Burnley Borough Council

What Burnley Borough Council does

Burnley Borough Council is the statutory local government authority for the Borough of Burnley in Lancashire, England, headquartered at Town Hall, Manchester Road (BB11 9SA), with a secondary Revenues and Benefits service location at Parker Lane (BB11 2BY). The council provides a comprehensive portfolio of public services to residents, local businesses and private landlords: Council Tax administration and discounts, Business Rates collection, Housing Benefit and Council Tax Support administration, waste and recycling services (including paid bulky waste, garden waste subscription and assisted collections), residential pest control, environmental health and food hygiene rating inspections, parking across 34+ car parks, planning and building control, a broad licensing regime (alcohol, gambling, taxi, street trading, scrap metal, selective licensing of private rented properties), housing and homelessness prevention, parks and green space management (>550 hectares including six Green Flag parks), and leisure and culture (delivered through the Burnley Leisure charity operating Towneley Hall set in 445 acres and 100+ staff).

The technology stack is a council website (burnley.gov.uk) fronting a set of integrated citizen portals and third-party platforms. Self-service transactions in Council Tax, Benefits and Business Rates run through NEC-backed Citizens Access portals and a unified your.burnley.gov.uk authentication layer. Payments are accepted online via CivicaEPay, through a native allpay mobile application (iOS/Android) requiring a 19-digit reference, by direct debit, at Post Office and PayPoint barcode terminals, and via MiPermit for parking. Planning applications route through the national Planning Portal; food hygiene ratings publish to the Food Standards Agency database; PCN appeals and processing are handled by Chipside Lancashire; rough-sleeper alerts feed in via StreetLink. The council is a registered GDPR data controller with statutory data-sharing with DWP, HMRC, Home Office, Police and the National Fraud Initiative. Waste collection vehicles are equipped with 360-degree cameras and GPS tracking for service verification.

The revenue model is hybrid, dominated by statutory taxation and grants rather than discretionary commercial sales. Council Tax and Business Rates are recurring tax charges set under statutory valuation regimes; Benefits Administration is partially funded by central government via DWP; ancillary fee-for-service revenue comes from bulky waste (£16/item), garden waste subscriptions (£40/year), residential pest control (£66.30 incl. VAT per visit), selective licensing (£640-£750 per property), food safety re-visits (£160.75-£166.10) and parking (short/long stay, contract parking, PCNs). Customer segments are mandatory: residents (primary), local businesses (rates, licensing, planning), and private landlords (selective licensing). Distribution combines direct self-service portals, a telephone contact centre, an in-person Customer Service Centre, and third-party payment/reseller partners.

Name

Burnley Borough Council

Legal name

Burnley Borough Council

Website

https://burnley.gov.uk

Company type

Private

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Burnley Borough Council is the statutory local government authority for the Borough of Burnley, Lancashire, delivering Council Tax, Business Rates, benefits administration, waste collection, planning, licensing, parking, housing and environmental health services to residents, local businesses and private landlords.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (92512), Landscaping Services (56173)

SIC

Refuse Systems (4953), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Local Transportation, Parking & Mobility Administration (BPAIACAM), Parks, Recreation & Cultural Services (BPAIACAI), Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Local government services
• Council tax administration
• Waste management services
• Planning and licensing
• Housing benefits administration

Headquarters

HQ city

Burnley

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others, Supply Chain

Revenue model

1. Council Tax: Local taxation charged to residential properties. Single adult households receive 25% discount. Collected via direct debit, online payment, telephone, post, and standing orders.
2. Business Rates: Local taxation on commercial properties. Bills issued annually in March. Collected via direct debit, online payment, telephone, and post.
3. Benefits Administration: Housing benefit and council tax support administration, partially funded by central government through Department for Work and Pensions.
4. Waste Collection Services: Charges for bulky waste collection (£16 per item), garden waste subscription (£40 per year), and other waste services.
5. Pest Control Services: Charges for residential pest management visits at £66.30 including VAT per visit.
6. Selective Licensing: Licensing fees for private rented sector landlords ranging from £640-£750 per property application.
7. Food Safety Services: Charges for food safety re-visit inspections at £160.75 online or £166.10 postal application.
8. Parking: Revenue from council car parks across Burnley and Padiham, including short stay, long stay, contract parking, and pay-by-phone (MiPermit).

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Burnley Borough Council is a statutory local government authority that delivers a comprehensive range of mandated public services to residents and businesses within the Borough of Burnley, Lancashire. Its core offerings include Council Tax and Business Rates administration, Housing Benefits and Council Tax Support, Planning Services, statutory Licensing (alcohol, taxi, gambling, scrap metal, etc.), Waste and Recycling collection (including paid bulky waste, garden waste subscriptions, and pest control), Parking management across 34+ council car parks, Housing and Homelessness support, Environmental Health enforcement, and Parks and Leisure facilities. Services are delivered through integrated digital citizen portals, telephone contact centre, and a physical Customer Service Centre.

Product overview

Burnley Borough Council operates a comprehensive portfolio of local government public services delivered through an integrated digital platform. The core offering consists of citizen-facing portals for Council Tax, Benefits, and Business Rates management, complemented by operational services including Planning, Licensing, Waste/Recycling (with separate services for general refuse, garden waste subscriptions, bulky waste, and pest management), Parking (34+ car parks with MiPermit integration), Housing/Homelessness support, Environmental Problem reporting, and Parks/Leisure. Additional specialized modules include Selective Licensing for private landlords, Food Hygiene Ratings inspection/ publication, and Council Tax discount administration. Services are delivered through the council's own branded portals (your.burnley.gov.uk, Citizens Access systems) integrated with third-party platforms including MiPermit, CivicaEPay, allpay mobile app, the national Planning Portal, Food Standards Agency, and Chipside Lancashire for parking enforcement.

Differentiator

Problem solved

Functional benefit

Products and services

• Council Tax Services Statutory local taxation service for residential properties within Burnley borough. Includes viewing balances, setting up direct debits, applying for discounts (25% single person, severe cognitive disorder, students), registering for paperless billing, and reporting changes of address via the Citizens Access portal and online payment systems. Collected via direct debit, online payment, telephone, post, and standing orders.
• Benefits Services Benefits administration including Housing Benefit, Council Tax Support, Crisis and Resilience Fund, Discretionary Housing Payments, Universal Credit support, and appeals. Includes a landlord portal for housing benefit information. Partially funded by central government through the Department for Work and Pensions.
• Business Rates Services Local taxation on commercial properties in Burnley borough. Bills issued annually in March. Citizens Access portal enables direct debit setup, account viewing, balance checks, and e-billing. Includes guidance on rate relief schemes, revaluation, and appeals. Collected via direct debit, online payment, telephone, and post.
• Planning Services Planning permission applications submitted through the national Planning Portal, development control, planning enforcement, policy and Local Plan management, protected trees, building control, and local land charges.
• Licensing Services Licensing administration for alcohol/entertainment/food, animal welfare, gambling, motor salvage, scrap metal, street trading, taxis, pavement licences, and busking. Includes an online licensing register.
• Waste and Recycling Services
• Parking Services
• Pest Management Services
• Housing and Homelessness Services
• Environmental Problems Reporting
• Parks and Green Spaces
• Leisure and Culture Services
• Selective Licensing
• Food Hygiene Ratings Scheme
• Bulky Waste Collection
• Garden Waste Subscription Service

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Department for Work and Pensions (DWP)coreOthersCentral government department for welfare and pensions. Council shares benefit-related data with DWP for housing benefit assessments and council tax support eligibility verification.
• HM Revenue and Customs (HMRC)coreOthersCentral government tax authority. Council shares financial data for verification purposes related to benefits and tax assessments.
• Home OfficecoreOthersCentral government department for immigration and security. Data sharing for verification and compliance purposes.
• Police and Law Enforcement AgenciescoreOthersLaw enforcement agencies including police and Crown Prosecution Service. Data sharing for crime prevention, detection, and criminal proceedings.
• Housing AssociationscoreOthersSocial housing providers operating in Burnley. Partnership for homelessness prevention, housing allocations, and private rented sector coordination.
• Lancashire County CouncilcoreOthersUpper-tier local authority responsible for roads, highways, street lights, rights of way, blue badges, and resident parking permits. Highway faults redirected to LCC reporting system.
• Burnley TogetherminorOthersLocal support organisation providing wider housing and wellbeing assistance. Contact at 01282 686402 for housing support referrals.
• Burnley Leisure (BLC Group)coreOthersRegistered charity operating majority of leisure and culture facilities previously managed by the council. Employs over 100 staff. Operates leisure centres, Burnley Mechanics theatre, and golf facilities.
• Valuation Office AgencyminorOthersExecutive agency responsible for Council Tax banding valuations. Council directs residents to VOA for banding queries and disputes.
• Chipside LancashireminorOthersThird-party provider handling parking fine (Penalty Charge Notice) payments and appeals for off-street car park fines.
• National Fraud Initiative (Cabinet Office)minorOthersData matching exercise for fraud prevention and detection. Council participates in mandatory national data matching exercises to identify potential fraud in benefits and payments.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Preston City Council: Lancashire city-tier council with the same statutory service mix (Council Tax, business rates, waste, planning, licensing, housing) operating under the same central government funding regime.
• Wyre Council: Lancashire district council providing the same statutory services — Council Tax, benefits, waste collection, environmental health, planning, licensing — to a comparable coastal/inland population base.
• Rossendale Borough Council: Lancashire neighbour with the same district council tier and scope: Council Tax, environmental health, planning, licensing, waste and housing, serving a similar urban-rural mix.
• Pendle Borough Council: Direct neighbouring Lancashire borough council providing the same tier of statutory local authority services (Council Tax, benefits, waste, planning, licensing) to a similar-sized population, making it the most like-for-like operational comparator.
• Lancaster City Council: Lancashire district council operating the comparable statutory service portfolio to a similar mixed urban-rural population, including Council Tax, benefits, waste, planning, and licensing.
• Chorley Council: Lancashire district council delivering the same statutory local authority service catalogue — Council Tax, business rates, waste, planning, environmental health — to a comparable population size.
• Blackburn with Darwen Borough Council: Larger Lancashire unitary council delivering an overlapping set of Council Tax, benefits, planning, waste, and licensing services within the same economic footprint as Burnley.
• Hyndburn Borough Council: Adjacent Lancashire district council delivering the same statutory services — Council Tax, business rates, waste collection, housing and licensing — under identical UK local government legislation.

Broad incumbents

• Manchester City Council: Much larger metropolitan local authority operating the full statutory service portfolio (Council Tax, business rates, planning, licensing, waste, housing, parks) at scale, with significant overlap in service categories but a far broader mandate and budget.

Others

• Civica UK: Supplier of council-facing software including the CivicaEPay payment portal that Burnley uses for online Council Tax payments, sitting at the infrastructure layer that the council relies on for digital service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/burnley.council
• Instagraminstagram.com/burnleycouncil
• TikToktiktok.com/@burnley.council
• Xx.com/burnleycouncil

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Burnley Borough Council