Quantik
Quantik is a Uruguay-based multi-brand technology group operating ICT integration (Isbel), AI virtual agents (Hey Now), battery swapping (Swapy), and e-commerce (Fenicio) across Uruguay, the Dominican Republic, and Puerto Rico.
- Company typePrivate
- Founded2021
- HeadquartersMontevideo, Uruguay
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Quantik does
Quantik is a Montevideo-headquartered technology group operating across Uruguay, the Dominican Republic, and Puerto Rico, with origins dating to 1979 and a formal rebrand under the Quantik name in 2021. The group runs a multi-brand portfolio: Isbel delivers ICT system integration and managed services; Hey Now provides AI-powered virtual agent software; Swapy operates a battery-swapping platform for electric two-wheelers; Fenicio runs an e-commerce platform; and Synapsis historically provided BPO services. Underpinning the product portfolio is Quantik Lab, an in-house R&D unit established in 2016, and an ISO 9001-certified delivery function reporting a 78% customer satisfaction benchmark.
The business model is hybrid and brand-dependent: Isbel generates revenue through system integration, deployment, and managed services contracts (typical enterprise ICT economics); Hey Now targets recurring SaaS-style revenue from virtual agent deployments; Swapy is an asset-heavy, transaction-based model built around battery-swap infrastructure; and Fenicio operates an e-commerce marketplace with platform/transaction economics. Customers span state-owned enterprises (notably Antel, Uruguay's state telecom), higher education (Universidad de la República), and SMB/long-tail segments (Xn Consultores, REMAX Agents). Geographic expansion has proceeded via greenfield office (Dominican Republic, 2012) and acquisition (Puerto Rico's Enisión, 2023), establishing a tri-country Caribbean/LATAM delivery footprint.
Quantik firmographics
Firmographics- Name
- Quantik
- Legal name
- Quantik Group
- Website
- https://quantikgroup.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Quantik is a Uruguay-based multi-brand technology group operating ICT integration (Isbel), AI virtual agents (Hey Now), battery swapping (Swapy), and e-commerce (Fenicio) across Uruguay, the Dominican Republic, and Puerto Rico.
- Ownership category
- akta.pro rank
Quantik industry classification
Industry- Product category
- IT System Integration and Technology Services
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Customer Support, CRM & Retention Tooling (Helpdesk, Churn, Messaging) (MPAHAJAM)
Keywords
Where Quantik is headquartered
LocationHeadquarters
- HQ city
- Montevideo
- HQ country
- Uruguay
- HQ region
- Latin America
Offices3 records
Markets served
Quantik business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- System Integration Services: Quantik provides technology integration services through Isbel, specializing in telecommunications, digital infrastructure and specialized software to create transformative solutions for clients. This includes professional services, implementation, and ongoing technology support.
- AI Virtual Agents (Hey Now): Platform for generating virtual agents to automate business processes and personalize enterprise communications, utilizing AI for logical analysis, contextual understanding, and real-time decision execution.
- E-commerce Platform (Fenicio): Leading e-commerce platform serving Uruguay and expanding across Latin America, providing advisory, training, implementation and management services.
- Battery Swapping Platform (Swapy): Electric mobility platform providing battery swapping services for last-mile logistics and light cargo delivery in Uruguay and Latin America.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Quantik product offering
Product offeringCore offering
Quantik is a Uruguayan technology group that delivers telecommunications integration, digital infrastructure, and specialized software solutions through a portfolio of sub-brands. Its core offerings include system integration services (Isbel) for telecommunications and digital infrastructure, an AI virtual agents platform (Hey Now) for process automation, an e-commerce platform (Fenicio), and a battery-swapping platform (Swapy) for last-mile electric mobility.
Product overview
Quantik is a technology group headquartered in Uruguay with 40 years of history, operating a multi-brand portfolio that includes system integrator Isbel (telecommunications, digital infrastructure, specialized software), AI virtual agents platform Hey Now (automating business processes through AI), battery swapping platform Swapy (electric mobility for last-mile logistics), and eCommerce platform Fenicio (leading in Uruguay with Latin American expansion). The group is unified under Quantik with an R&D division called Quantik Lab that researches generative AI, AR/VR, smart cities/IoT, and electric mobility. Notable projects include Nexus (AI-powered fintech), Keria (VR rehabilitation platform), and education initiatives. All processes are ISO 9001 certified. The group operates across Uruguay, Puerto Rico, and Dominican Republic.
Differentiator
Problem solved
Functional benefit
Brands
- Isbel: ICT integrator specializing in telecommunications, digital infrastructure, and specialized software. Creates transformative solutions.
- Hey Now
- Swapy
- Fenicio
Products and services
- Isbel ICT system integrator specializing in telecommunications, digital infrastructure, and specialized software; creates transformative technology solutions for client businesses across Latin America and the Caribbean.
- Hey Now AI virtual agents platform that automates business processes and personalizes enterprise communications using AI engines for logical analysis, context understanding, non-preestablished decision-making, and real-time improvement.
- Swapy
- Fenicio
- Synapsis Business process outsourcing (BPO) division that expanded the group's service offerings and gave origin to the Isbel Group.
- Forward Proprietary call center solution that enabled Isbel to expand across Latin America and the Caribbean; one of the group's most successful products.
- Quantik Lab Product Factory
Quantifiable outcome
- First call center implementation in Uruguay (1991)
- +3 more outcomes
Companies that use Quantik
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Quantik technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature7 records
Quantik partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- NortelcoreStrategic commercial alliance with Northern Telecom (Nortel) during the 2000s, alongside the development of Forward product. This partnership helped Isbel expand beyond Uruguay's borders.
- PanasoniccoreCommercial alliance since the 1990s with Panasonic, enabling strong market penetration in the small and medium enterprise segment in Uruguay. Panasonic partnership was instrumental in early company growth.
- NewlabminorAssociation for Swapy electric mobility initiative in Montevideo, supporting battery swapping platform development for last-mile logistics.
- Universidad de la RepúblicaminorCollaboration for immersive education project - first public university in the region to incorporate VR in the classroom at the Faculty of Economic and Administrative Sciences.
- EnvisióncoreAcquired integrator company in Puerto Rico in 2023, bringing Isbel brand to its third subsidiary and expanding presence in the Caribbean market.
Scale indicators5 records
Recent moves11 records
Expansion highlights5 records
Quantik competitors and assessment
Company assessmentBroad incumbents
- VTEX: LATAM-origin enterprise e-commerce SaaS platform with rapid regional and global expansion. Directly comparable to Quantik's Fenicio subsidiary as a regional e-commerce platform, though at significantly larger scale.
- Genesys: Global cloud-based customer experience and contact center platform serving enterprise customers. Comparable to Quantik's Forward call center product as a contact center / customer engagement platform, though as a much larger established incumbent.
- Everis (NTT Data): LATAM-focused IT consulting and system integration arm of NTT Data, with deep enterprise transformation and managed services practices in Spanish-speaking markets. Comparable to Quantik's Isbel as a regional SI with broader parent backing.
- Globant: Large LATAM-born digital transformation and IT services provider with global enterprise customers. Comparable as a regional IT services brand scaling into AI/digital engineering, though at materially larger scale than Quantik.
Direct peers
- Yellow.ai: Enterprise conversational AI platform for customer service automation across chat, voice, and email. Direct competitor to Quantik's Hey Now AI virtual agents product in the customer support AI category.
- Softtek: Mexican-founded IT services and system integration firm with operations across LATAM, North America, and Europe. Directly comparable to Quantik in regional SI positioning and enterprise IT modernization focus.
- Gogoro: Pioneer of battery-swapping networks for electric two-wheelers, with a transaction-fee model targeting urban mobility. Direct comparable to Quantik's Swapy in business model and category, though at far greater scale.
- Cognigy: Enterprise conversational and agentic AI platform for automating customer service and contact center operations. Direct peer to Hey Now in the AI virtual agent / customer support automation space.
- NEORIS: LATAM-headquartered IT consulting and systems integration firm serving enterprise customers globally. Comparable to Quantik in regional SI heritage and emphasis on digital transformation services for large organizations.
- Stefanini: Major Brazilian-headquartered IT services and system integration group serving enterprise and mid-market customers across LATAM. Directly comparable to Quantik's Isbel subsidiary in operating model, regional focus, and integration-plus-applied-AI portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Quantik social profiles
Digital presenceQuantik compliance and trust
Trust signalCompliance1 record
Quantik financial estimates
Financial estimateRevenue estimate
Valuation estimate
Quantik leadership team
Management profileNumber of profiles
Profiles2 records
Quantik subsidiaries and ownership
Company hierarchySubsidiaries6 records
Quantik funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Quantik M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Quantik
What does Quantik do?
Quantik is a Uruguayan technology group that delivers telecommunications integration, digital infrastructure, and specialized software solutions through a portfolio of sub-brands. Its core offerings include system integration services (Isbel) for telecommunications and digital infrastructure, an AI virtual agents platform (Hey Now) for process automation, an e-commerce platform (Fenicio), and a battery-swapping platform (Swapy) for last-mile electric mobility.
Is Quantik a public or private company?
Quantik is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Quantik founded?
Quantik was founded in 2021. It employs 51 to 100 people.
Where is Quantik based?
Quantik is headquartered in Montevideo, Uruguay, in the Latin America region.
How does Quantik make money?
Four revenue lines are on record. System Integration Services are the primary driver. The others are AI Virtual Agents (Hey Now), E-commerce Platform (Fenicio) and battery Swapping Platform (Swapy).
Who are Quantik's main competitors?
Broad incumbents on record are VTEX, Genesys, Everis (NTT Data) and Globant. Direct peers are Yellow.ai, Softtek, Gogoro, Cognigy, NEORIS and Stefanini.
Does Quantik have an API?
No public API is recorded for Quantik.
What industry is Quantik in?
Quantik's product category is IT System Integration and Technology Services. Its primary akta.pro industry code is MPAHAJAM, Customer Support, CRM & Retention Tooling (Helpdesk, Churn, Messaging). Its NAICS code is 54151 and its SIC code is 7385.