Alegria Family Services

What Alegria Family Services does

Alegria Family Services is a privately held, non-profit social services agency headquartered in Albuquerque, New Mexico, that provides guidance, support, and training services for individuals with developmental disabilities participating in the Mi Via Self-Directed Waiver program. Founded in 2005, the agency has operated for over 20 years serving participants statewide across all regions of New Mexico, including Raton, Las Vegas, Belen, and Tucumcari. The company is differentiated as a bilingual (English/Spanish) agency specifically designed to walk families through the Mi Via Waiver transition and ongoing service management — Mi Via being the first self-directed Home and Community-Based Services waiver program launched in New Mexico in 1999 by the Centers for Medicare and Medicaid Services.

The agency's core service portfolio includes: (1) Mi Via Waiver navigation and support services to help families transition into and manage self-directed care; (2) Family Living Provider matching, which pairs waiver participants with provider households to create living situations approximating average family homes; (3) Provider Employment Services connecting prospective Direct Support Professionals and Independent Health and Living Services (IHLS) providers with participants; and (4) Mi Via Training Services that monitor and manage provider compliance with New Mexico Department of Health/Developmental Disabilities Supports Division (DDSD) training mandates — including Abuse/Neglect/Exploitation, Introduction to Waivers, Keys to Health, and Person-Centered Planning. Operationally, the firm uses a technology-enabled training compliance management system to ensure uninterrupted service delivery. The company does not develop proprietary technology platforms or AI products; its technological footprint is limited to internal training compliance tooling.

Alegria operates a sales-led, direct service delivery model with no resellers or distributors. Revenue is generated through managed-services fees negotiated under the New Mexico Medicaid Mi Via Waiver program — pricing is not publicly disclosed. Customer acquisition occurs through phone inquiries, email, the alegriafamily.com website, a Spanish-language mirror site (afs-espanol.com), quarterly newsletters, and referrals from DDSD regional offices, consultant agencies, and existing provider networks. The firm employs 11-50 staff, has no parent company, no disclosed funding rounds, no M&A activity, and no management team publicly listed in available data.

Name

Alegria Family Services

Legal name

Alegria Family Services

Website

https://alegriafamily.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

Alegria Family Services is a New Mexico non-profit agency providing bilingual guidance, Family Living Provider matching, and DDSD training compliance services for individuals with developmental disabilities on the state's Mi Via Self-Directed Medicaid Waiver.

Ownership category

akta.pro rank

Product category

Developmental Disability Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

Keywords

• Developmental disability services
• Medicaid waiver support
• Self-directed home care
• Family living provider
• Provider training compliance

Headquarters

HQ city

Albuquerque

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Mi Via Waiver Services: Alegria Family Services generates revenue by providing guidance and support services to individuals on the Mi Via Self-Directed Waiver. As a provider agency, they assist families in navigating the waiver program and match individuals with developmental disabilities to service providers. The company operates as a Family Living Provider supporting waiver participants.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Alegria Family Services is a bilingual New Mexico provider agency that guides individuals with developmental disabilities and their families through the Mi Via Self-Directed Waiver program, matching participants with qualified Family Living Providers and Direct Support Professionals. The agency also delivers mandatory DDSD training oversight (Abuse/Neglect/Exploitation, Introduction to Waivers, Keys to Health, Person-Centered Planning) and continuous compliance monitoring so providers remain in good standing and services remain uninterrupted statewide.

Product overview

Alegria Family Services operates as a single-service healthcare agency offering Mi Via Self-Directed Waiver support services across New Mexico. The core offering is the Mi Via Waiver Services program, which is supplemented by mandatory training oversight services (Mi Via Training Services), Family Living Provider matching services, and Provider Employment Services. All services are delivered through a bilingual (English/Spanish) staff and focus on supporting individuals with developmental disabilities in achieving independence and quality of life.

Differentiator

Problem solved

Functional benefit

Products and services

• Mi Via Waiver Services Self-directed Home and Community-Based Services waiver program support, providing bilingual guidance to help individuals with developmental disabilities and their families navigate the Mi Via Waiver transition and connect with qualified providers across New Mexico.
• Mi Via Training Services

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Community Options, Inc. Non-profit organization providing community-based services for people with disabilities, including self-directed waiver models. Comparable mission and HCBS delivery approach.
• RHA Health Services: Provider of behavioral health and IDD services across multiple states, including HCBS waiver programs. Directly comparable service line and target population to Alegria's DD waiver focus.
• Help at Home: Personal care services provider focused on Medicaid-eligible seniors and individuals with disabilities under HCBS waiver programs. Comparable in delivering self-directed and agency-model HCBS to waiver populations.

Others

• The Arc: National non-profit advocating for and serving people with intellectual and developmental disabilities, including self-directed supports navigation. Comparable population and mission but primarily advocacy/capacity-building rather than direct service provision.
• Easterseals: National non-profit network providing disability services including case management, family support, and HCBS programs. Comparable population served and HCBS services model but with national scope.

Broad incumbents

• Aveanna Healthcare: Public home health company delivering private duty nursing and adult/pediatric care, including services for medically complex and developmentally disabled populations. Comparable Medicaid-funded home and community services model.
• Bayada Home Health Care: Large non-profit home health provider offering pediatric and adult services including support for individuals with developmental disabilities across multiple states. Comparable HCBS delivery model.
• BrightSpring Health Services: Public company providing home and community-based pharmacy and provider services, including IDD waiver programs. Comparable in serving Medicaid HCBS populations but operates across many states and service lines.
• Sevita Health (formerly The MENTOR Network): One of the largest US providers of home and community-based services for individuals with intellectual and developmental disabilities (IDD), including self-directed waiver programs. Highly comparable to Alegria's DD waiver service model but at national scale and with much broader service breadth.

Regional players

• Sunshine Children LLC: Non-profit providing Mi Via and DD Waiver services in New Mexico with similar mission-driven case management. Comparable direct service peer within the same NM market but not nationally scaled.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/AlegriaFamily
• LinkedInlinkedin.com/company/alegria-family-services

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alegria Family Services