What Qazpost does

QazPost is Kazakhstan's state-owned national postal operator, wholly owned by Kazpost LLC, which is itself 100% held by Samruk-Kazyna, Kazakhstan's sovereign wealth fund. Founded in 1993 (with postal history tracing to 1860), the company operates the country's widest physical branch network, including 216 rural post offices now connected via Starlink satellite internet. It functions as a multi-vertical service platform combining postal and parcel delivery, financial services (banking cards, money transfers, brokerage, currency exchange), customs declaration (Keden), e-commerce fulfillment, online payment acceptance (Paypost), and government service access — particularly in underserved rural areas where branches serve as the primary government service interface.

The company's technology stack centers on a digital postal infrastructure comprising an Open Post API (open.post.kz) for e-commerce integration, a mobile super app consolidating all services, automated parcel lockers (Postamat), and satellite-enabled rural connectivity. A 40/60 joint venture with China's YTO Express handles cross-border e-commerce logistics, processing 11.4+ million parcels from China in two years with daily throughput scaled from 8,000 to 20,000 shipments. QazPost is the No. 1 delivery provider for Temu in Kazakhstan and operates a 3,500 sqm fulfillment center with 12,000 sqm mezzanine capacity in Astana.

Revenue is generated primarily through transaction fees across multiple service lines: postal and parcel delivery fees (varying by weight and destination), financial services revenue (card issuance, interchange, transaction fees), customs declaration fees (5,000 KZT per parcel), fulfillment storage and processing charges, brokerage commissions, and Paypost internet acquiring. The GTM combines a direct-to-consumer approach via the branch network, super app, and digital channels with a sales-led enterprise motion through business portals, account managers, and partnership programs. Customer segments span individual consumers across all of Kazakhstan, small and medium e-commerce businesses, enterprise marketplace partners, and rural populations accessing government services.

Name

Qazpost

Legal name

«Қазпошта» АҚ

Website

https://qazpost.kz

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

QazPost is Kazakhstan's state-owned national postal operator, wholly owned by the Samruk-Kazyna sovereign wealth fund. It provides nationwide postal, parcel, financial, customs, fulfillment, and government services through physical branches, digital channels, and a mobile super app.

Ownership category

akta.pro rank

Product category

Postal and Logistics Services

NAICS

Postal Service (491), Postal Service (49111), Couriers and Express Delivery Services (4921), Private Mail Centers (561431)

SIC

Trucking & Courier Services (No Air) (4210), Services-Management Services (8741)

akta.pro primary industry

Post Office Network & Retail Counter Services (TLAAAAAF)

akta.pro secondary industries

Domestic Parcel Post / Ground Parcels (TLAAAAAB), Postal & Hybrid Mail/Parcel Cross-Border (UPU/Postal Operators) (TLACAKAG), Postal Financial Services (Money Orders, Bill Payment, Remittances) (TLAAAAAO), P.O. Boxes & Virtual Mailboxes (TLAAAAAG), Customs Declaration & Filing (Import/Export Entry) Platforms (TLAEAOAA), Courier, Parcel & Last‑Mile Delivery Platforms (BPAMAHAD)

Keywords

• National postal services
• Parcel delivery logistics
• E-commerce fulfillment
• Banking and money transfers
• Customs declaration services

Headquarters

HQ city

Astana

HQ country

Kazakhstan

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Postal and Parcel Delivery: Core postal services including domestic and international parcel delivery, EMS express, hybrid mail, and freight transport. Revenue generated from shipment fees based on weight, destination, and service level.
2. Financial Services: Banking services including account management, bank cards (Classic, Virtual, Platinum), money transfers, payments, and currency exchange. Generates revenue from card issuance, transaction fees, and account management.
3. Bank Cards: QazPost offers Classic, Virtual, and Platinum cards with cashback rewards (1-2%). Free issuance and delivery, revenue from transaction fees and intercharge.
4. Brokerage Services: Stock market access through internet-trading platform. Users can buy/sell stocks and bonds. Revenue from brokerage commissions on trades.
5. Customs Declaration (Keden): Customs clearance services for international parcels. Fee of 5,000 KZT per declaration plus customs duties calculated on excess value over 200 EUR or weight over 31 kg.
6. Fulfillment Services: Warehouse storage, order processing, packing, and fulfillment for e-commerce businesses. 3,500 sqm warehouse with 12,000 sqm mezzanine in Astana. Revenue from storage fees and per-order processing charges.
7. Internet Acquiring (Paypost): Online payment acceptance service for websites and apps. Commission-only model with no setup or subscription fees. Payments transferred within 24 hours.
8. Business Partnership/Reseller: Partner network for order pickup points (PVZ). Partners earn commission based on kilograms delivered (150 KZT per kg).

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels4 records

Core offering

Qazpost is Kazakhstan's national postal operator providing domestic and international parcel delivery (EMS and standard mail), Hybrid Electronic Mail, customs declaration (Keden), and international shopping delivery (Keruen). It also delivers retail financial services including bank cards, internet banking, brokerage, money transfers, currency exchange, and merchant acquiring (Paypost), alongside e-commerce fulfillment, encashment, salary projects, and government service access through its nationwide post office and digital super app network.

Product overview

Qazpost operates as a national postal operator offering an integrated platform combining postal-logistics, financial services, and government services. The product portfolio centers on the QazPost Super App (mobile application) as the primary interface for accessing core services including EMS express delivery, standard parcel delivery, Hybrid Electronic Mail (ГЭП), and postal tracking. Financial services are delivered through QazPost bank cards (Classic, Virtual, Platinum), Smart Internet Banking, and Broker Services (Internet Trading). E-commerce enablement is provided via Paypost (online payment acceptance), QazPost Fulfillment centers, and QazPost Partners portal with API access. Specialized services include Keden (customs declaration via smartphone), Keruen (international delivery), Government Services at rural branches, Postomat parcel lockers, and Parcel Supermarket self-service points. Business solutions encompass Settlement and Cash Services, Salary Project cards, Encashment, Internet Banking for legal entities, Branch Payments, and a Partnership Network for pickup points. The Open Post API at open.post.kz enables third-party integration of postal services.

Differentiator

Problem solved

Functional benefit

Brands

• Keruen (Керуен): International shopping service for purchases from foreign online stores delivered to the door
• Keden (Кеден)
• EMS
• QazPost Partners
• Paypost
• QazPost Super App

Products and services

• EMS (Express Mail Service) Express delivery service for parcels and documents with door-to-door delivery to any location in Kazakhstan and internationally, targeted at individual consumers and businesses needing fast shipments.
• Standard Parcel Delivery Standard postal service for sending parcels and documents within Kazakhstan and internationally, with various weight categories and delivery speeds via the online calculator and post offices.
• Hybrid Electronic Mail (ГЭП) Service that allows users to send electronic documents which are then printed, placed in envelopes, and physically delivered to recipients within 1-2 business days, intended for businesses and individuals mailing bulk correspondence.
• Keden Smartphone-based customs declaration service for personal parcels, allowing users to complete customs procedures in 2 minutes, pay duties online, and track packages without visiting customs sorting centers.
• Keruen International shopping service that enables Kazakhstani consumers to purchase from foreign online stores with delivery to their doorstep.
• Government Services at Rural Branches State services delivered through rural postal branches, including registration, certificates, social payments, disability services, education, and property registration, accessible without travel to urban centers.
• QazPost Bank Cards (Classic, Virtual, Platinum) Retail bank cards (Classic, Virtual, Platinum) with cashback rewards (1-2%), free issuance and delivery in KZT, and Apple Pay NFC support, issued to individual consumers in Kazakhstan.
• Smart Internet Banking Mobile banking application for personal customers to manage finances, investments, view account balances, make payments, and execute transfers.
• Broker Services (Internet Trading) Stock market access service that enables users to buy and sell securities, monitor portfolios in real time, and access trading platforms, with revenue from brokerage commissions.
• Paypost (Internet Acquiring) Online payment acceptance solution (internet acquiring) that lets merchants accept payments on websites, applications, or chat platforms with no setup or subscription fees and 24-hour fund transfers.
• QazPost Fulfillment Fulfillment service for e-commerce businesses including goods acceptance, pallet, floor, and shelf storage, order processing, packaging, repackaging, and delivery across Kazakhstan, CIS, and international destinations, served from a 3,500 sqm Astana warehouse with 12,000 sqm mezzanine.
• Partnership Network (POP Points) Partnership program enabling third-party businesses to open Pickup Points (POP/PVZ) for parcel delivery and pickup, with partners earning 150 KZT per kg of registered mail delivered.
• Settlement and Cash Services Business banking services for legal entities, including account opening, cash operations, and transfers.
• Salary Project Payroll card services that enable employers to disburse salaries to employees with optimized costs and preferential rates.
• Encashment Cash collection and management service from client premises, including currency transport, armed escort, and value insurance, for businesses needing cash logistics.
• Internet Banking for Legal Entities Corporate internet banking platform for real-time account monitoring, payment management, and communication with Qazpost managers, aimed at legal entity customers.
• Branch Payments Payment acceptance service at postal branches for utility bills, fines, and other government payments, available to consumers and businesses.
• Postomat (Parcel Locker) Automated parcel locker network in commercial centers and shopping malls offering 24/7 self-pickup of online orders in various locker sizes, for individual consumers and e-commerce recipients.
• Parcel Supermarket Self-service postal branch format where customers independently pick up and send parcels without staff interaction.
• QazPost Super App Mobile super application integrating all Qazpost services including postal, financial, government, and tracking services, with QR-code based download.
• Currency Exchange Currency exchange services at post office branches for USD, EUR, and RUB, covering both cash exchange and international money transfers.

Quantifiable outcome

• Daily processing capacity increased from 8,000 to 20,000 shipments per day
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Seven partnerships are on record, tiered minor, core and strategic.

• Ghazanfar BankminorStrategic or Co-development Partner · 9 July 2026Discussion of correspondent banking relations between Kazakhstan and Afghanistan. Goal to expand trade between countries from $700M to $3B annually through improved payment infrastructure.
• KMUK (Microfinance Company)minorStrategic or Co-development Partner · 3 July 2026Memorandum of cooperation signed to develop financial inclusion, support entrepreneurship, and implement joint initiatives in microfinance sector.
• YTO ExpresscoreStrategic or Co-development Partner · 15 July 2024Joint venture Qazpost-YTO: 40% Qazpost, 60% YTO Express. Within 2 years, processed 11.4+ million parcels from China. Throughput increased from 8,000 to 20,000 shipments per day. Partnership aims to expand cross-border logistics between Kazakhstan and China.
• Samruk-KazynacoreStrategic or Co-development PartnerSamruk-Kazyna head Nurlan Zhakypov met with YTO Express leadership to strengthen logistics cooperation. Focus on cross-border e-commerce and international logistics development between Kazakhstan and China.
• TemucoreChannel Partner/ Reseller/ DistributorQazpost is the leading (No. 1) delivery provider for Temu marketplace in Kazakhstan. Handles all Temu deliveries within the country.
• VisaminorGTM or Marketing PartnerVisa cashback promotion: Qazpost card holders get cashback on purchases at participating marketplaces including Temu, Pinduoduo, Keruen, Wildberries, Joom, Taobao, Teez, AliExpress, Amazon, Flip.kz, Satu.kz, Lamoda.kz, Ozon.
• Starlink (SpaceX)strategicTechnology or Integration216 rural post branches connected to high-speed Starlink satellite internet. Data speeds up to 20 Mbps for corporate systems, 350 Mbps free Wi-Fi for rural customers.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Russian Post (Pochta Rossii): The dominant postal operator in the CIS region, a much larger state-owned incumbent with cross-border parcel flows that directly affect Kazakhstan. Comparable as a state post operating a parcel/letter plus banking hybrid model across a vast territory.
• Cainiao Network (Alibaba Logistics): Alibaba's logistics arm operating AliExpress cross-border parcel flows into Kazakhstan. Comparable as a cross-border integrator competing for the same China-Kazakhstan e-commerce volume that Qazpost-YTO processes.
• DHL Express Kazakhstan: Global integrator competing for B2B, time-critical, and high-value cross-border shipments in Kazakhstan. Comparable as a premium-segment express competitor where Qazpost's EMS also operates.
• SF Express (Kuayue): Major Chinese express integrator expanding cross-border CIS routes. Comparable for premium international parcel services and an emerging competitive threat to YTO/Qazpost JV volumes.

Direct peers

• Ukrposhta (Ukraine Post): State-owned national postal operator in another post-Soviet country offering integrated postal, financial, and parcel services. Comparable as a peer state post in the same regulatory and operational archetype.
• Kazpochta (Belarus): Belarus's state-owned national postal operator offering similar integrated postal, financial, and government services across a smaller territory. Comparable as a state-owned post in the post-Soviet space with universal service obligations.
• YTO Express: Chinese cross-border express integrator and Qazpost's JV partner (60% owner of Qazpost-YTO). Direct comparable for cross-border China-CIS e-commerce parcel volumes and a key business partner.
• Uzbekiston Pochtasi (Uzbekistan Post): Uzbekistan's state postal operator, a directly comparable national post in Central Asia offering letter mail, parcel delivery, and financial services with similar rural network obligations.

Others

• Wildberries / Ozon (CIS marketplaces): Major CIS e-commerce marketplaces that are also Qazpost customers via delivery partnerships. Comparable as ecosystem participants shaping parcel volume flows through Kazakhstan.

Emerging players

• Kazpostamat (Kazpostamat private locker networks): Local private parcel locker and last-mile delivery platform operating in Kazakhstan. Comparable as a competing automated locker / pickup point network in the same domestic delivery market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/qazpost
• Xx.com/kazpost
• Facebookfacebook.com/Kazpost
• LinkedInlinkedin.com/company/qazpost

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Qazpost