ISS Facility Services India Private Limited

Name

ISS Facility Services India Private Limited

Legal name

ISS Facility Services India Private Limited

Website

https://issworld.com

Company type

Private

Founded year

2005

Operating status

Operating

Ownership category

akta.pro rank

Product category

Integrated Facility Management Services

NAICS

Food Service Contractors (72231), Caterers (722320)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Soft Services (Cleaning, Support, Mailroom) (BPABAAAB)

akta.pro secondary industries

Security, Safety & Fire/Life Safety Management (BPABAAAE), Catering, Pantry & Food Service (On-site Refreshments/Events) (IMAIALAD), Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination) (IMAIALAH)

Keywords

• Integrated facility management
• Facility management services
• Workplace experience services
• Commercial cleaning services
• Technical facility maintenance

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Integrated Facility Services (IFS): ISS generates revenue primarily through long-term integrated facility management contracts. Services include cleaning, technical maintenance, food/catering, workplace experience, security, and support services delivered through a single-accountable self-delivery model. Revenue is earned through contract fees, typically multi-year engagements with enterprise clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

ISS Facility Services India delivers Integrated Facility Services (IFS) to enterprise clients, bundling commercial cleaning, technical maintenance, food and catering, workplace experience, security, and support services under a single accountable self-delivery model. The company also offers proprietary technology platforms (FMS@ISS, Insight@ISS, Monitoring@ISS, CIP@ISS) to enable data-driven facility management and serves specialized sub-brands such as Unity Coffee for food services in India.

Product overview

ISS Facility Services India operates as a subsidiary of ISS Group, offering a comprehensive integrated facility management (IFM) service portfolio that bundles multiple service lines under a single accountable model. The core offering is Integrated Facility Services (IFS), which combines cleaning, technical services, food and catering, workplace management, security, and support services. The company differentiates through its People-First FM methodology and self-delivery approach, using proprietary technology platforms including FMS@ISS (facility management system), Insight@ISS (reporting and analytics), CIP@ISS (capital investment planning), and Monitoring@ISS (workforce scheduling). India operations also feature specialized brands like Unity Coffee for food services. The company serves diverse industries including financial services, technology, life sciences, manufacturing, aviation, and healthcare, managing over 45,000 professionals across the country with a focus on technology integration, sustainability, and workforce development.

Differentiator

Problem solved

Functional benefit

Brands

• Unity Coffee: Global food services brand launched in India by ISS Facility Services India, emphasizing ethical sourcing and social value.

Products and services

• Integrated Facility Services (IFS) ISS's primary delivery model bundling cleaning, technical, workplace, food, security, and support services under one accountable structure for enterprise clients across commercial, industrial, healthcare, and government facilities.
• Commercial Cleaning Services Professional cleaning and hygiene services delivered to high standards for offices, healthcare, manufacturing, and commercial facilities, supporting productivity, cost, and sustainability goals.
• Food and Catering Services Workplace dining, catering, and food services combining craft, innovation, sustainability, and hospitality to fuel productivity and connection, including the Unity Coffee sub-brand in India.
• Technical Services Data-driven facility management including HVAC, electrical, plumbing, preventive maintenance, and energy management designed to maximize asset value and ensure reliable operations.
• Workplace Services Workplace experience programs including front-of-house, concierge, and operations management that build culture and create memorable moments across the daily employee journey.
• Security Services Comprehensive security solutions delivered through ISS's self-delivery model ensuring full control over training, performance, and service quality at client sites.
• Capital Project Services Project management and execution services for facility construction, renovation, and modernization initiatives, leading capital projects from concept to completion.
• FMS@ISS (Facility Management System) ISS's proprietary facility management system serving as a single source of truth for property, asset, people, contract scope, planned maintenance, and space data, supporting 16,000+ global assets and 80,000+ planned tasks.
• Insight@ISS Dynamic reporting platform providing 29+ role-specific dashboards and reports covering KPI performance, catering demand, technical asset maintenance, workplace experience, and financial forecasting, with 62% of account management reports auto-generated from real-time data.
• Monitoring@ISS Mobile-first field workforce management tool that sends employee work schedules and short-term orders directly to smartphones, enabling electronic exit management, flexible scheduling, and data-based quality control.
• CIP@ISS (Capital Investment Planning) Standardized capital investment planning tool that prioritizes asset replacement and maintenance, leveraging business intelligence across thousands of assets globally to inform client decisions.
• Unity Coffee (India) ISS's global food services sub-brand launched in India, emphasizing ethical sourcing, social value, sustainable practices, employee well-being, and innovative healthy food concepts.

Quantifiable outcome

• 13.80% FM cost savings achieved for engineering company client
• +7 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered minor and core.

• Father Agnel ITIminorStrategic or Co-development Partner · 1 October 2025ISS India partnered with Father Agnel ITI (Industrial Training Institute) to promote skill development initiatives, aligning with the company's ISS Foundation focus on community and education as part of its 20th anniversary celebrations in India.
• ISS FoundationcoreStrategic or Co-development Partner · 1 October 2025ISS Foundation was launched in India as part of ISS India's 20th anniversary celebrations. The foundation focuses on community development and education initiatives for frontline employees and their families, advancing the 'ISS Education for All' policy launched earlier.
• NetAppminorImplementation/ SI/ Consulting Partner · 1 October 2024Market context: NetApp partnered with CBRE South Asia for a USD 3 million, 3-year facility management contract covering 1.07 million sq ft. This illustrates competitive dynamics in India's FM market with technology companies partnering with major FM providers.

Scale indicators11 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Updater Services (UDS): India-focused integrated facility management and business services company offering soft services, technical, and pantry services; competes with ISS India for mid-market and enterprise accounts.
• Compass Group India: Global contract foodservice and support services major with India presence; competes with ISS India especially in catering, food services, and integrated workplace solutions across enterprise accounts.
• Krystal Integrated Services: Indian-listed IFM company providing integrated facility services including housekeeping, security, and technical maintenance; competes with ISS India on enterprise and government contracts.
• CBRE South Asia (Facility Management): Global real estate services firm with a growing India IFM practice; recently won the USD 3M NetApp facility management contract, illustrating direct head-to-head competition with ISS India on enterprise tech and corporate accounts.
• Quess Corp: Indian-listed integrated business services provider with a sizable facility management vertical, serving enterprise and industrial clients with bundled soft services — a direct competitive comparable to ISS India.
• Cushman & Wakefield India (Facility Management): Global real estate services firm offering facility management in India; competes with ISS India on enterprise IFM, workplace experience, and project services for commercial real estate clients.
• JLL India (Integrated Facilities Management): Global real estate services firm with an India IFM business serving corporate, tech, and industrial clients with bundled soft and hard services — direct competitor to ISS India's enterprise IFS offering.
• BVG India: Large Indian pure-play IFM and integrated services company with extensive government, airport, and industrial accounts; competes directly with ISS India across soft services, cleaning, and facility management contracts.
• Sodexo India Services: Direct global IFM competitor with significant India operations, offering integrated facility services including food, cleaning, and workplace experience to enterprise and government clients — directly comparable to ISS India's IFS bundle.

Broad incumbents

• Ecolab India: Global water, hygiene, and infection-prevention major with India operations; overlaps with ISS India's cleaning and hygiene services as a broader incumbent supplying hygiene programs and chemicals to enterprise sites.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISS Facility Services India Private Limited