Cleveland Clinic Canada

What Cleveland Clinic Canada does

Cleveland Clinic Canada operates as a wholly-owned subsidiary of Cleveland Clinic, a nonprofit academic medical center founded in 1921 and headquartered in Cleveland, Ohio. Cleveland Clinic Canada serves Canadian patients as part of the broader Cleveland Clinic system that spans 300+ locations across Ohio, Florida, Nevada, Toronto, London, and Abu Dhabi, with 23,000+ employees including physicians, surgeons, and nurses.

The system's core digital platform is the Epic-based MyChart patient portal, providing 24/7 access to electronic medical records, appointment scheduling, bill payment, prescription refills, and provider messaging. Supporting products include Virtual Visits (Zoom-based telehealth for express, primary, and specialty care), Virtual Second Opinions (a self-pay concierge service priced at $1,690-$4,500), PreCheck-In and Mobile Check-In digital registration, and MyChart Bedside for in-hospital patient engagement. The Agfa Xero image viewer enables patient-accessible radiology viewing within MyChart.

Revenue is generated through multiple streams: core hospital and medical services (primarily insurance-reimbursed), virtual care services (insurance-billed for complex consultations), virtual second opinions and executive/concierge medicine (self-pay premium services), international patient services (medical tourism coordination), and outpatient pharmacy services. Go-to-market combines direct-to-consumer channels (phone, online scheduling, virtual visits), enterprise field sales through physician referral networks including a Referring Physician Hotline operating 12 hours daily, and an API-first digital engagement layer through MyChart. The organization serves a diversified patient base spanning general population care, complex specialty cases, executive health programs, international medical tourists, and second-opinion seekers.

Name

Cleveland Clinic Canada

Legal name

Cleveland Clinic

Website

https://my.clevelandclinic.org

Company type

Private

Founded year

1921

Operating status

Operating

Headcount range

251–500 employees

Short description

Cleveland Clinic Canada is a wholly-owned subsidiary of Cleveland Clinic, a nonprofit academic medical center serving Canadian patients as part of a global system spanning 300+ locations. It delivers specialty care, virtual visits, second opinions, and executive health services leveraging the parent system's Epic-based MyChart platform.

Ownership category

akta.pro rank

Product category

Specialty Healthcare Services

NAICS

Ambulatory Health Care Services (621), Specialty (except Psychiatric and Substance Abuse) Hospitals (622310), Offices of Physicians (62111), Outpatient Care Centers (6214)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Ambulatory Specialty Clinics (Multi-Specialty & Single-Specialty) (HLAFABAA)

akta.pro secondary industries

Retail & Walk-In Primary Care Clinics (HLAFAGAC), Occupational & Employer-Sponsored Primary Care Clinics (HLAFAGAJ)

Keywords

• Academic medical center
• Specialty healthcare services
• Virtual second opinions
• Telehealth and virtual visits
• Executive health programs

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Hospital and Medical Services: Core revenue from comprehensive inpatient and outpatient medical care including surgeries, procedures, diagnostics, and treatments across all specialties
2. Virtual Care Services: Video visits and virtual second opinions billed to insurance (some plans) or self-pay; MyChart messaging may be billed to insurance for complex consultations taking more than 5 minutes
3. Virtual Second Opinions (Concierge): Self-pay second opinion service: $1,690 for written report only, $1,990 for written report plus virtual visit for US patients; $4,500 for international patients; not covered by insurance
4. Executive Health and Concierge Medicine: Premium comprehensive health examination programs and concierge medical services for executives and high-net-worth individuals
5. International Patient Services: Medical tourism services for international patients including coordination, travel assistance, and comprehensive care packages
6. Pharmacy Services: Outpatient pharmacy services for prescription fulfillment and medication management

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Cleveland Clinic Canada provides comprehensive inpatient and outpatient medical care across all specialties as part of the nonprofit Cleveland Clinic health system. Core offerings include primary care, specialty consultations, complex surgeries, diagnostics, virtual visits, concierge Virtual Second Opinions, executive health programs, pharmacy services, and international patient coordination, supported by the MyChart digital health platform for scheduling, records, telehealth, and bill pay.

Product overview

Cleveland Clinic operates as a globally integrated healthcare system offering a unified patient care platform with multiple interconnected digital services. The core patient-facing digital products include MyChart (Epic-based secure health management portal), MyClevelandClinic (enhanced app with on-demand Express Care), Virtual Visits for remote appointments, and Virtual Second Opinions for remote expert consultations. These are supported by add-on modules including PreCheck-In for pre-appointment registration, Mobile Check-In for arrival notification, MyChart Bedside for real-time hospital stay information, Where to Go for Care decision support, and a Health Library for patient education. The system spans multiple international locations including Ohio, Florida, Nevada, Abu Dhabi, London, and Canada, with integrated scheduling, billing, and medical records access across the entire network.

Differentiator

Problem solved

Functional benefit

Brands

• MyChart: Secure online health management tool that connects patients to portions of their electronic medical record for managing appointments, viewing test results, and messaging providers.
• MyClevelandClinic
• Heart, Vascular & Thoracic Institute (Miller Family)
• Health Library
• Health Essentials

Products and services

• MyChart Secure, online health management tool that connects patients to portions of their electronic medical record 24/7, enabling test result review, appointment scheduling, bill payment, provider messaging, and health record access. Built on Epic and used by patients across the Cleveland Clinic system.
• MyClevelandClinic Enhanced version of MyChart that adds on-demand Express Care virtual visits for non-emergency concerns, accessible via the MyClevelandClinic mobile app or website using MyChart login credentials.
• Virtual Visits Telehealth appointments that allow patients to see Cleveland Clinic providers remotely via Zoom for express care, primary care, pediatric primary care, and select specialty consultations without traveling to a physical location.
• Virtual Second Opinions Concierge service providing expert medical second opinions remotely without travel. Includes live intake with a nurse, concierge record collection, dedicated nurse, written report by a Cleveland Clinic physician, follow-up questions, and an optional virtual visit for US patients ($1,690 written only; $1,990 with virtual visit) or a comprehensive $4,500 package for international patients.
• Second Opinions (In-Person) In-person expert medical second opinions where Cleveland Clinic specialists review patient records, imaging, and medical information to provide diagnoses and treatment recommendations at a physical location.
• PreCheck-In Digital pre-appointment workflow inside MyChart that lets patients verify demographics, insurance, medications, and allergies, pay copays, sign forms, and complete health questionnaires from home up to a week before their visit.
• Mobile Check-In Optional mobile app feature that notifies the care team of patient arrival through MyChart, allowing patients to skip the front desk line. Requires PreCheck-In completion first and is excluded for Nevada locations and select departments.
• MyChart Bedside MyChart mobile app feature that provides real-time health information during hospital stays or emergency department visits, including medication review, test results, care team information, educational videos, meal ordering, and electronic document signing.
• Where to Go for Care Decision support tool that helps patients determine whether they need a primary care appointment, express care visit, virtual visit, or emergency room based on their symptoms and care needs.
• Health Library Educational resource covering diseases, conditions, treatments, body systems, drugs, devices, supplements, diagnostics, testing, and symptoms to help patients understand their health from everyday concerns to complex medical conditions.
• Executive Health and Concierge Medicine Premium comprehensive health examination programs and concierge medical services tailored for executives and high-net-worth individuals, delivered through coordinated multi-specialty appointments and personalized care planning.
• International Patient Services Medical tourism services for international patients, including care coordination, travel assistance, language services, and comprehensive care packages across Cleveland Clinic's US, Canadian, UK, and UAE locations.
• Pharmacy Services Outpatient pharmacy services supporting prescription fulfillment and medication management for Cleveland Clinic patients across the network.

Quantifiable outcome

• 67% of virtual second opinions recommend a change in diagnosis or treatment plan

Named customers1 record

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mass General Brigham: Integrated nonprofit academic health system anchored by Massachusetts General Hospital and Brigham and Women's; competes with Cleveland Clinic on tertiary complex care, research, and brand in the US Northeast.
• Mount Sinai Health System: NYC-based nonprofit academic health system with multiple hospitals and an extensive faculty practice; comparable in tertiary/quaternary care delivery and research-driven specialty mix.
• NYU Langone Health: Academic medical center with a flagship hospital, growing regional network, and strong ambulatory/digital expansion; competes with Cleveland Clinic for complex specialty cases and top-tier talent.
• Johns Hopkins Medicine: Nonprofit academic medical system combining a flagship hospital, multi-specialty faculty practice, research enterprise, and international patient services — directly comparable in mission, structure, and brand-led specialty reputation.
• Cedars-Sinai Medical Center: Large nonprofit academic medical center in Los Angeles with strong specialty reputation (cardiology, oncology) and growing ambulatory footprint — comparable scale and multi-specialty positioning.
• Mayo Clinic: Nonprofit academic medical center with multi-site flagship campuses and a globally recognized specialty brand; the most direct peer to Cleveland Clinic on model (physician-led, multi-specialty, research-driven, concierge-style second opinions).

Emerging players

• Bumrungrad International Hospital: Thailand-based multi-specialty hospital serving a large share of international medical tourists; comparable to Cleveland Clinic's International Patient Services and Abu Dhabi franchise as a destination hospital model.

Broad incumbents

• Hospital Corporation of America (HCA Healthcare): Largest for-profit hospital operator in the US with broad acute-care footprint; competes with Cleveland Clinic on inpatient capacity and physician networks, but lacks the academic medical center and concierge focus.
• Tenet Healthcare: Major for-profit hospital and ambulatory operator with USPI (ambulatory surgery centers); competes with Cleveland Clinic on outpatient expansion strategy, though specialty mix and academic positioning differ.
• CommonSpirit Health: One of the largest nonprofit health systems in the US with hospitals across many states; overlaps with Cleveland Clinic on broad multi-specialty delivery, but at a more decentralized, community-hospital-led model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/clecliniccanada
• YouTubeyoutube.com/user/clevelandclinic
• Facebookfacebook.com/ClevelandClinic
• LinkedInlinkedin.com/company/cleveland-clinic-canada
• Instagraminstagram.com/clevelandclinic
• Pinterestpinterest.com/clevelandclinic

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cleveland Clinic Canada