Hamilton Urban Core Community Health Centre

What Hamilton Urban Core Community Health Centre does

Hamilton Urban Core Community Health Centre (HUCCHC) is a non-profit, community-governed organization founded in 1995 that delivers team-based primary healthcare, mental health and addiction services, community health promotion, and wraparound social supports to equity-deserving populations in Hamilton, Ontario's inner city. Service users include Black and racialized communities, individuals and families living in poverty, immigrants and refugees, people experiencing homelessness or who are street-involved, people who use substances, individuals with chronic and complex health and social conditions, and isolated seniors. Core programs span Integrated Primary Healthcare (with specialty services in chiropody, dental, palliative care, and diabetes), Community Health Promotion (settlement services, youth and parenting programs), Substance Use Health Services (harm reduction, mobile drug checking), and the Hamilton HART Hub — a low-barrier, trauma-informed, culturally responsive hub integrating primary care, mental health, substance use treatment, housing supports, and systems navigation. Specialized offerings include the Black Health Program (with the AMANI youth mental health program), the Specialized Refugee Transition Clinic, Sickle Cell Disease Care, and Obodo Maternal Care (mobile prenatal/perinatal/postnatal services), alongside the Malité Centre of Excellence and Innovation Hub (online learning platform) and a forthcoming Mobile Healthcare unit.

The organization's technology stack is operational rather than differentiated: it runs Ocean by CognisantMD for online booking, Microsoft Forms for intake/referrals, an emhware.ca portal for HART Hub residential treatment referrals, and the Malité learning management system. Service delivery is anchored at the main hub (430 Cannon Street East, walk-in access — no appointment, ID, or referral required), a satellite location at 70 James Street South (primary care and Overnight Warming Centre partnership with St. Matthew's House, December 2025–March 2026), and the forthcoming residential treatment site at 276 Aberdeen Avenue (18 beds, opening July 6, 2026). Co-located services are delivered across four HART Hub partner sites (De dwa da dehs nye>s Aboriginal Health Centre, Centre de santé communautaire Hamilton/Niagara, Indwell, Good Shepherd Centres).

Hamilton Urban Core's revenue model is anchored in public funding from the Ontario Ministry of Health (including up to CAD $5,000,000 specifically allocated for the HART Hub), supplemented by OHIP billings for physician and nurse practitioner services, and a smaller donations/philanthropy stream (online, CanadaHelps, mail-in cheques). Pricing for uninsured clients is not publicly disclosed. The organization is overseen by a volunteer Board of Directors, is integrated within the Greater Hamilton Health Network Ontario Health Team, and is led by Executive Director Dr. Sandy Ezepue. Distribution of services is community-led: walk-in access at the main hub, satellite visits, community and self-referrals, formal referral pathways for specialized programs, and outreach through community events, the HART Hub Neighbourhood Liaison Table, and a 30+ partner collaborative — supplemented by a community-centred marketing presence across social media, a monthly e-newsletter, blog, YouTube, and earned media.

Name

Hamilton Urban Core Community Health Centre

Legal name

Hamilton Urban Core Community Health Centre

Website

https://hucchc.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Hamilton Urban Core Community Health Centre is a non-profit, community-governed organization founded in 1995 that delivers team-based primary healthcare, mental health, addiction, and wraparound social services to equity-deserving populations across Hamilton, Ontario's inner city.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Individual and Family Services (6241), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industries

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Residential Mental Health Treatment Centers (HLAFACAC), Maternal, Child & Family Health Organizations (BPAGACAF), Mobile & Street Medicine Primary Care Programs (HLAFAGAH)

Keywords

• Community health services
• Primary healthcare
• Mental health support
• Addiction treatment
• Harm reduction

Headquarters

HQ city

Hamilton Beach

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Ontario Ministry of Health Public Funding: Hamilton Urban Core receives government funding from the Ontario Ministry of Health to deliver primary care, community health, and mental health and addiction services. The HART Hub Residential Treatment and Recovery Program is publicly funded as part of the Province of Ontario's investment in addiction treatment and recovery services, with up to $5,000,000 allocated for program implementation, staffing, and operations.
2. OHIP Billable Services: Many services are covered by the Ontario Health Insurance Plan (OHIP). The clinic bills OHIP for physician and nurse practitioner services.
3. Donations and Philanthropy: The organization accepts one-time and recurring donations from the public via its website (online credit/debit card), CanadaHelps platform, and mail-in cheques. Donations support vital healthcare and social support services addressing health equity, mental wellness, housing, and culturally safe care.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Hamilton Urban Core Community Health Centre is a non-profit, community-governed health organization that delivers team-based Integrated Primary Healthcare (physicians, nurse practitioners, chiropodists, dental hygienists, pharmacist, dietitian, palliative and diabetes services), Community Health Promotion (settlement services, health and wellness programs, Black Health Program including AMANI), and Substance Use Health services including the Hamilton HART Hub low-barrier walk-in program and an abstinence-based Residential Treatment and Recovery Program. Specialized programming includes the Specialized Refugee Transition Clinic, Sickle Cell Disease Care, Obodo Maternal Care for underserved mothers, and the Malité Centre of Excellence online learning platform.

Product overview

Hamilton Urban Core Community Health Centre operates as a multi-service community health organization rather than a single software product. The core offerings include Integrated Primary Healthcare (with specialty services like dental, palliative care, and diabetes management) and Community Health Promotion programs. Major service lines include the Hamilton HART Hub (low-barrier mental health and substance use services), Residential Treatment and Recovery Program (abstinence-based residential care opening July 2026), Black Health Program (culturally safe care with AMANI mental health services), Sickle Cell Disease Care, and Obodo Maternal Care. The Malité Centre of Excellence provides an online learning and education platform. The organization also operates an Overnight Warming Centre partnership and various community health programs delivered through health and wellness, settlement, and Black health teams.

Differentiator

Problem solved

Functional benefit

Brands

• Hamilton HART Hub: A low-barrier, trauma-informed, and culturally responsive health and recovery hub providing substance use health, mental health care, primary care, case management, housing supports, systems navigation, health promotion, and wraparound social supports for people with complex needs.
• AMANI Programme
• Specialized Refugee Transition Clinic

Products and services

• Integrated Primary Healthcare

Quantifiable outcome

• Serves populations who are often left behind by traditional healthcare systems, with a focus on equity-deserving groups facing systemic barriers.
• +2 more outcomes

Segments8 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and supporting.

• St. Matthew's HousecoreStrategic or Co-development Partner · 19 December 2025Partnership to deliver an Overnight Warming Centre at The Cottage at St. Paul's Presbyterian Church, 70 James Street South. Operates 7 nights/week from 11pm to 9am, serving up to 50 clients nightly (primarily men), from December 19, 2025 to March 31, 2026. Both organizations provide health and social service referrals to warming centre clients.
• City of HamiltoncoreStrategic or Co-development Partner · 19 December 2025Municipal partner that engaged St. Matthew's House and Hamilton Urban Core to deliver the Overnight Warming Centre service. Hamilton Urban Core is in the process of securing permits and licenses from the City for the 276 Aberdeen Avenue residential site.
• YWCA HamiltonsupportingStrategic or Co-development Partner · 19 December 2025Partner for the Overnight Warming Centre initiative — women requiring overnight supports are referred to YWCA Hamilton at 75 McNab Street South, complementing the male-focused warming centre at 70 James St S.
• Centre de santé communautaire Hamilton/NiagaracoreStrategic or Co-development PartnerFrancophone health, social, and community services partner supporting culturally and linguistically responsive care within the HART Hub network. De dwa da dehs nye>s Aboriginal Health Centre provides Indigenous health and wellness services as part of the HART Hub collaborative, offering culturally grounded, wholistic care.
• De dwa da dehs nye>s Aboriginal Health CentrecoreStrategic or Co-development PartnerIndigenous health and wellness partner supporting wholistic, culturally grounded care within the HART Hub network. Provides Indigenous health services as one of four service delivery partner organizations.
• IndwellcoreStrategic or Co-development PartnerSupportive housing partner focused on affordable housing, wellness, belonging, and stability. One of four service delivery partners in the HART Hub network.
• Good Shepherd CentrescoreStrategic or Co-development PartnerShelter and supportive housing partner. One of four service delivery partners in the HART Hub network, providing shelter beds and supportive housing connections within the HART Hub pathway.
• McMaster University Medical Centre — Adult Hemoglobinopathy ProgramcoreStrategic or Co-development PartnerHospital partner for the Sickle Cell Hamilton initiative. Provides specialized clinical expertise and hemoglobinopathy care supporting individuals and families living with sickle cell disease.
• Refuge Newcomer HealthcoreStrategic or Co-development PartnerCommunity partner for the Sickle Cell Hamilton initiative, helping improve access, navigation, and culturally aware connection for newcomer populations affected by sickle cell disease.
• Greater Hamilton Health Network (GHHN) — Ontario Health TeamcoreStrategic or Co-development PartnerHamilton Urban Core's Primary Healthcare team is part of the GHHN OHT Primary Care Network. The organization actively participates in system-level planning and coordination within the GHHN to strengthen care pathways and reduce barriers to care.
• HART Hub Partner Collaborative (30+ organizations)coreStrategic or Co-development PartnerOver 30 local organizations across Hamilton's mental health and addictions sector participate in guiding service delivery and system integration through the HART Hub Partners Collaborative. Includes working groups for Bed-Based Treatment, Supportive Housing, Neighbourhood Liaison, Internal Steering, and Black Health Advisory.

Scale indicators6 records

Recent moves12 records

Expansion highlights6 records

Direct peers

• Sherbourne Health Centre: Toronto CHC specializing in primary care for LGBTQ+ communities and underserved urban populations, with integrated mental health, substance use, and newcomer health services. Comparable integrated care model for marginalized populations.
• Access Alliance Multicultural Health and Community Services: Toronto CHC providing multilingual primary care, settlement, and health promotion for immigrants and refugees. Directly comparable newcomer/refugee clinic functions to HUCCHC's Specialized Refugee Transition Clinic.
• South Riverdale Community Health Centre: Toronto-based CHC delivering team-based primary care, settlement services, LGBTQ+ health programs, and harm reduction to inner-city residents. Most direct functional match to Hamilton Urban Core's low-barrier, equity-focused CHC model.
• Parkdale Queen West Community Health Centre: Toronto CHC providing team-based primary care, harm reduction, and community health to vulnerable inner-city residents. Directly comparable low-barrier, harm-reduction-anchored service model and catchment.
• Inner City Health Associates: Toronto non-profit providing primary care and outreach to people experiencing homelessness and complex health needs. Strongly comparable care model for the unhoused/street-involved patient population HUCCHC serves.
• Sandy Hill Community Health Centre: Ottawa CHC providing primary care, harm reduction (including supervised consumption services), mental health, and outreach to inner-city populations. Strong overlap with HUCCHC's harm reduction and HART Hub-style programming.
• Regent Park Community Health Centre: Inner-city Toronto CHC serving a high-density, equity-deserving population through primary care, community health, and social determinant programs. Closely comparable mandate and client profile to Hamilton Urban Core's catchment.
• Centretown Community Health Centre: Ottawa-based CHC offering primary care, mental health, addiction, and health promotion to urban residents including newcomers and people experiencing homelessness. Comparable scope and Ontario CHC governance.
• De dwa da dehs nye>s Aboriginal Health Centre: Hamilton-based Indigenous CHC providing culturally grounded primary care, mental health, and community wellness. A formal HART Hub partner of Hamilton Urban Core and the closest same-city peer in mission and governance model.
• Centre de santé communautaire Hamilton/Niagara: Francophone CHC serving Hamilton and Niagara with primary care, mental health, and community services. Functions as a peer CHC and a HART Hub service delivery partner in the same city.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hucchc
• YouTubeyoutube.com/channel/UC-Kx9ZAYm1MZmoMw4vYyHNQ
• Facebookfacebook.com/HamiltonUrbanCoreCommunityHealthCentre
• LinkedInlinkedin.com/company/hamilton-urban-core-community-health-centre
• Instagraminstagram.com/hamiltonurbancore

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hamilton Urban Core Community Health Centre