Across Asia Assist Indonesia

Name

Across Asia Assist Indonesia

Legal name

PT. AA. International Indonesia

Website

https://acrossasiaassist.co.id

Company type

Private

Founded year

2015

Operating status

Operating

Ownership category

akta.pro rank

Product category

Healthcare Administration Software

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Services-Health Services (8000), Insurance Agents, Brokers & Service (6411)

akta.pro industry

PRIMARYHLAEALAN

Ancillary Benefits TPA (Dental/Vision/Life/Accident/Critical Illness)

Healthcare & Life Sciences/Health Insurance & Managed Care/Third-Party Administration (TPA) & Administrative Services Only (ASO)

Keywords

• Digital TPA platform
• Healthcare claims administration
• Corporate health benefits
• Healthcare network access
• Insurance administration software

Headquarters

HQ city

Kuala Lumpur

HQ country

Malaysia

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. TPA Platform Services: Digital TPA platform fees for insurers and corporate organizations for claims processing, benefit administration, and healthcare network access

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Across Asia Assist Indonesia (operating as HealthMetrics Indonesia) provides a unified digital Third-Party Administrator (TPA) platform that streamlines healthcare administration for insurers and corporate organisations across Southeast Asia. The platform handles enrolment, claims processing, benefit management, real-time analytics, and AI-driven cost containment, and gives members access to a regional network of 15,000+ healthcare providers in Malaysia, Singapore, and Indonesia via a member app and partner portals.

Product overview

HealthMetrics is a unified digital TPA (Third-Party Administrator) platform designed to optimize healthcare access and administration across Southeast Asia. The core platform is HealthMetrics Platform, which integrates with the Smart Insurance module for insurance management and the HealthMetrics Dashboard for real-time insights. Members access services through the Global Member App, while the HealthMetrics Find Panel enables healthcare provider discovery. The platform serves insurers and corporate organizations, providing seamless borderless access to a regional network of 15,000+ healthcare providers across Malaysia, Singapore, and Indonesia.

Differentiator

Problem solved

Functional benefit

Products and services

• HealthMetrics Platform A unified digital TPA platform that streamlines healthcare administration for insurers and corporates across Southeast Asia, integrating enrolment, claims processing, benefit management, and real-time analytics with access to a regional network of 15,000+ healthcare providers.
• Global Member App Mobile and web application for employees and dependents that enables instant benefit viewing, claims tracking, healthcare provider location, guarantee letter requests, and 24/7 member support, available on Google Play and the Apple App Store.

Quantifiable outcome

• 48 hours saved in benefit reimbursement processing
• +1 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• ALTYcoreStrategic or Co-development PartnerALTY Orthopaedic Hospital partnership for extended orthopedic services for Indonesian patients. HealthMetrics enables seamless access to orthopedic care through the digital TPA platform.
• AAA ID (Across Asia Assist)coreStrategic or Co-development PartnerStrategic investment and collaboration. HealthMetrics made a strategic investment in Across Asia Assist Indonesia, establishing HealthMetrics Indonesia to support Indonesia Emas 2045 and build a borderless healthcare ecosystem.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• GeoBlue (Blue Cross Blue Shield): International health insurance and assistance provider for globally mobile individuals and expatriates. Comparable because of its digital claims processing, cross-border provider network, and corporate benefits offerings that parallel HealthMetrics' regional cross-border TPA proposition.
• FWD Group: Pan-Asian insurance and insurtech company with digital-first claims, member platforms, and growing health insurance offerings across Southeast Asia. Comparable to HealthMetrics because of its regional digital insurance play and similar target customer base of corporates and consumers in SEA markets.
• April International: International health insurance and assistance provider serving individuals and corporates across Asia. Comparable because it administers cross-border health benefits for corporate clients using partner provider networks, similar to HealthMetrics' corporate health benefits and TPA business.
• Now Health International: International health insurance provider focused on expatriates and globally mobile employees in Asia. Comparable because it serves a similar cross-border insured population through digital platforms and partner provider networks across Asia, mirroring HealthMetrics' borderless-care proposition.
• MediLink International: Asia-focused third-party administrator and managed care services provider for insurers and corporates. Comparable because it offers TPA, provider network management, and claims administration services across Asia, directly competing with HealthMetrics in the regional TPA market.

Broad incumbents

• AXA Insurance: Global insurance and health protection provider with extensive operations across Asia. Comparable because AXA offers group health insurance and benefits administration for corporates, overlapping with HealthMetrics' insurer-side TPA and corporate health benefits business.
• Cigna Global Health Benefits: Global health insurer and benefits administrator with international health insurance products (Cigna Global). Overlaps with HealthMetrics on cross-border health insurance administration for multinational employees, including in Southeast Asia.
• Bupa Global: International health insurance and healthcare provider with strong Asia-Pacific presence. Comparable as both an insurer and a healthcare provider network operator, overlapping with HealthMetrics' borderless healthcare access and corporate health benefits offering.
• Mercer (Marsh McLennan): Global HR and health benefits consulting giant operating Marsh McLennan's benefits administration and consulting practices. Comparable because it administers employee health benefits for multinational corporates across multiple geographies and overlaps with HealthMetrics' corporate benefits and TPA value proposition, though with a much broader consulting footprint.
• Allianz Partners: Global provider of specialty insurance, assistance, and health services including international health insurance administration. Comparable because it administers health benefits and provides assistance platforms for multinational corporates, intersecting with HealthMetrics' TPA and member-services model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/HealthMetricsMY
• Facebookfacebook.com/myhealthmetrics
• LinkedInlinkedin.com/company/healthmetrics-sdn-bhd
• Instagraminstagram.com/healthmetrics.co

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Across Asia Assist Indonesia