Van Alstyne

What Van Alstyne does

The City of Van Alstyne is a municipal government entity operating in Grayson County, Texas, delivering public services to city residents and contracted portions of the surrounding county. Service lines span Police, Fire & EMS (a combination department with 15 full-time personnel and 2 volunteers, established in 1889), Municipal Court, Public Library, Parks & Recreation, Public Works, Utility Billing, and Community Development. The city operates under a council-manager form of government with City Manager Lane Jones and Mayor Jim Atchison, with City Hall at 152 N Main Drive.

Service delivery is anchored by a Munibit/MembershipWare-powered website (cityofvanalstyne.us) built to WCAG 2.1 Level AA accessibility standards, supplemented by a My Civic Utilities mobile application (iOS/Android), text-to-pay, phone payments, automatic bank drafting, drive-up drop box, and in-office channels. The city engages residents through a weekly VA Insider email newsletter, Facebook and YouTube channels, and live-streamed council meetings. Revenue comes from property taxes (a 3.8% year-over-year increase raising ~$11.14 per $100,000 home), utility billing, municipal court fines and fees, and permit/bid fees.

The city is currently executing a Comprehensive Plan 2035 with Public Management Incorporated as managing consultant, funded by a Texas General Land Office Resilient Communities Program grant, with completion expected in 2026. Additional recent moves include a new Public Safety Facility capital project and the award-winning Central Social District Park development recognized by the 2025 Texas Downtown Conference. The city is recognized as the 13th safest city in Texas and contracts fire/EMS services to portions of Grayson County beyond its municipal boundaries.

Name

Van Alstyne

Legal name

City of Van Alstyne

Website

https://cityofvanalstyne.us

Company type

Private

Founded year

1889

Operating status

Operating

Headcount range

11–50 employees

Short description

The City of Van Alstyne is a municipal government in Grayson County, Texas, delivering public safety, utilities, library, parks, municipal court, and community development services to residents and contracted Grayson County areas through multiple digital and physical channels.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Public safety services
• Utility billing services
• Parks and recreation
• Municipal court services

Headquarters

HQ city

Van Alstyne

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Property Taxes: The city adopts a tax rate annually for maintenance and operations. The adopted tax rate raised taxes by 3.8 percent compared to the previous year, raising approximately $11.14 on a $100,000 home for maintenance and operations.
2. Utility Billing: Revenue from water and utility services. Multiple payment options including mobile app (My Civic Utilities), phone payments (1-877-880-3161), drive-up drop box, text-to-pay, and in-office payments via check, cash, money order, or credit cards (VISA, MasterCard, Discover).
3. Municipal Court Fees and Fines: Fines collected from municipal court citations including school zone violations, traffic violations, andFailure to Appear charges. School bus passing fines start at $500 plus court costs for first offense.
4. Permit and Bid Fees: Revenue from construction permits, system plan reviews, inspections, and bid opportunities such as the Public Safety Facility signage project.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

The City of Van Alstyne operates as a municipal government providing comprehensive public services to residents and visitors in Van Alstyne, Texas. Core offerings include public safety (Police, Fire & EMS), utility billing and water services, municipal court, public library, parks & recreation, community development, public works, and civic administration. Services are funded through property taxes, utility fees, court fines, and permits, and are delivered through dedicated city facilities, a mobile utility payment app, the official city website, and contracted service areas in Grayson County.

Product overview

The City of Van Alstyne operates a municipal government website providing public-facing services including public safety (police, fire/EMS), municipal court, library services, parks and recreation, utility billing, and community information. The website serves as a portal for residents to access city services, pay bills, view news/events, and interact with various city departments. The city uses the Munibit/MembershipWare platform for certain membership and notification services.

Differentiator

Problem solved

Functional benefit

Products and services

• Municipal Court Services Adjudicates traffic violations, school zone violations, and Failure to Appear charges; processes fine payments, court appearances, and citation resolution for the City of Van Alstyne.
• Police Department Services Law enforcement including emergency response, crime reporting, traffic complaints, vacation patrol, and community engagement programs for residents of Van Alstyne.
• Fire & EMS Services Fire suppression, emergency medical services, fire prevention, fire investigation, and public education provided to the City of Van Alstyne and contracted portions of Grayson County using Engine, MICU ambulance, and brush truck.
• Public Library Services Library materials, e-books, programming, seed library, summer reading programs, and community educational resources offered at the Van Alstyne Public Library.
• Utility Billing Services Water and utility billing with multiple payment channels including the My Civic Utilities mobile app, text-to-pay, automatic bank drafting, phone payments, drive-up drop box, and in-office payments by check, cash, money order, or credit card.
• Parks & Recreation Services Management of city parks, recreational programs, community events (Sounds of Summer concert series, Fall Der All festival), tournaments, and facility rentals including Central Social District Park.
• Community Development Services Development services, engineering, planning, grant programs, and economic development activities including partnership with the Van Alstyne Economic Development Corporation (CEDC).
• Public Works Services Street maintenance (Pothole Killer program), electrical outage reporting, engineering, trash and recycling coordination, and capital project delivery for city infrastructure.

Quantifiable outcome

• Van Alstyne Fire/Rescue responded to 2,015 calls for service in the past year
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Six partnerships are on record, tiered minor and core.

• Project AdvocatesminorOthersProject Advocates serves as the Project Manager for the design, fabrication, and installation of interior and exterior signage at the Van Alstyne Public Safety Facility (820 N Waco St), a project issued May 5, 2026.
• EmergiconminorOthersEmergicon handles ambulance bill payment processing. Residents can pay ambulance bills online at emergicon.com or contact via email [email protected] or phone (877-602-2060 or 972-602-2060).
• Public Management Incorporated (PMI)coreStrategic or Co-development PartnerPMI was selected as the managing consultant for the Comprehensive Plan 2035. Awarded the contract in March 2024 after the city received a grant from the Texas General Land Office Resilient Communities Program in October 2023. The comprehensive planning process is expected to be completed in 2026.
• Van Alstyne Economic Development Corporation (CEDC)coreOthersThe City of Van Alstyne partners with the CEDC (vaedc.com) for business development, manufacturing & industrial, retail & consumer development, grant programs, and demographics services.
• Grayson CollegeminorOthersGrayson College South Campus serves as a venue for Comprehensive Plan 2035 Town Hall meetings and Chamber of Commerce breakfast events with City Manager Lane Jones.
• Van Alstyne Chamber of CommercecoreGTM or Marketing PartnerThe Chamber of Commerce partners with the city for events including breakfasts with the Mayor and City Manager, After Hours events, and community promotional activities.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Regional players

• City of Howe, TX: A Grayson County municipal government neighboring Van Alstyne, providing directly analogous public safety, utilities, parks, library, and municipal services to a comparable small-town customer base in the same county.
• City of Anna, TX: A small Collin County municipal government neighboring Van Alstyne's North Texas growth corridor, providing comparable public safety, utilities, library, parks, and municipal court services to a similar resident population scale and growth profile.
• City of Melissa, TX: A small North Texas municipal government in Collin County that delivers the same mix of police, fire/EMS, library, parks, and utility services to a small but rapidly expanding residential base analogous to Van Alstyne.
• City of Sherman, TX: The largest Grayson County municipal government and Van Alstyne's county neighbor, operating a fuller but analogous stack of municipal services (police, fire, utilities, library, parks, municipal court) and serving as a broader-incumbent regional peer.
• City of Whitewright, TX: A small North Texas municipal government in the broader Grayson/Collin County area that offers directly comparable municipal court, utilities, public safety, and community development services to Van Alstyne.
• City of Celina, TX: A rapidly growing Collin County city near Van Alstyne offering similar municipal services—public safety, utilities, parks & recreation, and community development—for a comparably sized residential customer base in the same North Texas growth corridor.
• City of Princeton, TX: An adjacent North Texas city in Collin County that operates the same array of municipal departments (police, fire, public works, utilities, library, municipal court) as Van Alstyne for a similar-sized population in the DFW growth corridor.
• City of Gunter, TX: A small Grayson County municipality that delivers the same core public services (police, fire/EMS, utilities, parks, public works) as Van Alstyne to a similarly scaled North Texas population.
• City of Denison, TX: A Grayson County municipal government operating comparable police, fire/EMS, utility, library, parks, and municipal court services to its residents, providing a broader-scale benchmark for Van Alstyne's service model in the same county.

Broad incumbents

• City of McKinney, TX: A large North Texas municipal government operating the same breadth of public services (public safety, utilities, library, parks, municipal court, comprehensive planning) at greater scale, serving as a broader-incumbent regional benchmark for Van Alstyne's operating model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@thecityofvanalstyne
• Facebookfacebook.com/VanAlstynePD
• LinkedInlinkedin.com/company/city-of-van-alstyne-texas

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Van Alstyne