commercial properties in the borough.
• Benefits Administration Processing and administration of housing benefits and other welfare support for eligible residents.
• Planning and Building Control Processing of planning applications, pre-application advice, building regulations compliance, planning enforcement, and maintenance of planning registers.
• Environmental Health Services Services including pest control, noise nuisance investigation, food safety inspections, pollution monitoring, contaminated land assessment, and environmental waste management.
• Waste and Recycling Collection Fortnightly household waste collection, recycling services including glass, plastic, metal, paper, cardboard, and food waste, plus garden waste subscriptions for residents.
• Commercial Waste Collection Competitive waste collection services for businesses including recycling collections, food waste disposal (mandatory from March 2025), and customized collection schedules. 1100 litre recycling bin collection costs £9.82 per empty.
• Noise Nuisance Services Investigation and resolution of noise complaints including domestic, commercial, and nighttime noise issues with guidance on reporting and resolution.
• Food Safety Services Registration of food premises, hygiene inspections, re-score inspections, complaint handling, and food safety guidance for businesses and households.
• Pest Control Services Domestic and commercial pest control services covering rats, mice, insects (ants, cockroaches, fleas, wasps, moths, etc.) with annual contracts available for businesses.
• Licensing Services Licensing administration including Licensing Act 2003 (alcohol, entertainment), gambling licenses, animal licensing, street traders, charities, and scrap metal dealers.
• Roads and Parking Services Car parking management, parking ticket payment and challenges, business and residents parking permits, abandoned vehicle reporting, and gritting routes coordination.
• Community Support Hub Centralized access to community assistance including energy bill support, financial help, food banks, housing support, mental health resources, and community safety services.
• Climate Change Action Programme Comprehensive climate action initiative including tree planting (5,000 trees planted), low-emission vehicle fleet (44 vehicles), solar panel installation, and community engagement on sustainability.
• UK Shared Prosperity Fund (UKSPF) Programme Government-funded local investment programme providing £1,703,204 allocation for 2025-2026 across Communities & Place, Supporting Local Business, and People & Skills priorities.
• Community RePaint Scheme Partnership with Community RePaint to collect and redistribute leftover paint to individuals, families, and charities at low cost, reducing waste to landfill.
• Get Connected (E-Newsletter) Email newsletter subscription service providing updates on business news, latest Pendle news, online services, consultations, service announcements, walking, and cycling information.
• Nelson Town Deal Regeneration Programme Multi-million pound regeneration initiative including Nelson Town Deal (£25m) with Pendle Rise Shopping Centre redevelopment and Accessible Nelson projects.
• Colne Levelling Up Fund Programme Regeneration programme delivering £6.5m Levelling Up Fund projects in Colne covering heritage, transport, and cultural improvements including Heritage Quarter with renovated theatres.

Quantifiable outcome

• 5,000 trees planted (exceeding 3,000 target)
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature1 record

Partnerships

18 partnerships are on record, tiered core and minor.

• Boost Business LancashirecoreStrategic or Co-development PartnerPrimary business support partner for Pendle, delivering support for new and existing businesses. Helpdesk available at 0800 488 0057 with services for businesses under 3 years old or not yet trading.
• Lancashire County CouncilcoreStrategic or Co-development PartnerPartnership for transport, walking and cycling infrastructure improvements as part of £50m Levelling Up funding. Also handles highways, minerals, waste, and schools.
• Growth LancashirecoreStrategic or Co-development PartnerPrivate sector-led board driving growth across Lancashire, providing business development support and economic growth initiatives.
• UCLan (University of Central Lancashire)minorStrategic or Co-development PartnerUniversity partnership for leadership and management skills support, also a key employer and educational institution in the region.
• East Lancashire Chamber of CommercecoreChannel Partner/ Reseller/ DistributorBusiness support partner delivering international trade support, business decarbonisation, net zero, and low carbon technology product development programs.
• Pendle ConnectsminorStrategic or Co-development PartnerLocal business networking and support organization collaborating on business events and workshops throughout Pendle.
• Northern ReachminorStrategic or Co-development PartnerOrganization collaborating on business events and workshops for all sectors of business in Pendle.
• Selnet (Social Enterprise Network for Lancashire)minorStrategic or Co-development PartnerSpecialist organization providing support for social enterprises, co-ops and charities in Pendle.
• UnLtdminorStrategic or Co-development PartnerOrganization that funds and supports social entrepreneurs, providing funding opportunities for social enterprises.
• Pendle Leisure TrustminorStrategic or Co-development PartnerPartnership for leisure services including leisure centres, swimming, gyms, golf and more. Council works with trust to reduce carbon footprint.
• Nelson Town Deal BoardcoreStrategic or Co-development PartnerBoard overseeing £25m Towns Fund investment including Pendle Rise redevelopment and Accessible Nelson projects.
• Ribble Rivers TrustminorStrategic or Co-development PartnerPartnership for tree planting and woodland management, supporting biodiversity and carbon offsetting initiatives.
• Active LancashireminorStrategic or Co-development PartnerUKSPF funded partner delivering Move Forward (formerly Step Change) program for health and wellbeing initiatives.
• RTC NorthminorStrategic or Co-development PartnerUKSPF funded partner delivering Manufacturing Support programme for local businesses.
• Newground TogetherminorStrategic or Co-development PartnerUKSPF funded partner delivering Greener Together Pendle environmental initiative.
• Advanced Manufacturing Research Centre - North WestminorStrategic or Co-development PartnerUKSPF funded partner delivering Scan Digital Supply Chain Digital Demonstrator for advanced manufacturing businesses.
• Mid Pennine ArtsminorStrategic or Co-development PartnerUKSPF funded partner delivering Pendle Radicals arts and cultural project.
• Colne Youth Action GroupminorStrategic or Co-development PartnerUKSPF funded partner delivering Byron Road Community Hub project.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Others

• Local Government Association: National membership body representing English councils; sets sector standards, negotiates with central government on funding, and provides peer-benchmarking frameworks. Not a direct competitor but a key counterpart for funding terms, sector policy, and LGR transition guidance relevant to Pendle.

Regional players

• Wyre Council: Lancashire district council providing the same statutory service portfolio within a different sub-region of Lancashire. Comparable in statutory remit and scale, but operating in a coastal/rural geography rather than Pendle's urban-valley mix.
• Chorley Council: Lancashire district council delivering identical statutory services with a comparable population base and active regeneration programme. Comparable in service breadth and funding model, though operating in central Lancashire rather than east.

Direct peers

• Rossendale Borough Council: Borough council in the Burnley-Pendle-Rossendale corridor providing identical statutory services to a small Lancashire population. Comparable in scale, structure, and reliance on UK-wide regeneration funding programmes.
• Burnley Borough Council: Neighbouring Lancashire borough council delivering the same statutory services (council tax, planning, waste, regeneration) to an adjacent population of comparable scale and demographic profile. Most directly comparable peer given shared county, similar urban-rural mix, and overlapping Towns Fund/Levelling Up landscape.
• Blackburn with Darwen Borough Council: Unitary authority in East Lancashire with a similar mix of urban centres (Blackburn, Darwen), statutory service portfolio, and active regeneration programmes. Comparable in scale, regulatory structure, and economic-development focus.
• Ribble Valley Borough Council: Neighbouring Lancashire borough council delivering statutory services across a mixed urban-rural population. Comparable in statutory remit, partnership model with Lancashire County Council, and regeneration funding profile.
• Hyndburn Borough Council: East Lancashire borough council providing the same suite of statutory local government services. Comparable population size, demographic, and operating environment; directly comparable peer for service delivery, funding, and regeneration benchmarking.

Broad incumbents

• Lancashire County Council: Upper-tier authority covering Pendle and 11 other districts, delivering shared services (highways, transport, minerals/waste strategy, schools). Partner in Pendle's Levelling Up transport and active-travel programmes and a key counterpart for service overlap and LGR discussions.
• City of Bradford Metropolitan District Council: Larger metropolitan district council in West Yorkshire with a comparable statutory service portfolio and significant regeneration pipeline. Useful comparator for benchmarking larger-scale Levelling Up/Towns Fund execution, though substantially larger in population and budget.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/pendlebc
• YouTubeyoutube.com/live/B6An5ikDJBw
• Facebookfacebook.com/pendlecouncil
• LinkedInlinkedin.com/company/borough-of-pendle

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Borough Council of Pendle