Behavioral Health Partners of MetroWest

What Behavioral Health Partners of MetroWest does

Behavioral Health Partners of MetroWest (BHPMW) is a Massachusetts-based non-profit care coordination collaboration, organized as an LLC and jointly governed by four partner agencies: Advocates, South Middlesex Opportunity Council (SMOC), Spectrum Health Systems, and Wayside Youth & Family Support Network. Founded in October 2017 and headquartered in Framingham, MA, BHPMW functions as a single point of entry connecting residents of 25 MetroWest Massachusetts communities to behavioral health, mental health, substance use, and social services. Its core offerings include the toll-free Navigation Line (1-844-528-6800) staffed by multilingual care navigators, the MetroWest Care Connection resource hub, the Behavioral Health Community Partners (BHCP) program for adult MassHealth members, and the MetroWest Housing Coalition for affordable housing advocacy.

BHPMW's underlying infrastructure is a coordination platform rather than a technology product: it comprises a phone-based Navigation Line, a zip-code searchable online resource database at mwcareconnection.info, weekly interdisciplinary service-provider meetings, and a behavioral-health access coalition. There is no proprietary software, no disclosed AI/ML systems, no patents, and no mobile applications. Services are delivered free of charge to community members, with multilingual staffing in English, Spanish, and Portuguese supplemented by interpretation services in 100+ languages.

The organization's business model is grant-funded. BHPMW does not charge end users; instead, it relies on a portfolio of foundation and government grants, including a founding relationship with MetroWest Health Foundation, recurring support from The Parmenter Foundation, and a multi-year award from the Massachusetts Department of Public Health's Community Health and Healthy Aging Funds. MassHealth revenue flows indirectly through ACO/MCO contracts (e.g., Tufts MCO, Steward Health Choice) for the BHCP care-coordination program. No revenue, ARR, or budget figures are publicly disclosed.

Name

Behavioral Health Partners of MetroWest

Legal name

Behavioral Health Partners of MetroWest, LLC

Website

https://bhpmw.info

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Behavioral Health Partners of MetroWest is a non-profit care coordination collaboration serving 25 MetroWest Massachusetts communities, connecting residents to behavioral health, mental health, substance use, and social services through its Navigation Line and MetroWest Care Connection hub.

Ownership category

akta.pro rank

Product category

Behavioral Health Care Coordination

NAICS

Other Individual and Family Services (62419)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industry

Behavioral Health Population Health, Quality & Outcomes Measurement (HLAEAHAI)

Keywords

• Behavioral health services
• Care coordination
• Social services navigation
• Mental health referral
• Community health partnerships

Headquarters

HQ city

Framingham

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Grants: BHPMW receives funding through Massachusetts Department of Public Health's Community Health and Healthy Aging Funds, receiving approximately $15.8M in grants alongside 26 other organizations. Additional government funding supports the MetroWest Housing Coalition development over five years.
2. Foundation/Funder Support: BHPMW receives ongoing support from MetroWest Health Foundation (primary/ founding funder), The Parmenter Foundation, Foundation for MetroWest ($10,000 grant), Reliant Foundation, and past funding from Blue Cross Blue Shield of Massachusetts Foundation and CHNA7 MetroWest.
3. Program-Specific Grants: The Navigation Line received $20,000 from The Parmenter Foundation specifically to support retention of Portuguese and Spanish-speaking staff. MutualOne Foundation provided $10,000 in 2017 to launch the partnership.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Behavioral Health Partners of MetroWest (BHPMW) is a nonprofit collaboration operating a free care coordination and navigation hub that connects residents of 25 MetroWest Massachusetts communities to behavioral health, mental health, substance use, housing, and other social services. It runs two main programs: MetroWest Care Connection (a community-facing hub featuring a toll-free Navigation Line, a searchable online resource database, and the MetroWest Housing Coalition) and Behavioral Health Community Partners (a care coordination program serving adult MassHealth members enrolled in ACOs/MCOs). All services are free to community members, with funding from state agencies and private foundations.

Product overview

Behavioral Health Partners of MetroWest (BHPMW) is a collaboration of four partner agencies (Advocates, South Middlesex Opportunity Council, Spectrum Health Systems, and Wayside Youth & Family Support Network) offering two main programs: MetroWest Care Connection and Behavioral Health Community Partners. MetroWest Care Connection serves as a health and social services hub providing Navigation Line (toll-free referral service), the MetroWest Housing Coalition for housing advocacy, and a searchable resource database. Behavioral Health Community Partners provides care coordination for adult MassHealth members with physical, mental health, and substance use needs. There is no charge for MetroWest Care Connection services; BHCP coordinates with ACOs and MCOs for MassHealth members.

Differentiator

Problem solved

Functional benefit

Products and services

• MetroWest Care Connection A health and social services hub that assists individuals and families in the MetroWest area in connecting to local services and supports. Partners with healthcare providers, social services, and community stakeholders to enhance accessibility, coordination, and efficiency of local services; serves as the umbrella for the Navigation Line, Resource Database, and MetroWest Housing Coalition.
• Behavioral Health Community Partners (BHCP) Care coordination program serving adult MassHealth members (ages 18-64) enrolled in an Accountable Care Organization or Managed Care Organization who need assistance with physical health, mental health, and substance use needs. Coordinates care between members, primary care physicians, medical specialists, ACOs, and MCOs, including appointment scheduling and transportation assistance.
• Navigation Line A toll-free phone-based referral service (1-844-528-6800) staffed by care navigators that connects individuals with mental health, substance use, housing, food security, employment, and other social services. Available Monday-Friday 9am-5pm with extended hours on Mondays until 7pm; services provided in English, Spanish, Portuguese, and via interpretation for 100+ languages.
• MetroWest Housing Coalition A collaborative coalition of housing services providers, municipal departments, and stakeholders working to improve access to affordable housing in MetroWest. Engages in advocacy, resource sharing, and addressing systemic barriers to housing stability, including a Peer Housing Specialist pilot program and an enhanced Housing Toolkit.

Quantifiable outcome

• 75% of callers successfully connected to needed services
• +4 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core, major and strategic.

• AdvocatescoreStrategic or Co-development PartnerOne of four founding partner agencies. Partners with people navigating addiction, autism, brain injury, intellectual/developmental disabilities, and mental health. In July 2024, Advocates merged with HMEA and Family Continuity to become one of the most comprehensive human service providers in New England, serving 40,000+ individuals.
• South Middlesex Opportunity Council (SMOC)coreStrategic or Co-development PartnerMulti-service umbrella organization providing opportunities to enhance self-sufficiency for low-income and disadvantaged individuals and families. SMOC manages housing, emergency services, and supportive housing programs across the region.
• Spectrum Health SystemscoreStrategic or Co-development PartnerPrivate nonprofit dedicated to improving lives of individuals impacted by addiction and/or mental health disorders. Provides the highest quality services for substance abuse and mental health issues, helping clients achieve sobriety and recovery.
• Wayside Youth & Family Support NetworkcoreStrategic or Co-development PartnerProvides mental health counseling and family support services to children, young adults, and families in Massachusetts. Empowers clients to achieve greater independence and emotional well-being.
• Steward Health ChoicemajorStrategic or Co-development PartnerMassHealth ACO that partnered with BHPMW in 2019 for care coordination project. Awarded grant to BHPMW to support pediatric patients in connecting with behavioral health services. Project provided navigation and care coordination to 100+ pediatric patients and families.
• Edward M. Kennedy Community Health CenterstrategicStrategic or Co-development PartnerFederally qualified health center partner, member of MetroWest Care Connection's Steering Committee. Provides primary care and community health services.
• MassHire Metro South/WeststrategicStrategic or Co-development PartnerWorkforce development partner providing employment support services at community resource fairs and connecting residents to job training and placement services.
• MetroWest Food CollaborativestrategicStrategic or Co-development PartnerRegional coalition addressing food access. BHPMW participates in policy summits and collaborates on food security initiatives, reinforcing the link between stable housing and food security.
• Massachusetts Immigrant & Refugee Advocacy (MIRA) CoalitionstrategicStrategic or Co-development PartnerStatewide coalition focused on immigrant rights advocacy. BHPMW attends Immigrants' Advocacy Day at the State House and advocates for Safe Communities Act, Immigrant Legal Defense Act, and Dignity Not Deportations legislation.

Scale indicators5 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Vinfen: Cambridge-based nonprofit providing mental health, developmental, and behavioral health services across Massachusetts. Comparable as a large regional human services provider coordinating care for MassHealth and other members with complex needs.
• Eliot Community Human Services: A Massachusetts Behavioral Health Community Partner program serving MassHealth members with complex needs across Eastern and Central MA. Directly comparable as a contracted BHCP care coordination entity addressing behavioral health, mental health, and social determinants of health.
• Seven Hills Foundation: Central Massachusetts human services organization providing behavioral health, developmental, and social services. Comparable regional multi-service provider addressing similar populations (mental health, intellectual/developmental disabilities, family support) across a comparable Massachusetts geography.
• Clinical & Support Options (CSO): Western Massachusetts behavioral health provider and BHCP contractor. Directly comparable as another MassHealth-designated Behavioral Health Community Partner offering care coordination and outpatient mental health services to the same payer base.
• Behavioral Health Network (BHN): Springfield-based behavioral health provider serving Western MA communities. Comparable as a multi-service behavioral health organization running MassHealth BHCP-style care coordination contracts and emergency service programs.
• Riverside Community Care: Eastern Massachusetts behavioral health and human services organization providing mental health, substance use, and developmental services. Comparable as another multi-service Massachusetts provider operating BHCP-style care coordination contracts with MassHealth payers.
• Aspire Health Alliance: Quincy-based behavioral health and developmental services organization operating as a MassHealth Behavioral Health Community Partner. Comparable regional BHCP program providing care coordination, mental health, and substance use services to MassHealth/ACO members.

Regional players

• Boston Health Care for the Homeless Program: Boston-based nonprofit providing health care and care coordination to individuals experiencing homelessness. Comparable as a Massachusetts-based care coordination/navigation model for vulnerable populations with complex behavioral health and social needs, though serving a different target population.
• Health Care Without Walls: Greater Boston-area nonprofit providing health care navigation and care coordination to vulnerable populations including homeless and low-income individuals. Comparable as a regional care navigation/hub model addressing social determinants of health, though focused on Greater Boston rather than MetroWest.

Broad incumbents

• findhelp (formerly Aunt Bertha): National social care network providing a searchable resource database similar to MetroWest Care Connection's mwcareconnection.info hub. Comparable as a technology-enabled social service navigation platform, but operating at national scale rather than a single regional geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/bhpmw
• LinkedInlinkedin.com/company/bhpmw
• Instagraminstagram.com/bhp_metrowest

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Behavioral Health Partners of MetroWest