What BIC Consolidated does

BIC Consolidated is an Australian private property services company that delivers commercial cleaning, hygiene, waste management and recycling, technical/emergency response, and consumables supply to commercial and institutional properties. The business was formed in 2024 through the merger of BIC Services (founded 1989) and Consolidated Property Services (founded 1977) and operates as part of the Bidvest Group, with national coverage from offices in Adelaide, Brisbane, Perth, Melbourne, and Sydney and a directly employed workforce of more than 6,000 staff. Service delivery is built around the proprietary Integrated Customer Experience Platform (ICXP), which combines NFC/QR Smart Tiles, IoT occupancy sensors, Bluetooth beacons, mobile cleaner apps, digital inspection reporting, and Power BI dashboards to enable real-time issue tracking, automated dispatch to the nearest cleaner, and transparent performance reporting for property owners. Customer segments span offices and workplaces, retail, education, government, entertainment, aviation, and industrial, with named trophy accounts including Commonwealth Bank of Australia (South Eveleigh), Rialto, Darling Park, Walkers PSQ, Sydney Opera House, the Sydney Cricket Ground, the Australian Open, and security-cleared defence bases.

BIC Consolidated generates revenue through multi-year, contract-based managed services agreements negotiated via direct enterprise sales and competitive tender processes, with billings tied to scope, scale, and contract term rather than public price lists. Go-to-market is exclusively direct: the company does not use labour hire or subcontracting, and it sells through a national sales function supported by a Head of Strategic Growth, dedicated account management, and a SmartRecruiters careers portal for frontline hiring. Pricing is relationship-driven and customised by sector, with consumables supply, technical/emergency response (24/7 Rapid Response Team), and waste analytics attached as recurring or transaction-based revenue streams alongside core cleaning. Differentiation is anchored on labour credentials (CAF 3 Star, ISO 9001/14001/45001/10002, Modern Slavery compliance, Victorian Labour Hire Licensing, SBTi-validated emissions targets, EcoVadis Silver), a tech-enabled service model (ICXP plus one of Australia's largest autonomous cleaning robot fleets), and ESG positioning (UN Global Compact signatory, Reconciliation Australia-endorsed RAP, Supply Nation member, Property Industry Foundation National Partner). The business is led by Group CEO Tony Gorgovski with a C-suite covering operations, finance, IT, administration, risk, ESG, sales, people and culture, and data and analytics.

Name

BIC Consolidated

Legal name

B.I.C. Services Pty. Ltd trading as BIC Consolidated

Website

https://bicconsolidated.au

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

BIC Consolidated is an Australian private property services company that provides commercial cleaning, hygiene, waste management, and consumables supply to enterprise, government, and institutional customers, delivered by 6,000+ directly employed staff using its proprietary ICXP platform with IoT, NFC, and Power BI integration.

Ownership category

akta.pro rank

Product category

Commercial Cleaning and Property Services

SIC

Sanitary Services (4950), Refuse Systems (4953)

akta.pro primary industry

General Commercial Janitorial (Recurring Contract Cleaning) (BPABABAA)

Keywords

• Commercial cleaning services
• Facility management services
• Waste management solutions
• Property services
• Hygiene services

Headquarters

HQ city

Rhodes

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Others

Revenue model

1. Commercial Cleaning Services: Core revenue from providing comprehensive commercial cleaning services to offices, retail, education, government, entertainment, aviation, and industrial sectors. Services include commercial cleaning, waste management, hygiene services, window cleaning, and service supplies/consumables.
2. Technical & Emergency Services: Specialist and emergency cleaning services deployed 24/7 for incidents including floods, with Rapid Response Team capabilities.
3. Consumables & Supplies: Restocking of bathroom handwash, toilet paper, kitchen supplies, and hygiene products including urinal servicing, sanitary/nappy disposal, and air refresheners.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

BIC Consolidated delivers commercial cleaning, hygiene, waste management, window cleaning, and technical/emergency cleaning services to offices, retail, education, government, entertainment, aviation, and industrial clients across Australia. Services are executed by 6,000+ directly employed staff using the proprietary Integrated Customer Experience Platform (ICXP), with consumables and supplies restocking offered as part of integrated facility service contracts.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Cleaning Services for Offices and Workplaces Full range of commercial cleaning services delivered to Australia's leading property owners, occupiers and investors, covering offices, retail, education, and workplaces with tailored, quality service.
• Retail Cleaning Services Premium retail cleaning services delivered in an environmentally sustainable manner to some of Australia's most iconic retail destinations, including integrated 'One Team' solutions combining security, cleaning, maintenance, and guest services.
• Education Sector Cleaning Services Specialist cleaning services tailored to the unique requirements, communities, and culture of each education precinct, with flexible scheduling around the academic calendar.
• Government Sector Cleaning Services Cost-effective cleaning solutions for federal, state, and local government partners with strong integrity, security, governance, and compliance standards, including security-cleared access to sensitive facilities.
• Entertainment and Sporting Venue Cleaning Services Dynamic rostering and rapid response teams delivering high traffic, high capacity, quick turn-around cleaning and waste management at premium venues and sporting events across Australia, including Sydney Opera House, SCG, and the Australian Open.
• Aviation Cleaning Services Airport and aviation cleaning services including security and access control, high-capacity environment cleaning, autonomous and specialist cleaning, and on-demand service solutions optimised by the ICXP platform.
• Industrial Cleaning Services Cleaning services for warehouses, logistics and freight centres, manufacturing facilities, infrastructure projects, processing facilities, and data centres, operating 24/7/365 with dynamic resourcing and rapid response.
• Infection Control Cleaning Services High Touch Point and disinfection cleaning services developed during Covid-19, enabling customers to react quickly and maintain workplace activities through infection control expertise.
• Environmental Management and Waste Services Waste identification, collection and recycling management using colour-coded bins across 27 waste streams, with real-time data and 24/7 reporting to support building NABERS, Green Star, and WELL sustainability ratings.
• Technical and Emergency Cleaning Services Specialist and emergency cleaning services deployed 24/7, including Rapid Response Team capabilities for incidents such as floods, enabling customers to resume operations quickly.
• Servicing Supplies and Consumables Restocking of consumables including bathroom handwash and toilet paper, kitchen supplies, urinal servicing, sanitary and nappy disposal, and air fresheners, ensuring facilities never run out of essentials.
• Hygiene Services Complete hygiene service including urinal servicing, sanitary and nappy disposal, and air fresheners, designed to maintain the highest standards of cleanliness for employees and visitors.
• Integrated Customer Experience Platform (ICXP) Proprietary real-time service delivery platform enabling immediate issue notification and response with live tracking, issue mapping, automated dispatch, transparent reporting, NFC/QR smart tiles, IoT sensors, Bluetooth beacons, and Power BI analytics for commercial cleaning customers.

Quantifiable outcome

• 30k+ satisfaction ratings and 6.5k service requests at CBA South Eveleigh (May 2019 - March 2020)
• +7 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability5 records

Feature9 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• EcoVadiscoreOthers · 1 June 2025EcoVadis is one of the world's most trusted sustainability ratings platforms, assessing companies on environmental performance, labour and human rights, ethics, and sustainable procurement. BIC Consolidated was awarded Silver Sustainability Rating in June 2025, placing in global top 15% of building and industrial cleaning service providers assessed.
• Cleaning Accountability Framework (CAF)coreOthers · 1 January 2024CAF is the Cleaning Accountability Framework - a set of labour principles that safeguards decent work for cleaners. BIC Consolidated is a CAF 3 Star Prequalified Contractor with systems, policies and procedures successfully assessed against CAF 3 Star Standard.
• Science Based Targets initiative (SBTi)coreOthers · 1 October 2021SBTi drives ambitious climate action by enabling companies to set science-based emissions reduction targets. BIC Services' targets were validated by SBTi in October 2021 - commitment to reduce scope 1, 2, and upstream scope 3 GHG emissions 42% by FY2030 from FY2020 base year, and increase renewable electricity from 0% to 100% by FY2030.
• United Nations Global Compact (UNGC)coreOthersUNGC is a voluntary framework for businesses committed to aligning strategies and operations with Ten Principles on human rights, labour, environment, and anti-corruption. BIC Consolidated is a signatory, committed to integrating these principles into strategy, culture, and operations, and engaging in collaborative projects advancing UN Sustainable Development Goals.
• Reconciliation AustraliacoreStrategic or Co-development PartnerIndependent not-for-profit leading body for reconciliation in Australia, promoting building relationships, respect and trust between wider Australian community and Aboriginal and Torres Strait Islander peoples. Reconciliation Australia has reviewed and endorsed BIC and Consolidated Property Services Reconciliation Action Plans.
• Supply NationcoreStrategic or Co-development PartnerSupply Nation's vision is for a prosperous, vibrant, and sustainable Indigenous business sector. Works with Aboriginal and Torres Strait Islander businesses and procurement teams from government and corporate Australia. BIC Consolidated is an active member connecting with 1,600 indigenous businesses for procurement and recruitment.
• Property Industry FoundationminorStrategic or Co-development PartnerFoundation's purpose is to increase availability of transitional housing for homeless youth aged 25 and under. BIC Consolidated is a National Partner contributing funds, volunteering, pro-bono services, training, and employment pathways for young people in the Foundation's community partners.
• KIDS FoundationminorStrategic or Co-development PartnerKIDS Foundation devotes time and resources to empowering and educating children and families on ways to prevent injuries and trauma. BIC Consolidated supports through financial support and volunteering, including sending employees to annual injury and trauma recovery camp.
• NABERScoreOthersNABERS (National Australian Built Environment Rating System) is a star-rating system comparing energy efficiency, water usage, indoor air quality, waste management, and carbon emissions of buildings. BIC Consolidated has NABERS accredited assessors who are sustainability consultants trained to perform NABERS ratings.
• Two Good Co.minorChannel Partner/ Reseller/ DistributorCertified social enterprise supporting vulnerable women, often with intersecting disadvantage. Provides products like soap and hardware. Sourcing from social enterprises like Two Good Co. supports employment, economic inclusion, and environmental responsibility.

Scale indicators14 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• ISS A/S: Global facilities services giant with a substantial commercial cleaning business across multiple geographies. Comparable as a direct competitor in enterprise and government cleaning tenders, with similar B2B contract-based revenue model and large direct-employment workforce.
• Downer EDI: Australian-listed infrastructure and facilities services company with cleaning, waste, and property maintenance operations. Comparable as an ASX-listed Australian facilities-services peer with overlapping government, transport, and industrial cleaning contracts.
• Quayclean: Australian commercial cleaning specialist focused on venues, stadiums, aviation, and large public spaces. Directly comparable in the entertainment/aviation/stadium segment and large-event contract cleaning.
• Serco Group: International facility services provider with strong government/defense cleaning and operations exposure. Directly comparable in targeting secure government facilities, defense bases, and large enterprise contracts with compliance-led positioning.
• Programmed (Persol): Australian facility management and property services business (part of Persol/APAC group). Directly comparable in commercial cleaning, property maintenance, and workforce-sourced services to enterprise and government clients in Australia.
• Spotless Group: One of Australia's largest commercial cleaning and property services operators, with overlapping enterprise, government, and venue clients. Most directly comparable Australian competitor with similar national footprint and contract cleaning focus.
• Sodexo: Global facilities services and food services provider, including commercial cleaning across workplaces, government, and education. Directly comparable in targeting enterprise/government accounts with multi-service bundled offerings.

Broad incumbents

• Compass Group: Global facilities and food-services conglomerate offering cleaning services as part of a broader portfolio. Comparable as a large multinational competitor in enterprise and institutional tenders, though cleaning is one of several service lines.
• JLL (Jones Lang LaSalle): Global real estate services firm with a building and facility management practice. Comparable as a large property-services competitor bidding for enterprise cleaning and integrated facility management contracts.
• Cushman & Wakefield: Global commercial real estate services firm with a facilities management arm that includes cleaning. Comparable as a property-services incumbent that competes for the same enterprise and government property services contracts, though real estate brokerage is the core business.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/bicconsolidated

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BIC Consolidated