Virginia Department of Veterans Services

What Virginia Department of Veterans Services does

The Virginia Department of Veterans Services is a Virginia state government agency established in 2023 under the authority of the Commonwealth of Virginia, operating as the official state-level coordinator for veterans services. It serves military veterans, their families, widows, military spouses, transitioning service members, and justice-involved veterans across the Commonwealth of Virginia. The agency delivers services across six primary domains: disability and claims assistance (including PACT Act exposure claims and appeals), employment services (job fairs, resume assistance, career mentoring), veteran and family services (transportation, housing, behavioral health, food insecurity), military transition support, education benefits, and crisis intervention via the 988 Suicide & Crisis Lifeline.

Its core product is the VVN (Virginia Veterans Network) online portal, a web-based platform enabling veterans to create accounts, schedule disability claims appointments, and self-navigate resources 24/7. The portal is supplemented by a toll-free contact center (844-VDVS-VET), scheduled in-person appointments, and community-based events. The agency also operates a VVN Ambassador program that engages veteran community advocates to drive peer-to-peer awareness. Technology is a standard web portal architecture; no proprietary AI/ML capabilities, APIs, or integrations are disclosed.

The agency is funded through Commonwealth of Virginia state appropriations and federal VA allocations. All services are provided free of charge to eligible veterans and their families. The organization is led by Commissioner John Maxwell and headquartered at 101 N. 14th Street, Richmond, VA. As a state government entity, it has no parent holding company, no venture funding, and no commercial revenue streams.

Name

Virginia Department of Veterans Services

Legal name

Virginia Department of Veterans Services

Website

https://vvn.dvs.virginia.gov

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The Virginia Department of Veterans Services is a Virginia state government agency that provides veterans and their families with benefits navigation, employment support, healthcare coordination, education resources, and crisis intervention via the VVN online portal and statewide service locations across the Commonwealth.

Ownership category

akta.pro rank

Product category

Government Veterans Services

NAICS

Administration of Veterans' Affairs (92314), Administration of Veterans' Affairs (923140)

SIC

Services-Social Services (8300)

akta.pro primary industry

Veterans Affairs & Military Family Services (BPAIAHAL)

akta.pro secondary industry

Veterans & Military Family Benefits Administration (BPAIAKAI)

Keywords

• Veterans benefits services
• Disability claims assistance
• Military transition support
• Veteran employment services
• Veterans crisis support

Headquarters

HQ city

Richmond

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Appropriations: Funded through Commonwealth of Virginia state appropriations and federal VA allocations. Services are provided free of charge to eligible veterans and their families.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

The Virginia Department of Veterans Services provides free, statewide advocacy and service coordination for Virginia's veterans and their families. Its core offering is the Virginia Veterans Network (VVN) portal, which consolidates state and federal veterans resources — including disability claims assistance, employment services, healthcare navigation, housing and utility assistance, education benefits, military transition support, and crisis intervention via the 988 lifeline — into a single accessible platform, supplemented by phone-based support, scheduled in-person appointments, and community events.

Product overview

Virginia Department of Veterans Services operates VVN (Virginia Veterans Network), a single unified web portal that consolidates state and federal veteran resources into one accessible platform. The portal functions as the central hub connecting veterans to services across six primary domains: Disability and Claims assistance (including PACT Act exposure claims, appeals, and survivor benefits), Employment Services (job fairs, resume writing, healthcare career pathways, military spouse support, and business start-up guidance), Veteran and Family Services (transportation, housing, utilities, food insecurity, therapy, and peer counseling), Military Transition Services (housing, legal documentation, career development, healthcare insurance, financial readiness, and spouse support), Education Services (career exploration, college credit equivalency for military training, and employment pathways), and Common Pages linking to VA healthcare basics, death and burial benefits, and veteran skilled nursing facilities.

Differentiator

Problem solved

Functional benefit

Products and services

• VVN (Virginia Veterans Network) VVN (Virginia Veterans Network) is an official online portal providing Virginia veterans and their families with centralized access to state and federal veteran services, including disability claims filing, employment resources, healthcare navigation, education benefits, military transition services, veteran and family support, and crisis support via the 988 Suicide & Crisis Lifeline. It is for service-connected veterans, veterans' family members and widows, transitioning service members, military spouses, and justice-involved veterans across the Commonwealth of Virginia.
• Disability and Claims Assistance Services State-coordinated disability claims assistance covering service-connected disability claims, PACT Act and hazardous exposure claims, appeals of VA decisions, veterans and widows' pension, caregiver, spouse and dependent benefits, and survivor benefits. Service is delivered through scheduled appointments, phone support, and the VVN portal for eligible Virginia veterans and their families.
• Employment Services for Veterans Comprehensive employment services including job fairs and hiring events, resume writing assistance, career exploration, healthcare profession pathways, military spouse career support, mentorship matching, business start-up guidance, and licensure and reciprocity support. Targeted at Virginia veterans, transitioning service members, and military spouses seeking civilian employment.
• Veteran and Family Support Services Support services covering transportation assistance, housing resources, utilities assistance, behavioral health resources, therapy and peer counseling, food insecurity resources, and specialized justice-involved veteran support. Delivered to Virginia veterans and their families via the VVN portal, phone support, and community-based referrals.
• Military Transition Services Transition planning services for active duty service members moving to civilian life, covering housing location in Virginia, legal and documentation support, career development, transition healthcare and insurance, military spouse support services, financial readiness, and employment pathways.
• Education Services Education and career pathway services including guidance on how to pay for college, career exploration, college credit equivalency articulation for military training, employment pathways, and work experience opportunities. Designed for Virginia veterans pursuing post-secondary education and career advancement.

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Emerging players

• American Legion: Large congressionally-chartered VSO delivering veterans benefits assistance, employment, and advocacy — complementary to DVS but operating via membership-driven chapters rather than state infrastructure.
• Wounded Warrior Project: National nonprofit focused on injured post-9/11 veterans, providing mental health, career, and benefits support — overlapping DVS on behavioral health and employment but narrower demographic.
• Disabled American Veterans (DAV): National VSO providing free claims assistance and benefits navigation — operates in the same service category as DVS but via a volunteer-led national model rather than state government channel.
• Hire Heroes USA: Veteran-focused nonprofit specializing in employment services, transitioning service members, and military spouse careers — overlapping DVS's employment service domain with a different delivery model.
• Veterans of Foreign Wars (VFW): VSO offering veterans benefits help, advocacy, and community programs — overlaps DVS service categories but competes for veteran mindshare at the community level.

Direct peers

• Texas Veterans Commission: State-level veterans services agency operating the same model of benefits navigation, claims assistance, employment, and crisis referral — directly comparable role and operating structure to VDVS.
• California Department of Veterans Affairs (CalVet): California's state cabinet-level veterans agency offering benefits claims, employment, housing, and education support — the largest state peer by population served and most directly comparable in scope.
• New York State Division of Veterans' Services: New York's statewide veterans benefits and services unit — a near-identical state-agency model of claims assistance, benefits navigation, and outreach.
• Florida Department of Veterans' Affairs: Florida's state veterans services agency performing the same triad of benefits assistance, claims support, and employment/career services for in-state veterans.

Broad incumbents

• U.S. Department of Veterans Affairs (VA): The federal incumbent that defines the upstream systems DVS routes veterans into; provides the policy/benefits framework that state agencies translate for their constituents.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/VirginiaVeteransServices
• LinkedInlinkedin.com/company/virginia-department-of-veterans-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Virginia Department of Veterans Services