Puertas Abiertas

What Puertas Abiertas does

Puertas Abiertas is a nonprofit social services organization founded in 2019 and headquartered in Grand Rapids, Michigan, that delivers free advocacy, counseling, and case management services to vulnerable women and their children in Kent County who are affected by domestic violence, human trafficking, stalking, sexual assault, and workplace discrimination. The organization operates a culturally tailored, bilingual (Spanish/English) service model targeting the Hispanic/Latino community, with offerings that include crisis intervention, individual and group therapy, mental health counseling, legal consultations, emergency transportation, essential care packages, youth programs, and bilingual case management. There is no proprietary technology platform; service delivery is human-led by a small staff team comprising an Executive Director, Director of Programs, Finance Director, Clinical Supervisor/Bilingual Therapist, additional therapists and mental health coaches, case managers, a Youth Group Facilitator, a Donor Engagement Specialist, and a Support Services Liaison, supported by a seven-member cross-sector board of directors.

The organization's revenue model is exclusively donation- and grant-based: it accepts individual contributions, corporate sponsorships, and foundation grants at tiered giving levels (from $25 for emergency transportation up to $500+ for outreach programs), processed through Givebutter, PayPal, and Venmo. Anchor funders include United Way, the Wege Foundation, the State of Michigan, and the Grand Rapids Community Foundation, with secondary support from Steelcase, Cook, and Ray Solem Foundations. The go-to-market motion is community-led: a network of more than 60 partner organizations across healthcare, legal, education, housing, immigrant, and faith-based sectors generates referrals and awareness, supplemented by organic social (Facebook, Instagram), events such as the annual Noche de Esperanza (Evening of Hope) fundraiser, and presence on Great Nonprofits. The beneficiary base consists of individual survivors and their families; there is no earned-revenue customer segment.

Name

Puertas Abiertas

Legal name

Puertas Abiertas Inc.

Website

https://puertasabiertasgr.org

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1–10 employees

Short description

Puertas Abiertas is a Grand Rapids, Michigan nonprofit founded in 2019 that provides free, bilingual advocacy, counseling, and case management to women and children affected by domestic violence, human trafficking, and sexual assault in Kent County.

Ownership category

akta.pro rank

Product category

Social Services for Domestic Violence and Human Trafficking Survivors

NAICS

Individual and Family Services (6241), Community Housing Services (62422), Child and Youth Services (624110)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Integration & Inclusion Services (Housing, Education, Employment) (BPADAHAI)

Keywords

• Domestic violence services
• Human trafficking support
• Mental health counseling
• Bilingual case management
• Community outreach programs

Headquarters

HQ city

Grand Rapids

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Donations and Fundraising: The organization generates revenue through individual donations, corporate sponsorships, and fundraising events. Donation tiers include $25 for emergency transportation, $50 for wellness sessions, $100 for essential care packages, $250 for legal consultations, and $500+ for outreach program expansion. Donations are tax-deductible and can be made via PayPal, Venmo, and Givebutter.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Puertas Abiertas provides free, bilingual (English and Spanish) advocacy, counseling, and support services to vulnerable women and children in Kent County, Michigan who are affected by domestic violence, human trafficking, stalking, sexual assault, and workplace discrimination. Services include crisis intervention, individual and group therapy, case management, legal referrals, emergency transportation, essential care packages, youth programs, and a community resource guide, all delivered through a culturally tailored, bicultural staff model funded by donations and grants.

Product overview

Puertas Abiertas is a nonprofit social services organization serving vulnerable women and children in Kent County, Michigan. The organization does not offer a technology product but rather provides a suite of social service programs including domestic violence support, human trafficking prevention, mental health counseling, legal referrals, emergency transportation, and community outreach. Services are delivered through bilingual staff and include individual therapy, group counseling, case management, and a community resource guide. The organization accepts donations through Givebutter, PayPal, and Venmo platforms.

Differentiator

Problem solved

Functional benefit

Products and services

• Domestic Violence Support Services Crisis intervention and safety planning services for victims and survivors of rural and urban domestic violence, including emergency transportation and safety planning.
• Human Trafficking Prevention and Support Services promoting the safety of victims of human trafficking, including case management and referrals to specialized resources.
• Mental Health Counseling and Therapy Individual and group therapy sessions provided by bilingual mental health professionals, including trauma-informed care and wellness sessions.
• Emergency Transportation Services Emergency transportation provided to individuals escaping unsafe situations to reach safety and begin their healing journey; funded by a $25 donation tier.
• Essential Care Packages Provision of food, clothing, and essential hygiene items to families to help them regain stability; funded by a $100 donation tier.
• Legal Consultation Services Legal consultations for individuals seeking protection orders, immigration assistance, or other legal resources to guarantee their rights and safety; funded by a $250 donation tier.
• Community Outreach Programs Outreach programs expanding the organization's reach to serve more individuals and offer essential services, fostering lasting change in the community; funded by a $500+ donation tier.
• Support Groups Group therapy sessions facilitated by trained professionals, incorporating unique perspectives of each individual and the community.
• Bilingual Case Management Case management services provided in both English and Spanish to assist vulnerable women and children access community resources.
• Youth Programs Youth group facilitation services addressing issues arising from varied life experiences through culturally tailored approaches.
• Community Services Guide An online resource guide helping users find businesses and useful organizations in western Michigan, providing community resource referrals.

Quantifiable outcome

• Specialized programs addressing issues arising from diverse life experiences by incorporating unique perspectives of each individual and community, a practice backed by extensive research

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

16 partnerships are on record, tiered core and supporting.

• United WaycoreStrategic or Co-development Partner · 1 January 2019Major foundation partner providing funding and support. United Way is listed as a founding sponsor and key supporter of Puertas Abiertas since 2019.
• Wege FoundationcoreStrategic or Co-development PartnerMajor foundation partner providing financial support. Listed as a founding sponsor with significant ongoing contributions.
• Grand Rapids Community FoundationcoreStrategic or Co-development PartnerLocal foundation providing grant funding and community development support.
• Corewell Health (formerly Spectrum Health)coreStrategic or Co-development PartnerHealthcare system partner providing community health programs support and health services integration. Representative Rafael Castanon serves on the board.
• West MI Hispanic of Commerce FoundationcoreStrategic or Co-development PartnerHispanic business organization providing support and advocacy for the Latino business community.
• Guatemalan Consulate ChicagocoreStrategic or Co-development PartnerConsular partner providing support services for Guatemalan immigrants and community members.
• Literacy Center of West MIsupportingStrategic or Co-development PartnerEducational partner providing literacy services and adult education resources to clients.
• Michigan Immigrant Rights CentersupportingStrategic or Co-development PartnerLegal services partner providing immigration-related support and resources.
• Kent District LibrarysupportingStrategic or Co-development PartnerCommunity partner providing resources, outreach, and educational programming.
• MSU ExtensionsupportingStrategic or Co-development PartnerAgricultural and community education partner providing nutrition and community programming.
• Habitat for Humanity Kent CountysupportingStrategic or Co-development PartnerHousing partner; CEO Beverly Thiel serves on the board. Provides housing support services for clients.
• Exalta HealthsupportingStrategic or Co-development PartnerHealthcare partner providing health services for underserved populations.
• Centro Multicultural La FamiliasupportingStrategic or Co-development PartnerMulticultural family services organization providing support resources.
• Clinicians of Color in GRsupportingStrategic or Co-development PartnerMental health professionals organization providing clinical support.
• TelamonsupportingStrategic or Co-development PartnerWorkforce development organization serving migrant and seasonal farmworkers.
• Kent School Services NetworksupportingStrategic or Co-development PartnerSchool-based services partner providing support for students and families.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Esperanza United: National organization mobilizing Hispanic/Latino communities to end domestic violence. Comparable in target population and bilingual service model, with thought leadership and national network that Puertas Abiertas could leverage.
• Safe Haven Ministries: Grand Rapids-based nonprofit providing domestic violence shelter, counseling, and advocacy services. Directly comparable in mission, target population, and Kent County service area.
• YWCA West Central Michigan: Direct peer in Grand Rapids providing domestic violence and sexual assault services, crisis intervention, and emergency shelter. Competes for the same Kent County donor and grant dollars with a broader service portfolio across housing and economic empowerment.
• Center for Women in Transition: Holland, Michigan-based nonprofit serving survivors of domestic violence and sexual assault. Directly comparable service model in nearby West Michigan geography, with similar group therapy and case management offerings.
• Casa de Esperanza: National Latina-led organization providing domestic violence resources and shelter for Hispanic/Latino communities. Closely comparable bilingual, culturally tailored DV model and a logical peer for benchmarking culturally competent service delivery.

Broad incumbents

• National Domestic Violence Hotline: National 24/7 hotline referenced directly on Puertas Abiertas' website. Provides the broader infrastructure that frames local DV service delivery and represents an upstream complement to Puertas Abiertas' local services.
• Michigan Coalition to End Domestic and Sexual Violence: Statewide coalition supporting DV and sexual assault service providers across Michigan. Overlaps in advocacy and policy work and is a likely conduit for state and federal funding flowing to Puertas Abiertas.
• Mel Trotter Ministries: Grand Rapids-based nonprofit addressing homelessness, hunger, and poverty. Adjacent in client population (vulnerable women and families) and shares some referral pathways, though not DV-focused.
• Catholic Charities West Michigan: Larger, established social services organization in West Michigan offering counseling, refugee services, and family support. Broader portfolio than Puertas Abiertas but overlaps on immigrant services and family counseling.

Regional players

• Dégagé Ministries: Grand Rapids-based nonprofit serving homeless and vulnerable women in West Michigan. Adjacent in target population and shares referral pathways, though focused on homelessness rather than DV specifically.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/PuertasAbiertasGR
• Instagraminstagram.com/puertasabiertasgr
• LinkedInlinkedin.com/company/puertas-abiertas-grand-rapids-mi

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Puertas Abiertas