First Bus
First Bus is the UK bus division of FirstGroup plc, operating regional passenger bus services across 18-19 UK regions. It is the UK's largest electric bus operator with 1,400+ zero-emission vehicles and serves individual commuters, corporate clients, students, and concessionary pass holders via mobile ticketing, contactless fare capping, and subscription programmes.
- Company typePrivate
- Founded1995
- HeadquartersAberdeen, United Kingdom
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What First Bus does
First Bus is the UK bus division of FirstGroup plc, operating regional passenger bus services across 18-19 UK regions including Aberdeen, Berkshire, Bristol, Essex, Greater Glasgow, Greater Manchester, Leeds, London, South Yorkshire, South & West Wales, and York. The company is the UK's largest electric bus operator with over 1,400 zero-emission vehicles deployed as part of a committed £400 million transition to a fully zero-emission fleet by 2035. Core consumer-facing products include the First Bus App with mobile ticketing (mTickets), the Tap On Tap Off contactless fare capping system with automatic best-value calculation, and a Journey Planner with real-time bus tracking. Corporate customers access the company through the Commuter Travel Club subscription programme and a Partner Portal, while students use academic term tickets and concessionary pass holders are served through local authority schemes. Additional revenue streams include advertising managed by Global and Ticketmedia, coach hire, and emerging energy services such as depot-based ultra-rapid EV charging (First Charge) and grid-balancing battery storage in collaboration with Optimo Energy.
First Bus operates a multi-channel distribution model: digital channels (app, website, contactless), physical bus operations and on-bus sales, and direct B2B partnerships for corporate commuters and coach hire. Pricing is anchored to the UK Government's £3 fare cap for single bus journeys in England from January 2025, with Tap On Tap Off capping automatically ensuring customers do not exceed day ticket thresholds. The company is structured through approximately 17 wholly-owned regional operating subsidiaries (e.g., First Aberdeen, First Glasgow, First Manchester, First West Yorkshire) plus two corporate holding entities (FirstBus (North) Limited and FirstBus Holdings Limited), all under the FirstGroup plc parent. Recent M&A activity has expanded both the bus and coach portfolios: First Bus London was acquired in February 2025, followed by coach operators J&B Travel Limited (December 2025) and Hills Coaches (January 2026).
The business model is primarily transaction-based fare revenue supplemented by recurring subscriptions (weekly, monthly, term, annual tickets and Commuter Travel Club Direct Debits), advertising, and nascent grid services revenue. Public-private capital flows supplement internal capex, notably £45m Scottish government co-funding under ScotZEB3 for 334 additional zero-emission buses and £30m+ for the Basildon depot. The customer base is highly distributed across individual passengers, with limited enterprise anchor exposure beyond coach hire and B2B commuter programmes. First Bus is part of FirstGroup plc, which reported group adjusted revenue exceeding £1.7 billion for FY2026 with 25% year-over-year growth.
First Bus firmographics
Firmographics- Name
- First Bus
- Legal name
- FirstBus (North) Limited and FirstBus Holdings Limited
- Website
- https://firstbus.co.uk
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- First Bus is the UK bus division of FirstGroup plc, operating regional passenger bus services across 18-19 UK regions. It is the UK's largest electric bus operator with 1,400+ zero-emission vehicles and serves individual commuters, corporate clients, students, and concessionary pass holders via mobile ticketing, contactless fare capping, and subscription programmes.
- Ownership category
- akta.pro rank
First Bus industry classification
Industry- Product category
- Public Bus Transportation Services
- NAICS
- Bus and Other Motor Vehicle Transit Systems (485113), Transit and Ground Passenger Transportation (485)
- SIC
- Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)
- akta.pro primary industry
- Electric Bus Network Operators (THAIAEAE)
Keywords
Where First Bus is headquartered
LocationHeadquarters
- HQ city
- Aberdeen
- HQ country
- United Kingdom
- HQ region
- Europe
Offices12 records
Markets served
First Bus business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales
Revenue model
- Passenger Ticket Sales: Primary revenue stream from selling bus tickets through multiple channels: mobile app (mTickets), on-bus cash/contactless payments, Tap On Tap Off contactless capping system, and website sales. Ticket types include single fares, day tickets, week tickets, month tickets, academic term tickets, and annual passes.
- Commuter Travel Club (Corporate Subscriptions): Employer-sponsored subscription program where employees receive discounted bus travel, with Direct Debit payments taken two working days before ticket renewal date. Offers savings vs multiple single cash fares.
- Advertising Revenue: Revenue from advertising on bus exteriors (managed by Global) and ticket backs (managed by Ticketmedia). Provides large format advertising opportunities seen by thousands daily.
- Energy Grid Services: New revenue stream potential from using electric bus depot battery storage to support National Grid, participating in energy flexibility markets.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Single fares with distance-based capping |
| Unit Pricing | Pay-as-you-go | Day tickets - unlimited daily travel |
| Subscription | Monthly | Subscription tickets - week, month, term, annual passes |
| Subscription | Pay-as-you-go | Student and Young Person tickets |
| Subscription | Annual | Concessionary passes |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels7 records
First Bus product offering
Product offeringCore offering
First Bus operates scheduled passenger bus transportation services across 19 UK regions, selling tickets to individual commuters and corporate employer partners through the First Bus App, Tap On Tap Off contactless system, on-bus sales, and the Commuter Travel Club. The company is transitioning to a fully zero-emission fleet with over 1,400 electric buses deployed and is pioneering smart charging and grid-supporting battery storage infrastructure at its depots.
Product overview
First Bus operates as a multi-regional UK bus operator offering a platform of digital ticketing and journey services. The core product portfolio includes the First Bus App (mTickets) for mobile ticketing, Tap On Tap Off for contactless fare capping, and the Journey Planner with Real Time Information for live bus tracking. Corporate offerings comprise the Commuter Travel Club subscription program and Partner Portal for employer travel management, while Student Travel provides academic term tickets. The company also offers Hire a Coach or Bus services and Ultra-Rapid Electric Vehicle Charging Infrastructure (First Charge). Bus services span 18 UK regions from Aberdeen to York. First Bus, a subsidiary of FirstGroup plc, is transitioning toward a zero-emission fleet by 2035 with over 1,400 electric buses currently in operation.
Differentiator
Problem solved
Functional benefit
Products and services
- First Bus App (mTickets) Mobile application for iOS and Android enabling customers to purchase, store, activate, and gift bus tickets, with real-time bus tracking, journey planning, and QR code scanning on boarding.
- Tap On Tap Off Contactless fare payment system that automatically caps adult fares so customers never pay more than the day ticket price regardless of journey count, calculating best value based on distance travelled.
- Journey Planner Door-to-door journey planning tool combining First Bus services with other transport options and providing real-time bus location and live departure countdown times.
- Commuter Travel Club Employer-based subscription bus travel program allowing employees to purchase bus tickets via Direct Debit, with employer registration and employee verification through corporate email or unique passcode.
- Partner Portal Corporate travel management platform enabling employers to manage employee bus travel programs, access reporting, and coordinate Commuter Travel Club enrollment.
- Student Travel Student-specific ticketing program offering academic term and annual tickets for school, college, and university travel, requiring valid student photo ID and available through the First Bus app.
- Hire a Coach or Bus Private coach and bus hire service for group travel, excursions, events, and long-term contract services, operated through First Bus's regional coach businesses across the UK.
- First Charge (Ultra-Rapid EV Charging) Ultra-rapid electric vehicle charging service offered at First Bus depots to external partners, leveraging high-power charging infrastructure at bus depots such as Basildon.
- Timetables Route-specific bus schedule information covering all First Bus operating regions in the UK, available via the website and app.
- Regional Bus Services Scheduled passenger bus transportation services operating across approximately 18-19 UK regions including Aberdeen, Berkshire & The Thames Valley, Bristol Bath and the West, Essex, Greater Glasgow, Greater Manchester, Leicester, London, Norfolk & Suffolk, Portsmouth Fareham & Gosport, Potteries, Somerset, South & West Wales, South Yorkshire, Wessex Dorset & South Somerset, West Yorkshire, Worcestershire, and York.
Quantifiable outcome
- Fare cap ensures single journeys cost no more than £3 across England from January 2025
- +2 more outcomes
Companies that use First Bus
Customer profileNamed customers1 record
Segments5 records
Ideal customer profiles3 records
First Bus technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature5 records
First Bus partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Optimo EnergycoreCollaboration for UK's first smart charging trial for electric buses in Glasgow with expansion planned to Great Yarmouth, Norfolk. Trial uses real-time grid signals to optimize charging times, creating potential new revenue streams through energy flexibility markets.
- Essex PolicecorePartnership through First Charge initiative where Essex Police charges its electric vehicles at First Bus's Basildon depot. New high-power charging infrastructure can charge police vehicles in as little as 20 minutes. Force transitioning 50 of its 800-vehicle fleet to electric this year as part of commitment to fully decarbonise by 2035.
- Strut SafecoreSafety partnership helping passengers feel safe and supported from bus door to front door. Strut Safe is a volunteer-operated support telephone line offering a friendly voice for those travelling or walking home alone in the UK.
- GlobalcoreGlobal manages advertising for all of First Bus buses both inside and out. Provides large format advertising opportunities seen by thousands daily.
- TicketmediaminorManages advertising on the back of First Bus tickets, providing full colour, high impact advertising with very high recall rates and strong targeting options.
- Bus Users UKminorBus Users UK represents bus passengers, helps communication between bus users and service providers, organises Bus Users' Surgeries around the country, sets up local groups of bus users and campaigns on behalf of bus passengers.
- CPT (Confederation of Passenger Transport)minorIndustry body representing bus operators that First Bus participates in alongside other operators.
Scale indicators16 records
Recent moves6 records
Expansion highlights6 records
First Bus competitors and assessment
Company assessmentDirect peers
- National Express Group: National Express operates UK bus services (including National Express West Midlands) and competes directly with First Bus in urban transit markets. Both operators serve large metropolitan areas and depend on similar commercial revenue, concessionary reimbursement, and government funding mechanisms.
- McGill's Buses: McGill's is a major Scottish bus operator competing directly with First Bus in Greater Glasgow and the West of Scotland. Both operators serve similar urban Scottish routes and compete for local authority contracts and passenger ridership.
- Go-Ahead Group: Go-Ahead operates regional bus services across the UK (including Oxford Bus Company, Southern Vectis, Konectbus) and competes directly with First Bus in multiple regions. The two operators often compete for the same local authority contracts and have parallel EV transition strategies.
- Metroline (ComfortDelGro): Metroline, owned by ComfortDelGro of Singapore, operates London bus services on contracts tendered by Transport for London, and competes with First Bus in the London bus market following First Bus's 2025 acquisition. Both operators hold TfL contracts and operate similar fleet types.
- Arriva UK Trains & Buses: Arriva, owned by Deutsche Bahn, operates extensive bus networks across the UK and directly competes with First Bus in regions like the North East, Yorkshire, and the Midlands. Arriva has similar multi-region coverage and is pursuing comparable zero-emission fleet transition plans.
- Rotala plc: Rotala operates Diamond Bus and other regional bus services primarily in the West Midlands and North West England, directly competing with First Bus in those regions. Both operate smaller regional bus networks under similar commercial models and government funding structures.
- Stagecoach Group: Stagecoach is one of the UK's largest bus and coach operators, directly competing with First Bus in Scotland, England, and Wales across urban and regional bus services. Both operators share government funding streams, similar fleet compositions, and operate under the same fare-cap and concessionary travel schemes.
- Transdev UK: Transdev operates regional bus services across the UK (including Blazefield, York Pullman, and Nottingham City Transport partnerships) and competes with First Bus in multiple northern regions. Both operators focus on regional and urban transit with comparable fleet sizes and service models.
- Abellio London (Transport UK): Abellio London (part of Transport UK Group) operates London bus services on TfL contracts, directly competing with First Bus London. Both operators are subject to TfL's contract tendering process, similar electric bus deployment mandates, and shared depot infrastructure in Greater London.
Others
- Wrightbus: Wrightbus is a UK-based bus manufacturer producing electric and hydrogen buses (including the StreetDeck and GB Kite models). While not a direct competitor to First Bus as an operator, Wrightbus is a key supplier to First Bus's EV fleet transition and a critical enabler of its zero-emission strategy.
Market position
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
First Bus social profiles
Digital presenceFirst Bus compliance and trust
Trust signalCompliance4 records
First Bus financial estimates
Financial estimateRevenue estimate
Valuation estimate
First Bus leadership team
Management profileNumber of profiles
First Bus subsidiaries and ownership
Company hierarchySubsidiaries19 records
First Bus funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
First Bus M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about First Bus
What does First Bus do?
First Bus operates scheduled passenger bus transportation services across 19 UK regions, selling tickets to individual commuters and corporate employer partners through the First Bus App, Tap On Tap Off contactless system, on-bus sales, and the Commuter Travel Club. The company is transitioning to a fully zero-emission fleet with over 1,400 electric buses deployed and is pioneering smart charging and grid-supporting battery storage infrastructure at its depots.
Is First Bus a public or private company?
First Bus is a private company. It is classified as corporate owned and is currently operating.
When was First Bus founded?
First Bus was founded in 1995. It employs 5,001 to 10,000 people.
Where is First Bus based?
First Bus is headquartered in Aberdeen, United Kingdom, in the Europe region.
How does First Bus make money?
Four revenue lines are on record. Passenger Ticket Sales are the primary driver. The others are commuter Travel Club (Corporate Subscriptions), advertising Revenue and energy Grid Services.
Who are First Bus's main competitors?
Direct peers on record are National Express Group, McGill's Buses, Go-Ahead Group, Metroline (ComfortDelGro), Arriva UK Trains & Buses, Rotala plc, Stagecoach Group, Transdev UK and Abellio London (Transport UK). Wrightbus is listed as an others.
Does First Bus have an API?
No public API is recorded for First Bus.
What industry is First Bus in?
First Bus's product category is Public Bus Transportation Services. Its primary akta.pro industry code is THAIAEAE, Electric Bus Network Operators. Its NAICS code is 485113 and its SIC code is 4100.