Assam Police

What Assam Police does

Assam Police is the statutory law enforcement agency of the state of Assam, operating under the Home & Political Department of the Government of Assam. It serves the full citizen population of Assam through a dual physical-and-digital service delivery model: a statewide network of police stations, commissionerates, specialized battalions, and training academies (including BTC Dergaon) handles in-person policing, while the Assam Police Citizen Portal and Assam Police Seva Setu — both built on the CCTNS (Crime and Criminal Tracking Network & Systems) platform launched across districts on 4 July 2017 — deliver e-FIR, e-Complaint, passport verification, tenant/employee/domestic-help verification, multiple event and drone permissions, public grievance redressal, and police clearance NOCs. Specialized units include the Veerangana women's commando force (deployed at Police Commissionerate Guwahati), a Cyber Crime Cell with a Cyber Forensic Training Lab equipped with FRED and True Imager Tool, and grassroots community-policing programs (11,000 Village Defence Parties comprising 110,000 members, Nagarik Committees, Community Liaison Groups, Project Prahari, Little Sentinels). Passport verification is integrated with Passport Seva Kendras and the RPO via CCTNS.

The organization is funded entirely through state government budget allocations; services to citizens are provided free of cost with a nominal INR 20 fee applicable only to the Auto Theft Information Counter (shared 50:50 between Union and State government). There is no commercial revenue model, no private investors, and no parent/subsidiary corporate structure beyond Government of Assam ownership. Strategic oversight rests with a Steering Committee chaired by the DGP for the e-Prastuti digital governance project, with senior IPS officers across ADGP (L&O, Admn, CID, SB, Commn, T&AP, BIEO, Railway, Border, STF), DGP (Border), and Commissioner of Police (Guwahati) roles. The organization has accumulated a portfolio of national, regional, and one international recognition (President's Police Medals for Distinguished Service and Gallantry, Police Medal for Meritorious Service, Union Home Minister's Medal for Excellence in Investigation, Chief Minister's Police Medal, and a Cochin International Short Film Awards 2021 Best Documentary for a film on Veerangana), with cumulative website traffic exceeding 1.27 crore visitors.

Name

Assam Police

Legal name

Assam Police, Government of Assam

Website

https://police.assam.gov.in

Company type

Private

Founded year

1835

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Assam Police is the statutory law enforcement agency of the state of Assam, delivering citizen services — FIR filing, verifications, permissions, and grievance redressal — through a statewide physical station network and CCTNS-based digital portals, funded by the Government of Assam.

Ownership category

akta.pro rank

Product category

Law Enforcement Services

NAICS

Police Protection (92212), Police Protection (922120)

akta.pro industry

PRIMARYBPAIAGAA

Police Services (Patrol, Response & Community Policing)

Business & Public Services/Public Sector & Government Administration/Law Enforcement & Public Safety (Police, Fire, EMS)

SECONDARYBPAIABAG

State/Provincial Public Safety & Emergency Management (Police, Fire, EMS Oversight)

Business & Public Services/Public Sector & Government Administration/State/Provincial & Regional Government Administration

Keywords

• Law enforcement services
• Citizen police services
• Criminal investigation
• Police verification services
• Public safety operations

Headquarters

HQ city

Guwahati

HQ country

India

HQ region

Asia

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Government Funding: Assam Police is a government department funded by state government budgets. Revenue comes from tax allocations and government budgets for law enforcement operations.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Assam Police is the state law enforcement agency for Assam, India, delivering public safety, criminal investigation, and citizen-facing police services. Its core digital offering is the CCTNS-based Assam Police Seva Setu / Citizen Portal, which enables online e-FIR registration, e-Complaint filing, passport verification, tenant/employee/servant verification, processions/strike permissions, and public grievance redressal. In parallel, the force operates physical police stations and specialized units (CID, Cyber Crime Cell, Veerangana women commandos, Village Defence Parties) to deliver community policing, women and child protection, and emergency response across all districts of Assam.

Product overview

Assam Police operates a comprehensive digital citizen service ecosystem built on the CCTNS (Crime and Criminal Tracking Networking & Systems) platform. The primary offerings include Assam Police Seva Setu as the main citizen service portal, the Assam Police Citizen Portal for online FIR filing, complaints, and verifications, and various specialized services like e-FIR, e-Complaint, tenant/employee/domestic help verification, event permission services, police clearance certificates, grievance redressal systems, and community policing initiatives including Veerangana (women's commando unit) and Nagarik Committees. The portfolio comprises core service modules (verification, permissions, complaints) integrated through CCTNS, supplemented by specialized units (Cyber Crime Cell, Community Policing) and recognition programs (Medals & Awards).

Differentiator

Problem solved

Functional benefit

Brands

• Assam Police Seva Setu: Digital citizen services portal providing online FIR filing, complaint registration, verification services, and various police-related e-services

Products and services

• Assam Police Seva Setu Unified citizen service portal for citizens of Assam to access police-related services online, including filing requests for permissions, verifications, and complaints across multiple categories through a single portal.
• e-FIR Electronic First Information Report filing service allowing citizens to register FIRs online for specific cases including Crime against Women, POCSO (Protection of Children from Sexual Offences), and Vehicle Theft.
• e-Complaint Online complaint registration module enabling citizens to lodge allegations online; verified complaints are converted to FIR after police station verification, while non-cognizable matters are actioned as per CrPC.
• Assam Police Citizen Portal Comprehensive online platform built under the CCTNS project that enables citizens to file complaints, track FIR status, submit verification requests, and download certificates without visiting police stations.
• Passport Verification CCTNS-based online passport police verification system that processes applications from Passport Seva Kendras, with automated tracking and monitoring across all districts of the state.
• Employee Verification Police verification service for private-sector employees enabling citizens/employers to submit requests and download police verification letters online.
• Govt./PSU Employment Verification Police verification service for government and public-sector undertaking (PSU) employees, with downloadable verification letters upon completion.
• Private Employment Verification Police verification service for private-sector employees, requiring identity proof, verification request letter, and advertisement copy before issuance.
• Tenant/PG Verification Verification service for tenants and paying guests staying in rented properties, requiring address and identity proof uploads, with SMS and email alerts throughout the process.
• Servant Verification Verification service for domestic servants and helpers requested through the Citizen Portal by employers and households.
• Domestic Help Verification Verification service for domestic helpers requiring photo and fingerprint upload, allowing police report download upon completion.
• Character Certificate Service for issuing character certificates to citizens upon completion of police verification through the Citizen Portal.
• Permission for Drones Online service enabling citizens to apply for drone operation permissions with NOC download upon verification completion.
• Permission for Entertainment / Commercial Events Permission service for hosting entertainment and commercial events with NOC issuance after verification, requiring layout plan upload.
• Permission for Religious Events Online permission service for religious events with NOC download capability after police verification.
• Permission for Sports Events Permission service for sports event hosting with NOC issuance upon verification completion.
• Permission for Political Events Event permission service allowing citizens to host political events with downloadable NOC after verification.
• Permission for Cultural Events Cultural event permission service with NOC download capability upon police verification completion.
• Strike / Protest Permission Citizen service for submitting requests for protest or strike permissions under the CCTNS Project, requiring submission to the police jurisdiction concerned.
• Procession Permission CCTNS Project citizen service for submitting procession requests with automated SMS alerts and printable permission copies upon police verification.
• Permission for Social Awareness Events Service for obtaining permissions to host social awareness events through the citizen portal.
• Public Grievance Redressal Citizen grievance submission portal allowing filing of grievances with downloadable reports after proper verification.
• Service Grievance Redressal Online portal for police personnel to submit service-related grievances for redressal, with downloadable grievance reports after verification.
• Police Clearance for Commercial Construction Online service enabling citizens to apply for police clearance and download NOC for commercial construction after enquiry and verification process completion.
• Veerangana (Women Commando Unit) Women's police commando unit trained in silent drill, UAC, commando training, and motorcycle riding, deployed at Police Commissionerate Guwahati to tackle crime against women.
• Cyber Crime and Cyber Forensics Investigation Investigation service for complicated cyber crime cases including social media fraud, financial fraud, hacking, and obscene content, supported by a dedicated Cyber Forensic Training Lab.
• Community Policing Program Community engagement initiative comprising Nagarik Committees, Community Liaison Groups, Project Prahari, The Little Sentinels program, and the Village Defence Organisation (11,000 VDPs across Assam).
• Registration of Senior Citizens Registration service for senior citizens living alone, requiring ID proof submission for enhanced welfare monitoring and response.
• Missing Person's Complaint Online complaint submission service for missing persons allowing ID proof and image upload, converting to FIR after police station verification.
• Lost & Found Property Service for citizens to submit information about lost or found property through the citizen portal.
• Children Related Complaint Online complaint service for children-related issues, converting to FIR after police station verification.
• Emergency Helpline and Help Desk Services Help desk and helpline phone services (including Women's Helpline) for recruitment inquiries, general police inquiries, and emergency police response to citizens of Assam.

Quantifiable outcome

• Citizens can file e-FIR online for crime against women, POSCO & vehicle theft cases
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• Passport Seva Kendra (PSK) / RPOcoreTechnology or Integration · 4 July 2017Passport verification system integrated with CCTNS. On receipt of online passport applications, Passport Seva Kendra initiates verification process and data is shared with District Police through the CCTNS system.
• BPR&D (Bureau of Police Research and Development)coreStrategic or Co-development PartnerBPR&D collaborated with Assam Police on UNDP project for Improvement of Organisation and Management of Law Enforcement Agencies in India. The project aimed at changing police attitude towards public, improving people-friendly behavior and living/working conditions. Officers were trained and sent abroad (UK and Singapore) for exposure.
• UNDP (United Nations Development Programme)coreStrategic or Co-development PartnerUNDP partnered with BPR&D on a project for improvement of organisation and management of law enforcement agencies in India, implemented as a trial in Assam (Guwahati and Jorhat districts), Rajasthan and Tamil Nadu.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Uttar Pradesh Police: UP Police is India's largest state police force by personnel, providing a scale benchmark for Assam Police's operational and citizen-service model, including digital FIR and verification systems.
• Tamil Nadu Police: Tamil Nadu Police operates a similarly large state force with comparable citizen service digital infrastructure and was a co-pilot site with Assam for the UNDP/BPR&D law enforcement modernization project, making it a closely comparable peer.
• West Bengal Police: West Bengal Police operates comparable FIR, verification, and CCTNS-integrated citizen services for a large eastern Indian state, making it a directly comparable peer in geographic and operational scope to Assam Police.
• Punjab Police: Punjab Police operates a similar state-level digital citizen services portal and community policing program, providing a directly comparable state police peer to Assam Police in operational structure.
• Kerala Police: Kerala Police is widely regarded as a digitally advanced state police force with strong community policing and cyber crime programs, making it a natural peer for benchmarking Assam Police's CCTNS and community policing initiatives.
• Rajasthan Police: Rajasthan Police was a co-pilot state with Assam for the UNDP/BPR&D modernization initiative and operates a similar statewide digital citizen services portfolio, making it a closely comparable peer force.
• Delhi Police: Delhi Police operates as a large urban-plus-territory police force with extensive digital services, cyber crime units, and specialized women's safety units (parallel to Veerangana), making it a strong functional peer despite the urban focus.
• Karnataka State Police: Karnataka State Police runs a comparable digital citizen service ecosystem (e-FIR, verifications, CCTNS-based services) for a large Indian state, making it a directly comparable state police peer to Assam Police.
• Gujarat Police: Gujarat Police operates a similar state-level digital citizen services stack with community policing and cyber crime units, providing a comparable benchmark for a state police force of similar population scale to Assam.
• Maharashtra Police: Maharashtra is one of India's largest state police forces, operating a comparable portfolio of digital citizen services, FIR/verification systems, and specialized units. Most directly comparable to Assam Police in terms of functional scope and state-level jurisdiction.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/assampolice
• Facebookfacebook.com/police.assam
• LinkedInlinkedin.com/company/assam-police-service

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Assam Police