Aging and Disability Services

What Aging and Disability Services does

Aging and Disability Services (ADS) is a division of the City of Seattle Human Services Department, designated as the Area Agency on Aging for Seattle and King County, Washington, and one of 13 such agencies statewide under the federal Older Americans Act framework. The organization plans, coordinates, and advocates for a comprehensive service delivery system serving older adults (60+), adults with disabilities (18+), and family caregivers across King County. Its service portfolio spans caregiver support, care coordination and case management, adult day services, elder abuse prevention, legal services, nutrition (congregate and home-delivered meals), transportation, senior centers, and dementia/memory care programming, including evidence-based interventions such as PEARLS (depression treatment) and Star-C (Alzheimer/dementia caregiver support).

Service delivery is structured as a hub-and-spoke model: Community Living Connections serves as the central intake and referral network, accessed via a toll-free hotline (1-844-348-5464) and a multilingual website, then routes clients to a contracted network of 80+ community-based organizations across King County. The underlying technology footprint is modest — described as the Community Living Connections network platform, multilingual digital resources in 13+ languages, an extensive video library, and a monthly AgeWise King County e-newsletter — with no disclosed AI/ML, API, or mobile application layer. Certifications include WCAG 2.0 AA accessibility compliance and Americans with Disabilities Act compliance.

ADS does not operate a commercial revenue model. Services are provided at low or no cost to eligible individuals, and the organization is funded through federal Older Americans Act allocations, Washington Senior Citizens Services Act funding, the King County Veterans, Seniors and Human Services Levy, City of Seattle appropriations, and more recently Medicaid (Apple Health) reimbursement through Health Related Social Needs (HRSN) services administered in partnership with HealthierHere. Revenue is not publicly disclosed, and there are no investors, funding rounds, or M&A activity; ADS is a publicly owned government division rather than a commercial enterprise.

Name

Aging and Disability Services

Legal name

Aging and Disability Services for Seattle & King County

Website

https://agingkingcounty.org

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

51–100 employees

Short description

Aging and Disability Services is the Area Agency on Aging for Seattle and King County, coordinating services for older adults, adults with disabilities, and family caregivers through a network of 80+ community-based organizations.

Ownership category

akta.pro rank

Product category

Aging and Disability Social Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Community Resources, Social Services & Transportation Coordination (HLADALAK), Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK), Dementia & Alzheimer’s Respite Care (HSABAGAF)

Keywords

• Aging services
• Disability support
• Caregiver resources
• Community-based programs
• Senior services

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Pricing tiers

Distribution channels3 records

Marketing channels5 records

Core offering

Aging and Disability Services plans, coordinates, and advocates for a comprehensive service delivery system for older adults, adults with disabilities, and family caregivers in Seattle and King County. Core offerings include caregiver support, nutrition services, transportation, case management, adult day services, legal services, elder abuse prevention, evidence-based health programs (PEARLS, falls prevention), and Apple Health HRSN services, all coordinated through the Community Living Connections access network.

Product overview

Aging and Disability Services (ADS) is a government services organization that operates as the Area Agency on Aging for Seattle and King County, Washington. Rather than a unified software product, ADS offers a comprehensive portfolio of community-based programs and services. The core service delivery is coordinated through Community Living Connections, a network providing information and access to services. ADS programs include: caregiver support (Caregiver Support Services, PEARLS for depression), care coordination (Case Management, Adult Day Services), elder services (Nutrition Services, Transportation, Senior Centers, Legal Services), health programs (HRSN, Self-Management Plans, Falls Prevention, Brain Health initiatives), and community development (Age-Friendly Communities, LGBTQ Cultural Competency). The organization partners with HealthierHere for Apple Health integration and operates the Mobile Integrated Health Program with Seattle Fire Department.

Differentiator

Problem solved

Functional benefit

Brands

• Community Living Connections: A network of advocates for adults facing aging or disability issues providing caring, highly-trained specialists who connect callers to information, individual consultation and service options.
• AgeWise King County
• PEARLS (Program to Encourage Active and Rewarding Lives)
• Farm to Table

Products and services

• Community Living Connections A network of advocates for adults facing aging or disability issues that provides free, confidential access to trained specialists who connect callers to information, individual consultations, and service options via a toll-free hotline (1-844-348-5464) and website.
• Caregiver Support Services Services for unpaid caregivers including kinship care support for grandparents age 60+ raising relatives, referrals to support groups and counseling, caregiver training, respite care, and practical caregiving information.
• Care Coordination and Case Management In-person support for high-risk patients with multiple medical and social needs, including short-term case management for those transitioning from hospital settings and long-term case management for medically complex Medicaid clients.
• Adult Day Services Day programs for adults with medical or disabling conditions designed to prevent or delay institutional care, including Adult Day Care (core services) and Adult Day Health (with skilled nursing and therapy services).
• Elder Abuse Prevention Support for Seattle-King County residents age 60+ who are abused, neglected, or exploited, providing case management and access to community resources for vulnerable adults.
• Legal Services Legal assistance enabling older people to secure rights, benefits, and entitlements under federal, state, and local laws, including group legal representation, private attorneys, volunteer advocates, and individual client legal services.
• Nutrition Services Includes Congregate/Community Meals at nutrition sites, Home-Delivered Meals for homebound individuals, and outreach services serving diverse communities including African American, Asian, East African, Pacific Islanders, and Native American populations.
• Senior Farmers Market Nutrition Program (SFMNP) Provides an e-Benefit card valued at $80 for low-income older adults (age 60+) to purchase fresh fruits and vegetables at participating farmers markets.
• Transportation Services Transportation programs improving older adults' ability to access health services and healthy food, including Hyde Shuttle Routes, volunteer transportation, and medical appointment rides.
• Senior Centers Community Resource Centers meeting the physical and emotional needs of older adults age 50+ by providing fitness, volunteerism, lifelong learning, transportation, healthy meals, and services like immunization and health screening.
• PEARLS (Program to Encourage Active, Rewarding Lives) An evidence-based treatment program for older adults with disabilities who also have minor depression, providing no-cost, in-home depression management counseling for adults age 55+ including veterans, spouses, and spouse survivors.
• Memory Care and Wellness Services Specialized day program for people with dementia and their caregivers providing a safe, social, therapeutic environment with structured fitness programs and health assessments by RNs and occupational therapists.
• Star-C Program An evidence-based intervention for Alzheimer and Dementia care that helps caregivers manage difficult behaviors through four one-hour in-home visits and ongoing phone calls over six weeks.
• LGBTQ Cultural Competency Training and Support Helps older LGBTQ adults age successfully in the community through peer support and cross-generational activities, plus cultural capacity training for aging, health, and human services providers.
• Mobile Integrated Health Program Partnership between Seattle Human Services Department and Seattle Fire Department comprising the Health One response unit, high utilizer case management, Vulnerable Adult program, and Overdose Response Team.
• Health Related Social Needs Services (HRSN) Evidence-based, non-medical services for Apple Health (Medicaid) enrollees, including Nutrition Supports (meals, fruit/vegetable provisions, pantry stocking) and Home Accessibility Modifications/Remediations/Adaptation Devices.
• Age-Friendly Communities Initiative Works with Seattle and Renton to become Age-Friendly Cities as part of the WHO Global Age-Friendly Cities and Communities network and AARP Network of Age-Friendly States and Communities.
• Farm to Table Program Partnership effort bringing fresh local produce to programs serving children and older adults in Seattle and King County, including community kitchen trainings, farm tours, and bulk purchasing models.
• Dementia Action Collaborative Statewide group of public-private partners committed to preparing Washington state for the growth of people with dementia, having created the Dementia Road Map and Dementia Legal Planning Toolkit.
• Memory Hub A dementia-specific community center, collaborative workspace, and training center operated by UW Memory and Brain Wellness Center in partnership with Frye Art Museum.
• Amy Wong Client Fund Charitable fund for ADS Care Coordination clients providing in-home care, emergency services, and other health-related items for adults with disabilities who wish to remain living independently.

Quantifiable outcome

• Served 46,000 people in 2018
• +2 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• HealthierHerecoreStrategic or Co-development PartnerHealthierHere is the Accountable Community of Health for King County. ADS partners with the HealthierHere Community Hub to verify Apple Health status, complete health and social assessments, and authorize HRSN services for eligible individuals.
• Public Health Seattle-King CountycoreStrategic or Co-development PartnerCollaboration on healthcare quality improvement, care coordination, and evidence-based health promotion programs. Partners on Farm to Table initiative and falls prevention efforts.
• King County Veterans, Seniors and Human Services Levy (VSHSL)coreStrategic or Co-development PartnerVSHSL funds evidence-based interventions including PEARLS depression program, chronic disease self-management, falls prevention, and health promotion programs administered by ADS.
• Catholic Community Services of Western WashingtoncoreImplementation/ SI/ Consulting PartnerProvides Kinship Care Navigator services and volunteer transportation services through their Volunteer Services program for older adults and people with disabilities in King County.
• Seattle Human Services DepartmentcoreStrategic or Co-development PartnerADS is a division of the Seattle Human Services Department. Collaborates on Mobile Integrated Health Program, Health One response unit, and various community health initiatives.
• University of Washington Health Promotion Research CenterminorStrategic or Co-development PartnerCollaborated on the PEARLS program research study that showed significant reduction in depression symptoms in chronically medically ill older adults.
• Northwest Geriatrics Workforce Enhancement CenterminorStrategic or Co-development PartnerCollaboration to positively impact healthcare for older patients and families through targeted outreach and education. Provides Primary Care Liaison services.
• Memory Hub (UW Memory and Brain Wellness Center, Frye Art Museum)minorStrategic or Co-development PartnerDementia-specific community center, collaborative workspace and training center spearheaded by UW Memory and Brain Wellness Center and located on campus of founding partner Frye Art Museum.
• Farm to Table PartnershipcoreStrategic or Co-development PartnerPartnership effort bringing fresh local produce to programs serving older adults in Seattle and King County. Partners include Northwest Agriculture Business Center, Public Health Seattle-King County, Seattle Tilth, and others.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Pierce County Aging & Disability Resources: Pierce County Aging & Disability Resources is one of the other 13 Area Agencies on Aging in Washington state and a direct statutory peer of ADS, operating the same AAA mandate in an adjacent county with comparable federal/state/local funding mix and program portfolio.
• Sound Generations: Sound Generations is the leading aging services nonprofit serving King County (formerly Senior Services of King County), delivering meals, transportation, case management, and senior centers. Highly comparable as a regional aging-services delivery organization operating in the same geography and adjacent program areas to ADS.
• Aging & Long-Term Care of Eastern Washington: Aging & Long-Term Care of Eastern Washington is another Washington-state AAA delivering the same Older Americans Act-funded portfolio (case management, nutrition, caregiver support, family caregiver) across a different regional geography, making it a direct AAA peer.

Broad incumbents

• National Council on Aging (NCOA): NCOA is a national nonprofit focused on improving the lives of older adults through evidence-based programs (including chronic disease self-management and falls prevention) that overlap with ADS's healthy-aging portfolio. Comparable as a broader incumbent delivering overlapping aging-services capability nationally.
• AARP Foundation: AARP Foundation operates national programs addressing senior hunger, isolation, caregiver support, and income security, intersecting with ADS's caregiver, nutrition, and community-living missions. Comparable as a broad, well-funded national incumbent in the aging-services space.
• Meals on Wheels America: Meals on Wheels America is the national umbrella for home-delivered and congregate meal programs for seniors, overlapping directly with ADS's nutrition services line of business. Comparable as a broader incumbent in the senior nutrition category ADS operates in.

Emerging players

• Family Caregiver Alliance: Family Caregiver Alliance is a national nonprofit focused on caregiver assessment, education, and policy, directly comparable to ADS's caregiver support services and Star-C/PEARLS caregiver-facing programs. It is a niche-specialist peer within ADS's broader portfolio.

Others

• USAging: USAging is the national association representing the Area Agency on Aging network, of which ADS is a member. It is a direct umbrella/industry-body peer that shapes policy, training, and funding advocacy for entities like ADS.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/AgingKingCounty
• YouTubeyoutube.com/c/AgingKingCounty
• Facebookfacebook.com/AgingKingCounty
• LinkedInlinkedin.com/company/agingkingcounty
• Instagraminstagram.com/agingkingcounty
• Pinterestpinterest.com/agingkingcounty

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aging and Disability Services