Adams County Communications Center

What Adams County Communications Center does

Adams County Communications Center Authority (ADCOM911) is a governmental authority headquartered at 7321 Birch Street, Commerce City, Colorado, operating a consolidated Public Safety Answering Point (PSAP) for Adams County. Founded in 1974 and live since 1975 as the first PSAP in Colorado, the center answers 911 and non-emergency calls and dispatches police, fire, and EMS services for eight member agencies: Adams County Sheriff Office, Brighton Police Department, Commerce City Police Department, Northglenn Police Department, South Adams County Fire Department, Adams County Fire Rescue, Greater Brighton Fire Protection District, and North Metro Fire Rescue District. Its operational footprint spans a service population of more than 500,000 residents and processed over 170,000 911 calls, 500,000+ total calls, and 300,000+ dispatched calls for service in the most recent reporting year, operating 24/7/365.

The technology stack is purpose-built for emergency communications: PSAP-grade phone, radio, and mobile systems; Computer-Aided Dispatch (CAD); CCIC/NCIC query capability; Emergency Medical Dispatch (EMD) pre-arrival instructions; APCO-certified training for all new hires; and Text-to-911 for non-voice emergency access. A wholly-owned non-profit affiliate, the ADCOM Foundation, was created in conjunction with the 2019 reorganization. ADCOM911 is not a product company — there is no SaaS, no API, no commercial software offering, and no disclosed AI/ML capability.

The business model is a non-commercial governmental funding model. Revenue is sourced from member-agency contributions proportional to use of center resources (each agency seat on the Board is typically filled by the agency Chief), supplemented by 911 telephone surcharges collected by the Adams County E-911 Emergency Telephone Authority and passed through to ADCOM911. The organization is governed by a Board composed of member-agency representatives, was reorganized as a governmental authority in 2019, and has no equity holders, no private capital, and no stock listing. No financial figures are publicly disclosed.

Name

Adams County Communications Center

Legal name

Adams County Communications Center Authority

Website

https://adcom911.org

Company type

Private

Founded year

1974

Operating status

Operating

Short description

Adams County Communications Center (ADCOM911) is a governmental PSAP that answers 911 calls and dispatches police, fire, and EMS services for eight member agencies serving more than 500,000 residents of Adams County, Colorado, funded via member-agency contributions and 911 surcharges.

Ownership category

akta.pro rank

Product category

Public Safety Emergency Dispatch Services

NAICS

Police Protection (922120), Fire Protection (92216), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Public Address, Mass Notification & Emergency Communications Integration (BPAKAGAG), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Public safety dispatch
• 911 emergency services
• Emergency communications center
• Police fire EMS dispatch
• Public safety answering point

Headquarters

HQ city

Commerce City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Member Agency Contributions: Capital and operational expenses funded by member agency contributions based upon proportional use of ADCOM911's resources. Each member agency contributes a representative (usually the Chief) to participate as a Board Member.
2. 911 Telephone Surcharge Fees: Funded by a surcharge on phone bills collected by the Adams County E-911 Emergency Telephone Authority for distribution to ADCOM911. Annual budgets cover all expenses paid by combined contributions of member agencies and 911 fees.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

ADCOM911 operates a shared 911 and non-emergency Public Safety Answering Point (PSAP) that answers emergency and non-emergency calls and dispatches police, fire, and EMS services for eight member agencies in Adams County, Colorado. Services include Text-to-911, APCO-certified call-taker training, CAD-based incident management, radio communications, EMD pre-arrival medical instructions, and CCIC/NCIC database entries.

Product overview

ADCOM911 operates as a unified public safety communications center (PSAP) providing 911 emergency dispatch services to Adams County, Colorado. The organization offers a single integrated service portfolio centered on emergency call-taking and dispatch for police, fire, and EMS agencies. Supporting services include public records request management, patient health information access under HIPAA, and specialized technical/network engineering roles for maintaining the dispatch infrastructure. No separate commercial product modules or SaaS offerings exist—the organization functions as a governmental emergency services provider rather than a technology product company.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Dispatch Services Full-service public safety communications center that answers 911 calls and dispatches police, fire, and EMS services to member agencies and the public across Adams County, Colorado.
• Member Agency Dispatch Services Shared CAD, radio, and phone dispatch services provided to eight public safety agencies: Adams County Sheriff Office, Brighton Police Department, Commerce City Police Department, Northglenn Police Department, South Adams County Fire Department, Adams County Fire Rescue, Greater Brighton Fire Protection District, and North Metro Fire Rescue District.
• 911 Records Request Public records request service allowing individuals to obtain copies of 911 recordings or associated transcripts, with a $7.50 deposit and compliance with the Colorado Open Records Act.
• Patient Access Request for Protected Health Information HIPAA-compliant service allowing patients to request access to their protected health information held by ADCOM911.
• Authorization to Release Medical Information Service enabling authorized release of medical records, including protected health information under HIPAA compliance.

Named customers9 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• Colorado NENA/APCO 911coreStrategic or Co-development PartnerColorado chapter of NENA (National Emergency Number Association) and APCO (Association of Public-Safety Communications Officials) providing industry standards, training, and professional development resources for 911 professionals in Colorado.
• APCO InternationalcoreStrategic or Co-development PartnerInternational association for public safety communications officials providing APCO-certified training programs and industry standards that ADCOM911 uses for staff training and certification.
• NENA 911 AssociationcoreStrategic or Co-development PartnerNational organization dedicated to 911 education, standards, and advocacy providing resources and industry leadership for emergency communications centers.
• Adams County E-911 Emergency Telephone AuthoritycoreOthersGovernment authority responsible for collecting 911 surcharges from phone bills and distributing funds to ADCOM911. Provides the primary funding mechanism for the emergency communications center.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Others

• APCO International: National professional association for public safety communications officials providing training, certification, and standards. ADCOM911 partners with APCO for staff certification, making it an ecosystem enabler rather than direct competitor.
• Motorola Solutions: Major vendor of public safety communications technology including CAD, radio systems, and NG911 infrastructure. Supplier to ADCOM911 and the broader PSAP ecosystem, providing the underlying technology stack.
• NENA (National Emergency Number Association): National 911 industry association providing standards, advocacy, and education. Strategic partner of ADCOM911 and ecosystem stakeholder that shapes the regulatory and technology framework for all PSAPs.

Direct peers

• Maricopa County Sheriff's Office Communications: Large-county PSAP serving Phoenix metropolitan area with consolidated police, fire, and EMS dispatch. Comparable scale and operational model to ADCOM911 with multi-agency dispatch and 911 call handling.
• Houston Emergency Center: Consolidated emergency communications center for the City of Houston handling 911 calls and dispatching police, fire, and EMS. Directly comparable consolidated PSAP model serving a large urban population.
• King County Emergency Medical Services: Regional EMS dispatch and medical control authority serving King County, Washington. Comparable to ADCOM911's EMS dispatch operations with shared-services funding model and APCO-aligned training standards.
• North Central Texas Emergency Communications Center: Regional PSAP serving multiple police and fire agencies in the Dallas-Fort Worth area. Directly comparable as a multi-agency consolidated dispatch authority handling 911 calls and dispatch services for member public safety agencies.
• Salt Lake City Valley Emergency Communications Center: Multi-jurisdictional 911 dispatch center serving agencies across the Salt Lake Valley. Comparable consolidated dispatch model serving multiple police and fire agencies in a growing metropolitan area.

Broad incumbents

• City of Chicago Office of Emergency Management and Communications (OEMC): Municipal 911 and emergency communications authority for the City of Chicago. Larger urban incumbent with consolidated dispatch for police, fire, and EMS serving a major metropolitan population.

Regional players

• Jacksonville Sheriff's Office Communications: Dual public safety and law enforcement PSAP for Jacksonville, Florida. Comparable consolidated dispatch model though concentrated within a single municipal jurisdiction rather than multi-county.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/adams-county-communication-center-inc-adcom911

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Adams County Communications Center