What Alfapro does

AlfaPro spol. s r.o. is a Bratislava-headquartered managed IT services provider founded approximately two decades ago (2006 per firmographic data, with a '20 rokov' anniversary mark in its 2026 branding), serving small and medium-sized businesses in Slovakia plus a smaller enterprise tail. Its core offering is organized around four pillars: Computer Management (správa počítačov) covering proactive monitoring, helpdesk, on-site support, server and network maintenance under SLA with RTO/RPO guarantees; IT Solutions covering cloud migration, data protection, and productivity tooling; IT Security covering network security, threat detection, MFA, ransomware protection, and incident response; and Web & eMarketing delivered through related brand Kubenoid. The technology stack includes a proprietary single-tenant private cloud called AlfaCloud delivered as IaaS, PaaS, and SaaS, layered with multi-level backup (RAID, shadow copies, automated off-site), virtualization, firewall, antivirus, DLP, and Microsoft 365 integrations, with co-location at Bratislava data centers.

The company monetizes primarily through a fixed monthly subscription (paušál) that bundles monitoring, support, and service calls into one predictable fee, complemented by project-based revenue for custom IT implementations (network optimization, server deployment, cloud migration, audiovisual rollouts) and pass-through hardware and software sales facilitated by leasing partners. Go-to-market is sales-led: a free IT diagnostic precedes a customized service package proposal, executed through direct website contact, phone hotline, and email. The distribution footprint includes the Slovak home market, a sister company in the Czech Republic (alfaprogroup.cz), and an international entity (alfaprogroup.com), with brand-building executed via an IT blog, a Spotify-distributed podcast, YouTube, LinkedIn, Facebook, and a published case study book and free cybersecurity guide.

Operationally, AlfaPro cites 120+ client firms served, an average 9-minute support response SLA, 24/7 automated monitoring, and a team model of specialists each with more than 5 years of IT experience covering networking, security, cloud, and communications domains. It claims ITIL and ISO process adherence, structured cabling and audiovisual installation capabilities, and multi-site deployments (documented 4-city network consolidations across Slovakia and Czechia). Management team composition, ownership structure, revenue figures, and funding history are not publicly disclosed.

Name

Alfapro

Legal name

Alfapro

Website

https://alfapro.sk

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

AlfaPro spol. s r.o. is a Bratislava-based managed IT services provider offering outsourced IT management, cybersecurity, cloud, and infrastructure solutions to 120+ small and medium-sized businesses in Slovakia, with adjacent Czech and international entities.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

akta.pro secondary industry

IT Operations Management (ITOM) Platforms (HDAEALAC)

Keywords

• Managed IT services
• IT infrastructure support
• IT security services
• Private cloud hosting
• IT outsourcing

Headquarters

HQ city

Bratislava

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Management Monthly Subscription: Fixed monthly fee model (paušál) covering comprehensive IT infrastructure management including proactive monitoring, technical support, hotline, helpdesk, remote assistance, on-site technician visits, server/cloud/PC/network maintenance, recovery planning, and consulting services. All costs are included in the fixed monthly rate with no additional service call charges.
2. Project-based IT Solutions: Custom IT projects including network optimization, server solutions, cloud migration, structured cabling, audiovisual solutions, and IT security implementations. These are priced separately and approved by clients before execution.
3. Hardware and Software Sales: Sales and supply of computers, servers, peripherals, software licenses, and related IT equipment, often arranged through leasing partners for client convenience.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Alfapro provides outsourced and managed IT services for businesses, including continuous IT support (Správa počítačov), tailored IT infrastructure solutions (IT Riešenia), IT security services (IT Bezpečnosť), and private cloud hosting via AlfaCloud. Offerings are backed by 24/7 monitoring, ITIL- and ISO-based service standards, and a free initial IT audit, with affiliated WEB & eMarketing services delivered via partner brand Kubenoid.

Product overview

Alfapro is an IT outsourcing company offering a comprehensive portfolio of managed IT services for businesses. The core offering consists of four main pillars: Computer Management (správa počítačov), IT Solutions (IT riešenia), IT Security (IT bezpečnosť), and Web & eMarketing. The company operates its own private cloud platform called AlfaCloud, which provides IaaS, PaaS, and SaaS layers. Additional services include network infrastructure (VPN, structured cabling, optimization), security solutions (antivirus, firewall, DLP), communication tools (video conferencing, email, team collaboration), backup and virtualization services, IT audits, training, and hardware leasing. The company positions itself as a strategic IT partner managing full infrastructure responsibility with SLA guarantees and proactive monitoring.

Differentiator

Problem solved

Functional benefit

Products and services

• Správa počítačov (Managed IT) Managed IT support service providing day-to-day administration, maintenance, and helpdesk for customers' IT environments, delivered with 24/7 monitoring and SLA-backed response. Intended for small and mid-sized businesses that lack full in-house IT coverage.
• IT Riešenia (IT Solutions) Custom IT infrastructure solutions covering design, implementation, and optimization of customer IT environments. Targeted at businesses needing tailored infrastructure projects rather than off-the-shelf products.
• IT Bezpečnosť (IT Security) IT security services addressing protection, monitoring, and compliance needs of customers' IT estates, integrated with Alfapro's 24/7 monitoring operations. Aimed at businesses that require external security expertise and continuous oversight.
• AlfaCloud Alfapro's private cloud hosting platform offering customers dedicated cloud resources managed by Alfapro, positioned as the company's own branded cloud alternative alongside its managed IT portfolio. Targeted at businesses seeking a managed, SLA-backed private cloud for workloads they want to keep outside public cloud providers.
• WEB & eMarketing (via partner brand Kubenoid) Web design, development, and e-marketing services bundled into Alfapro's portfolio through its affiliated/partner brand Kubenoid. Intended for business customers that want website and digital marketing services alongside IT management from a single contracted relationship.

Quantifiable outcome

• Average response time of 9 minutes for support requests
• +2 more outcomes

Named customers8 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• KubenoidcoreStrategic or Co-development PartnerKubenoid is a related web solutions and eMarketing company under the AlfaPro umbrella. Handles web development, eCommerce solutions, SEO optimization, and online marketing services. Provides complementary digital services to AlfaPro's IT management offerings, with over a decade of experience in delivering solutions that help clients grow.
• Microsoft 365coreTechnology or IntegrationMicrosoft 365 cloud platform integrated into AlfaPro's service offerings, including email migration, Office suite deployment, Teams collaboration, and OneDrive data storage solutions for clients.
• Leasing PartnersminorChannel Partner/ Reseller/ DistributorMultiple leasing company partners who provide financing options for IT hardware and software procurement for AlfaPro clients. Multiple partners are maintained to ensure backup options.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Microsoft: Technology platform provider whose Microsoft 365, Teams, Azure, and emerging managed service offerings are deeply embedded in Alfapro's stack — both a core partner and a structural competitive threat as Microsoft pushes further downmarket.
• Asseco Central Europe: Large Central European IT services group operating broadly in IT outsourcing, systems integration, and software across CEE — competes with Alfapro for enterprise and SMB managed services deals but at much greater scale.
• Cisco: Global networking and security vendor whose hardware, software, and managed services portfolio overlaps with Alfapro's networking, firewall, and security offerings — competes indirectly as Cisco expands partner-delivered MSP programs.

Direct peers

• VUMS DataCentrum: Slovak IT services and data center operator providing managed infrastructure, cloud, and outsourcing services to Slovak enterprises — overlaps with Alfapro's AlfaCloud private cloud and IT management portfolio.
• Seyfor: Czech/Slovak IT services and ERP-focused outsourcing firm serving SMBs and mid-market companies across CEE with managed services, cloud, and business software implementations — a close comparable in customer segment and delivery model.
• Profinit: Czech IT outsourcing and consulting firm specializing in data, analytics, and managed services for mid-market and enterprise clients in CEE — a regional peer with similar outsourced-IT delivery model.
• Soitron: Slovak-headquartered managed IT services and outsourcing provider serving SMB and enterprise customers across Central Europe with a comparable portfolio of IT management, cloud, and support services.
• Ipesoft: Slovak IT outsourcing and systems integration company providing managed IT services, custom development, and infrastructure support to Slovak SMBs — operates in the same geographic market with overlapping offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/alfaprosro
• Facebookfacebook.com/spravasiete
• LinkedInlinkedin.com/company/alfapro-sprava-siete

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alfapro