PassportUSA

What PassportUSA does

PassportUSA is a privately held document preparation company operating as a trade name of Emerald Cove Media LLC, a Delaware-incorporated LLC headquartered in Newark. The company runs a self-serve web platform at passportusa.org that assists individual U.S. citizens with completing the five standard U.S. Department of State passport forms — DS-11 (new applications), DS-82 (renewals), DS-64 (lost/stolen reports), DS-5504 (corrections and name changes), and DS-4085 (additional visa pages). The underlying product is a web-based PDF editor that supports fillable forms, annotation, cloud document storage, account-based archival, email sending, and signature capability. Users register, complete forms in-browser, and either download/print for submission to a passport acceptance office or email/mail the completed document.

The business model is a one-time per-form fee for assisted form completion; government passport fees are billed separately by the U.S. government and are not included. Pricing is not publicly disclosed. The company is explicit that it is not a government agency, not a legal service, and does not provide legal advice; it offers a refund if a prepared application is rejected. Go-to-market is entirely product-led self-serve with no sales team, supported by Google and Facebook remarketing to re-engage prior site visitors. The company serves a single end market (U.S. consumer passport applicants), has no disclosed enterprise or B2B customers, no partnerships, no mobile apps, no public API, no disclosed institutional funding, and no leadership or management information publicly available.

Name

PassportUSA

Legal name

Emerald Cove Media LLC

Website

https://passportusa.org

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

PassportUSA is a privately held U.S. document preparation service that operates a self-serve web platform helping individual U.S. citizens complete official passport application forms (DS-11, DS-82, DS-64, DS-5504, DS-4085) for a one-time fee.

Ownership category

akta.pro rank

Product category

Document Preparation Services

NAICS

Document Preparation Services (56141)

akta.pro primary industry

Passport & Identity Document Management (THALAPAB)

akta.pro secondary industry

Visa, Passport & Travel Documentation Support (HSACAKAH)

Keywords

• Passport form assistance
• Document preparation services
• Online passport applications
• DS-11 form filing
• Passport renewal forms

Headquarters

HQ city

Cincinnati

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Technology or R&D, Operations, Marketing or Sales, Personnel, Infrastructure

Revenue model

1. Document Preparation Services: Charges for assisting customers in completing passport forms online. Government application, biometric, or filing fees are paid separately to the U.S. government. Fee does not include any government costs.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

PassportUSA is an online document preparation service that assists individual U.S. citizens with completing U.S. Department of State passport forms (DS-11, DS-82, DS-64, DS-5504, DS-4085) via a web-based PDF editor. The company charges a fee for guiding users through online form completion, while government application, biometric, and filing fees are paid separately by the user. The service is not affiliated with the U.S. government and offers a refund if a prepared application is not accepted.

Product overview

PassportUSA is a document preparation platform offering a suite of online form-filling services for U.S. passport applications. The core product is a PDF editor platform that allows users to complete government passport forms (DS-11, DS-82, DS-64, DS-5504, DS-4085) electronically. The platform provides cloud storage for PDFs, document sending via email, document archival, and signature capabilities. Users fill out forms online, save changes to their accounts, and either print/submit to acceptance offices (new passports) or mail directly (renewals). The company charges a fee for the form preparation service, separate from government fees.

Differentiator

Problem solved

Functional benefit

Products and services

• DS-11 Form Filing Service (New Passport) Online document preparation service that helps individual U.S. citizens complete the DS-11 new passport application electronically, download the PDF, and submit it to a passport acceptance office. The company charges for form-completion assistance; government fees are paid separately.
• DS-82 Form Filing Service (Passport Renewal) Online document preparation service for DS-82 passport renewal applications, enabling eligible U.S. passport holders to complete the renewal form electronically and mail it directly without visiting an acceptance facility.
• DS-64 Form Filing Service (Lost/Stolen Passport) Online preparation of the DS-64 statement regarding a lost or stolen U.S. passport, used in conjunction with the DS-11 form when applying for a replacement passport.
• DS-5504 Form Filing Service (Passport Corrections) Online preparation of the DS-5504 form for passport corrections, name changes within one year of issuance, and limited passport holder services such as data corrections.
• DS-4085 Form Filing Service (Additional Visa Pages) Online preparation of the DS-4085 application for additional visa pages and miscellaneous passport services for existing U.S. passport holders.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Recent moves1 record

Expansion highlights2 records

Direct peers

• RushMyPassport: RushMyPassport is a U.S. passport expediting service that helps individuals prepare and submit DS-form applications. Closely comparable in product scope (passport form preparation/expediting) and customer segment (U.S. citizens needing passport services).
• VisaCentral: VisaCentral offers passport and visa application services for individuals and corporations. Comparable in product category (passport/visa document preparation) and customer base, with a stronger focus on corporate and concierge channels.
• iVisa: iVisa operates a self-serve web platform that helps travelers complete visa and passport applications online. Directly comparable to PassportUSA in product (online form-filling), GTM (PLG, web self-serve), and target user (individual travelers needing government travel documents).
• USPassportNow: USPassportNow provides U.S. passport expediting and form-preparation services for new applications, renewals, and lost/stolen replacements. Directly comparable in scope (all major DS forms) and target customer (U.S. citizens needing passport services).
• GovAssist: GovAssist provides online assistance for U.S. passport and other government form applications via a web-based platform. Direct competitor in the same form-preparation niche with similar self-serve, paid-fee model.
• VisaHQ: VisaHQ offers passport and visa application assistance through an online platform serving individual and corporate clients. Comparable in product (passport/visa form preparation), technology (web self-serve), and customer base (travelers and corporate travel managers).
• TravelVisaPro: TravelVisaPro provides U.S. passport and visa application assistance, including form preparation and expediting. Directly comparable in offering (passport/visa form help), customer segment (U.S. travelers), and service-led (rather than self-serve-only) model.
• Fastport Passport: Fastport Passport is an online passport expediting and form-preparation service. Comparable in being a digitally-native, self-serve alternative focused on U.S. passport DS-form applications.

Broad incumbents

• CIBTvisas (CIBT): CIBT is a large, established corporate travel visa and passport service provider with a broad product portfolio. Comparable on the passport form-preparation side but operates at much larger scale and serves corporate accounts as a primary channel.
• U.S. Postal Service (USPS Passport Services): USPS offers in-person passport acceptance and form services as a government-affiliated provider. It is not a direct commercial competitor but functions as the broader, free, authoritative incumbent channel that PassportUSA's value proposition is benchmarked against.

Market position

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/2836803

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PassportUSA