Nationstar Mortgage LLC d/b/a Mr. Cooper

What Nationstar Mortgage LLC d/b/a Mr. Cooper does

Nationstar Mortgage LLC operates under the Mr. Cooper brand as one of the largest mortgage servicers in the United States, holding NMLS Consumer Access ID #2119 and discrete state-level mortgage broker/lender and consumer credit licenses across all 50 states plus the District of Columbia, Puerto Rico, Guam, and the US Virgin Islands. The company's core business is mortgage servicing for portfolios owned by Fannie Mae, Freddie Mac, Ginnie Mae, and individual investors, alongside mortgage origination through its affiliated Rocket Mortgage lending operations, and B2B channels through its Correspondent lending platform and Master Servicing platform at masterservicing.nationstarmtg.com. The product portfolio spans home purchase loans (conventional, FHA, VA), refinance services, home equity loans, escrow administration, insurance tracking, payment processing (online, AutoPay monthly and biweekly, phone, mail, Western Union, MoneyGram), tax statement services, payoff processing, mortgage recast, and an extensive loss mitigation suite covering loan modifications, repayment plans, forbearance, payment deferral, the CalAssist California disaster relief fund, and the federal Homeowner Assistance Fund (HAF) for COVID-impacted borrowers.

The underlying technology stack is a digital mortgage servicing platform supporting self-service through a web portal, mobile app, automated phone system, and chatbot with live-agent escalation. Notable platform features include online account management with statement and escrow access, a Smart Calendar payment tracking tool, a digital mortgage assistance application for distressed borrowers, and paperless document delivery. Distribution is predominantly direct-to-consumer via mrcooper.com, mobile app, and phone-based customer service (833-685-2565), supplemented by B2B channels for correspondent sellers and master servicing clients. Marketing and lead generation run through the Mr. Cooper Blog, Help Center, social media (Twitter, LinkedIn, Instagram), mortgage calculators, and a network of housing-counseling and nonprofit partnerships (NeighborWorks, National Urban League, HomeFree USA, GreenPath, CHAPA, NCRC, Midas Collaborative, Habitat for Humanity, United Way, American Red Cross).

Revenue is generated through four documented streams: recurring servicing fees for managing third-party investor portfolios (managed services), origination fees from new mortgage lending, interest earned on escrow float balances prior to disbursement, and late fees on delinquent payments. Pricing is quote-based on each mortgage with no publicly disclosed tiers, billed monthly. The company is privately held, headquartered at 8950 Cypress Waters Blvd., Coppell, TX 75019, and operates under a common parent organization with Rocket Mortgage, LLC, with website messaging positioning the platform as 'Homeownership Powered by Rocket Mortgage.'

Name

Nationstar Mortgage LLC d/b/a Mr. Cooper

Legal name

Nationstar Mortgage LLC

Website

https://mrcooper.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Nationstar Mortgage LLC, operating as Mr. Cooper, is one of the largest US mortgage servicers, providing loan servicing, origination, home equity, escrow administration, and loss mitigation programs across all 50 states under a Rocket Mortgage parent affiliation.

Ownership category

akta.pro rank

Product category

Mortgage Servicing and Lending

NAICS

Credit Intermediation and Related Activities (522)

SIC

Mortgage Bankers & Loan Correspondents (6162)

akta.pro primary industry

Prime (Agency/Conforming) Mortgage Servicing (FSALAEAA)

akta.pro secondary industries

Subservicing (Third-Party Servicing for Owners/Originators) (FSALAEAD), Government-Insured/Guaranteed Loan Servicing (FHA/VA/USDA) (FSALAEAC), Home Equity Loan/HELOC Servicing & Subservicing (FSALAGAD)

Keywords

• Mortgage servicing
• Home loan origination
• Refinance services
• Home equity loans
• Loss mitigation

Headquarters

HQ city

Coppell

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Mortgage Servicing Fees: Revenue generated from servicing mortgage loans on behalf of investors (Fannie Mae, Freddie Mac, Ginnie Mae) and individual investors. Servicing includes collecting monthly payments, managing escrow accounts, and handling customer communications.
2. Mortgage Lending (Origination): Revenue from originating new mortgage loans including purchase mortgages, refinances, and home equity products. Connected with Rocket Mortgage as an affiliated lending operation.
3. Escrow Float Income: Interest earned on funds held in escrow accounts for property taxes and insurance premiums prior to disbursement.
4. Late Fee Income: Late fees assessed when mortgage payments are not received within the grace period.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Nationstar Mortgage LLC d/b/a Mr. Cooper is one of the largest U.S. mortgage servicers, collecting payments, managing escrow, and handling customer communications for mortgage loans owned by investors such as Fannie Mae, Freddie Mac, Ginnie Mae and individual investors. It also originates home purchase mortgages, refinances, and home equity products, and provides loss mitigation services including loan modifications, repayment plans, forbearance, and disaster relief assistance for homeowners experiencing financial hardship.

Product overview

Mr. Cooper operates as a comprehensive mortgage servicing platform and lender, offering a unified suite of products centered on mortgage origination and servicing. The core platform provides home purchase loans, refinance services, and home equity products, all integrated with a robust servicing infrastructure that handles payments (online, AutoPay, phone, mail), escrow management, tax statements, and payoff processing. The portfolio includes specialized assistance programs such as loan modifications, repayment plans, disaster relief, CalAssist (California disaster relief), and the Homeowner Assistance Fund for COVID-19 impacted homeowners. Additional services include mortgage recasting, insurance management, paperless document delivery, and corporate social responsibility initiatives. The platform is powered by Rocket Mortgage technology following the company's affiliation with that parent organization.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Homeowners can access mortgage assistance including loan modifications, repayment plans, and payment deferrals to avoid foreclosure
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• CHAPA (Texas Association for Affordable Housing)coreStrategic or Co-development PartnerPolicy reform and CRA partnership focused on affordable housing initiatives in Texas.
• Midas CollaborativecoreStrategic or Co-development PartnerPolicy reform partnership focused on community development and CRA compliance.
• NCRC (National Community Reinvestment Coalition)coreStrategic or Co-development PartnerNational policy reform and CRA partnership for community reinvestment initiatives.
• Rocket Mortgage, LLCcoreStrategic or Co-development PartnerAffiliated lending company under same parent organization. Rocket Mortgage provides the technology platform and origination capabilities for Mr. Cooper's mortgage lending operations.
• Habitat for HumanityminorStrategic or Co-development PartnerCompany-wide volunteer partnership supporting affordable housing construction and homeownership programs.
• United WayminorStrategic or Co-development PartnerCompany-wide charitable partnership for community service and social impact initiatives.
• American Red CrossminorStrategic or Co-development PartnerCompany-wide disaster relief partnership supporting communities affected by natural disasters.

Scale indicators2 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• loanDepot: Large U.S. retail mortgage originator and servicer offering purchase, refinance, and HELOC products through direct-to-consumer channels. Directly comparable to Mr. Cooper in origination-plus-servicing business model and customer base.
• Ocwen Financial Corporation: Specialized U.S. mortgage servicer focused on sub-servicing and distressed-loan servicing for institutional clients. Highly comparable to Mr. Cooper's Master Servicing and loss-mitigation operations and target customer base.
• Rocket Mortgage: Parent-affiliated lender under the same Rocket Mortgage parent organization as Mr. Cooper. Provides origination technology and lending capabilities that feed Mr. Cooper's servicing platform, making it the most directly comparable peer for origination and cross-sell economics.
• United Wholesale Mortgage (UWM): Largest U.S. mortgage wholesale lender operating in the broker channel with growing servicing capabilities. Comparable to Mr. Cooper in origination scale and as a competitor for the same loan officer/correspondent relationships.
• Pennymac: Large U.S. residential mortgage originator and servicer with significant correspondent and consumer-direct channels. Comparable to Mr. Cooper in business mix, GSE servicing exposure, and correspondent-channel strategy.
• NewRez (now part of Rocket / Caliber): National mortgage lender and servicer offering origination, servicing, and MSR recapture. Closely comparable to Mr. Cooper across the full origination-plus-servicing value chain.
• Dovenmuehle Mortgage: U.S. subservicer providing third-party residential mortgage servicing for banks and credit unions. Directly comparable to Mr. Cooper's Master Servicing platform in business model and customer (institutional investor) profile.

Broad incumbents

• Wells Fargo Home Mortgage: Major U.S. bank-owned mortgage originator and one of the largest residential mortgage servicers. Directly comparable to Mr. Cooper in scale of servicing portfolio and GSE exposure, though operates as a division of a depository institution.
• JPMorgan Chase Home Lending: Large U.S. retail mortgage originator and servicer serving Chase's depository customer base. Comparable to Mr. Cooper in mortgage servicing scale, GSE exposure, and ability to cross-sell home equity and refi products to an existing customer book.

Others

• Mr. Cooper Group (legacy public parent context): Listed here as a contextual reference for Mr. Cooper's prior public corporate parent; Mr. Cooper Group previously held Nationstar Mortgage prior to integration with Rocket Mortgage. Provides relevant historical context but does not directly compete with the operating subsidiary.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/mrcooper
• LinkedInlinkedin.com/company/mrcoopermortgage
• Instagraminstagram.com/mrcooperhomeloans
• Facebookfacebook.com/mrcoopermortgage

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nationstar Mortgage LLC d/b/a Mr. Cooper